Skip to main content

Sutton Coldfield Station

Railway Road, Sutton Coldfield, Birmingham, B73 6AY

View Accessibility Symbols

Accessibility Symbols

For more information about what these symbols mean, view our Accessibility Symbols Guide.

Close this popup window.

Access Guide

Show Easy Read

Location

  • The venue is situated within the centre of the town.
  • This venue is situated in Sutton Coldfield.
  • The venue is situated on a road which has a steep gradient.
  • There is a bus stop within 150m (164yds) of the venue.
  • The nearest mainline station is Erdington.

Parking

  • The venue does have its own car park.
  • Parking is not free for all users.
  • Parking is free for Blue Badge holders.
  • The car park is at the side of the venue.
  • The car park type is open air/surface.
  • Parking spaces for Blue Badge holders do not need to be booked in advance.
  • There are 10+ designated parking bay(s) within the car park.
  • The dimensions of the designated parking bay(s) are 350cm x 590cm (11ft 6in x 19ft 4in).
  • The nearest designated bay is 5m (16ft 5in) from the platform 1.
  • The furthest designated bay is 25m (27yd) from the platform 1.
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is / are slopes/ramps.
  • The car park surface is tarmac.
  • The patron does not have to cross a road.
  • The car park does not have a height restriction barrier.
  • On Street Parking and Drop-off Details. View
    • There is a designated drop off point.
    • The drop off point is located in front of the main entrance.
    • There is a dropped kerb from the drop off point.
    • There is not tactile paving on the dropped kerb.

Outside Access (Main Entrance)

  • This information is for the entrance located at the front of the venue.
  • There is not level access into the venue.
  • The main doors open away from you (push).
  • The doors are double width.
  • The doors are permanently held open.
  • The door opening is 200cm (6ft 7in) wide.

Level Change (Main Entrance)

  • There is a ramp or slope to access this service.
  • The ramp or slope is located in front of the main entrance.
  • The ramp or slope is easy.
  • The ramp or slope is permanent.

Outside Access (Car Park Entrance)

  • This entrance gives access to platforms platform 1.
  • This information is for the entrance located at the side of the venue.
  • There is not level access into the venue.
  • The main doors open (no doors).
  • The door opening is 300cm (9ft 10in) wide.

Level Change (Car Park Entrance)

  • There is a ramp or slope to access this service.
  • The ramp or slope is located beside platform 1.
  • The ramp or slope is moderate.
  • The ramp or slope is permanent.
  • There is a level landing at the top of the ramp.
  • There are steps to access this area / service.
  • The steps are located beside platform 1.
  • There is / are 5 step(s) to the area / service.
  • The steps are not clearly marked.
  • The steps are medium.
  • The steps do not have handrails.

Outside Access (Lichfield Road Entrance)

  • This entrance gives access to platforms 2.
  • This information is for the entrance located beside platform 2.
  • There is level access into the venue.
  • The main doors open (no doors).
  • The door opening is 120cm (3ft 11in) wide.

Reception

  • The reception desk is 11m (12yd) from the main entrance.
  • There is level access to reception from the entrance.
  • The reception desk is medium height.
  • The desk has a lowered section.
  • Lighting levels are medium.
  • There is a hearing assistance system.
  • The type of system is a fixed loop.
  • Staff are trained to use system.
  • Opening Times View
    • Monday 06:00 - 19:00.
    • Tuesday 06:00 - 19:00.
    • Wednesday 06:00 - 19:00.
    • Thursday 06:00 - 19:00.
    • Friday 06:00 - 20:00.
    • Saturday 08:00 - 20:00.
    • Sunday 09:00 - 17:00.

Inside Access

  • There is level access to the service.
  • Motorised scooters are allowed in public parts of the venue.
  • Lighting levels are low.

Lift

  • There is a lift for public use.
  • The lift is located at the front of the venue.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are G-1.
  • The lift is 9m (29ft 6in) from main entrance.
  • Staff do not need to be notified for use of the lift.
  • The clear door width is 120cm (3ft 11in).
  • The dimensions of the lift are 150cm x 170cm (4ft 11in x 5ft 7in).
  • There are separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within reach for a wheelchair user.
  • The lift controls do have Braille markings.
  • The lift controls do have tactile markings.
  • The lighting level in the lift is medium.

Train Station

  • There are generally 2 member(s) of staff on duty.
  • The station is staffed.
  • There is not an office to obtain help.
  • The station is not staffed between 23:50-6:00.
  • There is a ticket office.
  • The ticket office is located at the reception desk as you come in from the main entrance.
  • The ticket office is 9m (29ft 6in) from the main entrance.
  • The train companies operating from within this station are Cross-City Line.
  • There is a taxi rank at the station.
  • The taxi rank is located in front of the venue.
  • The taxi rank is 5m (16ft 5in) from the main entrance.
  • There are 2 platform(s) in the station.
  • Additional Station Information View
    • Announcements on platforms are audio and visual.
    • Platforms which have tactile markings at the platform edge are 1 & 2.
    • There is not a wheelchair available to borrow.

Train Station Platform

  • This information is for platform(s) 1-2.
  • The platform(s) accessed by lift is / are 1-2.
  • The platform(s) accessed by ramp / slope is / are 1.
  • The platform(s) which can be accessed by either level access / ramps / lifts / stairclimber from inside the station is / are 1-2.

Accessible Toilet

  • There are not accessible toilets within this venue designated for public use.

Standard Toilet(s)

Additional Info

  • Staff do not receive disability awareness / equality training.
  • Documents can be requested in Braille.
  • Documents can be requested in large print.
  • A member of staff trained in BSL skills is not generally on duty.
  • Staff are Text Relay aware.