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Birmingham Snow Hill Station

Colmore Row, Birmingham, B3 2BJ

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Access Guide

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Location

  • The venue is situated within the centre of the city.
  • This venue is situated in Birmingham.
  • The venue is not situated on a road which has a steep gradient.
  • There is a bus stop within 150m (164yds) of the venue.
  • The nearest mainline station is Birmingham New Street.

Opening Hours

Parking

  • The venue does not have its own car park.
  • Public Car Parks View
    • There is a car park for public use within 200m (approx).
    • The name of the car park is Birmingham Snow Hill Car Park.
    • The car park is located above the venue.
    • There is a/are Blue Badge parking bay(s) available within the car park.
  • On Street Blue Badge Parking View
    • On street marked Blue Badge bays are not available.
  • On Street Standard Parking View
    • Clearly signed and / or standard marked parking bays are available.
    • The dimensions of the standard marked parking bays are 350cm x 480cm (11ft 6in x 15ft 9in).
    • Standard marked parking bays are located to the side of the venue.
  • Drop-off Point View
    • There is not a designated drop off point.

Outside Access (Main Entrance Colmore Row)

  • Entrance View
    • This information is for the entrance located in front of the venue on Colmore Row.
    • There is step-free access at this entrance.
    • There are no doors at this entrance.
    • The width of the door opening is 500cm.

Outside Access (Left Side (Car Park) Entrance)

  • Entrance View
    • This information is for the entrance located to the left of the venue.
    • There is stepped access at this entrance.
    • The main door(s) open(s) by sliding.
    • The door(s) is/are double width.
    • The width of the door opening is 156cm.
  • Step(s) View
    • The step(s) is/are located to the left as you face the venue.
    • There is/are 8 step(s).
    • The step(s) is/are clearly marked.
    • The height of the step(s) is/are not between 15cm and 18cm.
    • The height of the step(s) is/are 19cm.
    • There is a/are handrail(s) at the step(s).
    • The handrail(s) is/are on both sides.
    • Handrails are not at the recommended height (90cm-100cm).
    • Handrails do not cover the flight of stairs throughout its length.
    • Handrails are easy to grip.
    • Handrails do not extend horizontally beyond the first and last steps.
    • The lighting levels at the step(s) are good.
  • Comments View
    • The middle handrail covers the stairs throughout its length, but handrails on both the right and left do not.

Outside Access (Right Side (Car Park) Entrance)

  • Entrance View
    • This information is for the entrance located to the side of the venue.
    • There is ramped/sloped access at this entrance.
    • There is not a bell/buzzer.
    • There is not an intercom.
    • The main door(s) open(s) by sliding.
    • The door(s) is/are double width.
    • The width of the door opening is 173cm.
  • Ramp/Slope View
    • The gradient of the ramp/slope is steep.
    • The ramp/slope is permanent.
    • There is a level landing at the top of the ramp/slope.
    • There is a/are handrail(s) at the ramp.
    • The handrail(s) is/are on the left going up.
    • The width of the ramp/slope is 112cm (3ft 8in).
    • The lighting levels at the ramp/slope are moderate to good.

Outside Access (St Chads and St Pauls)

  • Entrance View
    • This information is for the entrance located on Livery Street.
    • There is ramped/sloped access at this entrance.
    • The main door(s) open(s) by sliding.
    • The door(s) is/are double width.
    • The width of the door opening is 190cm.
  • Ramp/Slope View
    • The ramp/slope is located at the front of the entrance.
    • The gradient of the ramp/slope is slight.
    • The ramp/slope is permanent.
    • There is a level landing at the top of the ramp/slope.
  • Comments View
    • Ticket barrier widths:
    • Accessible barrier width - 90cm
    • Standard barrier width - 60cm.

Reception

  • The desk/counter is 115m (125yd 2ft) from the Main Entrance on Colmore Row.
  • There is level access to the desk/counter from the entrance.
  • The desk/counter is medium height (77cm - 109cm).
  • The desk/counter has a low (76cm or lower) section.
  • The lighting levels are good.
  • There is a hearing assistance system.
  • The type of system is a fixed loop.
  • The hearing assistance system is signed.
  • Staff are trained to use the system.
  • The hearing assistance system was tested by an AccessAble surveyor.
  • The hearing assistance system was tested on 06/01/2022.
  • The hearing assistance system was not working at the time of testing.
  • Comments View
    • There are two ticket windows: No.1 has an adjustable counter and No. 2 is fixed at height 90cm.

Inside Access (Main Concourse)

  • There is level access to the service(s).
  • There is a hearing assistance system.
  • The system is a fixed loop.
  • Staff are trained to use the system.
  • The hearing assistance system was tested by an AccessAble surveyor.
  • The hearing assistance system was tested on 06/01/2022.
  • The hearing assistance system was working at the time of testing.
  • This venue does not play background music.
  • Motorised scooters are allowed in public parts of the venue.
  • The lighting levels are varied.

Other Floors

  • Steps View
    • The floors which are accessible by stairs are LG-G.
    • There are 15+ steps between floors.
    • The steps are clearly marked.
    • The steps are medium height (11cm - 17cm).
    • The steps do have handrails.
    • The steps have a handrail on both sides.
    • There is a landing.
    • The lighting levels are moderate to good.
  • Escalators View
    • Escalator(s) can be used to access other floors.
    • The floors which are accessible by escalator are LG-G.
    • The escalators steps are not clearly marked.
    • The foot and head of the escalators are not clearly marked.
    • The lighting levels are moderate to good.
  • Comments View
    • Steps and escalators give access to and from the concourse to platforms 1, 2, and 3. There are similar stairs and a lift to St Chad's and St Paul's entrance at the rear of the platforms.

Lift (Concourse to Platform 1 and 2)

  • There is a lift for public use.
  • The lift is located near to the ticket barriers.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are LG-G.
  • Wall mounted information boards are provided at lift landings.
  • The lift is approximately 14m (15yd 11in) from the ticket barriers.
  • Staff do not need to be notified for use of the lift.
  • The clear door width is 80cm (2ft 7in).
  • The dimensions of the lift are 100cm x 140cm (3ft 3in x 4ft 7in).
  • There are not separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • The lift does not have a visual floor indicator.
  • The lift does not have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • The lift does not have Braille markings.
  • The lift does not have tactile markings.
  • The lighting level in the lift is low to moderate.

Lift (St Chad's and St Paul's Entrance to Platforms 1 and 2)

  • The lift is located to the left in the inner corridor at St Chad's and St Paul's Entrance.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are L, G.
  • Wall mounted information boards are provided at lift landings.
  • The lift is approximately 30m (32yd 2ft) from the St Chad's & St Paul's Entrance.
  • Staff do not need to be notified for use of the lift.
  • The clear door width is 88cm (2ft 11in).
  • The dimensions of the lift are 90cm x 215cm (2ft 11in x 7ft 1in).
  • There are not separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • The lift does have Braille markings.
  • The lift does have tactile markings.
  • The lighting level in the lift is low to moderate.

Lift (Concourse to Platform 3)

  • There is a lift for public use.
  • The lift is located to the right past the ticket barriers.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are LG-G.
  • Wall mounted information boards are provided at lift landings.
  • The lift is approximately 9m (9yd 2ft) from the ticket barriers.
  • Staff do not need to be notified for use of the lift.
  • The clear door width is 80cm (2ft 7in).
  • The dimensions of the lift are 100cm x 140cm (3ft 3in x 4ft 7in).
  • There are not separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • The lift does not have a visual floor indicator.
  • The lift does not have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • The lift does not have Braille markings.
  • The lift does not have tactile markings.
  • The lighting level in the lift is low to moderate.

Lift (St Chad's and St Paul's Entrance to Platform 3)

  • The lift is located to the left in the inner corridor at St Chad's and St Paul's Entrance.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are L, G.
  • Wall mounted information boards are provided at lift landings.
  • The lift is approximately 55m (60yd 5in) from the St Chad's & St Paul's Entrance.
  • Staff do not need to be notified for use of the lift.

Train Station

  • There are generally 2 member(s) of staff on duty.
  • The station is staffed.
  • There is an office to obtain help.
  • The station is not staffed between 23:50-06:00.
  • The office to obtain help is 143m (156yd 1ft) from the Main Entrance on Colmore Row.
  • This office is located beyond the ticket barriers near to the lift for Platforms 1 and 2.
  • There is a ticket office.
  • The ticket office is located in the middle of the venue.
  • The ticket office is 115m (125yd 2ft) from the Main Entrance on Colmore Row.
  • The train companies operating from within this station are Chiltern Railways.
  • The train companies that operate within this station include:.
  • Please click here for access information for Chiltern Railways.
  • There is a taxi rank at the station.
  • The taxi rank is located outside the Main Entrance.
  • The taxi rank is 49m (53yd 1ft) from the Main Entrance.
  • Shops and services within the station include a Coffee Shop, Dry Cleaners, and Grocery Store.
  • All key concourse shops and services have level access.
  • There are 3 platform(s) in the station.
  • The platform(s) accessed by lift is / are 1-3.
  • Additional Station Information View
    • Announcements on platforms are audio and visual.
    • Wider ticket barriers are available to access platforms.
    • Platforms which have tactile markings at the platform edge are 1, 2, and 3.
    • Accessible toilets are located on the platform(s).
    • Accessible toilets are located on platform(s) 1 and 3.
    • Accessible toilets are not located on the main station concourse.
    • There is a wheelchair available to borrow.
    • To borrow a wheelchair, please ask a member of staff.

Train Station Platform

  • This information is for platform(s) 1, 2 and 3.
  • The platform(s) which has/have level access is / are 1, 2 and 3.
  • The platform(s) which can be accessed by either level access / ramps / lifts / stairclimber from inside the station is / are 1, 2 and 3.
  • Accessible toilets are 34m (37yd 7in) from the Main Entrance.
  • Comments View
    • Portable ramps are available to assist passengers on and off trains. They are used by station staff on request.

Waiting Room between Platforms 1 and 2 (Large)

  • This waiting room is situated in the centre of the platforms.
  • It has level access and push button doors.
  • There is fixed seating with armrests.
  • Lighting is good.
  • There is room for a wheelchair to manoeuvre.

Waiting Room between Platforms 1 and 2 (Small)

  • This waiting room is situated to the rear of the platforms.
  • Access is via a steep ramp at 14.1 degrees, which has handrails on both sides.
  • Width of the ramp is over 150cm.
  • There are push button doors.
  • There is fixed seating with armrests.
  • Lighting is good.
  • There is not room for a wheelchair to manoeuvre.

Waiting Room - Platform 3

  • The ramp entrance is 6 degrees.
  • There is a push button for entry at a height of 83cm.
  • The automatic door opening width is 90cm.
  • There is fixed seating with armrests.
  • Lighting is good.
  • There is room for a wheelchair to manoeuvre.

Accessible Toilet (Platform1. Right Hand Transfer)

  • Accessible toilet facilities are available.
  • Location and Access View
    • There is pictorial, written text and ‘Not All Disabilities Are Visible’ signage on or near the toilet door.
    • This accessible toilet is approximately 67m (73yd 10in) from the platform lift.
    • This accessible toilet is located at the middle of platform 1.
    • There is level access to this accessible toilet.
    • This is by lift.
  • Features and Dimensions View
    • This is a shared toilet.
    • A key is required for the accessible toilet.
    • The key is a radar key.
    • The key can be obtained from a member of staff.
    • The door opens outwards.
    • The door is locked by a locking handle.
    • The width of the accessible toilet door is 85cm (2ft 9in).
    • The door is easy to open.
    • The dimensions of the accessible toilet are 138cm x 206cm (4ft 6in x 6ft 9in).
    • There is not sufficient turning space in the cubicle for a wheelchair user.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 80cm (2ft 7in).
    • There is a dropdown rail on the transfer side.
    • There is a flush on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • There is an emergency alarm.
    • The emergency pull cord alarm is not fully functional.
    • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • Disposal facilities are available in the cubicle.
    • There is a/are sanitary and clinical waste disposal units.
    • There is not a/are not coat hook(s).
  • Position of Fixtures View
    • Wall mounted grab rails are available for the toilet.
    • As you face the toilet the wall-mounted grab rails are on both sides.
    • There is not a shelf within the accessible toilet.
    • There is a mirror.
    • Mirrors are not placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 49cm (1ft 7in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • There is not a towel dispenser.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is placed higher than 100cm (3ft 3in).
    • The height of the toilet roll holder is 105cm (3ft 5in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • The contrast between the internal door and wall is good.
    • The contrast between the wall-mounted grab rail(s) and wall is good.
    • The contrast between the dropdown rail(s) and wall is good.
    • The contrast between the walls and floor is fair.
    • The lighting levels are good.
  • Baby Change Facilities View
    • Baby change facilities are located within the venue.
    • Baby change facilities are located in the Accessible Toilet.
    • The height of the baby change table once extended is 98cm (3ft 3in).

Accessible Toilet (Platform 3. Right Hand Transfer)

  • Accessible toilet facilities are available.
  • Location and Access View
    • There is pictorial, written text and ‘Not All Disabilities Are Visible’ signage on or near the toilet door.
    • This accessible toilet is approximately 83m (90yd 2ft) from the platform lift.
    • This accessible toilet is located in the middle of the platform.
    • There is level access to this accessible toilet.
  • Features and Dimensions View
    • This is a shared toilet.
    • A key is required for the accessible toilet.
    • The key is a radar key.
    • The key can be obtained from a member of staff.
    • The door opens outwards.
    • The door is locked by a locking handle.
    • The width of the accessible toilet door is 88cm (2ft 11in).
    • The door is easy to open.
    • The dimensions of the accessible toilet are 154cm x 275cm (5ft 1in x 9ft).
    • There is not sufficient turning space in the cubicle for a wheelchair user.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 85cm (2ft 9in).
    • There is a dropdown rail on the transfer side.
    • There is a flush on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • There is an emergency alarm.
    • The emergency pull cord alarm is not fully functional.
    • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • Disposal facilities are available in the cubicle.
    • There is a/are sanitary and clinical waste disposal units.
    • There is not a/are not coat hook(s).
  • Position of Fixtures View
    • Wall mounted grab rails are available for the toilet.
    • As you face the toilet the wall-mounted grab rails are on both sides.
    • There is not a shelf within the accessible toilet.
    • There is a mirror.
    • Mirrors are not placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 49cm (1ft 7in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • There is not a towel dispenser.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • The contrast between the internal door and wall is good.
    • The contrast between the wall-mounted grab rail(s) and wall is good.
    • The contrast between the dropdown rail(s) and wall is good.
    • The contrast between the walls and floor is fair.
    • The lighting levels are good.
  • Baby Change Facilities View
    • Baby change facilities are located within the venue.
    • Baby change facilities are located within the Accessible Toilet.
    • The height of the baby change table once extended is 100cm (3ft 3in).

Standard Toilet(s)

Additional Info

  • Documents can be requested in Braille.
  • Documents can be requested in large print.
  • A member of staff trained in BSL skills is not normally on duty.