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Alexandra Theatre

Station Street, Birmingham, B5 4DS

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Access Guide

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Introduction

  • Services / facilities within the building include the Piano Bar, The Baby Piano Bar and the Stalls Bar.
  • Comments View
    • The Alexandra Theatre is a historic building and has step-free access to the stalls auditorium only.
    • Access to the main entrance, box office, concierge desk, old foyer entrance, the Piano Bar, The Baby Piano Bar, the Stalls Bar and standard toilets is via steps only.
    • There is a dedicated free of charge Access Hotline on 0121 230 9077 which is open 10:00 - 18:00 Monday to Saturday.
    • Familiarisation visits are available upon request.
    • Throughout the year the venue offers several relaxed performances for people with learning disabilities and autism.

Opening Times (Alexandra Theatre)

  • Opening times do vary depending on performances.

Location

  • There is not a bus stop within 150m (164yds) of the venue.
  • The nearest National Rail station is Birmingham New Street.

Parking

  • The venue does not have its own car park.
  • Public Car Parks View
    • There is a car park for public use within 200m (approx).
    • The name of the car park is NCP New Street.
    • The car park is located on St Judes Passage.
  • On Street Blue Badge Parking View
    • On street marked Blue Badge bays are available.
    • The dimensions of the marked Blue Badge bays are 210cm x 490cm (6ft 11in x 16ft 1in).
    • On street Blue Badge parking is located on Station Street.
  • On Street Standard Parking View
    • Clearly signed and / or standard marked parking bays are available.
    • The dimensions of the standard marked parking bays are 210cm x 490cm (6ft 11in x 16ft 1in).
    • Standard marked parking bays are located on Station Street.
  • Drop-off Point View
    • There is not a designated drop off point.

Outside Access (Main Entrance)

  • Entrance View
    • This information is for the entrance located at the front of the venue.
    • There is stepped access at this entrance.
    • There is a bell/buzzer.
    • The height of the bell/buzzer is 85cm (2ft 9in).
    • There is not an intercom.
    • The main door(s) open(s) automatically (towards you).
    • The door(s) is/are double width.
    • The width of the door opening is 160cm.
  • Step(s) View
    • The step(s) is/are located in front of the entrance.
    • There is/are 3 step(s).
    • The step(s) is/are clearly marked.
    • The height of the step(s) is/are not between 15cm and 18cm.
    • The height of the step(s) is/are 19cm.
    • There is a/are handrail(s) at the step(s).
    • The handrail(s) is/are on both sides.
    • Handrails are at the recommended height (90cm-100cm).
    • Handrails do not cover the flight of stairs throughout its length.
    • Handrails are easy to grip.
    • Handrails do not extend horizontally beyond the first and last steps.
  • Comments View
    • Photograph 4 shows the bell.
    • The information provided close to the bell is pictorial, written text and Braille.

Outside Access (Old Foyer Entrance)

  • Entrance View
    • This information is for the entrance located at the side of the venue.
    • There is stepped access at this entrance.
    • There is a bell/buzzer.
    • The height of the bell/buzzer is 150cm (4ft 11in).
    • There is not an intercom.
    • The main door(s) open(s) towards you (pull).
    • The door(s) is/are double width but one door is locked.
    • The door(s) is/are heavy.
    • The width of the door opening is 83cm.
    • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
  • Step(s) View
    • The step(s) is/are located in front of the entrance.
    • There is/are 2 step(s).
    • The step(s) is/are clearly marked.
    • The height of the step(s) is/are not between 15cm and 18cm.
    • The height of the step(s) is/are 14cm.
    • There is not a/are not handrail(s) at the step(s).

Outside Access (Accessible Entrance)

  • Entrance View
    • This information is for the entrance located on Station Street.
    • There is ramped/sloped access at this entrance.
    • There is a bell/buzzer.
    • The height of the bell/buzzer is 130cm (4ft 3in).
    • There is an intercom.
    • The height of the intercom is 127cm (4ft 2in).
    • The main door(s) open(s) towards you (pull).
    • The door(s) is/are double width.
    • The door(s) is/are heavy.
    • The width of the door opening is 148cm.
    • The door(s) open(s) towards you (pull).
    • The door(s) is/are double width.
    • The door(s) is/are heavy.
    • The width of the door opening is 148cm.
  • Ramp/Slope View
    • The ramp/slope is located in front of the entrance.
    • The gradient of the ramp/slope is slight.
  • Comments View
    • At every performance there is an Access Ambassador stationed at the door to assist patrons.
    • Tickets can be collected from the Access Ambassador.

Reception (Box Office)

  • The desk/counter is 7m (7yd 1ft) from the main entrance.
  • There is level access to the desk/counter from the entrance.
  • The desk/counter is medium height (77cm - 109cm).
  • The desk/counter does not have a low (76cm or lower) section.
  • The lighting levels are medium.
  • There is a hearing assistance system.
  • The type of system is a fixed loop.
  • Staff are trained to use the system.

Reception (Concierge)

  • The desk/counter is 3m (3yd 10in) from the main entrance.
  • There is level access to the desk/counter from the entrance.
  • The desk/counter is medium height (77cm - 109cm).
  • The lighting levels are medium.
  • There is not a hearing assistance system.

Inside Access

  • There is level access to the service(s).
  • There is a hearing assistance system.
  • The hearing assistance system is available only on request.
  • Staff are trained to use the system.
  • This venue does play background music.
  • Music is played within the auditorium.
  • Motorised scooters are not allowed in public parts of the venue.
  • The lighting levels are varied.
  • Comments View
    • There are two types of hearing loops available; a necklace type or headset.
    • Please advise at the time of booking which you require.
    • They can be collected upon arrival by a member of the front of house team.

Theatre

  • There are designated spaces for wheelchair users.
  • Designated seating is located in at the front and rear of the theatre.
  • Wheelchairs are left with you.
  • A companion may sit with you.
  • Companions sit on the adjacent seats.
  • It is 15m (16yd 1ft) from the designated seating area to the nearest accessible toilet.
  • This venue does provide audio described performances.
  • There is a hearing assistance system.
  • The hearing system is infrared.
  • Staff are trained to use the hearing system.
  • A deposit is required for the sound enhancement system.
  • The rows suitable for hearing loops are C-T.
  • There is not a wheelchair to borrow.
  • Concessions are available.
  • Assistance dogs are allowed in the auditorium.
  • To view the www.atgtickets.com website for more information on accessible seating please click here (new tab).
  • Comments View
    • Photographs 1 and 2 show the accessible seating at the rear of the stalls.
    • There are 15+medium clearly marked steps without handrails leading throughout the tiered theatre seating (photograph 6).
    • Rows A and AA can be removed depending on the performances to allow for dancing.
    • The bars are all stepped access but the theatre offers the Ordertorium service. Drinks and snacks can be ordered from and delivered to your seat.
    • There is a menu available at every seat.
    • Orders can be placed and paid for by App or in person.

Other Floors

  • Steps View
    • The floors which are accessible by stairs are Dress Circle to Upper Circle.
    • There are 15+ steps between floors.
    • The steps are clearly marked.
    • The steps are medium height (11cm - 17cm).
    • The steps do have handrails.
    • The steps have a handrail on both sides.
    • There is a landing.
    • The lighting levels are medium.
  • Other View
    • The area(s)/service(s) on the floors which are not accessible is/are the Piano Bar, Baby Piano Bar, Stalls Bar and VIP lounge.
  • Comments View
    • The stairs detailed also have a handrail in the centre.
    • Photographs 4 and 5 show the stairs at the rear of the venue.
    • These stairs have handrails on both sides.

Eating and Drinking (Stalls Bar)

  • The following information is for the bar.
  • The bar is located adjacent to the old foyer entrance.
  • The bar does not serve food.
  • Full table service is not available.
  • Food or drinks are ordered from the service counter.
  • There is not a lowered section at the counter.
  • No chairs are permanently fixed.
  • No chairs have armrests.
  • There is ample room for a wheelchair user to manoeuvre.
  • Plastic / takeaway cups are available.
  • Drinking straws are available.
  • Children are welcomed in the bar area.
  • Menus are hand held and wall.
  • Menus are not available in Braille.
  • Menus are not available in large print.
  • Picture menus are not available.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • The type of food served here is cold snacks.

Eating and Drinking (Piano Bar)

  • The following information is for the bar.
  • The bar is located on the first floor.
  • The bar does serve food.
  • Full table service is not available.
  • Food or drinks are ordered from the service counter.
  • Food or drinks can be brought to the table.
  • There is a lowered section at the counter.
  • No tables are permanently fixed.
  • No chairs are permanently fixed.
  • No chairs have armrests.
  • The distance between the floor and the lowest table is 55cm (1ft 10in).
  • The distance between the floor and the highest table is 100cm (3ft 3in).
  • Plastic / takeaway cups are available.
  • Drinking straws are available.
  • Children are welcomed in the bar area.
  • Menus are hand held only.
  • Menus are not available in Braille.
  • Menus are not available in large print.
  • Picture menus are not available.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • The type of food served here is cold snacks.
  • Comments View
    • There is a pianist playing in this area before all performances.
    • There is a cold snacks and drinks kiosk to the right of the bar (photograph 5).
    • The height of this counter is 96cm.

Eating and Drinking (Baby Piano Bar)

  • The following information is for the bar.
  • The bar is located on the first floor.
  • The bar does not serve food.
  • Full table service is not available.
  • Food or drinks are ordered from the service counter.
  • Food or drinks can be brought to the table.
  • There is a lowered section at the counter.
  • No tables are permanently fixed.
  • Some chairs are permanently fixed.
  • Some chairs have armrests.
  • The standard height for tables is 43cm.
  • Plastic / takeaway cups are available.
  • Drinking straws are available.
  • Children are welcomed in the bar area.
  • Menus are hand held only.
  • Menus are not available in Braille.
  • Menus are not available in large print.
  • Picture menus are not available.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • Comments View
    • There is a pianist playing in this area before all performances.

Eating and Drinking (The Ambassador Lounge)

  • The following information is for the bar.
  • The bar is located near to the dress circle.
  • The bar does not serve food.
  • Full table service is available.
  • No tables are permanently fixed.
  • No chairs are permanently fixed.
  • No chairs have armrests.
  • The nearest table is approximately 10m (10yd 2ft) from the ambassador lounge entrance.
  • The standard height for tables is 59cm.
  • Plastic / takeaway cups are available.
  • Drinking straws are available.
  • Children are welcomed in the bar area.
  • Menus are hand held only.
  • Menus are not available in Braille.
  • Menus are not available in large print.
  • Picture menus are not available.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.

Level Change (The Ambassador Lounge)

  • There is a/are step(s) to access this area/service.
  • The step(s) is/are located beyond the entrance to the lounge.
  • There is/are 9 step(s) to the area/service.
  • The lighting levels at the step(s) are low.
  • The step(s) is/are clearly marked.
  • The step(s) is/are medium height (11cm - 17cm).
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on the left going up the step(s).

Accessible Toilet

  • Accessible toilet facilities are available.
  • Location and Access View
    • There is written text and pictorial signage on or near the toilet door.
    • This accessible toilet is approximately 3m (3yd 10in) from the accessible entrance.
    • This accessible toilet is located on the left as you enter via the accessible entrance.
    • There is level access to this accessible toilet.
  • Features and Dimensions View
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • The door opens outwards.
    • The door is locked by a twist lock.
    • The width of the accessible toilet door is 83cm (2ft 9in).
    • The door is heavy.
    • The dimensions of the accessible toilet are 142cm x 250cm (4ft 8in x 8ft 2in).
    • There is not sufficient turning space in the cubicle for a wheelchair user.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 66cm (2ft 2in).
    • There is a dropdown rail on the transfer side.
    • There is a flush, however it is not on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • There is an emergency alarm.
    • The emergency pull cord alarm is fully functional.
    • Disposal facilities are available in the cubicle.
    • There is a/are sanitary and non-infectious waste disposal units.
    • There is a/are coat hook(s).
  • Position of Fixtures View
    • Wall mounted grab rails are available for the toilet.
    • As you face the toilet the wall-mounted grab rails are on both sides.
    • There is not a shelf within the accessible toilet.
    • There is a mirror.
    • Mirrors are not placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 49cm (1ft 7in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • There is not a towel dispenser.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is placed higher than 74cm (2ft 5in).
    • The height of the wash basin is 80cm (2ft 7in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • The contrast between the internal door and wall is good.
    • The contrast between the wall-mounted grab rail(s) and wall is good.
    • The contrast between the dropdown rail(s) and wall is good.
    • The contrast between the walls and floor is good.
    • The lighting levels are medium.
  • Baby Change Facilities View
    • Baby change facilities are located within the venue.
    • Baby change facilities are located within this accessible toilet.
    • The height of the baby change table once extended is 95cm (3ft 1in).
  • Comments View
    • This toilet can also be accessed from the front right of the theatre auditorium.

Standard Toilet(s)

  • Availability and Location of Standard Toilets View
    • Standard toilet facilities are available.
  • Access to Standard Female and Male Toilet(s) View
    • The female and male toilet facilities that were surveyed are located at the rear of the stalls.
    • The female and male toilets are approximately 35m (38yd 10in) from the accessible entrance.
    • Inside the venue, there is not level access to the female and male toilets.
    • Lighting levels are medium.
  • Comments View
    • There are also female and male standard toilets in the dress circle level and the upper circle.
    • There are shared standard toilets in the Ambassadors Lounge (photographs 7 and 8).

Level Change (Standard Toilets)

  • There is a/are step(s) to access this area/service.
  • The step(s) is/are located leading to the male standard toilets.
  • There is/are 7 step(s) to the area/service.
  • The lighting levels at the step(s) are medium.
  • The step(s) is/are clearly marked.
  • The step(s) is/are deep (18cm+).
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on the right going up the step(s).
  • Comments View
    • Photograph 3 shows the clearly marked shallow step without handrails leading to one of the cubicles in the female standard toilet.

Additional Info

  • Documents can be requested in Braille.
  • Documents are available in large print.
  • A bowl of water can be provided for an assistance dog.
  • An assistance dog toilet area can be provided onsite.
  • The assistance dog toilet area is located at the rear of the venue.
  • A member of staff trained in BSL skills is normally on duty.
  • Staff are trained to BSL level (unknown at time of research).
  • Comments View
    • All staff are taught basic sign language as part of their training.
    • A member of staff is designated to assist with assistance dogs if required.