You are on Introduction. Skip to the next section.

Introduction

• Related link Star City Complex.
• Https://www.accessable.co.uk/birmingham-city-council/access-guides/star-city-complex

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• Comments View
  • Vue is located on the first floor within the Star City Complex.

You are on Opening Times. Skip to the next section.

Opening Times

• Opening times do vary depending on timetabling and Opening times vary according to screening times.

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• Comments View
  • Vue opens around 30 minutes before the first film and closes around 30 minutes after the last film.
  • The Cinema opens at around 10:00 on Weekdays during School Holidays.

You are on Location. Skip to the next section.

Location

• The venue is situated outside the centre of the city.
• This venue is situated in Birmingham.
• There is a bus stop within 150m (164yds) of the venue.
• The nearest mainline station is Aston.

You are on Parking. Skip to the next section.

Parking

• The venue does have its own car park.

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• Venue Car Park View
  • Parking is free for all users.
  • The car park is located in front of the venue.
  • The car park type is open air/surface.
  • Parking spaces for Blue Badge holders cannot booked in advance.
  • There is/are 10+ Blue Badge parking bay(s) within the car park.
  • The dimensions of the Blue Badge parking bay(s) are 370cm x 420cm (12ft 2in x 13ft 9in).
  • The nearest Blue Badge bay is 65m (71yd 3in) from the West Street entrance.
  • The furthest Blue Badge bay is 100m (109yd 1ft) from the West Street entrance.
  • The route from the car park to the entrance is accessible to a wheelchair user unaided.
  • The car park surface is tarmac.
  • There is a dropped kerb between the car park and the venue.
  • The dropped kerb does not have tactile paving.
  • There is not a road to cross between the car park and the entrance.
  • The car park does not have a height restriction barrier.
• Drop-off Point View
  • There is a designated drop off point.
  • The drop off point is located in front of the West Street entrance.
  • There is a dropped kerb from the drop off point.
  • There is not tactile paving on the dropped kerb.

You are on Outside Access (West Street Entrance). Skip to the next section.

Outside Access (West Street Entrance)

• This information is for the entrance located at the front of the building.
• There is level access into the venue.
• The main door(s) open(s) automatically.
• The door(s) is / are double.
• The width of the door opening is 133cm (4ft 4in).

You are on Other Floors. Skip to the next section.

Other Floors

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• Steps View
  • The floors which are accessible by stairs are G-1.
  • There are 15+ steps between floors.
  • The steps are clearly marked.
  • The steps are medium (11cm - 17cm).
  • The steps do have handrails.
  • The steps have a handrail on both sides.
  • There is a landing.
  • The lighting levels are medium.
• Escalators View
  • Escalator(s) can be used to access other floors.
  • The floors which are accessible by escalator are G-1.
  • The escalators steps are not clearly marked.
  • The foot and head of the escalators are not clearly marked.
  • The lighting levels are medium.

You are on Lift. Skip to the next section.

Lift

• There is a lift for public use.
• The lift is located to the right as you enter.
• The lift is a standard lift.
• The floors which are accessible by this lift are G-1.
• The lift is approximately 20m (21yd 2ft) from the West Street entrance.
• Staff do not need to be notified for use of the lift.
• The clear door width is 108cm (3ft 7in).
• The dimensions of the lift are 160cm x 186cm (5ft 3in x 6ft 1in).
• There are not separate entry and exit doors in the lift.
• There is a mirror to aid reversing out of the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• The lift does have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is low.

You are on Outside Access (Main Entrance). Skip to the next section.

Outside Access (Main Entrance)

• This information is for the entrance located on the first floor inside Star City Complex.
• There is level access into the venue.
• Level access is via lift.
• The main doors open automatically.
• The doors are double width.
• The door opening is 142cm (4ft 8in) wide.

You are on Reception (Box Office). Skip to the next section.

Reception (Box Office)

• The reception desk is 2m (6ft 7in) from the main entrance.
• There is level access to reception from the entrance.
• The reception desk is high height.
• The desk has a lowered section.
• Lighting levels are low.
• There is a hearing assistance system.
• The type of system is a fixed loop.
• Staff are trained to use system.

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• Comments View
  • The Box Office is next to the cinema entrance before you enter.

You are on Inside Access. Skip to the next section.

Inside Access

• There is level access to the service.
• This venue does play background music.
• Music is played in some parts of the venue.
• Motorised scooters are welcomed in public parts of the venue.
• Lighting levels are low.

You are on Other Floors. Skip to the next section.

Other Floors

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• Steps View
  • The floors which are accessible by stairs are G-M.
  • There are 15+ steps between floors.
  • The steps are clearly marked.
  • The steps are medium.
  • The steps do have handrails.
  • The steps have a handrail on both sides.
  • There is a landing.
  • The lighting level is low.

You are on Lift (Screens 13-15). Skip to the next section.

Lift (Screens 13-15)

• There is a lift for public use.
• The lift is located to the left as you enter next to the stairs.
• The lift is a standard lift.
• The floors which are accessible by this lift are G-M.
• The lift is 20m (22yd) from main entrance.
• Staff do need to be notified for use of the lift.
• The clear door width is 78cm (2ft 7in).
• The dimensions of the lift are 103cm x 140cm (3ft 5in x 4ft 7in).
• There are not separate entry and exit doors in the lift.
• There is not a mirror to aid reversing out of the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within reach for a wheelchair user.
• The lift controls do have Braille markings.
• The lift controls do have tactile markings.
• The lighting level in the lift is bright.

You are on Lift (Gold Class Screens). Skip to the next section.

Lift (Gold Class Screens)

• There is a lift for public use.
• The lift is located to the right as you enter next to the stairs.
• The lift is a standard lift.
• The floors which are accessible by this lift are G-M.
• The lift is 15m (16yd) from main entrance.
• Staff do not need to be notified for use of the lift.
• The clear door width is 78cm (2ft 7in).
• The dimensions of the lift are 102cm x 140cm (3ft 4in x 4ft 7in).
• There are not separate entry and exit doors in the lift.
• There is not a mirror to aid reversing out of the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within reach for a wheelchair user.
• The lift controls do have Braille markings.
• The lift controls do have tactile markings.
• The lighting level in the lift is bright.

You are on Cinema (Screen 19). Skip to the next section.

Cinema (Screen 19)

• The cinema has 25 screens.
• All screens have not got level access.
• Screen(s) 13, 14, GC2, GC3 has(have) level access.
• Screen(s) 13, 14, 15, GC1, GC2, GC3 has(have) access by lift.
• Screen(s) 1-12, 15-19, 25-30, GC1 has(have) access by slope.

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• Seating and additional access information View
  • Films are mainly mainstream.
  • Films are rotated to allow access to all films.
  • There are designated spaces for wheelchair users.
  • Designated spaces are situated in the middle and at the back of the cinema.
  • Wheelchairs may be left with the patron.
  • It is 15m (16yd 1ft) from the foyer to the accessible toilet.
  • It is 30m (32yd 2ft) from the accessible toilet to the furthest screen.
  • This venue does have audio description.
  • There is a hearing assistance system.
  • The hearing system is infrared.
  • Staff are trained to use the system.
  • A deposit is not required for the sound enhancement system.
  • Subtitles are available.
  • Concessions are available.
  • Assistance dogs are allowed in the cinema.
  • There is not a wheelchair to borrow.
• Comments View
  • There are designated spaces for mobility impaired visitors.
  • All screens designated spaces for mobility impaired visitors are at the back of the front row of seats.
  • The exceptions to this are screens 13 and 14 and Gold Class screens 2 and 3 where the designated seating is at the rear of the screen.
  • There are 25 screens numbered between 1-30.
  • Screens 20-24 are not used.
  • Three of these screens are Gold Class (GC).

You are on Level Change (Cinema Screens). Skip to the next section.

Level Change (Cinema Screens)

• There is a ramp or slope to access this service.
• The ramp or slope is located as you enter the screens leading up to the seats.
• The ramp or slope is permanent.
• There is a level landing at the top of the ramp.

You are on Accessible Toilet (Screen 1). Skip to the next section.

Accessible Toilet (Screen 1)

• There are accessible toilets within this venue designated for public use.

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• Location and Access View
  • The toilet is not for the sole use of disabled people.
  • There is pictorial signage on or near the toilet door.
  • The accessible toilet is 20m (22yd) from the main entrance.
  • The accessible toilet is located to the left as you enter next to Screen 1.
  • There is level access to the accessible toilet.
• Features and Dimensions View
  • This is a unisex toilet.
  • A key is not required for the accessible toilet.
  • The door opens outwards.
  • The door is locked by a locking handle.
  • The width of the accessible toilet door is 93cm (3ft 1in).
  • The door is heavy.
  • The dimensions of the accessible toilet are 152cm x 180cm (4ft 12in x 5ft 11in).
  • Floor manoeuvring space is clear in the accessible toilet.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 85cm (2ft 9in).
  • There is a dropdown rail on the transfer side.
  • There is a flush on the transfer side.
  • The tap type is lever.
  • There is a mixer tap.
  • There is not a functional emergency alarm available.
  • It is tied up and out of reach (higher than 10cm (0ft 4in) from floor).
  • Disposal facilities are not available in the cubicle.
  • There is not a coat hook.
• Position of Fixtures View
  • Wall mounted rails are available.
  • As you face the toilet the wall mounted grab rails are on both sides.
  • There is not a shelf within the accessible toilet.
  • There are mirrors in the accessible toilet.
  • Mirrors are placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 46cm (1ft 6in).
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is placed higher than 100cm (3ft 3in).
  • There is not a towel dispenser.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a sink.
  • The sink cannot be reached from seated on the toilet.
  • The sink is not placed higher than 74cm (2ft 5in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is poor.
  • There is a high colour contrast between the internal door and wall.
  • The contrast between the grab rails and wall is good.
  • There is a good colour contrast between the dropdown rail(s) and wall.
  • The contrast between the walls and floor is poor.
  • Lighting levels are low.
• Comments View
  • There is an adapted toilet next to this one.
  • The toilet is a mirror image of this toilet with all dimensions the same.
  • There are two more adapted toilets with similar specifications located near screens 2-12 and next to Screen 19.

You are on Accessible Toilet (Mezzanine - Screens 13-15). Skip to the next section.

Accessible Toilet (Mezzanine - Screens 13-15)

• There are accessible toilets within this venue designated for public use.

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• Location and Access View
  • The toilet is not for the sole use of disabled people.
  • There is pictorial signage on or near the toilet door.
  • The accessible toilet is 24m (26yd) from the lift.
  • The accessible toilet is located on the mezzanine floor next to screens 13-15.
  • There is level access to the accessible toilet.
  • This is by lift.
• Features and Dimensions View
  • This is a unisex toilet.
  • A key is not required for the accessible toilet.
  • The door opens outwards.
  • The door is locked by a locking handle.
  • The width of the accessible toilet door is 92cm (3ft 0in).
  • The door is heavy.
  • The dimensions of the accessible toilet are 170cm x 200cm (5ft 7in x 6ft 7in).
  • Floor manoeuvring space is clear in the accessible toilet.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 95cm (3ft 1in).
  • There is a dropdown rail on the transfer side.
  • There is a flush on the transfer side.
  • The tap type is lever.
  • There is a mixer tap.
  • There is not a functional emergency alarm available.
  • It is tied up and out of reach (higher than 10cm (0ft 4in) from floor).
  • Disposal facilities are not available in the cubicle.
  • There is not a coat hook.
• Position of Fixtures View
  • Wall mounted rails are available.
  • As you face the toilet the wall mounted grab rails are on both sides.
  • There is not a shelf within the accessible toilet.
  • There are mirrors in the accessible toilet.
  • Mirrors are placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 47cm (1ft 7in).
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • There is not a towel dispenser.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a sink.
  • The sink cannot be reached from seated on the toilet.
  • The sink is not placed higher than 74cm (2ft 5in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is poor.
  • There is a high colour contrast between the internal door and wall.
  • The contrast between the grab rails and wall is good.
  • There is a good colour contrast between the dropdown rail(s) and wall.
  • The contrast between the walls and floor is poor.
  • Lighting levels are low.
• Comments View
  • There is an identical toilet on the other mezzanine floor in the Gold Class screen area.
  • The Gold Class adapted toilet is a mirror image of this one with identical dimensions.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

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• Availability and Location of Standard Toilets View
  • Standard toilets are available.
• Access to Standard Female and Male Toilet(s) View
  • The female and male toilets are located to the left as you enter next to screen 1.
  • The female and male toilets are 20m (22yd) from the main entrance.
  • Inside the venue, there is level access to the female and male toilet.
  • Lighting levels are medium.
• Baby Change Facilities View
  • Baby change facilities are not located within the venue.
• Comments View
  • There are alternative standard toilets located next to all adapted toilets.

You are on Additional Info. Skip to the next section.

Additional Info

• Staff do receive disability awareness / equality training.
• Documents are not available in Braille.
• Documents are not available in large print.
• A member of staff trained in BSL skills is not generally on duty.
• Staff are Text Relay aware.
• Plastic cups are available.
• Plastic cutlery is available.
• Drinking straws are available on request.