You are on Introduction. Skip to the next section.

Introduction

• The walk-in centre is located on the first floor of the building.

You are on Services Available. Skip to the next section.

Services Available

• Monday:
• Adult Social Care Team Drop In 09:30-16:00 Birmingham City Council (BCC)
• Benefits Support 11:30-14:30 Our Place
• “Ask Tina” Facebook Online Live Support 11:30-12:30 WLCA
• “Good To Talk” 1:1 Peer Support 13:00-15:00 WLCA
• Tuesday:
• Job Centre Support 09:00-17:00
• Department For Work & Pensions (DWP) – Appointment Only
• Job Club 14:00-16:00 WLCA
• Wednesday:
• Housing Advice Drop In 10:00-12:00 WLCA in partnership with Shelter
• Occupational Therapy Drop In 10:00-14:00 BCC
• Thursday:
• Job Centre Support 09:00-17:00.
• Department For Work & Pensions (DWP) – Appointment Only.
• Energy Support Drop In 10:00-12:30 WLCA.
• Managing Anxiety & Wellbeing Drop In 10:00-11:30 MIND
• Friday:
• Job Centre Support 09:00-17:00
• Department For Work & Pensions (DWP) – Appointment Only.

You are on Opening Times. Skip to the next section.

Opening Times

• Monday 09:00 - 17:00.
• Tuesday 09:00 - 17:00.
• Wednesday 09:00 - 17:00.
• Thursday 09:00 - 17:00.
• Friday 09:00 - 17:00.
• Saturday Closed.
• Sunday Closed.

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• Comments View
  • It is urgent care only after 18.30, the doors close at 19.30.

You are on Location. Skip to the next section.

Location

• The venue is situated outside the centre of the city.
• This venue is situated in Birmingham.
• There is a bus stop within 150m (164yds) of the venue.
• The nearest mainline station is Erdington.

You are on Parking. Skip to the next section.

Parking

• The venue does not have its own car park.

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• Public Car Parks View
  • There is a car park for public use within 200m (approx).
  • The name of the car park is Church Road 2 Car Park.
  • The car park is located off Church Road.
• On Street Blue Badge Parking View
  • On street marked Blue Badge bays are not available.
• On Street Standard Parking View
  • Clearly signed and / or standard marked parking bays are available.
  • Standard marked parking bays are located in the High Street.
• Drop-off Point View
  • There is not a designated drop off point.
• Comments View
  • There is a horizontal strip of standard parking along the High Street.

You are on Outside Access (Main Entrance). Skip to the next section.

Outside Access (Main Entrance)

• This information is for the entrance located at the front of the building.
• There is level access into the venue.
• The main doors open automatically.

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• Second set of doors View
  • The automatic doors are push pad activated.
  • The doors are double width.
  • The door opening is 130cm (4ft 3in) wide.
  • There is a small raised threshold in the doorway.

You are on Reception (Building). Skip to the next section.

Reception (Building)

• The desk is 3m (3yd 10in) from the main entrance.
• There is level access to reception from the entrance.
• The reception desk is high.
• The desk has a lowered section.
• The lighting levels are medium.
• There is not a hearing assistance system.

You are on Other Floors. Skip to the next section.

Other Floors

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• Steps View
  • The floors which are accessible by stairs are G-1.
  • There are 15+ steps between floors.
  • The steps are clearly marked.
  • The steps are medium (11cm - 17cm).
  • The steps do have handrails.
  • The steps have a handrail on both sides.
  • There is a landing.
  • The lighting levels are medium.

You are on Lift. Skip to the next section.

Lift

• There is a lift for public use.
• The lift is located straight ahead as you enter.
• The lift is a standard lift.
• The floors which are accessible by this lift are G-1.
• The lift is 18m (19yd 2ft) from the main entrance.
• Staff do not need to be notified for use of the lift.
• The clear door width is 90cm (2ft 11in).
• The dimensions of the lift are 110cm x 210cm (3ft 7in x 6ft 11in).
• There are not separate entry and exit doors in the lift.
• There is a mirror to aid reversing out of the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within reach for a wheelchair user.
• The lift does have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is medium.

You are on Reception. Skip to the next section.

Reception

• The desk is 10m (10yd 2ft) from the lift.
• There is level access to reception from the entrance.
• This is by lift.
• The reception desk is high.
• The desk has a lowered section.
• The lighting levels are medium.
• There is not a hearing assistance system.
• There is not a touch screen.

You are on Inside Access. Skip to the next section.

Inside Access

• There is level access to the service(s).
• This venue does not play background music.
• Motorised scooters are welcomed in public parts of the venue.
• The lighting levels are varied.

You are on Accessible Toilet (1). Skip to the next section.

Accessible Toilet (1)

• There are accessible toilets within this venue designated for public use.

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• Location and Access View
  • The toilet is not for the sole use of disabled people.
  • There is pictorial signage on or near the toilet door.
  • The accessible toilet is 22m (24yd 2in) from the lift.
  • The accessible toilet is located in the Rooms 4-6 corridor, off reception.
  • There is level access to the accessible toilet.
  • This is by lift.
• Features and Dimensions View
  • This is a unisex toilet.
  • A key is not required for the accessible toilet.
  • The door opens by sliding.
  • The door is locked by a twist lock.
  • The width of the accessible toilet door is 77cm (2ft 6in).
  • The door weight is heavy.
  • The dimensions of the accessible toilet are 166cm x 210cm (5ft 5in x 6ft 11in).
  • There is sufficient turning space in the cubicle for a wheelchair user.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 100cm (3ft 3in).
  • There is a dropdown rail on the transfer side.
  • There is a flush on the transfer side.
  • The tap type is lever.
  • There is a mixer tap.
  • The emergency alarm is not fully functional.
  • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • Disposal facilities are available in the cubicle.
  • There is not a coat hook.
• Position of Fixtures View
  • Wall mounted rails are available.
  • As you face the toilet the wall mounted grab rails are on both sides.
  • There is not a shelf within the accessible toilet.
  • There are mirrors.
  • Mirrors are placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • There is not a hand dryer.
  • There is a towel dispenser.
  • The towel dispenser cannot be reached from seated on the toilet.
  • The towel dispenser is not placed higher than 100cm (3ft 3in).
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a sink.
  • The sink can be reached from seated on the toilet.
  • The sink is placed higher than 74cm (2ft 5in).
  • The height of the sink is 77cm (2ft 6in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is good.
  • There is a high colour contrast between the internal door and wall.
  • The contrast between the grab rails and wall is poor.
  • There is a good colour contrast between the dropdown rail(s) and wall.
  • The contrast between the walls and floor is good.
  • The lighting levels are bright.
• Baby Change Facilities View
  • Baby change facilities are located within the venue.
  • Baby change facilities are located off the waiting area.
  • The height of the baby change table once extended is 90cm (2ft 11in).
• Comments View
  • There is another accessible toilet cubible next to this one.
  • The second cubicle has similar specifications but is smaller (130cm x 190cm) and the transfer space is to the left of the seat.
  • Photograph 2 shows the additional accessible toilet cubicle.
  • Photograph 3 shows the baby changing facility.

You are on Accessible Toilet (2). Skip to the next section.

Accessible Toilet (2)

• There are accessible toilets within this venue designated for public use.

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• Location and Access View
  • The toilet is not for the sole use of disabled people.
  • There is no signage on or near the toilet door.
  • The accessible toilet is 8m (8yd 2ft) from the lift.
  • The accessible toilet is located in a cubicle in the standard toilet.
  • There is level access to the accessible toilet.
  • This is by lift.
• Features and Dimensions View
  • A key is not required for the accessible toilet.
  • The door opens outwards.
  • The door is locked by a sliding bolt.
  • The width of the accessible toilet door is 65cm (2ft 2in).
  • The door weight is light.
  • The dimensions of the accessible toilet are 195cm x 215cm (6ft 5in x 7ft 1in).
  • There is sufficient turning space in the cubicle for a wheelchair user.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 130cm (4ft 3in).
  • There is a dropdown rail on the transfer side.
  • There is not a flush on the transfer side.
  • The tap type is lever.
  • There is a mixer tap.
  • The emergency alarm is not fully functional.
  • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • Disposal facilities are not available in the cubicle.
  • There is a coat hook.
• Position of Fixtures View
  • Wall mounted rails are available.
  • As you face the toilet the wall mounted grab rails are on both sides.
  • There is not a shelf within the accessible toilet.
  • There are mirrors.
  • Mirrors are placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • There is not a hand dryer.
  • There is not a towel dispenser.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a sink.
  • The sink cannot be reached from seated on the toilet.
  • The sink is not placed higher than 74cm (2ft 5in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is poor.
  • There is a low colour contrast between the internal door and wall.
  • The contrast between the grab rails and wall is poor.
  • There is a good colour contrast between the dropdown rail(s) and wall.
  • The contrast between the walls and floor is good.
  • The lighting levels are bright.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

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• Availability and Location of Standard Toilets View
  • Standard toilets are available.
• Access to Standard Female and Male Toilet(s) View
  • The female and male toilets are located to the right as you exit the lift on the first floor.
  • The female and male toilets are 6m (6yd 1ft) from the lift.
  • Inside the venue, there is level access to the female and male toilet.
  • This is by lift.

You are on Additional Info. Skip to the next section.

Additional Info

• Staff do not receive disability awareness / equality training.
• Documents can be requested in Braille.
• Documents can be requested in large print.
• A bowl of water can be provided for an assistance dog.
• An assistance dog toilet area can be provided onsite.
• The assistance dog toilet area is located on Church Road.
• A member of staff trained in BSL skills is not normally on duty.
• Home visits / services are not available.