You are on Location. Skip to the next section.

Location

• The venue is situated within the centre of the city.
• This venue is situated in Birmingham.
• The venue is not situated on a road which has a steep gradient.
• There is a bus stop within 150m (164yds) of the venue.

You are on Opening Hours. Skip to the next section.

Opening Hours

• For information about the opening hours please click here.

You are on Parking. Skip to the next section.

Parking

• The venue does not have its own car park.

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• Public Car Parks View
  • There is a car park for public use within 200m (approx).
  • The name of the car park is Moor Street Car Park.
  • The car park is located on Park Street.
• On Street Blue Badge Parking View
  • On street marked Blue Badge bays are not available.
• On Street Standard Parking View
  • Clearly signed and / or standard marked parking bays are not available.
• Drop-off Point View
  • There is not a designated drop off point.

You are on Outside Access (Main Entrance). Skip to the next section.

Outside Access (Main Entrance)

• This information is for the entrance located on Moor Street Queensway.
• There is not level access into the venue.
• The main doors open (no doors).
• The door opening is 266cm (8ft 9in) wide.

You are on Level Change (Main Entrance). Skip to the next section.

Level Change (Main Entrance)

• There is a ramp or slope to access this service.
• The ramp or slope is located directly in front of the entrance.
• The ramp or slope is permanent.

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• Comments View
  • The ramp overcomes the steps.

You are on Outside Access (Platform 1 Entrance). Skip to the next section.

Outside Access (Platform 1 Entrance)

• This information is for the entrance located on Moor Street Queensway.
• There is not level access into the venue.
• The main doors open (no doors).
• The door opening is 150cm (4ft 11in) wide.

You are on Level Change (Platform 1 Entrance). Skip to the next section.

Level Change (Platform 1 Entrance)

• There is a ramp or slope to access this service.
• The ramp or slope is located inside the entrance.
• The ramp or slope is permanent.
• There is not a level landing at the top of the ramp.
• The width of the ramp or slope is 130cm (4ft 3in).
• There are steps to access this area / service.
• The steps are located inside the entrance.
• There is / are 15+ step(s) to the area / service.
• Lighting levels at the steps are bright.
• The step(s) is/are clearly marked.
• The steps are medium.
• The steps do have handrails.
• The handrails are on both sides.

You are on Reception (Ticket Office). Skip to the next section.

Reception (Ticket Office)

• The reception desk is 9m (29ft 6in) from the main entrance.
• There is level access to reception from the entrance.
• The reception desk is medium height.
• The desk has a lowered section.
• Lighting levels are medium.
• There is a hearing assistance system.
• The type of system is a fixed loop.
• Staff are trained to use system.

You are on Inside Access. Skip to the next section.

Inside Access

• There is not level access to the service.
• Motorised scooters are welcomed in public parts of the venue.
• Lighting levels are varied.

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• Comments View
  • The photographs show the extra wide barriers and the bridge between platforms respectively.

You are on Level Change (Inside Access). Skip to the next section.

Level Change (Inside Access)

• There are steps to access this area / service.
• The steps are located between platforms 1-2 and the bridge.
• There is / are 15+ step(s) to the area / service.
• Lighting levels at the steps are bright.
• The step(s) is/are clearly marked.
• The steps are medium.
• The steps do have handrails.
• The handrails are on both sides.

You are on Lift. Skip to the next section.

Lift

• There is a lift for public use.
• The lift is located on platforms 1-2.
• The lift is a standard lift.
• The floors which are accessible by this lift are platform-bridge.
• The lift is 62m (68yd) from main entrance.
• Staff do not need to be notified for use of the lift.
• The clear door width is 110cm (3ft 7in).
• The dimensions of the lift are 125cm x 200cm (4ft 1in x 6ft 7in).
• There are separate entry and exit doors in the lift.
• There is not a mirror to aid reversing out of the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within reach for a wheelchair user.
• The lift controls do have Braille markings.
• The lift controls do have tactile markings.
• The lighting level in the lift is medium.

You are on Train Station. Skip to the next section.

Train Station

• There are generally 1 member(s) of staff on duty.
• The station is staffed.
• There is not an office to obtain help.
• The station is not staffed between 00:10-05:40.
• There is a ticket office.
• The ticket office is located in the main foyer.
• The ticket office is 9m (29ft 6in) from the main entrance.
• The train companies operating from within this station are Chiltern, London Midland.
• There is a taxi rank at the station.
• The taxi rank is located on Moor Street Queensway.
• The taxi rank is 25m (27yd) from the main entrance.
• Shops and services within the station include Newsbreak, Moorish and Centenary Lounge.
• All key concourse shops and services have level access.
• There are 4 platform(s) in the station.

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• Additional Station Information View
  • Announcements on platforms are audio and visual.
  • Wider ticket barriers are available to access platforms.
  • Platforms which have tactile markings at the platform edge are 0.
  • Accessible toilets are located on the platform(s).
  • Accessible toilets are located on platform(s) 2-3.
  • Accessible toilets are not located on the main station concourse.
  • There is a wheelchair available to borrow.
  • To borrow a wheelchair, ticket office.

You are on Train Station Platform. Skip to the next section.

Train Station Platform

• This information is for platform(s) 1-2-3-4.
• The platform(s) which has/have level access is / are 1-2-3-4.
• The platform(s) which can be accessed by either level access / ramps / lifts / stairclimber from inside the station is / are 1-2-3-4.
• Accessible toilets are 70m (77yd) from the main entrance.

You are on Toilet with Adaptations. Skip to the next section.

Toilet with Adaptations

• There are accessible toilets within this venue designated for public use.

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• Location and Access View
  • The toilet is for the sole use of disabled people.
  • There is pictorial signage on or near the toilet door.
  • The accessible toilet is 70m (77yd) from the main entrance.
  • The accessible toilet is located within the platform 2-3 waiting area.
  • There is level access to the accessible toilet.
• Features and Dimensions View
  • This is a unisex toilet.
  • A key is required for the accessible toilet.
  • The key is a radar key.
  • The key can be obtained from the ticket office.
  • The door opens sliding.
  • The door is locked by a locking handle.
  • The width of the accessible toilet door is 81cm (2ft 8in).
  • The door is heavy.
  • The dimensions of the accessible toilet are 178cm x 222cm (5ft 10in x 7ft 3in).
  • Floor manoeuvring space is clear in the accessible toilet.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 106cm (3ft 6in).
  • There is a dropdown rail on the transfer side.
  • There is a flush on the transfer side.
  • The tap type is lever.
  • There is a mixer tap.
  • There is not a functional emergency alarm available.
  • It is out of reach (higher than 10cm (0ft 4in) from floor).
  • Disposal facilities are available in the cubicle.
  • There is a coat hook.
• Position of Fixtures View
  • Wall mounted rails are available.
  • As you face the toilet the wall mounted grab rails are on both sides.
  • There is not a shelf within the accessible toilet.
  • The height of the toilet seat above floor level is 46cm (1ft 6in).
  • There is a hand dryer.
  • The hand dryer can be reached from seated on the toilet.
  • The hand dryer is placed higher than 100cm (3ft 3in).
  • The hand dryer is 105cm (3ft 5in) high.
  • There is not a towel dispenser.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a sink.
  • The sink can be reached from seated on the toilet.
  • The sink is placed higher than 74cm (2ft 5in).
  • The sink is 75cm (2ft 6in) high.
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is good.
  • There is a high colour contrast between the internal door and wall.
  • The contrast between the grab rails and wall is good.
  • There is a good colour contrast between the dropdown rail(s) and wall.
  • The contrast between the walls and floor is good.
  • Lighting levels are bright.
• Comments View
  • Baby change facilities are located within the venue.
  • The baby change facilities are located within the adapted toilet.
  • The height of the baby change table once extended is 92cm (3ft ).
  • Inside the venue, there is level access to the baby change facility.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

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• Availability and Location of Standard Toilets View
  • Standard toilets are available.
• Access to Standard Female and Male Toilet(s) View
  • The female and male toilets are located within the platform 2-3 waiting area.
  • The female and male toilets are 70m (77yd) from the main entrance.
  • Inside the venue, there is level access to the female and male toilet.
  • Lighting levels are bright.
• Comments View
  • The photographs show the female and male toilets respectively.

You are on Additional Info. Skip to the next section.

Additional Info

• Staff do receive disability awareness / equality training.
• Documents can be requested in Braille.
• Documents can be requested in large print.
• A member of staff trained in BSL skills is not generally on duty.
• This service cannot be requested.