You are on Location. Skip to the next section.

Location

• There is not a bus stop within 150m (164yds) of the venue.
• The nearest National Rail station is Layton.
• There is not a tram stop within 150m (164yds) of the venue.

You are on COVID-19 Information. Skip to the next section.

COVID-19 Information

• For more information about the measures in place for Covid-19 please click here (new tab) .

You are on Opening Times & Admission Prices. Skip to the next section.

Opening Times & Admission Prices

• For up to date opening times please click here
• For up to date admission prices please click here.

You are on Parking. Skip to the next section.

Parking

• The venue does have its own car park.
• Parking is not free for all users.
• Parking is not free for Blue Badge holders.

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• Venue Car Park View
  • The car park is located in front of the venue.
  • The car park type is open air/surface.
  • Parking spaces for Blue Badge holders do not need to be booked in advance.
  • There is/are 10+ Blue Badge parking bay(s) within the car park.
  • The dimensions of the Blue Badge parking bay(s) are 350cm x 595cm (11ft 6in x 19ft 6in).
  • The nearest Blue Badge bay is 35m (38yd 10in) from the main entrance.
  • The furthest Blue Badge bay is 72m (78yd 2ft) from the main entrance.
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is/are slopes/ramps.
  • The car park surface is tarmac.
  • There is not a road to cross between the car park and the entrance.
  • The car park does not have a height restriction barrier.
• On Street Parking and Drop-off Details. View
  • There is a designated drop off point.
  • The drop off point is located opposite the building, towards the overflow car park.

You are on Outside Access (Main Entrance). Skip to the next section.

Outside Access (Main Entrance)

• This information is for the entrance located leading from the car park to the zoo.
• There is not level access into the venue.
• The main door(s) open(s) both ways.
• The door(s) is / are double.
• The door(s) is / are heavy.
• The width of the door opening is 180cm (5ft 11in).

You are on Level Change (Main Entrance). Skip to the next section.

Level Change (Main Entrance)

• There is a ramp/slope to access this area/service.
• The ramp/slope is located in front of the entrance.
• The ramp/slope is permanent.

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• Comments View
  • This entrance opens directly into the entrance building.

You are on Reception. Skip to the next section.

Reception

• The desk/counter is 2m (2yd 7in) from the main entrance.
• There is level access to the desk/counter from the entrance.
• The desk/counter is medium height (77cm - 109cm).
• The desk/counter does not have a low (76cm or lower) section.
• The lighting levels are medium.
• There is not a hearing assistance system.

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• Comments View
  • Information, first aid and the wheelchair hire centre are available at the reception.
  • There is a mobile hoist available from reception.
  • There is a 94cm wide, permanently held open door to access reception, to the right of the main entrance.

You are on Inside Access (Main Building). Skip to the next section.

Inside Access (Main Building)

• There is level access to the service(s).
• There is not a hearing assistance system.
• This venue does play background music.
• Music is played throughout the main building.
• Motorised scooters are allowed in public parts of the venue.
• The lighting levels are medium.

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• Comments View
  • The main building consists of the ticket counter, accessible and standard toilets, a cafe (see eating and drinking section), education rooms, the gift shop and a children's play area.

You are on Counter (Ticket Desk). Skip to the next section.

Counter (Ticket Desk)

• The counter is 22m (24yd 2in) from the main entrance.
• There is level access to the counter from the entrance.
• There is not a bell to attract attention.
• There is sufficient space to write or sign documents on the counter.
• The height of the counter is 100cm (3ft 3in).
• There is not a lowered section.
• There is not a hearing assistance system.
• Lighting levels are medium.

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• Comments View
  • There is a credit / debit card reader on the counter.
  • The credit / debit card reader is not fixed in place.

You are on Eating and Drinking (Cafe - Main Building). Skip to the next section.

Eating and Drinking (Cafe - Main Building)

• The following information is for the café.
• The café is located to the rear of the main building, on the left hand side.
• Full table service is not available.
• Food or drinks are ordered from the service counter.
• Food or drinks can be brought to the table.
• There is not a lowered section at the counter.
• No tables are permanently fixed.
• Some chairs are permanently fixed.
• No chairs have armrests.
• The nearest table is approximately 14m (15yd 11in) from the main entrance.
• The standard height for tables is 73cm.
• There is ample room for a wheelchair user to manoeuvre.
• Plastic / takeaway cups are available.
• Plastic / takeaway cutlery is not available.
• Drinking straws are available.
• Menus are wall only.
• Menus are not available in Braille.
• Menus are not available in large print.
• Picture menus are not available.
• Menus are clearly written.
• Menus are presented in contrasting colours.
• The type of food served here is hot and cold drinks and snacks.

You are on Outside Access (Lake View Cafe Entrance). Skip to the next section.

Outside Access (Lake View Cafe Entrance)

• This information is for the entrance located at the front of Lake View Cafe.
• There is not level access into the venue.
• The main door(s) open(s) automatically.
• The door(s) is / are double.
• The width of the door opening is 128cm (4ft 2in).

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• Comments View
  • There is also a single entrance door to the rear of the café near the toilets.
  • The door is 95cm wide and permanently held open.

You are on Level Change (Lake View Cafe Entrance). Skip to the next section.

Level Change (Lake View Cafe Entrance)

• There is a ramp/slope to access this area/service.
• The ramp or slope is located on the path leading to the entrance.
• The ramp/slope gradient is slight.
• The ramp/slope is permanent.
• There is a level landing at the top of the ramp/slope.

You are on Eating and Drinking (Lake View Cafe). Skip to the next section.

Eating and Drinking (Lake View Cafe)

• The following information is for the café.
• The café is located in the main zoo, towards the centre of the zoo, next to the Display Arena.
• Full table service is not available.
• Food or drinks are ordered from the service counter.
• Food or drinks can be brought to the table.
• There is not a lowered section at the counter.
• No tables are permanently fixed.
• No chairs are permanently fixed.
• No chairs have armrests.
• The nearest table is approximately 3m (3yd 10in) from the cafe entrance.
• The standard height for tables is 71cm.
• There is ample room for a wheelchair user to manoeuvre.
• Plastic / takeaway cups are available.
• Plastic / takeaway cutlery is available.
• Drinking straws are available.
• Menus are wall only.
• Menus are not available in Braille.
• Menus are not available in large print.
• Picture menus are not available.
• Menus are clearly written.
• Menus are presented in contrasting colours.
• The type of food served here is hot and cold meals and snacks.

You are on Main Zoo. Skip to the next section.

Main Zoo

• The main zoo is accessed by various paths.
• The main paths are all 150cm wide, or wider.
• The majority of paths have a tarmac surface.
• In some places the paths have a surface of wooden deck.
• The majority of viewing areas offer low windows or fences.
• In some places the paths have a surface of gravel.
• There are easy and moderate ramps/slopes throughout the zoo.
• Some of the ramps/slopes leading to viewing areas are steep.
• There is bench seating throughout the zoo.
• There is a miniature train that circles the zoo.

You are on Animal Houses. Skip to the next section.

Animal Houses

• There are multiple animal houses throughout the zoo.
• Some of the animal houses have doors, others do not.
• Some have double manual doors.
• Some have single manual doors.
• There are some easy/moderate ramps/slopes within some of the animal houses.
• There is bench seating within most of the animal houses.

You are on Level Change (Animal Houses). Skip to the next section.

Level Change (Animal Houses)

• There is a ramp/slope to access this area/service.
• The ramp/slope is located leading to raised viewing areas.
• The ramp/slope gradient is slight.
• The ramp/slope is permanent.
• There is a level landing at the top of the ramp/slope.
• The ramp does not have handrails.
• There is a/are step(s) to access this area/service.
• The step(s) is/are located leading up to the penguin viewing area, adjacent to the ramp.
• There is/are 14 step(s) to the area/service.
• There is not tactile paving at the top and bottom of the steps.
• The step(s) is/are not clearly marked.
• The step(s) is/are deep (18cm+).
• There is a/are handrail(s) at the step(s).
• The handrail(s) is/are on both sides.
• The ramp/slope does bypass the step(s).

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• Comments View
  • There are long slopes to the upper levels of the elephant base camp, giraffe heights, orangutan outlook and wolf ridge areas.
  • There is a steep slope on the final part to the orangutan outlook upper level.
  • Each of these areas also has viewing areas at ground level.
  • There are gates to enter and exit wallaby walkabout and the lemur areas where animals roam free around the paths with easy slopes throughout.

You are on Eating and Drinking - Main Zoo. Skip to the next section.

Eating and Drinking - Main Zoo

• There are several eating and drinking areas throughout the zoo.
• The opening times vary throughout the year.
• The counters are high (110cm or higher).
• The seating is not fixed in most of the dining areas.
• The chairs do not have armrests.
• Plastic/takeaway cups are available.
• Plastic/takeaway cutlery is available.

You are on Display Seating Areas. Skip to the next section.

Display Seating Areas

• There are several display seating areas throughout the zoo.
• There are spaces available for wheelchair users in the front rows.
• A companion can sit beside or behind you.
• There is fixed bench seating in all rows.
• There is level access to the front row of seating.
• There are shallow steps leading to rear rows.
• There are easy slopes to some designated seating areas throughout the zoo.

You are on Accessible Toilet (Main Building). Skip to the next section.

Accessible Toilet (Main Building)

• Accessible toilet facilities are available.

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• Location and Access View
  • The toilet is for the sole use of disabled people.
  • There is pictorial and tactile signage on or near the toilet door.
  • This accessible toilet is approximately 5m (5yd 1ft) from the main entrance.
  • The accessible toilet is located to the left as you enter.
  • There is level access to this accessible toilet.
• Features and Dimensions View
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • The door opens by sliding.
  • The door is locked by a locking handle.
  • The width of the accessible toilet door is 96cm (3ft 2in).
  • The door is heavy.
  • The dimensions of the accessible toilet are 172cm x 346cm (5ft 8in x 11ft 4in).
  • There is sufficient turning space in the cubicle for a wheelchair user.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 111cm (3ft 8in).
  • There is a dropdown rail on the transfer side.
  • There is a flush on the transfer side.
  • The tap type is lever.
  • There is a mixer tap.
  • There is not an emergency alarm.
  • Disposal facilities are available in the cubicle.
  • There is a/are open waste paper bin, sanitary and non-infectious waste disposal units.
  • There is not a/are not coat hook(s).
• Position of Fixtures View
  • Wall mounted grab rails are available for the toilet.
  • As you face the toilet the wall-mounted grab rails are on both sides.
  • There is not a shelf within the accessible toilet.
  • There is a mirror.
  • Mirrors are placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • There is a towel dispenser.
  • The towel dispenser cannot be reached from seated on the toilet.
  • The towel dispenser is placed higher than 100cm (3ft 3in).
  • The height of the towel dispenser is 157cm (5ft 2in).
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a wash basin.
  • The wash basin cannot be reached from seated on the toilet.
  • The wash basin is placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 75cm (2ft 6in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is good.
  • The contrast between the internal door and wall is good.
  • The contrast between the wall-mounted grab rail(s) and wall is fair.
  • The contrast between the dropdown rail(s) and wall is fair.
  • The contrast between the walls and floor is fair.
  • The lighting levels are bright.
• Baby Change Facilities View
  • Baby change facilities are located within the venue.
  • Baby change facilities are located within the accessible toilet cubicle.
  • The height of the baby change table once extended is 94cm (3ft 1in).

You are on Accessible Toilet (Lake View Cafe). Skip to the next section.

Accessible Toilet (Lake View Cafe)

• Accessible toilet facilities are available.

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• Location and Access View
  • The toilet is not for the sole use of disabled people.
  • There is pictorial, written text and tactile signage on or near the toilet door.
  • This accessible toilet is approximately 18m (19yd 2ft) from the Lake View Cafe entrance.
  • This accessible toilet is located to the left rear of Lake View Cafe.
  • There is level access to this accessible toilet.
• Features and Dimensions View
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • The door opens outwards.
  • The door is locked by a sliding bolt.
  • The width of the accessible toilet door is 81cm (2ft 8in).
  • The door is light.
  • The dimensions of the accessible toilet are 200cm x 195cm (6ft 7in x 6ft 5in).
  • There is sufficient turning space in the cubicle for a wheelchair user.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 98cm (3ft 3in).
  • There is a dropdown rail on the transfer side.
  • There is a flush, however it is not on the transfer side.
  • The tap type is lever.
  • There is a mixer tap.
  • There is not an emergency alarm.
  • Disposal facilities are available in the cubicle.
  • There is a/are non-infectious waste disposal units.
  • There is a/are coat hook(s).
• Position of Fixtures View
  • Wall mounted grab rails are available for the toilet.
  • As you face the toilet the wall-mounted grab rails are on the right.
  • There is not a shelf within the accessible toilet.
  • There is a mirror.
  • Mirrors are not placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 47cm (1ft 7in).
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is placed higher than 100cm (3ft 3in).
  • The height of the hand dryer is 102cm (3ft 4in).
  • There is not a towel dispenser.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is fair.
  • The contrast between the internal door and wall is fair.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • The contrast between the dropdown rail(s) and wall is good.
  • The contrast between the walls and floor is fair.
  • The lighting levels are medium.
• Baby Change Facilities View
  • Baby change facilities are located within the venue.
  • Baby change facilities are located within the accessible toilet cubicle.
  • The height of the baby change table once extended is 96cm (3ft 2in).

You are on Accessible Toilet (Darwin Centre). Skip to the next section.

Accessible Toilet (Darwin Centre)

• Accessible toilet facilities are available.

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• Location and Access View
  • The toilet is not for the sole use of disabled people.
  • There is pictorial and written text signage on or near the toilet door.
  • This accessible toilet is located in the toilet block adjacent to the Darwin Centre.
  • There is not level access to this accessible toilet.
• Features and Dimensions View
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • The door opens inwards.
  • The door is locked by a sliding bolt.
  • The width of the accessible toilet door is 80cm (2ft 7in).
  • The door is heavy.
  • The dimensions of the accessible toilet are 164cm x 230cm (5ft 5in x 7ft 7in).
  • There is sufficient turning space in the cubicle for a wheelchair user.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 108cm (3ft 7in).
  • There is a dropdown rail on the transfer side.
  • There is a flush on the transfer side.
  • The tap type is lever.
  • There is a mixer tap.
  • There is an emergency alarm.
  • The emergency pull cord alarm is fully functional.
  • Disposal facilities are available in the cubicle.
  • There is a/are non-infectious waste, general domestic waste and sanitary disposal units.
  • There is not a/are not coat hook(s).
• Position of Fixtures View
  • Wall mounted grab rails are available for the toilet.
  • As you face the toilet the wall-mounted grab rails are on the right.
  • There is not a shelf within the accessible toilet.
  • There is a mirror.
  • Mirrors are not placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 47cm (1ft 7in).
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • There is a towel dispenser.
  • The towel dispenser cannot be reached from seated on the toilet.
  • The towel dispenser is placed higher than 100cm (3ft 3in).
  • The height of the towel dispenser is 104cm (3ft 5in).
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a wash basin.
  • The wash basin cannot be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is good.
  • The contrast between the internal door and wall is good.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • The contrast between the dropdown rail(s) and wall is good.
  • The contrast between the walls and floor is poor.
  • The lighting levels are bright.
• Baby Change Facilities View
  • Baby change facilities are located within the venue.
  • Baby change facilities are located within the accessible toilet.
  • The height of the baby change table once extended is 89cm (2ft 11in).

You are on Level Change (Darwin Centre Toilets). Skip to the next section.

Level Change (Darwin Centre Toilets)

• There is a ramp/slope to access this area/service.
• The ramp/slope is located leading to the toilet block.
• The ramp/slope gradient is slight.
• The ramp/slope is permanent.
• There is a level landing at the top of the ramp/slope.
• The ramp does not have handrails.
• There is a/are step(s) to access this area/service.
• The step(s) is/are located in front of the male toilet entrance.
• There is/are 1 step(s) to the area/service.
• The step(s) is/are not clearly marked.
• The step(s) is/are medium height (11cm - 17cm).
• There is not a/are not handrail(s) at the step(s).
• The ramp/slope does not bypass the step(s).

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

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• Availability and Location of Standard Toilets View
  • Standard toilet facilities are available.
• Access to Standard Female Toilet(s) View
  • The female toilet facilities that were surveyed are located in the main building on the left hand side.
  • The female toilet(s) is/are approximately 5m (5yd 1ft) from the accessible entrance.
  • Inside the venue, there is level access to the female toilet(s).
  • Lighting levels are bright.
• Access to Standard Male Toilet(s) View
  • The male toilet facilities that were surveyed are located in the main building on the left hand side.
  • The male toilet(s) is/are approximately 5m (5yd 1ft) from the accessible entrance.
  • Inside the venue, there is level access to the male toilet(s).
  • Lighting levels are bright.
• Baby Change Facilities View
  • Baby change facilities are located within the venue.
• Comments View
  • There are standard toilets avaliable throughout the zoo.
  • Some of the toilets have larger ambulant cubicles.

You are on Additional Info. Skip to the next section.

Additional Info

• Staff do receive disability awareness / equality training.
• Documents are not available in Braille.
• Documents are not available in large print.
• A bowl of water can be provided for an assistance dog.
• A member of staff trained in BSL skills is not normally on duty.
• This service can be requested.

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• Comments View
  • Assistance dogs are not allowed in the park, but can remain with office staff at the entrance during a visit if requested.
  • There are manual wheelchairs available to borrow for a refundable £10 deposit.

You are on Parent and Baby Room - Gorrilla/Orangutan Area. Skip to the next section.

Parent and Baby Room - Gorrilla/Orangutan Area

• There is a parent and baby room located within the toilet block, in the Gorilla/Orangutan Area.
• The door to the parent and baby room is single.
• The door opens towards you (pull).
• The door is heavy.
• The width of the door opening is 79cm.
• The door is locked by a lever/twist lock.
• There is a baby change unit within the parent and baby change room.
• The height of the baby change unit is 100cm.
• There is a counter in the parent and baby room.
• The height of the counter is 96cm.
• There is a sink.
• The sink has individual push button taps.
• The height of the sink is 84cm.
• There is a towel dispenser.
• The height of the towel dispenser is 134cm.
• There is a hand drier.
• The height of the hand drier is 102cm.
• There is a nappy disposal bin in the parent and baby room.