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Debenhams

Upper Mall West, The Bullring, Birmingham, B1 1BN

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Access Guide

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Opening Times

  • Monday 09:30 - 20:00.
  • Tuesday 09:30 - 20:00.
  • Wednesday 09:30 - 20:00.
  • Thursday 09:30 - 20:00.
  • Friday 09:30 - 20:00.
  • Saturday 09:00 - 20:00.
  • Sunday 10:30 - 17:00.

Location

  • The venue is situated within the centre of the city.
  • This venue is situated in Birmingham.
  • The venue is in a pedestrian area.
  • There is a bus stop within 150m (164yds) of the venue.
  • The venue is not situated on a road which has a steep gradient.
  • The nearest mainline station is New Street.
  • The venue is in a shopping mall.

Parking

  • The venue does not have its own car park.

Outside Access (Main Entrance)

  • This information is for the entrance located in the Bullring Shopping Centre Mall level 1.
  • There is level access into the venue.
  • The main doors open (no doors).
  • The door opening is 670cm (21ft 12in) wide.

Outside Access (Rear Entrance)

  • This information is for the entrance located on Edgbaston Street at lower ground level.
  • There is level access into the venue.
  • The main doors open automatically.
  • The doors are single width.
  • The door opening is 100cm (3ft 3in) wide.
  • Comments View
    • The push pad operated automatic door is next to the main revolving doors.

Other Floors (Rear Entrance)

  • Steps View
    • The floors which are accessible by stairs are LG-1.
    • There are 15+ steps between floors.
    • The steps are clearly marked.
    • The steps are deep.
    • The steps do have handrails.
    • The steps have a handrail on both sides.
    • There is a landing.
    • The lighting level is bright.
  • Escalators View
    • Escalator(s) can be used to access other floors.
    • The floors which are accessible by escalator are LG-1.
    • The escalators steps are not clearly marked.
    • The head and foot of the escalators are not clearly marked.
    • The lighting level is bright.

Lift (Rear)

  • There is a lift for public use.
  • The lift is located inside the rear entrance.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are LG-1-2-3-4.
  • The lift is 8m (26ft 3in) from rear entrance.
  • Staff do not need to be notified for use of the lift.
  • The clear door width is 110cm (3ft 7in).
  • The dimensions of the lift are 192cm x 166cm (6ft 4in x 5ft 5in).
  • There are not separate entry and exit doors in the lift.
  • There is a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within reach for a wheelchair user.
  • The lift controls do have Braille markings.
  • The lift controls do have tactile markings.
  • The lighting level in the lift is medium.

Outside Access (Entrance Level 2)

  • This information is for the entrance located in the Bullring Shopping Centre Mall level 2.
  • The main doors open (no doors).
  • The door opening is 840cm (27ft 7in) wide.

Outside Access (Entrance Level 3)

  • This information is for the entrance located in the Bullring Shopping Centre Mall level 3.
  • The main doors open (no doors).
  • The door opening is 850cm (27ft 11in) wide.

Outside Access (Pallusades Entrance)

  • This information is for the entrance located on level 3.
  • There is not level access into the venue.
  • The main doors open (no doors).
  • The door opening is 640cm (20ft 12in) wide.

Level Change (Pallusades Entrance)

  • There is a ramp or slope to access this service.
  • The ramp or slope is located on the right of the steps.
  • The ramp or slope is moderate.
  • The ramp or slope is permanent.
  • The width of the ramp or slope is 125cm (4ft 1in).
  • There are steps to access this area / service.
  • The steps are located directly in front of the entrance.
  • There is / are 2 step(s) to the area / service.
  • The steps are clearly marked.
  • The steps are deep.
  • The steps do have handrails.
  • The handrails are on both sides.
  • Comments View
    • The ramp overcomes the steps.
    • The ramp has handrails on both sides.

Inside Access

  • There is level access to the service.
  • There is a hearing assistance system.
  • The system is a portable loop.
  • Staff are trained to use the system.
  • This venue does play background music.
  • Music is played throughout the store.
  • Motorised scooters are allowed in public parts of the venue.
  • Lighting levels are bright.
  • Comments View
    • There is a portable hearing loop available from the menswear department.

Other Floors (Store)

  • Steps View
    • The floors which are accessible by stairs are 1-2-3-4.
    • There are 15+ steps between floors.
    • The steps are clearly marked.
    • The steps are medium.
    • The steps do have handrails.
    • The steps have a handrail on both sides.
    • There is a landing.
    • The lighting level is low.
  • Escalators View
    • Escalator(s) can be used to access other floors.
    • The floors which are accessible by escalator are 1-2-3-4.
    • The escalators steps are not clearly marked.
    • The head and foot of the escalators are not clearly marked.
    • The lighting level is bright.

Lift (Centre)

  • There is a lift for public use.
  • The lift is located in the centre of the store.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are 1-2-3-4.
  • The lift is 24m (26yd) from main entrance.
  • Staff do not need to be notified for use of the lift.
  • The clear door width is 90cm (2ft 11in).
  • The dimensions of the lift are 102cm x 202cm (3ft 4in x 6ft 8in).
  • There are not separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within reach for a wheelchair user.
  • The lift controls do have Braille markings.
  • The lift controls do have tactile markings.
  • The lighting level in the lift is bright.

Lift (Main)

  • There is a lift for public use.
  • The lift is located on the right hand side of the store.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are 1-2-3-4.
  • The lift is 34m (37yd) from main entrance.
  • Staff do not need to be notified for use of the lift.
  • The clear door width is 110cm (3ft 7in).
  • The dimensions of the lift are 194cm x 166cm (6ft 4in x 5ft 5in).
  • There are not separate entry and exit doors in the lift.
  • There is a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The controls for the lift are within reach for a wheelchair user.
  • The lift controls do have Braille markings.
  • The lift controls do have tactile markings.
  • The lighting level in the lift is low.

Eating and Drinking (The Restaurant at Debenhams)

  • The following information is for the restaurant.
  • Full table service is not available.
  • Food or drinks are ordered from the service counter.
  • Food or drinks can be brought to the table.
  • There is a lowered section at the service counter.
  • No chairs are permanently fixed.
  • No chairs have armrests.
  • The nearest table is 9m (29ft 6in) from the restaurant entrance.
  • The distance between the floor and the lowest table is 72cm (2ft 4in).
  • The distance between the floor and the highest table is 72cm (2ft 4in).
  • There is ample room for a wheelchair user to manoeuvre.
  • Menus are wall only.
  • Menus are not available in Braille.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • The type of food served here is hot and cold meals and snacks.
  • Opening Times View
    • Monday 09:30 - 18:00.
    • Tuesday 09:30 - 18:00.
    • Wednesday 09:30 - 18:00.
    • Thursday 09:30 - 18:00.
    • Friday 09:30 - 18:00.
    • Saturday 09:30 - 18:00.
    • Sunday 10:30 - 17:00.

Restaurant Bar Internal (The Cafe at Debenhams)

  • The following information is for the cafe.
  • Once inside, there is level access to the service.
  • Full table service is not available.
  • Food or drinks are ordered from the service counter.
  • Food or drinks cannot be brought to the table.
  • There is a lowered section at the service counter.
  • No tables are permanently fixed.
  • No chairs are permanently fixed.
  • No chairs have armrests.
  • The nearest table is 2m (6ft 7in) from the cafe entrance.
  • The distance between the floor and the lowest table is 72cm (2ft 4in).
  • The distance between the floor and the highest table is 72cm (2ft 4in).
  • The type of food served here is snacks.
  • Opening Times View
    • Monday 09:30 - 19:00.
    • Tuesday 09:30 - 19:00.
    • Wednesday 09:30 - 19:00.
    • Thursday 09:30 - 19:00.
    • Friday 09:30 - 19:00.
    • Saturday 09:30 - 19:00.
    • Sunday 10:30 - 17:00.

Accessible Toilet

  • There are accessible toilets within this venue designated for public use.
  • Location and Access View
    • The toilet is not for the sole use of disabled people.
    • There is pictorial signage on or near the toilet door.
    • The accessible toilet is 50m (54yd 2ft) from the lift.
    • The accessible toilet is located next to the restaurant at level 1.
    • There is level access to the accessible toilet.
  • Features and Dimensions View
    • This is a unisex toilet.
    • A key is not required for the accessible toilet.
    • The door opens outwards.
    • The width of the accessible toilet door is 76cm (2ft 6in).
    • The dimensions of the accessible toilet are 153cm x 203cm (5ft x 6ft 8in).
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 80cm (2ft 7in).
    • There is a dropdown rail on the transfer side.
    • There is a flush on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • The emergency alarm is not fully functional.
    • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • Disposal facilities are available in the cubicle.
    • There is not a coat hook.
  • Position of Fixtures View
    • Wall mounted rails are available.
    • As you face the toilet the wall mounted grab rails are on both sides.
    • There is not a shelf within the accessible toilet.
    • There are mirrors.
    • Mirrors are placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 46cm (1ft 6in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • There is not a towel dispenser.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a sink.
    • The sink can be reached from seated on the toilet.
    • The sink is placed higher than 74cm (2ft 5in).
    • The height of the sink is 84cm (2ft 9in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • The contrast between the internal door and wall is good.
    • The contrast between the grab rails and wall is poor.
    • The contrast between the drop down rails and wall is good.
    • The contrast between the walls and floor is good.
    • The lighting levels are bright.
  • Comments View
    • Additional accessible toilet facilities are available next to the cafe on level 4.

Standard Toilet(s)

Additional Info

  • Staff do receive disability awareness / equality training.
  • A member of staff trained in BSL skills is not generally on duty.
  • This service cannot be requested.
  • Staff are Text Relay aware.
  • Plastic cups are available.
  • Plastic cutlery is not available.
  • Drinking straws are available on request.