Access Guide
Location
- There is not a bus stop within 150m (164yds) of the venue.
- The nearest National Rail station is Layton.
- There is not a tram stop within 150m (164yds) of the venue.
COVID-19 Information
Opening Times & Admission Prices
Parking
- The venue does have its own car park.
- Parking is not free for all users.
- Parking is not free for Blue Badge holders.
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Venue Car Park
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- The car park is located in front of the venue.
- The car park type is open air/surface.
- Parking spaces for Blue Badge holders do not need to be booked in advance.
- There is/are 10+ Blue Badge parking bay(s) within the car park.
- The dimensions of the Blue Badge parking bay(s) are 350cm x 595cm (11ft 6in x 19ft 6in).
- The nearest Blue Badge bay is 35m (38yd 10in) from the main entrance.
- The furthest Blue Badge bay is 72m (78yd 2ft) from the main entrance.
- The route from the car park to the entrance is accessible to a wheelchair user with assistance.
- Assistance may be required because there is/are slopes/ramps.
- The car park surface is tarmac.
- There is not a road to cross between the car park and the entrance.
- The car park does not have a height restriction barrier.
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On Street Parking and Drop-off Details.
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- There is a designated drop off point.
- The drop off point is located opposite the building, towards the overflow car park.
Outside Access (Main Entrance)
- This information is for the entrance located leading from the car park to the zoo.
- There is not level access into the venue.
- The main door(s) open(s) both ways.
- The door(s) is / are double.
- The door(s) is / are heavy.
- The width of the door opening is 180cm (5ft 11in).
Level Change (Main Entrance)
- There is a ramp/slope to access this area/service.
- The ramp/slope is located in front of the entrance.
- The ramp/slope is permanent.
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Comments
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- This entrance opens directly into the entrance building.
Reception
- The desk/counter is 2m (2yd 7in) from the main entrance.
- There is level access to the desk/counter from the entrance.
- The desk/counter is medium height (77cm - 109cm).
- The desk/counter does not have a low (76cm or lower) section.
- The lighting levels are medium.
- There is not a hearing assistance system.
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Comments
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- Information, first aid and the wheelchair hire centre are available at the reception.
- There is a mobile hoist available from reception.
- There is a 94cm wide, permanently held open door to access reception, to the right of the main entrance.
Inside Access (Main Building)
- There is level access to the service(s).
- There is not a hearing assistance system.
- This venue does play background music.
- Music is played throughout the main building.
- Motorised scooters are allowed in public parts of the venue.
- The lighting levels are medium.
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Comments
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- The main building consists of the ticket counter, accessible and standard toilets, a cafe (see eating and drinking section), education rooms, the gift shop and a children's play area.
Counter (Ticket Desk)
- The counter is 22m (24yd 2in) from the main entrance.
- There is level access to the counter from the entrance.
- There is not a bell to attract attention.
- There is sufficient space to write or sign documents on the counter.
- The height of the counter is 100cm (3ft 3in).
- There is not a lowered section.
- There is not a hearing assistance system.
- Lighting levels are medium.
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Comments
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- There is a credit / debit card reader on the counter.
- The credit / debit card reader is not fixed in place.
Eating and Drinking (Cafe - Main Building)
- The following information is for the café.
- The café is located to the rear of the main building, on the left hand side.
- Full table service is not available.
- Food or drinks are ordered from the service counter.
- Food or drinks can be brought to the table.
- There is not a lowered section at the counter.
- No tables are permanently fixed.
- Some chairs are permanently fixed.
- No chairs have armrests.
- The nearest table is approximately 14m (15yd 11in) from the main entrance.
- The standard height for tables is 73cm.
- There is ample room for a wheelchair user to manoeuvre.
- Plastic / takeaway cups are available.
- Plastic / takeaway cutlery is not available.
- Drinking straws are available.
- Menus are wall only.
- Menus are not available in Braille.
- Menus are not available in large print.
- Picture menus are not available.
- Menus are clearly written.
- Menus are presented in contrasting colours.
- The type of food served here is hot and cold drinks and snacks.
Outside Access (Lake View Cafe Entrance)
- This information is for the entrance located at the front of Lake View Cafe.
- There is not level access into the venue.
- The main door(s) open(s) automatically.
- The door(s) is / are double.
- The width of the door opening is 128cm (4ft 2in).
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Comments
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- There is also a single entrance door to the rear of the café near the toilets.
- The door is 95cm wide and permanently held open.
Level Change (Lake View Cafe Entrance)
- There is a ramp/slope to access this area/service.
- The ramp or slope is located on the path leading to the entrance.
- The ramp/slope gradient is slight.
- The ramp/slope is permanent.
- There is a level landing at the top of the ramp/slope.
Eating and Drinking (Lake View Cafe)
- The following information is for the café.
- The café is located in the main zoo, towards the centre of the zoo, next to the Display Arena.
- Full table service is not available.
- Food or drinks are ordered from the service counter.
- Food or drinks can be brought to the table.
- There is not a lowered section at the counter.
- No tables are permanently fixed.
- No chairs are permanently fixed.
- No chairs have armrests.
- The nearest table is approximately 3m (3yd 10in) from the cafe entrance.
- The standard height for tables is 71cm.
- There is ample room for a wheelchair user to manoeuvre.
- Plastic / takeaway cups are available.
- Plastic / takeaway cutlery is available.
- Drinking straws are available.
- Menus are wall only.
- Menus are not available in Braille.
- Menus are not available in large print.
- Picture menus are not available.
- Menus are clearly written.
- Menus are presented in contrasting colours.
- The type of food served here is hot and cold meals and snacks.
Main Zoo
- The main zoo is accessed by various paths.
- The main paths are all 150cm wide, or wider.
- The majority of paths have a tarmac surface.
- In some places the paths have a surface of wooden deck.
- The majority of viewing areas offer low windows or fences.
- In some places the paths have a surface of gravel.
- There are easy and moderate ramps/slopes throughout the zoo.
- Some of the ramps/slopes leading to viewing areas are steep.
- There is bench seating throughout the zoo.
- There is a miniature train that circles the zoo.
Animal Houses
- There are multiple animal houses throughout the zoo.
- Some of the animal houses have doors, others do not.
- Some have double manual doors.
- Some have single manual doors.
- There are some easy/moderate ramps/slopes within some of the animal houses.
- There is bench seating within most of the animal houses.
Level Change (Animal Houses)
- There is a ramp/slope to access this area/service.
- The ramp/slope is located leading to raised viewing areas.
- The ramp/slope gradient is slight.
- The ramp/slope is permanent.
- There is a level landing at the top of the ramp/slope.
- The ramp does not have handrails.
- There is a/are step(s) to access this area/service.
- The step(s) is/are located leading up to the penguin viewing area, adjacent to the ramp.
- There is/are 14 step(s) to the area/service.
- There is not tactile paving at the top and bottom of the steps.
- The step(s) is/are not clearly marked.
- The step(s) is/are deep (18cm+).
- There is a/are handrail(s) at the step(s).
- The handrail(s) is/are on both sides.
- The ramp/slope does bypass the step(s).
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Comments
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- There are long slopes to the upper levels of the elephant base camp, giraffe heights, orangutan outlook and wolf ridge areas.
- There is a steep slope on the final part to the orangutan outlook upper level.
- Each of these areas also has viewing areas at ground level.
- There are gates to enter and exit wallaby walkabout and the lemur areas where animals roam free around the paths with easy slopes throughout.
Eating and Drinking - Main Zoo
- There are several eating and drinking areas throughout the zoo.
- The opening times vary throughout the year.
- The counters are high (110cm or higher).
- The seating is not fixed in most of the dining areas.
- The chairs do not have armrests.
- Plastic/takeaway cups are available.
- Plastic/takeaway cutlery is available.
Display Seating Areas
- There are several display seating areas throughout the zoo.
- There are spaces available for wheelchair users in the front rows.
- A companion can sit beside or behind you.
- There is fixed bench seating in all rows.
- There is level access to the front row of seating.
- There are shallow steps leading to rear rows.
- There are easy slopes to some designated seating areas throughout the zoo.
Accessible Toilet (Main Building)
- Accessible toilet facilities are available.
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Location and Access
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- The toilet is for the sole use of disabled people.
- There is pictorial and tactile signage on or near the toilet door.
- This accessible toilet is approximately 5m (5yd 1ft) from the main entrance.
- The accessible toilet is located to the left as you enter.
- There is level access to this accessible toilet.
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Features and Dimensions
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- This is a shared toilet.
- A key is not required for the accessible toilet.
- The door opens by sliding.
- The door is locked by a locking handle.
- The width of the accessible toilet door is 96cm (3ft 2in).
- The door is heavy.
- The dimensions of the accessible toilet are 172cm x 346cm (5ft 8in x 11ft 4in).
- There is sufficient turning space in the cubicle for a wheelchair user.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the right.
- The lateral transfer space is 111cm (3ft 8in).
- There is a dropdown rail on the transfer side.
- There is a flush on the transfer side.
- The tap type is lever.
- There is a mixer tap.
- There is not an emergency alarm.
- Disposal facilities are available in the cubicle.
- There is a/are open waste paper bin, sanitary and non-infectious waste disposal units.
- There is not a/are not coat hook(s).
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Position of Fixtures
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- Wall mounted grab rails are available for the toilet.
- As you face the toilet the wall-mounted grab rails are on both sides.
- There is not a shelf within the accessible toilet.
- There is a mirror.
- Mirrors are placed at a lower level or at an angle for ease of use.
- The height of the toilet seat above floor level is 48cm (1ft 7in).
- There is a hand dryer.
- The hand dryer cannot be reached from seated on the toilet.
- The hand dryer is not placed higher than 100cm (3ft 3in).
- There is a towel dispenser.
- The towel dispenser cannot be reached from seated on the toilet.
- The towel dispenser is placed higher than 100cm (3ft 3in).
- The height of the towel dispenser is 157cm (5ft 2in).
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- There is a wash basin.
- The wash basin cannot be reached from seated on the toilet.
- The wash basin is placed higher than 74cm (2ft 5in).
- The height of the wash basin is 75cm (2ft 6in).
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Colour Contrast and Lighting
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- The contrast between the external door and wall is good.
- The contrast between the internal door and wall is good.
- The contrast between the wall-mounted grab rail(s) and wall is fair.
- The contrast between the dropdown rail(s) and wall is fair.
- The contrast between the walls and floor is fair.
- The lighting levels are bright.
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Baby Change Facilities
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- Baby change facilities are located within the venue.
- Baby change facilities are located within the accessible toilet cubicle.
- The height of the baby change table once extended is 94cm (3ft 1in).
Accessible Toilet (Lake View Cafe)
- Accessible toilet facilities are available.
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Location and Access
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- The toilet is not for the sole use of disabled people.
- There is pictorial, written text and tactile signage on or near the toilet door.
- This accessible toilet is approximately 18m (19yd 2ft) from the Lake View Cafe entrance.
- This accessible toilet is located to the left rear of Lake View Cafe.
- There is level access to this accessible toilet.
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Features and Dimensions
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- This is a shared toilet.
- A key is not required for the accessible toilet.
- The door opens outwards.
- The door is locked by a sliding bolt.
- The width of the accessible toilet door is 81cm (2ft 8in).
- The door is light.
- The dimensions of the accessible toilet are 200cm x 195cm (6ft 7in x 6ft 5in).
- There is sufficient turning space in the cubicle for a wheelchair user.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the left.
- The lateral transfer space is 98cm (3ft 3in).
- There is a dropdown rail on the transfer side.
- There is a flush, however it is not on the transfer side.
- The tap type is lever.
- There is a mixer tap.
- There is not an emergency alarm.
- Disposal facilities are available in the cubicle.
- There is a/are non-infectious waste disposal units.
- There is a/are coat hook(s).
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Position of Fixtures
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- Wall mounted grab rails are available for the toilet.
- As you face the toilet the wall-mounted grab rails are on the right.
- There is not a shelf within the accessible toilet.
- There is a mirror.
- Mirrors are not placed at a lower level or at an angle for ease of use.
- The height of the toilet seat above floor level is 47cm (1ft 7in).
- There is a hand dryer.
- The hand dryer cannot be reached from seated on the toilet.
- The hand dryer is placed higher than 100cm (3ft 3in).
- The height of the hand dryer is 102cm (3ft 4in).
- There is not a towel dispenser.
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- There is a wash basin.
- The wash basin can be reached from seated on the toilet.
- The wash basin is not placed higher than 74cm (2ft 5in).
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Colour Contrast and Lighting
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- The contrast between the external door and wall is fair.
- The contrast between the internal door and wall is fair.
- The contrast between the wall-mounted grab rail(s) and wall is good.
- The contrast between the dropdown rail(s) and wall is good.
- The contrast between the walls and floor is fair.
- The lighting levels are medium.
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Baby Change Facilities
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- Baby change facilities are located within the venue.
- Baby change facilities are located within the accessible toilet cubicle.
- The height of the baby change table once extended is 96cm (3ft 2in).
Accessible Toilet (Darwin Centre)
- Accessible toilet facilities are available.
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Location and Access
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- The toilet is not for the sole use of disabled people.
- There is pictorial and written text signage on or near the toilet door.
- This accessible toilet is located in the toilet block adjacent to the Darwin Centre.
- There is not level access to this accessible toilet.
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Features and Dimensions
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- This is a shared toilet.
- A key is not required for the accessible toilet.
- The door opens inwards.
- The door is locked by a sliding bolt.
- The width of the accessible toilet door is 80cm (2ft 7in).
- The door is heavy.
- The dimensions of the accessible toilet are 164cm x 230cm (5ft 5in x 7ft 7in).
- There is sufficient turning space in the cubicle for a wheelchair user.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the left.
- The lateral transfer space is 108cm (3ft 7in).
- There is a dropdown rail on the transfer side.
- There is a flush on the transfer side.
- The tap type is lever.
- There is a mixer tap.
- There is an emergency alarm.
- The emergency pull cord alarm is fully functional.
- Disposal facilities are available in the cubicle.
- There is a/are non-infectious waste, general domestic waste and sanitary disposal units.
- There is not a/are not coat hook(s).
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Position of Fixtures
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- Wall mounted grab rails are available for the toilet.
- As you face the toilet the wall-mounted grab rails are on the right.
- There is not a shelf within the accessible toilet.
- There is a mirror.
- Mirrors are not placed at a lower level or at an angle for ease of use.
- The height of the toilet seat above floor level is 47cm (1ft 7in).
- There is a hand dryer.
- The hand dryer cannot be reached from seated on the toilet.
- The hand dryer is not placed higher than 100cm (3ft 3in).
- There is a towel dispenser.
- The towel dispenser cannot be reached from seated on the toilet.
- The towel dispenser is placed higher than 100cm (3ft 3in).
- The height of the towel dispenser is 104cm (3ft 5in).
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- There is a wash basin.
- The wash basin cannot be reached from seated on the toilet.
- The wash basin is not placed higher than 74cm (2ft 5in).
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Colour Contrast and Lighting
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- The contrast between the external door and wall is good.
- The contrast between the internal door and wall is good.
- The contrast between the wall-mounted grab rail(s) and wall is good.
- The contrast between the dropdown rail(s) and wall is good.
- The contrast between the walls and floor is poor.
- The lighting levels are bright.
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Baby Change Facilities
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- Baby change facilities are located within the venue.
- Baby change facilities are located within the accessible toilet.
- The height of the baby change table once extended is 89cm (2ft 11in).
Level Change (Darwin Centre Toilets)
- There is a ramp/slope to access this area/service.
- The ramp/slope is located leading to the toilet block.
- The ramp/slope gradient is slight.
- The ramp/slope is permanent.
- There is a level landing at the top of the ramp/slope.
- The ramp does not have handrails.
- There is a/are step(s) to access this area/service.
- The step(s) is/are located in front of the male toilet entrance.
- There is/are 1 step(s) to the area/service.
- The step(s) is/are not clearly marked.
- The step(s) is/are medium height (11cm - 17cm).
- There is not a/are not handrail(s) at the step(s).
- The ramp/slope does not bypass the step(s).
Standard Toilet(s)
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Availability and Location of Standard Toilets
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- Standard toilet facilities are available.
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Access to Standard Female Toilet(s)
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- The female toilet facilities that were surveyed are located in the main building on the left hand side.
- The female toilet(s) is/are approximately 5m (5yd 1ft) from the accessible entrance.
- Inside the venue, there is level access to the female toilet(s).
- Lighting levels are bright.
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Access to Standard Male Toilet(s)
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- The male toilet facilities that were surveyed are located in the main building on the left hand side.
- The male toilet(s) is/are approximately 5m (5yd 1ft) from the accessible entrance.
- Inside the venue, there is level access to the male toilet(s).
- Lighting levels are bright.
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Baby Change Facilities
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- Baby change facilities are located within the venue.
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Comments
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- There are standard toilets avaliable throughout the zoo.
- Some of the toilets have larger ambulant cubicles.
Additional Info
- Staff do receive disability awareness / equality training.
- Documents are not available in Braille.
- Documents are not available in large print.
- A bowl of water can be provided for an assistance dog.
- A member of staff trained in BSL skills is not normally on duty.
- This service can be requested.
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Comments
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- Assistance dogs are not allowed in the park, but can remain with office staff at the entrance during a visit if requested.
- There are manual wheelchairs available to borrow for a refundable £10 deposit.
Parent and Baby Room - Gorrilla/Orangutan Area
- There is a parent and baby room located within the toilet block, in the Gorilla/Orangutan Area.
- The door to the parent and baby room is single.
- The door opens towards you (pull).
- The door is heavy.
- The width of the door opening is 79cm.
- The door is locked by a lever/twist lock.
- There is a baby change unit within the parent and baby change room.
- The height of the baby change unit is 100cm.
- There is a counter in the parent and baby room.
- The height of the counter is 96cm.
- There is a sink.
- The sink has individual push button taps.
- The height of the sink is 84cm.
- There is a towel dispenser.
- The height of the towel dispenser is 134cm.
- There is a hand drier.
- The height of the hand drier is 102cm.
- There is a nappy disposal bin in the parent and baby room.