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COVID-19 Information

• For more information about the measures in place for Covid-19 please click here (new tab) .

You are on Opening Times. Skip to the next section.

Opening Times

• Reception is staffed 24 hours per day.

You are on Location. Skip to the next section.

Location

• The venue is situated within the centre of the town or city.
• This venue is situated in Blackpool.
• The venue is not situated on a road which has a steep gradient.
• The nearest mainline station is Blackpool North.

You are on Parking. Skip to the next section.

Parking

• The venue does have its own car park.
• Parking is not free for all users.
• Parking is not free for Blue Badge holders.

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• Venue Car Park View
  • The car park is located at the side of the building.
  • The car park type is open air/surface.
  • Parking spaces for Blue Badge holders do not need to be booked in advance.
  • There is/are 8 Blue Badge parking bay(s) within the car park.
  • The dimensions of the Blue Badge parking bay(s) are 350cm x 500cm (11ft 6in x 16ft 5in).
  • The nearest Blue Badge bay is 10m (10yd 2ft) from the Car Park Entrance.
  • The furthest Blue Badge bay is 14m (15yd 11in) from the Car Park Entrance.
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is / are slopes/ramps.
  • The car park surface is tarmac.
  • There is a dropped kerb between the car park and the venue.
  • The dropped kerb does have tactile paving.
  • There is not a road to cross between the car park and the entrance.
  • The car park does not have a height restriction barrier.
• On Street Parking and Drop-off Details. View
  • There is a designated drop off point.
  • The drop off point is located located at the North Promenade entrance or the car park.

You are on Outside Access (Car Park Entrance). Skip to the next section.

Outside Access (Car Park Entrance)

• This information is for the entrance located at the side of the building.
• The main door(s) open automatically.
• The doors are double width.
• The door opening is 150cm (4ft 11in) wide.

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• Second set of doors View
  • There is a second set of doors.
  • The door(s) open automatically.
  • The doors are double width.
  • The door opening is 150cm (4ft 11in) wide.

You are on Outside Access (North Promenade Entrance). Skip to the next section.

Outside Access (North Promenade Entrance)

• This information is for the entrance located at the front of the building.
• There is not level access into the venue.
• The main door(s) open automatically.
• The doors are single width.
• The door opening is 115cm (3ft 9in) wide.

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• Second set of doors View
  • There is a second set of doors.
  • The door(s) open automatically.
  • The doors are double width.
  • The door opening is 80cm (2ft 7in) wide.
• Comments View
  • The automatic doors are used to overcome the revolving doors at the entrance.

You are on Level Change (North Promenade Entrance). Skip to the next section.

Level Change (North Promenade Entrance)

• There is a ramp or slope to access this service.
• The ramp or slope is located to the right of the entrance.
• The ramp or slope is easy.
• The ramp or slope is permanent.
• The ramp does have handrails.
• The handrails are on the right going up.
• The width of the ramp or slope is 123cm (4ft).
• There is a / are step(s) to access this area / service.
• The step(s) is / are located in front of the revolving doors.
• There is / are 2 step(s) to the area / service.
• The lighting levels at the steps are bright.
• The step(s) is / are not clearly marked.
• The step(s) is / are medium height.
• The steps do have handrails.
• The handrails are in the centre.
• The ramp or slope does bypass the step(s).

You are on Reception. Skip to the next section.

Reception

• The desk is 25m (27yd 1ft) from the North Promenade entrance.
• There is level access to reception from the entrance.
• The reception desk is medium height (77cm - 109cm).
• The desk has a low (76cm or lower) section.
• The lighting levels are bright.
• There is a hearing assistance system.
• The type of system is a fixed loop.
• Staff are trained to use the system.

You are on Inside Access. Skip to the next section.

Inside Access

• There is level access to the service.
• This venue does play background music.
• Music is played throughout the venue.
• The lighting levels are bright.

You are on Other Floors. Skip to the next section.

Other Floors

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• Steps View
  • The floors which are accessible by stairs are LG-G-1-2-3-4-5-6-7.
  • There are 15+ steps between floors.
  • The steps are clearly marked.
  • The steps are medium (11cm - 17cm).
  • The steps do have handrails.
  • The steps have a handrail on both sides.
  • There is a landing.
  • The lighting levels are bright.

You are on Lift. Skip to the next section.

Lift

• There is a lift for public use.
• The lift is located to the left of the reception area.
• The lift is a standard lift.
• The floors which are accessible by this lift are LG-G-1-2-3-4-5-6-7.
• The lift is 30m (32yd 2ft) from the North Promenade Entrance.
• Staff do not need to be notified for use of the lift.
• The clear door width is 85cm (2ft 9in).
• The dimensions of the lift are 147cm x 136cm (4ft 10in x 4ft 6in).
• There are not separate entry and exit doors in the lift.
• There is a mirror to aid reversing out of the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• The lift does not have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is bright.

You are on Eating and Drinking (Orchard Bar and Lounge - First Floor). Skip to the next section.

Eating and Drinking (Orchard Bar and Lounge - First Floor)

• The following information is for the bar.
• The bar is located to the left after you exit the lift.
• The bar does serve food.
• Full table service is not available.
• Food or drinks are ordered from the service counter.
• Food or drinks can be brought to the table.
• There is not a lowered section at the counter.
• No tables are permanently fixed.
• Some chairs are permanently fixed.
• Some chairs have armrests.
• The nearest table is 15m (16yd 1ft) from the lift.
• The standard height for tables is 45cm.
• There is ample room for a wheelchair user to manoeuvre.
• Plastic / takeaway cups are available.
• Plastic / takeaway cutlery is not available.
• Drinking straws are available.
• Children are welcomed in the bar area.
• Menus are hand held and wall.
• Menus are not available in Braille.
• Menus are not available in large print.
• Menus are clearly written.
• Menus are presented in contrasting colours.
• The type of food served here is hot and cold meals and snacks.

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• Comments View
  • There is an easy ramp or 1 shallow clearly marked step leading up to the rear bar. The ramp overcomes the step.

You are on Eating and Drinking (Promenade - First Floor). Skip to the next section.

Eating and Drinking (Promenade - First Floor)

• The following information is for the restaurant.
• The restaurant is located to the right after exiting the lift.
• Full table service is available.
• No tables are permanently fixed.
• No chairs are permanently fixed.
• No chairs have armrests.
• The nearest table is 7m (7yd 1ft) from the lift.
• The standard height for tables is 69cm.
• There is ample room for a wheelchair user to manoeuvre.
• Plastic / takeaway cups are available.
• Plastic / takeaway cutlery is not available.
• Drinking straws are available.
• Menus are hand held and wall.
• Menus are not available in Braille.
• Menus are not available in large print.
• Picture menus are not available.
• Menus are clearly written.
• Menus are presented in contrasting colours.
• The type of food served here is hot and cold meals and snacks.

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• Comments View
  • There are 2 medium height clearly marked steps leading up to the additional seating. The step has handrails on both sides.

You are on Room. Skip to the next section.

Room

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• General Information View
  • The Tourist Board rating is 4.
  • There are 278 rooms in total.
  • There are 270 standard rooms on other floors.
• Accessible Rooms View
  • There are accessible ensuite facilities.
  • There is / are 8 room(s) which has / have accessible ensuite facilities.
  • There is / are 8 adjoining room(s) available for carers.
• Location and Access View
  • The accessible room viewed is 15m (16yd 1ft) from the lift.
  • There is level access from an accessible entrance.
  • This is by lift.
• Accessible Room View
  • The room number or room name viewed was 204.
  • The width of the door is 76cm (2ft 6in).
  • The height of the bed is 45cm (1ft 6in).
  • The measurement between the bed base and floor is 19cm (7in).
  • Light switches are within 120cm from floor level.
  • There is a functional emergency alarm in the room.
  • An adjoining room is available.
  • Assistance dogs are welcomed to stay with guests in accessible rooms.
• Accessible Ensuite View
  • The width of the door to the ensuite is 80cm (2ft 7in).
  • The door opens outwards.
  • The door weight is light.
  • The door is locked by a lever twist.
  • The dimensions of the accessible ensuite are 155cm x 190cm (5ft 1in x 6ft 3in).
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 138cm (4ft 6in).
  • There is a dropdown rail on the transfer side.
  • There is a flush on the transfer side.
  • Wall mounted grab rails are available.
  • As you face the toilet, the wall mounted grab rails are on both sides.
  • The toilet seat is 49cm (1ft 7in) above floor level.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm in height.
  • There is a sink.
  • The sink can be reached from seated on the toilet.
  • The height of the sink is 76cm (2ft 6in).
  • The tap type is lever.
  • There is a mixer tap for the sink.
  • There is a functional emergency alarm available in the ensuite.
  • Disposal facilities are not available.
  • There are not mirrors.
• Bath and Shower View
  • There is not a bath.
• Wheel In Shower View
  • There is a wheel in shower.
  • The shower head is adjustable.
  • The shower control type is lever.
  • The shower seat is flip down.
  • The flip down or fixed seat height is 45cm (1ft 6in).
  • There are handrails available.
• Signage, colour contrast and lighting in accessible rooms View
  • There is no additional signage on or near the hotel door.
  • The colour contrast between the external hotel room door and wall is good.
  • The colour contrast between the walls and floor is good.
  • The colour contrast between the internal hotel room door and wall is good.
  • The colour contrast between the external ensuite door and wall is good.
  • Lighting levels are bright.
• Colour contrast and lighting in accessible ensuite View
  • The colour contrast between the internal ensuite door and wall is good.
  • The colour contrast between the walls and floor in the ensuite is good.
  • The colour contrast between the drop down rails and wall is poor.
  • The colour contrast between the grab rails and wall is poor.
  • Lighting levels are bright.
• Auxiliary Aids - General View
  • Some hotel rooms have auxiliary aids for people with sensory impairments.
  • The available auxiliary aid(s) is(are) flashing alarm(s), vibrating pillow(s) and Teletext/subtitles.
  • Flashing fire alarms are available from reception.
  • Vibrating fire alarms are available from reception.
  • The hotel does not provide other auxiliary aids for people with mobility impairments.
  • The number of accessible rooms with wheel in showers is 8.
• Ground Floor Standard Rooms View
  • There are not standard rooms on the ground floor.
• Standard Rooms on Other Floors View
  • There are standard rooms on other floors.
  • The other floors can be accessed by lift.
• Comments View
  • The accessible rooms are located on the 2nd and 3rd floors.

You are on Accessible Toilet. Skip to the next section.

Accessible Toilet

• Accessible toilet facilities are available.

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• Location and Access View
  • The toilet is not for the sole use of disabled people.
  • There is pictorial signage on or near the toilet door.
  • This accessible toilet is approximately 50m (54yd 2ft) from the North Promenade entrance.
  • This accessible toilet is located at the rear of the reception area.
  • There is level access to this accessible toilet.
• Features and Dimensions View
  • This is a unisex toilet.
  • A key is not required for the accessible toilet.
  • The door opens outwards.
  • The door is locked by a locking handle.
  • The width of the accessible toilet door is 90cm (2ft 11in).
  • The door is light.
  • The dimensions of the accessible toilet are 135cm x 250cm (4ft 5in x 8ft 2in).
  • There is not sufficient turning space in the cubicle for a wheelchair user.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 140cm (4ft 7in).
  • There is a dropdown rail on the transfer side.
  • There is a flush on the transfer side.
  • The tap type is lever.
  • There is a mixer tap.
  • There is an emergency alarm.
  • The emergency pull cord alarm is not fully functional.
  • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • Disposal facilities are available in the cubicle.
  • There is not a/are not coat hook(s).
• Position of Fixtures View
  • Wall mounted grab rails are available for the toilet.
  • As you face the toilet the wall-mounted grab rails are on both sides.
  • There is a mirror.
  • Mirrors are placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 45cm (1ft 6in).
  • There is not a hand dryer.
  • There is a towel dispenser.
  • The towel dispenser cannot be reached from seated on the toilet.
  • The towel dispenser is placed higher than 100cm (3ft 3in).
  • The height of the towel dispenser is 103cm (3ft 5in).
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a wash basin.
  • The wash basin cannot be reached from seated on the toilet.
  • The wash basin is placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 80cm (2ft 7in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is good.
  • The contrast between the internal door and wall is good.
  • The contrast between the wall-mounted grab rail(s) and wall is poor.
  • The contrast between the dropdown rail(s) and wall is poor.
  • The contrast between the walls and floor is good.
  • The lighting levels are bright.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

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• Availability and Location of Standard Toilets View
  • Standard toilet facilities are available.
• Access to Standard Female Toilet(s) View
  • The female toilet facilities that were surveyed are located in the reception area.
  • The female toilets are 45m (49yd 8in) from the Promenade Entrance.
  • Inside the venue, there is level access to the female toilet.
  • Lighting levels are bright.
• Access to Standard Male Toilet(s) View
  • The male toilet facilities that were surveyed are located in the reception area.
  • The male toilets are 45m (49yd 8in) from the North Promenade Entrance.
  • Inside the venue, there is level access to the male toilet.
  • Lighting levels are bright.
• Baby Change Facilities View
  • Baby change facilities are located within the venue.
  • Baby change facilities are located within the ground floor standard toilets.
  • The height of the baby change table once extended is 88cm (2ft 11in).
  • Inside the venue, there is level access to the baby change facility.
• Comments View
  • There are also standard toilets next to the bar on the first floor.

You are on Outside Access (Leisure Entrance). Skip to the next section.

Outside Access (Leisure Entrance)

• This information is for the entrance located to the left after you enter from the car park entrance.
• There is level access into the venue.
• The main door(s) open towards you (pull).
• The doors are double width.
• The door(s) is / are heavy.
• The door opening is 150cm (4ft 11in) wide.

You are on Fitness Suite (Hotel Guests). Skip to the next section.

Fitness Suite (Hotel Guests)

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• Access to Fitness Suite View
  • The fitness suite is located to the right after you enter the leisure facilities.
  • The fitness suite is 4m (4yd 1ft) from the leisure entrance.
  • There is level access to the fitness suite.
  • There are doors into the fitness suite.
  • The doors open towards you (pull).
  • The doors are single.
  • The doors are heavy.
  • The opening is 88cm (2ft 11in) wide.
  • Equipment suitable for mobility or sensory impaired users includes a Hand Bike and Cable Pulley Machine.
• Fitness Suite (General) View
  • A portable hearing loop is not available for induction.
  • There is clear manoeuvring space between equipment.
  • There is level access to all of the equipment.
• Comments View
  • This fitness suite is primarily for hotel guests, but if needed non guests can use the hand bike or cable pulley machine.

You are on Level Change (Leisure). Skip to the next section.

Level Change (Leisure)

• There is a ramp or slope to access this service.
• The ramp or slope is located along the corridor leading to the leisure facilities.
• The ramp or slope is easy.
• The ramp or slope is permanent.
• There is a level landing at the top of the ramp.
• The ramp does have handrails.
• The handrails are on the left going up.

You are on Reception (Leisure). Skip to the next section.

Reception (Leisure)

• The desk is 15m (16yd 1ft) from the leisure entrance.
• There is level access to reception from the entrance.
• The reception desk is high (110cm+).
• The desk does not have a low (76cm or lower) section.
• The lighting levels are medium.
• There is a hearing assistance system.
• The type of system is a fixed loop.

You are on Fitness Suite. Skip to the next section.

Fitness Suite

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• Access to Fitness Suite View
  • The fitness suite is located to the left of the reception.
  • The fitness suite is 25m (27yd 1ft) from the leisure entrance.
  • There is level access to the fitness suite.
  • There are doors into the fitness suite.
  • The doors open towards you (pull).
  • The doors are double.
  • The doors are heavy.
  • The opening is 105cm (3ft 5in) wide.
• Fitness Suite (General) View
  • Staff receive some training in assisting disabled people.
  • Training provided is SAT Leisure.
  • Equipment suitable for mobility or sensory impaired users includes Free Weights.
  • A portable hearing loop is not available for induction.
  • There is clear manoeuvring space between equipment.
  • There is level access to all of the equipment.

You are on Swimming Pool. Skip to the next section.

Swimming Pool

• There is level access from the changing area to the swimming pool.
• There is a hoist for wheelchair users to access the water.
• The hoist is manual.
• There are not steps into the swimming pool.
• There is a ladder type entrance into the water.
• The ladder does not have handrails.

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• Comments View
  • There is a platform lift to access the pool from the changing room.

You are on Lift (Swimming Pool). Skip to the next section.

Lift (Swimming Pool)

• There is a lift for public use.
• The lift is located to the left of the reception.
• The lift is a platform lift.
• The platform lift accesses a small level change.
• The lift is 16m (17yd 1ft) from the leisure entrance.
• Staff do not need to be notified for use of the lift.
• The clear door width is 80cm (2ft 7in).
• The dimensions of the lift are 90cm x 130cm (2ft 11in x 4ft 3in).
• There are separate entry and exit doors in the lift.
• There is not a mirror to aid reversing out of the lift.
• The lift does not have a visual floor indicator.
• The lift does not have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• The lift does not have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is medium.

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• Comments View
  • This lift can be used to overcome the steps to access the swimming pool from the changing rooms.

You are on Standard Changing Room. Skip to the next section.

Standard Changing Room

• There are standard changing rooms available.
• The standard changing room is 35m (38yd 10in) from the leisure entrance.
• The standard changing room is 20m (21yd 2ft) from the reception desk.
• The standard changing room is 2m (2yd 7in) from the swimming pool.
• The standard changing rooms are located at the rear of the corridor, either side of the pool.
• There is not level access to the standard changing rooms.
• Shower facilities are available within the changing room(s).
• There is not level access to the shower facilities.
• The shower cubicle(s) / area is / are accessed via a medium step.

You are on Level Change (Standard Changing Rooms). Skip to the next section.

Level Change (Standard Changing Rooms)

• There is a / are step(s) to access this area / service.
• The step(s) is / are located at the rear of the corridor, leading to the standard changing rooms.
• There is / are 3 step(s) to the area / service.
• The lighting levels at the steps are medium.
• The step(s) is / are clearly marked.
• The step(s) is / are medium height.
• The steps do have handrails.
• The handrails are on both sides.

You are on Accessible Shower (Leisure Facilities). Skip to the next section.

Accessible Shower (Leisure Facilities)

• Accessible shower facilities are available.
• The showers are located within the accessible toilet.
• The facilities available in the accessible shower are an adjustable shower head and a flip down seat.
• The height of the seat is 50cm (1ft 8in).
• There is level access to the services from the shower facilities.

You are on Accessible Toilet (Leisure Facilities). Skip to the next section.

Accessible Toilet (Leisure Facilities)

• Accessible toilet facilities are available.

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• Location and Access View
  • The toilet is not for the sole use of disabled people.
  • There is pictorial signage on or near the toilet door.
  • This accessible toilet is located to the left of the the leisure reception.
  • There is level access to this accessible toilet.
• Features and Dimensions View
  • This is a unisex toilet.
  • A key is not required for the accessible toilet.
  • The door opens by sliding.
  • The door is locked by a lever twist.
  • The width of the accessible toilet door is 75cm (2ft 6in).
  • The door is heavy.
  • The dimensions of the accessible toilet are 160cm x 160cm (5ft 3in x 5ft 3in).
  • There is not sufficient turning space in the cubicle for a wheelchair user.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 80cm (2ft 7in).
  • There is a dropdown rail on the transfer side.
  • There is a flush, however it is not on the transfer side.
  • The tap type is lever.
  • There is a mixer tap.
  • There is an emergency alarm.
  • The emergency pull cord alarm is not fully functional.
  • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • Disposal facilities are not available in the cubicle.
  • There is not a/are not coat hook(s).
• Position of Fixtures View
  • Wall mounted grab rails are available for the toilet.
  • As you face the toilet the wall-mounted grab rails are on both sides.
  • There is not a shelf within the accessible toilet.
  • There is a mirror.
  • Mirrors are placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 47cm (1ft 7in).
  • There is not a hand dryer.
  • There is a towel dispenser.
  • The towel dispenser can be reached from seated on the toilet.
  • The towel dispenser is placed higher than 100cm (3ft 3in).
  • The height of the towel dispenser is 120cm (3ft 11in).
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is good.
  • The contrast between the internal door and wall is good.
  • The contrast between the wall-mounted grab rail(s) and wall is poor.
  • The contrast between the dropdown rail(s) and wall is poor.
  • The contrast between the walls and floor is good.
  • The lighting levels are bright.
• Baby Change Facilities View
  • Baby change facilities are located within the venue.
  • Baby change facilities are located within the accessible toilet.
  • The height of the baby change table once extended is 78cm (2ft 7in).

You are on Additional Info. Skip to the next section.

Additional Info

• Staff do receive disability awareness / equality training.
• Documents are not available in Braille.
• Documents are not available in large print.
• A bowl of water can be provided for an assistance dog.
• A member of staff trained in BSL skills is not normally on duty.