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Quality and Patient/Parent Experience

Birmingham Women's Hospital, Mindelsohn Way, Edgbaston, Birmingham, B15 2TG

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Access Guide

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Getting To The Hospital

  • By Road View
      • From the South

        From the M6 take the exit towards A38(M) to Birmingham Central, continue for 1.9 miles, then take Wellington Rd and Edgbaston Park Rd to Mindelsohn Way.
        Stay on the Aston Express Way/A38 in the right lanes follow A38 for about 9 miles. Then turn right then left onto Spring Road. Then turn right onto Wellington Road for 0.5 miles then continue straight onto Sir Harrys Road.
        Continue onto Priory Road, then at the roundabout, take the 2nd exit onto Church Rd/B4217.
        After 0.1 miles turn left onto Edgbaston Park Road, turn right onto Somerset Road, then turn left onto Farquhar Road.
        At the next roundabout, continue straight onto Vincent Drive, then turn right onto Mindelsohn Way. The Hospital will be on right.

      • From the North

      • From the M5 leave at Junction 1, continue on A4252 for 19 minutes (5.7 miles).
        At the roundabout, take the 2nd exit onto Kenrick Way/A4252.
        Go straight then at the next roundabout, take the 2nd exit onto Telford Way/A4252.
        Follow the road until the next roundabout, take the 1st exit onto Tollhouse Way/A457.
        Follow road then at the roundabout, take the 2nd exit onto Grove Lane/A457. Then the next roundabout, take the 1st exit onto Dudley Road/A457.
        Then turn right onto Rotton Park Rd/B4129.
        Follow the road then turn right onto City Rd/A4040 and then turn left onto Rotton Park Rd/B4129.
        Turn left onto Portland Rd/B4125 then turn right onto Rotton Park Rd/B4129 Continue until you turn left onto Somerset Rd.
        At the roundabout, then take the 1st exit and stay on Somerset Rd.
        At the roundabout, take the 3rd exit onto Pritchatts Rd then the next roundabout, take the 3rd exit onto Vincent Drive.
        Then turn right onto Mindelsohn Way, the Hospital will be on the left.
        .
    • The car parking is open air, tarmac surface, with no barriers and is located to the front of the building.
      Public could use the nearest multi-storey car parks around the Queen Elizabeth Hospital if this is full, these have charges separate to the Women's Hospital.
  • By Bus View
    • The nearest Bus Stop is and is Metchley Park Road and serve by nxbus.
      Services to this stop are 10H, 10S, 27 and 19. This is off site and approximately 400 metres away on public footpaths.
    • There is not an onsite bus stop.
  • By Train View
    • The nearest Train Station is University, it is served by cross-country trains and London midland.
      The station is a 6 minute walk on public footpaths over 500 meters away or a 5 minute taxi ride.
  • Useful Links View

Getting Help and Assistance

  • There is a Patient Advice and Liaison Service (PALS) at the hospital.
  • The telephone number for the Patient Advice and Liaison Service (PALS) is 0121 335 8226.
  • The email address for the Patient Advice and Liaison Service (PALS) is [email protected].
  • There are volunteers available for help and assistance at the hospital.
  • Volunteers can be found in the main reception area from Monday to Saturday.
  • Documents are available in an alternative format and can be provided to include: Braille on request, large print, Makaton on request, different languages on request, voice recognition CD on request and audio on request.
  • There is not an assistance dog toilet or toileting area on the hospital site.
  • Water bowls for assistance dogs are available on request.
  • BSL interpreters can be provided on request.
  • Language interpreters can be provided on request.
  • A mobility scooter charging point is not available at the hospital.
  • Mobility aids are available to help patients move around and include; wheelchairs, walking frames and crutches.

Hospital Parking

  • Parking View
    • The hospital does have a dedicated car park.
    • The car park is located in front of the main hospital entrance.
    • The car park type is open air/surface.
    • The car park does not have a height restriction barrier.
    • The car park does not have a barrier control system.
    • The car park surface is tarmac.
    • There is a/are Blue Badge parking bay(s) available.
    • The Blue Badge bay(s) is/are clearly marked.
    • There is/are 9 designated Blue Badge parking bay(s) within the hospital car park.
    • The dimensions of the designated Blue Badge parking bay(s) surveyed are 570cm x 590cm (18ft 8in x 19ft 4in).
    • There is a 120cm hatched zone around the Blue Badge parking bay(s).
    • Parking spaces for Blue Badge holders do not need to be booked in advance.
  • Drop-off Point View
    • There is a designated drop-off point.
    • The drop-off point is located to the front left of the main hospital entrance.
    • There is a dropped kerb from the drop-off point.
    • The dropped kerb does not have tactile paving.
  • Paying View
    • There are parking charges for the hospital car park.
    • Payment signs are provided.
    • Payment signs are clearly presented.
    • Payment signs are located at the payment machines in the car park and throughout the car park.
    • Payment signs do make it clear if parking charges apply to Blue Badge holders.
    • Parking is free for Blue Badge holders.
    • Payment machines are located throughout the car park.
    • There is a payment machine at a convenient height for wheelchair users.
    • There is not a level turning space (minimum 185cm x 210cm) in front of the payment machine(s).
    • To see the hospital parking charges please click here (opens new tab).
  • Access to the Hospital View
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is/are slopes/ramps.
    • The hospital entrance is clearly visible from the car park.
    • The nearest designated Blue Badge parking bay is approximately 15m (16yd 1ft) from the main hospital entrance.
  • Comments View
    • Parking is free for Blue Badge holders only if they park in a Blue Badge bay.

Getting To (Quality and Patient/Parent Experience)

  • Quality and Patient/Parent Experience is/are located on the ground floor of the main hospital building.
  • Access to Quality and Patient/Parent Experience is via the main hospital entrance.
  • Enter via the main hospital entrance and proceed past the main hospital reception desk on the left, follow the corridor around the corner and into the main hospital central corridor. The Quality and Patient/Parent Experience Office is located directly ahead to the right of the Information Desk.
  • There is step free access to Quality and Patient/Parent Experience.
  • Quality and Patient/Parent Experience is approximately 30m from the main hospital entrance.
  • There is a/are manual, heavy, double door(s) between the main hospital entrance and the department/service.
  • Wayfinding signage is provided.
  • Dementia friendly signage is not provided.
  • There is some flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.
  • There is some flooring in corridors which includes patterns or colours which could be confusing or look like steps or holes to some people.

Outside Access (Main Hospital Entrance)

  • Entrance Details View
    • This information is for the entrance located to the front left of the main hospital building.
    • The entrance area/door is clearly signed.
    • There is step free access at this entrance.
    • There is not a canopy or recess which provides weather protection at this entrance.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • There is not a bell/buzzer.
    • There is not an intercom.
    • There is not a hand sanitiser.
    • There is not a door release button when exiting.
    • The main door(s) open(s) automatically (towards you).
    • The door(s) is/are double width.
    • The width of the door opening is 158cm.
    • There is a second set of doors.
    • The door(s) open(s) automatically.
    • The door(s) is/are single width.
    • The width of the door opening is 146cm.

Opening Times (Quality and Patient/Parent Experience)

  • Monday 09:00 - 17:00.
  • Tuesday 09:00 - 17:00.
  • Wednesday 09:00 - 17:00.
  • Thursday 09:00 - 17:00.
  • Friday 09:00 - 17:00.
  • Saturday Closed.
  • Sunday Closed.

Entrance (Quality and Patient/Parent Experience)

  • Entrance Details View
    • This information is for the entrance located on the ground floor of the hospital building.
    • The entrance area/door is clearly signed with the name of the service/department.
    • There is step free access at this entrance.
    • There is a bell/buzzer.
    • The height of the bell/buzzer is 148cm .
    • There is not an intercom.
    • There is not a hand sanitiser.
    • There is not a door release button when exiting.
    • The main door(s) open(s) away from you (push).
    • The door(s) is/are single width.
    • The door(s) is/are heavy.
    • The width of the door opening is 88cm.
    • There is a small lip on the threshold of the entrance, with a height of 1.5cm or below.
  • Comments View
    • Meetings take place at the PALS Office located by the main hospital entrance.

Accessible Toilet (Nearest Accessible Toilet Location)

  • Location and Access View
    • Accessible toilet facilities are not available.
  • Comments View
    • The nearest accessible toilet is located on the ground floor of the hospital opposite the Patient Information desk and lifts.

Standard Toilet(s) (Nearest Standard Toilet Location)

  • Standard toilet facilities are not available.
  • Comments View
    • The nearest standard toilet is located on the ground floor of the hospital opposite the Patient Information desk and lifts.

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