You are on Introduction. Skip to the next section.

Introduction

• Services / facilities within the building include 10 outdoor soccer pitches and a function suite.
• Related link Star City Complex.
• Https://www.accessable.co.uk/birmingham-city-council/access-guides/star-city-complex

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• Comments View
  • Goals Soccer Centre is located in the outside area of the Star City Complex.

You are on Location. Skip to the next section.

Location

• There is a bus stop within 150m (164yds) of the venue.
• The nearest National Rail station is Aston.

You are on Opening Times. Skip to the next section.

Opening Times

• Monday 09:30 - 23:00.
• Tuesday 09:30 - 23:00.
• Wednesday 09:30 - 23:00.
• Thursday 09:30 - 23:00.
• Friday 09:30 - 23:00.
• Saturday 09:30 - 23:00.
• Sunday 09:30 - 23:00.

You are on Parking. Skip to the next section.

Parking

• The venue does have its own car park.

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• Venue Car Park View
  • Parking is free for all users.
  • The car park type is open air/surface.
  • Parking spaces for Blue Badge holders cannot booked in advance.
  • There is/are 6 designated parking bay(s) within the car park.
  • The dimensions of the designated parking bay(s) are 360cm x 420cm (11ft 10in x 13ft 9in).
  • The nearest designated bay is 32m (34yd 2ft) from the main entrance.
  • The furthest designated bay is 48m (52yd 1ft) from the main entrance.
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is / are uneven surfaces.
  • The car park surface is tarmac.
  • There is a dropped kerb between the car park and the venue.
  • The dropped kerb does have tactile paving.
  • The patron does have to cross a road.
  • The road is generally quiet.
  • The car park does not have a height restriction barrier.
• Drop-off Point View
  • There is not a designated drop off point.
• Comments View
  • There are 10+ additional Blue Badge parking bays on the other side of the car park, near the Genting Casino.

You are on Outside Access (Main Entrance). Skip to the next section.

Outside Access (Main Entrance)

• This information is for the entrance located at the front of the venue.
• There is not level access into the venue.
• The main door(s) open automatically.
• The doors are double width.
• The door opening is 150cm (4ft 11in) wide.

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• Comments View
  • The main entrance is at ground level although all facilities are on the first and second floors.

You are on Level Change (Main Entrance). Skip to the next section.

Level Change (Main Entrance)

• There is a ramp or slope to access this service.
• The ramp or slope is located in front of the entrance.
• The ramp or slope is permanent.

You are on Other Floors. Skip to the next section.

Other Floors

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• Steps View
  • The floors which are accessible by stairs are G-1.
  • There are 15+ steps between floors.
  • The steps are clearly marked.
  • The steps are medium (11cm - 17cm).
  • The steps do have handrails.
  • The steps have a handrail on both sides.
  • There is a landing.
  • The lighting levels are medium.

You are on Lift. Skip to the next section.

Lift

• There is a lift for public use.
• The lift is located ahead as you enter.
• The lift is a platform lift.
• The floors which are accessible by this lift are G-1.
• The lift is 10m (10yd 2ft) from the main entrance.
• Staff do not need to be notified for use of the lift.
• The clear door width is 79cm (2ft 7in).
• The dimensions of the lift are 100cm x 120cm (3ft 3in x 3ft 11in).
• There are separate entry and exit doors in the lift.
• The lift does not have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within 120cm from the floor.
• The lift does have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is low.

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• Comments View
  • There is an identical lift that goes from the first floor to the second floor, where the pitches are.
  • The lift to the second floor is 24m from this lift and is located to the right of reception.

You are on Reception. Skip to the next section.

Reception

• The desk is 10m (10yd 2ft) from the lift.
• There is level access to reception from the entrance.
• This is by lift.
• The reception desk is high (110cm+).
• The desk has a low (76cm or lower) section.
• The lighting levels are bright.

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• Comments View
  • Reception is on the first floor.

You are on Inside Access. Skip to the next section.

Inside Access

• There is not level access to the service.
• There is not a hearing assistance system.
• This venue does play background music.
• Music is played in some parts of the venue.
• Motorised scooters are welcomed in public parts of the venue.
• The lighting levels are varied.

You are on Level Change (Inside Access). Skip to the next section.

Level Change (Inside Access)

• There is a ramp or slope to access this service.
• The ramp or slope is located leading to the lifts and accessible facilities.
• The ramp or slope is permanent.

You are on Level Change (Soccer Pitches). Skip to the next section.

Level Change (Soccer Pitches)

• There is a ramp or slope to access this service.
• The ramp or slope is located leading to the pitches.
• The ramp or slope is permanent.

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• Comments View
  • There are uneven surfaces leading to the pitches.
  • Pitch 6 has a deep step leading up to it.

You are on Restaurant Bar Internal. Skip to the next section.

Restaurant Bar Internal

• The following information is for the bar.
• Once inside, there is level access to the service.
• Food is not available from the bar.
• Full table service is not available.
• Food or drinks are ordered from the counter.
• Food or drinks cannot be brought to the table.
• There is not a lowered section at the service counter.
• No tables are permanently fixed.
• Some chairs are permanently fixed.
• Some chairs have armrests.
• The nearest table is 10m (10yd 2ft) from the lift.
• The distance between the floor and the lowest table is 72cm (2ft 4in).
• The distance between the floor and the highest table is 102cm (3ft 4in).
• Menus are not available in Braille.
• Menus are not available in large print.
• Picture menus are not available.

You are on Accessible Toilet. Skip to the next section.

Accessible Toilet

• There are accessible toilets within this venue designated for public use.

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• Location and Access View
  • The toilet is not for the sole use of disabled people.
  • There is pictorial signage on or near the toilet door.
  • The accessible toilet is 20m (21yd 2ft) from the lift.
  • The accessible toilet is located on the first floor to the side of reception.
  • There is level access to the accessible toilet.
• Features and Dimensions View
  • This is a unisex toilet.
  • A key is not required for the accessible toilet.
  • The door opens outwards.
  • The door is locked by a twist lock.
  • The width of the accessible toilet door is 85cm (2ft 9in).
  • The door weight is heavy.
  • The dimensions of the accessible toilet are 145cm x 220cm (4ft 9in x 7ft 3in).
  • There is sufficient turning space in the cubicle for a wheelchair user.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 76cm (2ft 6in).
  • There is a dropdown rail on the transfer side.
  • There is not a flush on the transfer side.
  • The tap type is lever.
  • There is a mixer tap.
  • The emergency alarm is not fully functional.
  • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • Disposal facilities are available in the cubicle.
  • There is a coat hook.
• Position of Fixtures View
  • Wall mounted rails are available.
  • As you face the toilet the wall mounted grab rails are on both sides.
  • There is not a shelf within the accessible toilet.
  • There are mirrors.
  • Mirrors are placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 50cm (1ft 8in).
  • There is not a hand dryer.
  • There is a towel dispenser.
  • The towel dispenser cannot be reached from seated on the toilet.
  • The towel dispenser is not placed higher than 100cm (3ft 3in).
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a sink.
  • The sink cannot be reached from seated on the toilet.
  • The sink is not placed higher than 74cm (2ft 5in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is good.
  • There is a high colour contrast between the internal door and wall.
  • The contrast between the grab rails and wall is poor.
  • There is a poor colour contrast between the dropdown rail(s) and wall.
  • The contrast between the walls and floor is good.
  • The lighting levels are medium.

You are on Accessible Shower. Skip to the next section.

Accessible Shower

• Accessible shower facilities are available.
• The showers are located on the first floor, to the side of reception.
• The facilities available in the accessible shower are an adjustable shower head, handrails and a flip down seat.
• The height of the seat is 46cm (1ft 6in).
• Other facilities available are an emergency cord and lockers.
• There is level access to the services from the shower facilities.

You are on Standard Changing Room. Skip to the next section.

Standard Changing Room

• There are standard changing rooms available.
• The standard changing room is 22m (24yd) from the lift.
• The standard changing room is 12m (13yd) from the reception desk.
• The standard changing room is 25m (27yd) from the soccer pitches.
• The standard changing rooms are located in the corridor next to reception.
• There is level access to the standard changing rooms.

You are on Standard Shower. Skip to the next section.

Standard Shower

• Shower facilities are available.
• There is not level access to the shower facilities.
• The shower cubicle(s) / area is / are accessed via 3+ medium (11 -17cm) steps.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

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• Availability and Location of Standard Toilets View
  • Standard toilets are available.
• Access to Standard Female and Male Toilet(s) View
  • The female and male toilets are located in the corridor next to reception.
  • The female and male toilets are 22m (24yd 2in) from the lift.
  • Inside the venue, there is level access to the female and male toilets.
  • An ambulant toilet cubicle with wall mounted grab rails is available.
  • Lighting levels are bright.

You are on Additional Info. Skip to the next section.

Additional Info

• Staff do receive disability awareness / equality training.
• Documents are not available in Braille.
• Documents are not available in large print.
• A bowl of water can be provided for an assistance dog.
• A member of staff trained in BSL skills is not generally on duty.