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Cashiers Office

Birmingham Children's Hospital, Steelhouse Lane, Birmingham, B4 6NH

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Access Guide

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COVID-19 Information (Birmingham Women’s and Children’s NHS Foundation Trust)

Getting To The Hospital

  • By Road View
    • The Birmingham Women's and Children's Hospital is located on Steelhouse Lane.
    • Parking is available at the NCP Royal Angus Car Park located on Whittall Street, B4 6HD opposite the hospital or Printing House Car Park located on Printing House Street B4 6DE.
  • By Bus View
    • Getting to Birmingham Children's Hospital by bus. Services 33, 51, 52, 65, 67, X3, X4, X5, 907, X14, 934, 935, 935A, 936, 997, X51 – stop on James Watt Queensway or on Corporation Street. Services 16, 74 - to the bus stop at Old Square.
  • Useful Links View

Getting Help and Assistance

  • There is a Patient Advice and Liaison Service (PALS) at the hospital.
  • The Patient Advice and Liaison Service (PALS) is located on the main corridor just past the reception.
  • The telephone number for the Patient Advice and Liaison Service (PALS) is 01213 338 403.
  • The email address for the Patient Advice and Liaison Service (PALS) is [email protected]
  • There are volunteers available for help and assistance at the hospital.
  • Volunteers do not receive disability awareness / equality training.
  • Hospital staff do receive disability awareness / equality training.
  • Volunteers can be found in the main foyer.
  • Hospital staff receive deaf awareness training.
  • Documents are available in an alternative format and can be provided to include: Braille on request, large print on request and Makaton on request.
  • There is not an assistance dog toilet or toileting area on the hospital site.
  • Water bowls for assistance dogs are available.
  • BSL interpreters can be provided on request.
  • Language interpreters can be provided on request.
  • A mobility scooter charging point is not available at the hospital.
  • Mobility aids are available to help patients move around and include; wheelchairs.
  • To obtain mobility aids please contact main reception.

Hospital Parking

  • Parking View
    • The hospital does not have a dedicated car park.
  • Drop-off Point View
    • There is a designated drop-off point.
    • The drop-off point is located outside the main entrance.
    • There is a dropped kerb from the drop-off point.
    • The dropped kerb does not have tactile paving.
  • Access to the Hospital View
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is/are dropped kerbs.
    • The hospital entrance is clearly visible from the car park.
    • The nearest designated Blue Badge parking bay is approximately 14m (15yd 11in) from the Main entrance.
  • Comments View
    • This distance is from the drop off bay.

Public Parking

Getting To (Cashiers Office)

  • The Cashiers Office is/are located on the ground floor of the Hospital.
  • Access to the Cashiers Office is via the Main Hospital entrance.
  • Enter via the Main Hospital entrance and proceed up the steep slope through the double doors and into the corridor. Upon reaching the end of the corridor the entrance to Cashiers Office is located on the right hand side.
  • There is ramped/sloped access to the Cashiers Office.
  • The Cashiers Office is approximately 34m from the Main Hospital entrance.
  • Wayfinding signage is provided.
  • Dementia friendly signage is not provided.
  • There is flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.

Outside Access (Main Entrance)

  • Entrance Details View
    • This information is for the entrance located at the front of the hospital.
    • The entrance area/door is clearly signed.
    • There is ramped/sloped access at this entrance.
    • There is a canopy or recess which provides weather protection at this entrance.
    • The entrance door(s) does/do contrast visually with its immediate surroundings.
    • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
    • There is not a bell/buzzer.
    • There is an intercom.
    • The height of the intercom is 130cm (4ft 3in).
    • There is a hand sanitiser.
    • The height of the hand sanitiser is 147cm (4ft 10in).
    • There is a door release button when exiting.
    • The height of the door release button is 127cm (4ft 2in).
    • The main door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 171cm.
  • Ramp/Slope Details View
    • The ramp/slope is located to the left and right and beyond the entrance.
    • The ramp/slope gradient is slight.
    • The ramp/slope is permanent.
    • There is a level landing at the top of the ramp/slope.
    • There is a/are handrail(s) at the ramp.
    • The handrail(s) is/are in the centre going up the ramp.
    • The lighting levels at the ramp/slope are medium.
    • The ramp/slope does not bypass the step(s).
  • Comments View
    • The doors are locked at 10.00pm when the intercom is needed and exit button.

Opening Times

  • Monday 09:00 - 13:00.
  • Monday 14:00 - 16:30.
  • Tuesday 09:00 - 13:00.
  • Tuesday 14:00 - 16:30.
  • Wednesday 09:00 - 13:00.
  • Wednesday 14:00 - 16:30.
  • Thursday 09:00 - 13:00.
  • Thursday 14:00 - 16:30.
  • Friday 09:00 - 13:00.
  • Friday 14:00 - 16:30.
  • Saturday Closed.
  • Sunday Closed.

Entrance

  • Entrance Details View
    • This information is for the entrance located on the main entrance corridor.
    • The entrance area/door is clearly signed with the name of the service/department.
    • There is step free access at this entrance.
    • There is a bell but it is not at a convenient height for wheelchair users to gain access.
    • There is no hand sanitiser at this entrance.
    • There is a door release button at a convenient height for wheelchair users to exit.
    • The main door(s) open(s) automatically (away from you).
    • The door(s) is/are single width.
    • The width of the door opening is 74cm.

Counter

  • The counter is located just beyond the entrance.
  • The counter is approximately 1m (3ft 3in) from the entrance.
  • The counter is clearly visible from the entrance.
  • There is step free access to the counter.
  • The lighting levels at the counter are medium.
  • The height of the counter is medium height (77cm - 109cm).
  • There is not a clear knee recess beneath the low section of the counter.
  • There is sufficient space to write or sign documents on the counter.
  • There is a low section of the counter (76cm or below) available.
  • There is sufficient space to write or sign documents on the low section of the counter.
  • The counter is staffed.
  • The type of system is a fixed loop.
  • There is a hearing assistance system.
  • The hearing assistance system is signed.
  • Staff are trained to use the system.

Inside Access

  • There is level access once inside.
  • There is a hearing assistance system.
  • The system is a fixed loop.
  • Staff are trained to use the system.
  • This venue does not play background music.
  • Motorised scooters are allowed in public parts of the venue.
  • Wayfinding signage is not available.
  • Dementia friendly signage is not provided.
  • The type of flooring in walkways and corridors is vinyl/laminate.
  • There is flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.
  • There is flooring in corridors which includes patterns or colours which could be confusing or look like steps or holes to some people.
  • The lighting levels are medium.

Accessible Toilet

  • The nearest accessible toilet is located on the main corridor.

Standard Toilet(s)

  • The nearest standard toilet is located on the main corridor.

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