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Golden Hillock Children's Centre

103-105 Golden Hillock Road, Small Heath, Birmingham, B10 0DP

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Access Guide

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Introduction

  • Services / facilities within the building include children's services, safeguarding team, nursery, and parenting classes.

Opening Times

  • Monday 08:00 - 18:00.
  • Tuesday 08:00 - 18:00.
  • Wednesday 08:00 - 18:00.
  • Thursday 08:00 - 18:00.
  • Friday 08:00 - 18:00.
  • Saturday Closed.
  • Sunday Closed.

Location

  • The venue is situated outside the centre of the city.
  • This venue is situated in Birmingham.
  • There is a bus stop within 150m (164yds) of the venue.
  • The nearest mainline station is Small Heath.

Parking

  • The venue does not have its own car park.
  • Public Car Parks. View
    • There is not a car park for public use within 200m (approx).
  • On Street Parking and Drop-off Details. View
    • On street marked Blue Badge bays are not available.
    • Clearly signed and / or standard marked parking bays are not available.
    • There is not a designated drop off point.
  • Comments View
    • Visitors may use the mosque car park opposite the venue.
    • There is a controlled crossing with tactiles to access the centre.

Outside Access (Main Entrance)

  • This information is for the entrance located at the front of the building.
  • There is level access into the venue.
  • The bell is not in a suitable position to allow wheelchair users to gain access.
  • The intercom is not in a suitable position to allow wheelchair users to gain access.
  • The main doors open towards you (pull).
  • The doors are single width.
  • The doors are heavy.
  • The door opening is 90cm (2ft 11in) wide.
  • Second set of doors View
    • There is a small raised threshold in the doorway.
    • There is a second set of doors.
    • The doors open towards you (pull).
    • The doors are single width.
    • The doors are heavy.
    • The door opening is 90cm (2ft 11in) wide.

Reception

  • The desk is 3m (3yd 10in) from the main entrance.
  • There is level access to reception from the entrance.
  • The reception desk is low.
  • The lighting levels are bright.

Inside Access

  • There is level access to the service.
  • There is not a hearing assistance system.
  • This venue does play background music.
  • Music is played in the waiting area.
  • Motorised scooters are allowed in public parts of the venue.
  • The lighting levels are bright.

Eating and Drinking

  • The following information is for the cafe.
  • Food or drinks are ordered from the service counter.
  • Food or drinks can be brought to the table.
  • There is not a lowered section at the counter.
  • No tables are permanently fixed.
  • No chairs are permanently fixed.
  • No chairs have armrests.
  • The nearest table is 15m (16yd 1ft) from the main entrance.
  • The distance between the floor and the lowest table is 72cm (2ft 4in).
  • The distance between the floor and the highest table is 72cm (2ft 4in).
  • There is ample room for a wheelchair user to manoeuvre.
  • The type of food served here is snacks and light meals.

Accessible Toilet

  • There are accessible toilets within this venue designated for public use.
  • Location and Access View
    • The toilet is not for the sole use of disabled people.
    • There is pictorial signage on or near the toilet door.
    • The accessible toilet is 4m (4yd 1ft) from the main entrance.
    • The accessible toilet is located to the left of the reception desk.
    • There is level access to the accessible toilet.
  • Features and Dimensions View
    • This is a unisex toilet.
    • A key is not required for the accessible toilet.
    • The door opens outwards.
    • The door is locked by a twist lock.
    • The width of the accessible toilet door is 100cm (3ft 3in).
    • The door weight is heavy.
    • The dimensions of the accessible toilet are 140cm x 215cm (4ft 7in x 7ft 1in).
    • There is sufficient turning space in the cubicle for a wheelchair user.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 75cm (2ft 6in).
    • There is a dropdown rail on the transfer side.
    • There is a flush on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • There is not a functional emergency alarm available.
    • No emergency alarm fitted in the cubicle.
    • Disposal facilities are available in the cubicle.
    • There is not a coat hook.
  • Position of Fixtures View
    • Wall mounted rails are available.
    • As you face the toilet the wall mounted grab rails are on both sides.
    • There is not a shelf within the accessible toilet.
    • There are mirrors.
    • Mirrors are not placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 49cm (1ft 7in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a sink.
    • The sink can be reached from seated on the toilet.
    • The sink is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • The contrast between the internal door and wall is good.
    • The contrast between the grab rails and wall is poor.
    • The contrast between the drop down rails and wall is poor.
    • The contrast between the walls and floor is good.
    • The lighting levels are bright.
  • Baby Change Facilities View
    • Baby change facilities are located within the venue.
    • Inside the venue, there is level access to the baby change facility.
    • Baby change facilities are located in the accessible toilet.
    • The height of the baby change table once extended is 90cm (2ft 11in).

Standard Toilet(s)

Additional Info

  • Staff do receive disability awareness / equality training.
  • Documents are not available in Braille.
  • Documents can be requested in large print.
  • A member of staff trained in BSL skills is not generally on duty.
  • Home visits / services are available.