Access Guide
COVID-19 Information
Opening Times
- Reception is staffed 24 hours per day.
Location
- The venue is situated within the centre of the town or city.
- This venue is situated in Blackpool.
- The venue is not situated on a road which has a steep gradient.
- The nearest mainline station is Blackpool North.
Parking
- The venue does have its own car park.
- Parking is not free for all users.
- Parking is not free for Blue Badge holders.
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Venue Car Park
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- The car park is located at the side of the building.
- The car park type is open air/surface.
- Parking spaces for Blue Badge holders do not need to be booked in advance.
- There is/are 8 Blue Badge parking bay(s) within the car park.
- The dimensions of the Blue Badge parking bay(s) are 350cm x 500cm (11ft 6in x 16ft 5in).
- The nearest Blue Badge bay is 10m (10yd 2ft) from the Car Park Entrance.
- The furthest Blue Badge bay is 14m (15yd 11in) from the Car Park Entrance.
- The route from the car park to the entrance is accessible to a wheelchair user with assistance.
- Assistance may be required because there is / are slopes/ramps.
- The car park surface is tarmac.
- There is a dropped kerb between the car park and the venue.
- The dropped kerb does have tactile paving.
- There is not a road to cross between the car park and the entrance.
- The car park does not have a height restriction barrier.
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On Street Parking and Drop-off Details.
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- There is a designated drop off point.
- The drop off point is located located at the North Promenade entrance or the car park.
Outside Access (Car Park Entrance)
- This information is for the entrance located at the side of the building.
- The main door(s) open automatically.
- The doors are double width.
- The door opening is 150cm (4ft 11in) wide.
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Second set of doors
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- There is a second set of doors.
- The door(s) open automatically.
- The doors are double width.
- The door opening is 150cm (4ft 11in) wide.
Outside Access (North Promenade Entrance)
- This information is for the entrance located at the front of the building.
- There is not level access into the venue.
- The main door(s) open automatically.
- The doors are single width.
- The door opening is 115cm (3ft 9in) wide.
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Second set of doors
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- There is a second set of doors.
- The door(s) open automatically.
- The doors are double width.
- The door opening is 80cm (2ft 7in) wide.
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Comments
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- The automatic doors are used to overcome the revolving doors at the entrance.
Level Change (North Promenade Entrance)
- There is a ramp or slope to access this service.
- The ramp or slope is located to the right of the entrance.
- The ramp or slope is easy.
- The ramp or slope is permanent.
- The ramp does have handrails.
- The handrails are on the right going up.
- The width of the ramp or slope is 123cm (4ft).
- There is a / are step(s) to access this area / service.
- The step(s) is / are located in front of the revolving doors.
- There is / are 2 step(s) to the area / service.
- The lighting levels at the steps are bright.
- The step(s) is / are not clearly marked.
- The step(s) is / are medium height.
- The steps do have handrails.
- The handrails are in the centre.
- The ramp or slope does bypass the step(s).
Reception
- The desk is 25m (27yd 1ft) from the North Promenade entrance.
- There is level access to reception from the entrance.
- The reception desk is medium height (77cm - 109cm).
- The desk has a low (76cm or lower) section.
- The lighting levels are bright.
- There is a hearing assistance system.
- The type of system is a fixed loop.
- Staff are trained to use the system.
Inside Access
- There is level access to the service.
- This venue does play background music.
- Music is played throughout the venue.
- The lighting levels are bright.
Other Floors
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Steps
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- The floors which are accessible by stairs are LG-G-1-2-3-4-5-6-7.
- There are 15+ steps between floors.
- The steps are clearly marked.
- The steps are medium (11cm - 17cm).
- The steps do have handrails.
- The steps have a handrail on both sides.
- There is a landing.
- The lighting levels are bright.
Lift
- There is a lift for public use.
- The lift is located to the left of the reception area.
- The lift is a standard lift.
- The floors which are accessible by this lift are LG-G-1-2-3-4-5-6-7.
- The lift is 30m (32yd 2ft) from the North Promenade Entrance.
- Staff do not need to be notified for use of the lift.
- The clear door width is 85cm (2ft 9in).
- The dimensions of the lift are 147cm x 136cm (4ft 10in x 4ft 6in).
- There are not separate entry and exit doors in the lift.
- There is a mirror to aid reversing out of the lift.
- The lift does have a visual floor indicator.
- The lift does have an audible announcer.
- The controls for the lift are within 90cm - 120cm from the floor.
- The lift does not have Braille markings.
- The lift does have tactile markings.
- The lighting level in the lift is bright.
Eating and Drinking (Orchard Bar and Lounge - First Floor)
- The following information is for the bar.
- The bar is located to the left after you exit the lift.
- The bar does serve food.
- Full table service is not available.
- Food or drinks are ordered from the service counter.
- Food or drinks can be brought to the table.
- There is not a lowered section at the counter.
- No tables are permanently fixed.
- Some chairs are permanently fixed.
- Some chairs have armrests.
- The nearest table is 15m (16yd 1ft) from the lift.
- The standard height for tables is 45cm.
- There is ample room for a wheelchair user to manoeuvre.
- Plastic / takeaway cups are available.
- Plastic / takeaway cutlery is not available.
- Drinking straws are available.
- Children are welcomed in the bar area.
- Menus are hand held and wall.
- Menus are not available in Braille.
- Menus are not available in large print.
- Menus are clearly written.
- Menus are presented in contrasting colours.
- The type of food served here is hot and cold meals and snacks.
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Comments
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- There is an easy ramp or 1 shallow clearly marked step leading up to the rear bar. The ramp overcomes the step.
Eating and Drinking (Promenade - First Floor)
- The following information is for the restaurant.
- The restaurant is located to the right after exiting the lift.
- Full table service is available.
- No tables are permanently fixed.
- No chairs are permanently fixed.
- No chairs have armrests.
- The nearest table is 7m (7yd 1ft) from the lift.
- The standard height for tables is 69cm.
- There is ample room for a wheelchair user to manoeuvre.
- Plastic / takeaway cups are available.
- Plastic / takeaway cutlery is not available.
- Drinking straws are available.
- Menus are hand held and wall.
- Menus are not available in Braille.
- Menus are not available in large print.
- Picture menus are not available.
- Menus are clearly written.
- Menus are presented in contrasting colours.
- The type of food served here is hot and cold meals and snacks.
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Comments
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- There are 2 medium height clearly marked steps leading up to the additional seating. The step has handrails on both sides.
Room
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General Information
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- The Tourist Board rating is 4.
- There are 278 rooms in total.
- There are 270 standard rooms on other floors.
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Accessible Rooms
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- There are accessible ensuite facilities.
- There is / are 8 room(s) which has / have accessible ensuite facilities.
- There is / are 8 adjoining room(s) available for carers.
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Location and Access
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- The accessible room viewed is 15m (16yd 1ft) from the lift.
- There is level access from an accessible entrance.
- This is by lift.
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Accessible Room
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- The room number or room name viewed was 204.
- The width of the door is 76cm (2ft 6in).
- The height of the bed is 45cm (1ft 6in).
- The measurement between the bed base and floor is 19cm (7in).
- Light switches are within 120cm from floor level.
- There is a functional emergency alarm in the room.
- An adjoining room is available.
- Assistance dogs are welcomed to stay with guests in accessible rooms.
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Accessible Ensuite
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- The width of the door to the ensuite is 80cm (2ft 7in).
- The door opens outwards.
- The door weight is light.
- The door is locked by a lever twist.
- The dimensions of the accessible ensuite are 155cm x 190cm (5ft 1in x 6ft 3in).
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the left.
- The lateral transfer space is 138cm (4ft 6in).
- There is a dropdown rail on the transfer side.
- There is a flush on the transfer side.
- Wall mounted grab rails are available.
- As you face the toilet, the wall mounted grab rails are on both sides.
- The toilet seat is 49cm (1ft 7in) above floor level.
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm in height.
- There is a sink.
- The sink can be reached from seated on the toilet.
- The height of the sink is 76cm (2ft 6in).
- The tap type is lever.
- There is a mixer tap for the sink.
- There is a functional emergency alarm available in the ensuite.
- Disposal facilities are not available.
- There are not mirrors.
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Bath and Shower
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- There is not a bath.
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Wheel In Shower
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- There is a wheel in shower.
- The shower head is adjustable.
- The shower control type is lever.
- The shower seat is flip down.
- The flip down or fixed seat height is 45cm (1ft 6in).
- There are handrails available.
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Signage, colour contrast and lighting in accessible rooms
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- There is no additional signage on or near the hotel door.
- The colour contrast between the external hotel room door and wall is good.
- The colour contrast between the walls and floor is good.
- The colour contrast between the internal hotel room door and wall is good.
- The colour contrast between the external ensuite door and wall is good.
- Lighting levels are bright.
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Colour contrast and lighting in accessible ensuite
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- The colour contrast between the internal ensuite door and wall is good.
- The colour contrast between the walls and floor in the ensuite is good.
- The colour contrast between the drop down rails and wall is poor.
- The colour contrast between the grab rails and wall is poor.
- Lighting levels are bright.
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Auxiliary Aids - General
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- Some hotel rooms have auxiliary aids for people with sensory impairments.
- The available auxiliary aid(s) is(are) flashing alarm(s), vibrating pillow(s) and Teletext/subtitles.
- Flashing fire alarms are available from reception.
- Vibrating fire alarms are available from reception.
- The hotel does not provide other auxiliary aids for people with mobility impairments.
- The number of accessible rooms with wheel in showers is 8.
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Ground Floor Standard Rooms
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- There are not standard rooms on the ground floor.
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Standard Rooms on Other Floors
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- There are standard rooms on other floors.
- The other floors can be accessed by lift.
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Comments
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- The accessible rooms are located on the 2nd and 3rd floors.
Accessible Toilet
- Accessible toilet facilities are available.
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Location and Access
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- The toilet is not for the sole use of disabled people.
- There is pictorial signage on or near the toilet door.
- This accessible toilet is approximately 50m (54yd 2ft) from the North Promenade entrance.
- This accessible toilet is located at the rear of the reception area.
- There is level access to this accessible toilet.
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Features and Dimensions
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- This is a unisex toilet.
- A key is not required for the accessible toilet.
- The door opens outwards.
- The door is locked by a locking handle.
- The width of the accessible toilet door is 90cm (2ft 11in).
- The door is light.
- The dimensions of the accessible toilet are 135cm x 250cm (4ft 5in x 8ft 2in).
- There is not sufficient turning space in the cubicle for a wheelchair user.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the right.
- The lateral transfer space is 140cm (4ft 7in).
- There is a dropdown rail on the transfer side.
- There is a flush on the transfer side.
- The tap type is lever.
- There is a mixer tap.
- There is an emergency alarm.
- The emergency pull cord alarm is not fully functional.
- The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
- Disposal facilities are available in the cubicle.
- There is not a/are not coat hook(s).
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Position of Fixtures
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- Wall mounted grab rails are available for the toilet.
- As you face the toilet the wall-mounted grab rails are on both sides.
- There is a mirror.
- Mirrors are placed at a lower level or at an angle for ease of use.
- The height of the toilet seat above floor level is 45cm (1ft 6in).
- There is not a hand dryer.
- There is a towel dispenser.
- The towel dispenser cannot be reached from seated on the toilet.
- The towel dispenser is placed higher than 100cm (3ft 3in).
- The height of the towel dispenser is 103cm (3ft 5in).
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- There is a wash basin.
- The wash basin cannot be reached from seated on the toilet.
- The wash basin is placed higher than 74cm (2ft 5in).
- The height of the wash basin is 80cm (2ft 7in).
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Colour Contrast and Lighting
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- The contrast between the external door and wall is good.
- The contrast between the internal door and wall is good.
- The contrast between the wall-mounted grab rail(s) and wall is poor.
- The contrast between the dropdown rail(s) and wall is poor.
- The contrast between the walls and floor is good.
- The lighting levels are bright.
Standard Toilet(s)
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Availability and Location of Standard Toilets
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- Standard toilet facilities are available.
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Access to Standard Female Toilet(s)
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- The female toilet facilities that were surveyed are located in the reception area.
- The female toilets are 45m (49yd 8in) from the Promenade Entrance.
- Inside the venue, there is level access to the female toilet.
- Lighting levels are bright.
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Access to Standard Male Toilet(s)
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- The male toilet facilities that were surveyed are located in the reception area.
- The male toilets are 45m (49yd 8in) from the North Promenade Entrance.
- Inside the venue, there is level access to the male toilet.
- Lighting levels are bright.
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Baby Change Facilities
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- Baby change facilities are located within the venue.
- Baby change facilities are located within the ground floor standard toilets.
- The height of the baby change table once extended is 88cm (2ft 11in).
- Inside the venue, there is level access to the baby change facility.
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Comments
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- There are also standard toilets next to the bar on the first floor.
Outside Access (Leisure Entrance)
- This information is for the entrance located to the left after you enter from the car park entrance.
- There is level access into the venue.
- The main door(s) open towards you (pull).
- The doors are double width.
- The door(s) is / are heavy.
- The door opening is 150cm (4ft 11in) wide.
Fitness Suite (Hotel Guests)
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Access to Fitness Suite
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- The fitness suite is located to the right after you enter the leisure facilities.
- The fitness suite is 4m (4yd 1ft) from the leisure entrance.
- There is level access to the fitness suite.
- There are doors into the fitness suite.
- The doors open towards you (pull).
- The doors are single.
- The doors are heavy.
- The opening is 88cm (2ft 11in) wide.
- Equipment suitable for mobility or sensory impaired users includes a Hand Bike and Cable Pulley Machine.
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Fitness Suite (General)
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- A portable hearing loop is not available for induction.
- There is clear manoeuvring space between equipment.
- There is level access to all of the equipment.
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Comments
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- This fitness suite is primarily for hotel guests, but if needed non guests can use the hand bike or cable pulley machine.
Level Change (Leisure)
- There is a ramp or slope to access this service.
- The ramp or slope is located along the corridor leading to the leisure facilities.
- The ramp or slope is easy.
- The ramp or slope is permanent.
- There is a level landing at the top of the ramp.
- The ramp does have handrails.
- The handrails are on the left going up.
Reception (Leisure)
- The desk is 15m (16yd 1ft) from the leisure entrance.
- There is level access to reception from the entrance.
- The reception desk is high (110cm+).
- The desk does not have a low (76cm or lower) section.
- The lighting levels are medium.
- There is a hearing assistance system.
- The type of system is a fixed loop.
Fitness Suite
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Access to Fitness Suite
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- The fitness suite is located to the left of the reception.
- The fitness suite is 25m (27yd 1ft) from the leisure entrance.
- There is level access to the fitness suite.
- There are doors into the fitness suite.
- The doors open towards you (pull).
- The doors are double.
- The doors are heavy.
- The opening is 105cm (3ft 5in) wide.
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Fitness Suite (General)
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- Staff receive some training in assisting disabled people.
- Training provided is SAT Leisure.
- Equipment suitable for mobility or sensory impaired users includes Free Weights.
- A portable hearing loop is not available for induction.
- There is clear manoeuvring space between equipment.
- There is level access to all of the equipment.
Swimming Pool
- There is level access from the changing area to the swimming pool.
- There is a hoist for wheelchair users to access the water.
- The hoist is manual.
- There are not steps into the swimming pool.
- There is a ladder type entrance into the water.
- The ladder does not have handrails.
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Comments
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- There is a platform lift to access the pool from the changing room.
Lift (Swimming Pool)
- There is a lift for public use.
- The lift is located to the left of the reception.
- The lift is a platform lift.
- The platform lift accesses a small level change.
- The lift is 16m (17yd 1ft) from the leisure entrance.
- Staff do not need to be notified for use of the lift.
- The clear door width is 80cm (2ft 7in).
- The dimensions of the lift are 90cm x 130cm (2ft 11in x 4ft 3in).
- There are separate entry and exit doors in the lift.
- There is not a mirror to aid reversing out of the lift.
- The lift does not have a visual floor indicator.
- The lift does not have an audible announcer.
- The controls for the lift are within 90cm - 120cm from the floor.
- The lift does not have Braille markings.
- The lift does have tactile markings.
- The lighting level in the lift is medium.
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Comments
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- This lift can be used to overcome the steps to access the swimming pool from the changing rooms.
Standard Changing Room
- There are standard changing rooms available.
- The standard changing room is 35m (38yd 10in) from the leisure entrance.
- The standard changing room is 20m (21yd 2ft) from the reception desk.
- The standard changing room is 2m (2yd 7in) from the swimming pool.
- The standard changing rooms are located at the rear of the corridor, either side of the pool.
- There is not level access to the standard changing rooms.
- Shower facilities are available within the changing room(s).
- There is not level access to the shower facilities.
- The shower cubicle(s) / area is / are accessed via a medium step.
Level Change (Standard Changing Rooms)
- There is a / are step(s) to access this area / service.
- The step(s) is / are located at the rear of the corridor, leading to the standard changing rooms.
- There is / are 3 step(s) to the area / service.
- The lighting levels at the steps are medium.
- The step(s) is / are clearly marked.
- The step(s) is / are medium height.
- The steps do have handrails.
- The handrails are on both sides.
Accessible Shower (Leisure Facilities)
- Accessible shower facilities are available.
- The showers are located within the accessible toilet.
- The facilities available in the accessible shower are an adjustable shower head and a flip down seat.
- The height of the seat is 50cm (1ft 8in).
- There is level access to the services from the shower facilities.
Accessible Toilet (Leisure Facilities)
- Accessible toilet facilities are available.
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Location and Access
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- The toilet is not for the sole use of disabled people.
- There is pictorial signage on or near the toilet door.
- This accessible toilet is located to the left of the the leisure reception.
- There is level access to this accessible toilet.
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Features and Dimensions
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- This is a unisex toilet.
- A key is not required for the accessible toilet.
- The door opens by sliding.
- The door is locked by a lever twist.
- The width of the accessible toilet door is 75cm (2ft 6in).
- The door is heavy.
- The dimensions of the accessible toilet are 160cm x 160cm (5ft 3in x 5ft 3in).
- There is not sufficient turning space in the cubicle for a wheelchair user.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the left.
- The lateral transfer space is 80cm (2ft 7in).
- There is a dropdown rail on the transfer side.
- There is a flush, however it is not on the transfer side.
- The tap type is lever.
- There is a mixer tap.
- There is an emergency alarm.
- The emergency pull cord alarm is not fully functional.
- The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
- Disposal facilities are not available in the cubicle.
- There is not a/are not coat hook(s).
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Position of Fixtures
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- Wall mounted grab rails are available for the toilet.
- As you face the toilet the wall-mounted grab rails are on both sides.
- There is not a shelf within the accessible toilet.
- There is a mirror.
- Mirrors are placed at a lower level or at an angle for ease of use.
- The height of the toilet seat above floor level is 47cm (1ft 7in).
- There is not a hand dryer.
- There is a towel dispenser.
- The towel dispenser can be reached from seated on the toilet.
- The towel dispenser is placed higher than 100cm (3ft 3in).
- The height of the towel dispenser is 120cm (3ft 11in).
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- There is a wash basin.
- The wash basin can be reached from seated on the toilet.
- The wash basin is not placed higher than 74cm (2ft 5in).
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Colour Contrast and Lighting
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- The contrast between the external door and wall is good.
- The contrast between the internal door and wall is good.
- The contrast between the wall-mounted grab rail(s) and wall is poor.
- The contrast between the dropdown rail(s) and wall is poor.
- The contrast between the walls and floor is good.
- The lighting levels are bright.
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Baby Change Facilities
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- Baby change facilities are located within the venue.
- Baby change facilities are located within the accessible toilet.
- The height of the baby change table once extended is 78cm (2ft 7in).
Additional Info
- Staff do receive disability awareness / equality training.
- Documents are not available in Braille.
- Documents are not available in large print.
- A bowl of water can be provided for an assistance dog.
- A member of staff trained in BSL skills is not normally on duty.