You are on Location. Skip to the next section.

Location

• The venue is situated within the centre of the city.
• This venue is situated in Birmingham.
• The venue is not situated on a road which has a steep gradient.
• There is a bus stop within 150m (164yds) of the venue.
• The nearest mainline station is Birmingham New Street.

You are on Opening Hours. Skip to the next section.

Opening Hours

• For information about the opening hours please click here.

You are on Parking. Skip to the next section.

Parking

• The venue does not have its own car park.

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• Public Car Parks View
  • There is a car park for public use within 200m (approx).
  • The name of the car park is Birmingham Snow Hill Car Park.
  • The car park is located above the venue.
  • There is a/are Blue Badge parking bay(s) available within the car park.
• On Street Blue Badge Parking View
  • On street marked Blue Badge bays are not available.
• On Street Standard Parking View
  • Clearly signed and / or standard marked parking bays are available.
  • The dimensions of the standard marked parking bays are 350cm x 480cm (11ft 6in x 15ft 9in).
  • Standard marked parking bays are located to the side of the venue.
• Drop-off Point View
  • There is not a designated drop off point.

You are on Outside Access (Main Entrance Colmore Row). Skip to the next section.

Outside Access (Main Entrance Colmore Row)

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• Entrance View
  • This information is for the entrance located in front of the venue on Colmore Row.
  • There is step-free access at this entrance.
  • There are no doors at this entrance.
  • The width of the door opening is 500cm.

You are on Outside Access (Left Side (Car Park) Entrance). Skip to the next section.

Outside Access (Left Side (Car Park) Entrance)

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• Entrance View
  • This information is for the entrance located to the left of the venue.
  • There is stepped access at this entrance.
  • The main door(s) open(s) by sliding.
  • The door(s) is/are double width.
  • The width of the door opening is 156cm.
• Step(s) View
  • The step(s) is/are located to the left as you face the venue.
  • There is/are 8 step(s).
  • The step(s) is/are clearly marked.
  • The height of the step(s) is/are not between 15cm and 18cm.
  • The height of the step(s) is/are 19cm.
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides.
  • Handrails are not at the recommended height (90cm-100cm).
  • Handrails do not cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do not extend horizontally beyond the first and last steps.
  • The lighting levels at the step(s) are good.
• Comments View
  • The middle handrail covers the stairs throughout its length, but handrails on both the right and left do not.

You are on Outside Access (Right Side (Car Park) Entrance). Skip to the next section.

Outside Access (Right Side (Car Park) Entrance)

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• Entrance View
  • This information is for the entrance located to the side of the venue.
  • There is ramped/sloped access at this entrance.
  • There is not a bell/buzzer.
  • There is not an intercom.
  • The main door(s) open(s) by sliding.
  • The door(s) is/are double width.
  • The width of the door opening is 173cm.
• Ramp/Slope View
  • The gradient of the ramp/slope is steep.
  • The ramp/slope is permanent.
  • There is a level landing at the top of the ramp/slope.
  • There is a/are handrail(s) at the ramp.
  • The handrail(s) is/are on the left going up.
  • The width of the ramp/slope is 112cm (3ft 8in).
  • The lighting levels at the ramp/slope are moderate to good.

You are on Outside Access (St Chads and St Pauls). Skip to the next section.

Outside Access (St Chads and St Pauls)

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• Entrance View
  • This information is for the entrance located on Livery Street.
  • There is ramped/sloped access at this entrance.
  • The main door(s) open(s) by sliding.
  • The door(s) is/are double width.
  • The width of the door opening is 190cm.
• Ramp/Slope View
  • The ramp/slope is located at the front of the entrance.
  • The gradient of the ramp/slope is slight.
  • The ramp/slope is permanent.
  • There is a level landing at the top of the ramp/slope.
• Comments View
  • Ticket barrier widths:
  • Accessible barrier width - 90cm
  • Standard barrier width - 60cm.

You are on Reception. Skip to the next section.

Reception

• The desk/counter is 115m (125yd 2ft) from the Main Entrance on Colmore Row.
• There is level access to the desk/counter from the entrance.
• The desk/counter is medium height (77cm - 109cm).
• The desk/counter has a low (76cm or lower) section.
• The lighting levels are good.
• There is a hearing assistance system.
• The type of system is a fixed loop.
• The hearing assistance system is signed.
• Staff are trained to use the system.
• The hearing assistance system was tested by an AccessAble surveyor.
• The hearing assistance system was tested on 06/01/2022.
• The hearing assistance system was not working at the time of testing.

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• Comments View
  • There are two ticket windows: No.1 has an adjustable counter and No. 2 is fixed at height 90cm.

You are on Inside Access (Main Concourse). Skip to the next section.

Inside Access (Main Concourse)

• There is level access to the service(s).
• There is a hearing assistance system.
• The system is a fixed loop.
• Staff are trained to use the system.
• The hearing assistance system was tested by an AccessAble surveyor.
• The hearing assistance system was tested on 06/01/2022.
• The hearing assistance system was working at the time of testing.
• This venue does not play background music.
• Motorised scooters are welcomed in public parts of the venue.
• The lighting levels are varied.

You are on Other Floors. Skip to the next section.

Other Floors

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• Steps View
  • The floors which are accessible by stairs are LG-G.
  • There are 15+ steps between floors.
  • The steps are clearly marked.
  • The steps are medium height (11cm - 17cm).
  • The steps do have handrails.
  • The steps have a handrail on both sides.
  • There is a landing.
  • The lighting levels are moderate to good.
• Escalators View
  • Escalator(s) can be used to access other floors.
  • The floors which are accessible by escalator are LG-G.
  • The escalators steps are not clearly marked.
  • The foot and head of the escalators are not clearly marked.
  • The lighting levels are moderate to good.
• Comments View
  • Steps and escalators give access to and from the concourse to platforms 1, 2, and 3. There are similar stairs and a lift to St Chad's and St Paul's entrance at the rear of the platforms.

You are on Lift (Concourse to Platform 1 and 2). Skip to the next section.

Lift (Concourse to Platform 1 and 2)

• There is a lift for public use.
• The lift is located near to the ticket barriers.
• The lift is a standard lift.
• The floors which are accessible by this lift are LG-G.
• Wall mounted information boards are provided at lift landings.
• The lift is approximately 14m (15yd 11in) from the ticket barriers.
• Staff do not need to be notified for use of the lift.
• The clear door width is 80cm (2ft 7in).
• The dimensions of the lift are 100cm x 140cm (3ft 3in x 4ft 7in).
• There are not separate entry and exit doors in the lift.
• There is not a mirror to aid reversing out of the lift.
• The lift does not have a visual floor indicator.
• The lift does not have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• The lift does not have Braille markings.
• The lift does not have tactile markings.
• The lighting level in the lift is low to moderate.

You are on Lift (St Chad's and St Paul's Entrance to Platforms 1 and 2). Skip to the next section.

Lift (St Chad's and St Paul's Entrance to Platforms 1 and 2)

• The lift is located to the left in the inner corridor at St Chad's and St Paul's Entrance.
• The lift is a standard lift.
• The floors which are accessible by this lift are L, G.
• Wall mounted information boards are provided at lift landings.
• The lift is approximately 30m (32yd 2ft) from the St Chad's & St Paul's Entrance.
• Staff do not need to be notified for use of the lift.
• The clear door width is 88cm (2ft 11in).
• The dimensions of the lift are 90cm x 215cm (2ft 11in x 7ft 1in).
• There are not separate entry and exit doors in the lift.
• There is not a mirror to aid reversing out of the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• The lift does have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is low to moderate.

You are on Lift (Concourse to Platform 3). Skip to the next section.

Lift (Concourse to Platform 3)

• There is a lift for public use.
• The lift is located to the right past the ticket barriers.
• The lift is a standard lift.
• The floors which are accessible by this lift are LG-G.
• Wall mounted information boards are provided at lift landings.
• The lift is approximately 9m (9yd 2ft) from the ticket barriers.
• Staff do not need to be notified for use of the lift.
• The clear door width is 80cm (2ft 7in).
• The dimensions of the lift are 100cm x 140cm (3ft 3in x 4ft 7in).
• There are not separate entry and exit doors in the lift.
• There is not a mirror to aid reversing out of the lift.
• The lift does not have a visual floor indicator.
• The lift does not have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• The lift does not have Braille markings.
• The lift does not have tactile markings.
• The lighting level in the lift is low to moderate.

You are on Lift (St Chad's and St Paul's Entrance to Platform 3). Skip to the next section.

Lift (St Chad's and St Paul's Entrance to Platform 3)

• The lift is located to the left in the inner corridor at St Chad's and St Paul's Entrance.
• The lift is a standard lift.
• The floors which are accessible by this lift are L, G.
• Wall mounted information boards are provided at lift landings.
• The lift is approximately 55m (60yd 5in) from the St Chad's & St Paul's Entrance.
• Staff do not need to be notified for use of the lift.

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• Comments View
  • As at January 2022 this lift was out of order.

You are on Train Station. Skip to the next section.

Train Station

• There are generally 2 member(s) of staff on duty.
• The station is staffed.
• There is an office to obtain help.
• The station is not staffed between 23:50-06:00.
• The office to obtain help is 143m (156yd 1ft) from the Main Entrance on Colmore Row.
• This office is located beyond the ticket barriers near to the lift for Platforms 1 and 2.
• There is a ticket office.
• The ticket office is located in the middle of the venue.
• The ticket office is 115m (125yd 2ft) from the Main Entrance on Colmore Row.
• The train companies operating from within this station are Chiltern Railways.
• The train companies that operate within this station include:.
• Please click here for access information for Chiltern Railways.
• There is a taxi rank at the station.
• The taxi rank is located outside the Main Entrance.
• The taxi rank is 49m (53yd 1ft) from the Main Entrance.
• Shops and services within the station include a Coffee Shop, Dry Cleaners, and Grocery Store.
• All key concourse shops and services have level access.
• There are 3 platform(s) in the station.
• The platform(s) accessed by lift is / are 1-3.

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• Additional Station Information View
  • Announcements on platforms are audio and visual.
  • Wider ticket barriers are available to access platforms.
  • Platforms which have tactile markings at the platform edge are 1, 2, and 3.
  • Accessible toilets are located on the platform(s).
  • Accessible toilets are located on platform(s) 1 and 3.
  • Accessible toilets are not located on the main station concourse.
  • There is a wheelchair available to borrow.
  • To borrow a wheelchair, please ask a member of staff.

You are on Train Station Platform. Skip to the next section.

Train Station Platform

• This information is for platform(s) 1, 2 and 3.
• The platform(s) which has/have level access is / are 1, 2 and 3.
• The platform(s) which can be accessed by either level access / ramps / lifts / stairclimber from inside the station is / are 1, 2 and 3.
• Accessible toilets are 34m (37yd 7in) from the Main Entrance.

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• Comments View
  • Portable ramps are available to assist passengers on and off trains. They are used by station staff on request.

You are on Waiting Room between Platforms 1 and 2 (Large). Skip to the next section.

Waiting Room between Platforms 1 and 2 (Large)

• This waiting room is situated in the centre of the platforms.
• It has level access and push button doors.
• There is fixed seating with armrests.
• Lighting is good.
• There is room for a wheelchair to manoeuvre.

You are on Waiting Room between Platforms 1 and 2 (Small). Skip to the next section.

Waiting Room between Platforms 1 and 2 (Small)

• This waiting room is situated to the rear of the platforms.
• Access is via a steep ramp at 14.1 degrees, which has handrails on both sides.
• Width of the ramp is over 150cm.
• There are push button doors.
• There is fixed seating with armrests.
• Lighting is good.
• There is not room for a wheelchair to manoeuvre.

You are on Waiting Room - Platform 3. Skip to the next section.

Waiting Room - Platform 3

• The ramp entrance is 6 degrees.
• There is a push button for entry at a height of 83cm.
• The automatic door opening width is 90cm.
• There is fixed seating with armrests.
• Lighting is good.
• There is room for a wheelchair to manoeuvre.

You are on Toilet with Adaptations (Platform1. Right Hand Transfer). Skip to the next section.

Toilet with Adaptations (Platform1. Right Hand Transfer)

• Accessible toilet facilities are available.

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• Location and Access View
  • There is pictorial, written text and ‘Not All Disabilities Are Visible’ signage on or near the toilet door.
  • This accessible toilet is approximately 67m (73yd 10in) from the platform lift.
  • This accessible toilet is located at the middle of platform 1.
  • There is level access to this accessible toilet.
  • This is by lift.
• Features and Dimensions View
  • This is a shared toilet.
  • A key is required for the accessible toilet.
  • The key is a radar key.
  • The key can be obtained from a member of staff.
  • The door opens outwards.
  • The door is locked by a locking handle.
  • The width of the accessible toilet door is 85cm (2ft 9in).
  • The door is easy to open.
  • The dimensions of the accessible toilet are 138cm x 206cm (4ft 6in x 6ft 9in).
  • There is not sufficient turning space in the cubicle for a wheelchair user.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 80cm (2ft 7in).
  • There is a dropdown rail on the transfer side.
  • There is a flush on the transfer side.
  • The tap type is lever.
  • There is a mixer tap.
  • There is an emergency alarm.
  • The emergency pull cord alarm is not fully functional.
  • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • Disposal facilities are available in the cubicle.
  • There is a/are sanitary and clinical waste disposal units.
  • There is not a/are not coat hook(s).
• Position of Fixtures View
  • Wall mounted grab rails are available for the toilet.
  • As you face the toilet the wall-mounted grab rails are on both sides.
  • There is not a shelf within the accessible toilet.
  • There is a mirror.
  • Mirrors are not placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 49cm (1ft 7in).
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • There is not a towel dispenser.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 105cm (3ft 5in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is good.
  • There is a high colour contrast between the internal door and wall.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • There is a good colour contrast between the dropdown rail(s) and wall.
  • The contrast between the walls and floor is fair.
  • The lighting levels are good.
• Baby Change Facilities View
  • Baby change facilities are located within the venue.
  • Baby change facilities are located in the Accessible Toilet.
  • The height of the baby change table once extended is 98cm (3ft 3in).

You are on Toilet with Adaptations (Platform 3. Right Hand Transfer). Skip to the next section.

Toilet with Adaptations (Platform 3. Right Hand Transfer)

• Accessible toilet facilities are available.

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• Location and Access View
  • There is pictorial, written text and ‘Not All Disabilities Are Visible’ signage on or near the toilet door.
  • This accessible toilet is approximately 83m (90yd 2ft) from the platform lift.
  • This accessible toilet is located in the middle of the platform.
  • There is level access to this accessible toilet.
• Features and Dimensions View
  • This is a shared toilet.
  • A key is required for the accessible toilet.
  • The key is a radar key.
  • The key can be obtained from a member of staff.
  • The door opens outwards.
  • The door is locked by a locking handle.
  • The width of the accessible toilet door is 88cm (2ft 11in).
  • The door is easy to open.
  • The dimensions of the accessible toilet are 154cm x 275cm (5ft 1in x 9ft).
  • There is not sufficient turning space in the cubicle for a wheelchair user.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 85cm (2ft 9in).
  • There is a dropdown rail on the transfer side.
  • There is a flush on the transfer side.
  • The tap type is lever.
  • There is a mixer tap.
  • There is an emergency alarm.
  • The emergency pull cord alarm is not fully functional.
  • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • Disposal facilities are available in the cubicle.
  • There is a/are sanitary and clinical waste disposal units.
  • There is not a/are not coat hook(s).
• Position of Fixtures View
  • Wall mounted grab rails are available for the toilet.
  • As you face the toilet the wall-mounted grab rails are on both sides.
  • There is not a shelf within the accessible toilet.
  • There is a mirror.
  • Mirrors are not placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 49cm (1ft 7in).
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • There is not a towel dispenser.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is good.
  • There is a high colour contrast between the internal door and wall.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • There is a good colour contrast between the dropdown rail(s) and wall.
  • The contrast between the walls and floor is fair.
  • The lighting levels are good.
• Baby Change Facilities View
  • Baby change facilities are located within the venue.
  • Baby change facilities are located within the Accessible Toilet.
  • The height of the baby change table once extended is 100cm (3ft 3in).

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

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• Availability and Location of Standard Toilets View
  • Standard toilet facilities are available.
• Access to Standard Female and Male Toilet(s) View
  • The female and male toilet facilities that were surveyed are located in the middle of the platforms.
  • The female and male toilets are approximately 30m (32yd 2ft) from the platform lift.
  • Inside the venue, there is level access to the female and male toilets.
  • This is by lift.
  • Lighting levels in the female and male toilets are good.
• Comments View
  • To access the Female toilets on platform 3 you have to walk through the waiting area.

You are on Additional Info. Skip to the next section.

Additional Info

• Documents can be requested in Braille.
• Documents can be requested in large print.
• A member of staff trained in BSL skills is not normally on duty.