You are on Location. Skip to the next section.

Location

• The venue is situated within the centre of the town.
• This venue is situated in Sutton Coldfield.
• The venue is situated on a road which has a steep gradient.
• There is a bus stop within 150m (164yds) of the venue.
• The nearest mainline station is Erdington.

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Opening Hours

• For information about the opening hours please click here.

You are on Parking. Skip to the next section.

Parking

• The venue does have its own car park.

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• Venue Car Park View
  • Parking is not free for all users.
  • Parking is free for Blue Badge holders.
  • The car park type is open air/surface.
  • Parking spaces for Blue Badge holders cannot booked in advance.
  • There are 10+ designated parking bay(s) within the car park.
  • The dimensions of the designated parking bay(s) are 350cm x 590cm (11ft 6in x 19ft 4in).
  • The nearest designated bay is 5m (16ft 5in) from the platform 1.
  • The furthest designated bay is 25m (27yd) from the platform 1.
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is / are slopes/ramps.
  • The car park surface is tarmac.
  • The patron does not have to cross a road.
  • The car park does not have a height restriction barrier.
• Drop-off Point View
  • There is a designated drop off point.
  • The drop off point is located in front of the main entrance.
  • There is a dropped kerb from the drop off point.
  • There is not tactile paving on the dropped kerb.

You are on Outside Access (Main Entrance). Skip to the next section.

Outside Access (Main Entrance)

• This information is for the entrance located at the front of the venue.
• There is not level access into the venue.
• The main doors open away from you (push).
• The doors are double width.
• The doors are permanently held open.
• The door opening is 200cm (6ft 7in) wide.

You are on Level Change (Main Entrance). Skip to the next section.

Level Change (Main Entrance)

• There is a ramp or slope to access this service.
• The ramp or slope is located in front of the main entrance.
• The ramp or slope is permanent.

You are on Outside Access (Car Park Entrance). Skip to the next section.

Outside Access (Car Park Entrance)

• This entrance gives access to platforms platform 1.
• This information is for the entrance located at the side of the venue.
• There is not level access into the venue.
• The main doors open (no doors).
• The door opening is 300cm (9ft 10in) wide.

You are on Level Change (Car Park Entrance). Skip to the next section.

Level Change (Car Park Entrance)

• There is a ramp or slope to access this service.
• The ramp or slope is located beside platform 1.
• The ramp or slope is permanent.
• There is a level landing at the top of the ramp.
• There are steps to access this area / service.
• The steps are located beside platform 1.
• There is / are 5 step(s) to the area / service.
• The step(s) is/are not clearly marked.
• The steps are medium.
• The steps do not have handrails.

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• Comments View
  • The ramp overcomes the steps.

You are on Outside Access (Lichfield Road Entrance). Skip to the next section.

Outside Access (Lichfield Road Entrance)

• This entrance gives access to platforms 2.
• This information is for the entrance located beside platform 2.
• There is level access into the venue.
• The main doors open (no doors).
• The door opening is 120cm (3ft 11in) wide.

You are on Reception. Skip to the next section.

Reception

• The reception desk is 11m (12yd) from the main entrance.
• There is level access to reception from the entrance.
• The reception desk is medium height.
• The desk has a lowered section.
• Lighting levels are medium.
• There is a hearing assistance system.
• The type of system is a fixed loop.
• Staff are trained to use system.

You are on Inside Access. Skip to the next section.

Inside Access

• There is level access to the service.
• Motorised scooters are welcomed in public parts of the venue.
• Lighting levels are low.

You are on Lift. Skip to the next section.

Lift

• There is a lift for public use.
• The lift is located at the front of the venue.
• The lift is a standard lift.
• The floors which are accessible by this lift are G-1.
• The lift is 9m (29ft 6in) from main entrance.
• Staff do not need to be notified for use of the lift.
• The clear door width is 120cm (3ft 11in).
• The dimensions of the lift are 150cm x 170cm (4ft 11in x 5ft 7in).
• There are separate entry and exit doors in the lift.
• There is not a mirror to aid reversing out of the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within reach for a wheelchair user.
• The lift controls do have Braille markings.
• The lift controls do have tactile markings.
• The lighting level in the lift is medium.

You are on Train Station. Skip to the next section.

Train Station

• There are generally 2 member(s) of staff on duty.
• The station is staffed.
• There is not an office to obtain help.
• The station is not staffed between 23:50-6:00.
• There is a ticket office.
• The ticket office is located at the reception desk as you come in from the main entrance.
• The ticket office is 9m (29ft 6in) from the main entrance.
• The train companies operating from within this station are Cross-City Line.
• There is a taxi rank at the station.
• The taxi rank is located in front of the venue.
• The taxi rank is 5m (16ft 5in) from the main entrance.
• There are 2 platform(s) in the station.

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• Additional Station Information View
  • Announcements on platforms are audio and visual.
  • Platforms which have tactile markings at the platform edge are 1 & 2.
  • There is not a wheelchair available to borrow.

You are on Train Station Platform. Skip to the next section.

Train Station Platform

• This information is for platform(s) 1-2.
• The platform(s) accessed by lift is / are 1-2.
• The platform(s) accessed by ramp / slope is / are 1.
• The platform(s) which can be accessed by either level access / ramps / lifts / stairclimber from inside the station is / are 1-2.

You are on Accessible Toilet. Skip to the next section.

Accessible Toilet

• There are not accessible toilets within this venue designated for public use.

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Standard Toilet(s)

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• Availability and Location of Standard Toilets View
  • Standard toilets are not available.
• Baby Change Facilities View
  • Baby change facilities are not located within the venue.

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Additional Info

• Staff do not receive disability awareness / equality training.
• Documents can be requested in Braille.
• Documents can be requested in large print.
• A member of staff trained in BSL skills is not generally on duty.
• Staff are Text Relay aware.