Access Guide
Opening Times
- Monday 09:00 - 17:30.
- Tuesday 09:00 - 17:30.
- Wednesday 09:00 - 17:30.
- Thursday 09:00 - 17:30.
- Friday 09:00 - 17:30.
- Saturday 09:00 - 18:00.
- Sunday 10:30 - 16:30.
Location
- The venue is situated within the centre of the borough.
- This venue is situated in Blackpool.
- The venue is not situated on a road which has a steep gradient.
- There is a bus stop within 150m (164yds) of the venue.
- The nearest mainline station is Blackpool North.
- The venue is in a shopping mall.
- There is a tram stop within 150m (164yds) of the venue.
Parking
- Please see the guide to the Houndshill Shopping Centre for parking facilities.
- The photograph shows the designated bays that are located immediately outside the Debenhams entrance in the car park.
Outside Access (2nd Floor Entrance)
- This information is for the entrance located in the Houndshill Shopping Centre car park.
- There is level access into the venue.
- The main door(s) open automatically.
- The doors are double width.
- The door opening is 162cm (5ft 4in) wide.
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Comments
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- There is a car park pay station immediately outside the entrance.
- Entrance width is limited to 120cm by bollards outside the entrance.
- The photograph on the right shows the bollards outside the entrance.
Lift (Main Lifts)
- There is a lift for public use.
- The lift is a standard lift.
- The floors which are accessible by this lift are LG-G-1-2.
- The lift is 48m (52yd) from main entrance.
- Staff do not need to be notified for use of the lift.
- The clear door width is 107cm (3ft 6in).
- The dimensions of the lift are 192cm x 152cm (6ft 4in x 4ft 12in).
- There are not separate entry and exit doors in the lift.
- There is a mirror to aid reversing out of the lift.
- The lift does have a visual floor indicator.
- The lift does have an audible announcer.
- The controls for the lift are within reach for a wheelchair user.
- The lift controls do not have Braille markings.
- The lift controls do have tactile markings.
- The lighting level in the lift is bright.
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Comments
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- The lift is located to the left as you enter the main entrance.
- Level 2 accesses the car park entrance.
Outside Access (Houndshill Shopping Centre Entrance)
- This information is for the entrance located in the Houndshill shopping centre.
- There is level access into the venue.
- There are no doors at this entrance.
- The door opening is 1000cm (32ft 10in) wide.
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Comments
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- The photograph on the right shows the security detectors that limit the access width to 120cm.
Outside Access (Front Entrance)
- There is not level access into the venue.
- The main doors open automatically.
- The doors are double width.
- The door opening is 113cm (3ft 8in) wide.
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Comments
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- The entrance is located on the corner of Coronation Street and Albert Road.
Level Change (Front Entrance)
- There is a ramp or slope to access this service.
- The ramp or slope is located in front of the entrance.
- The ramp or slope is easy.
- The ramp or slope is permanent.
- There is not a level landing at the top of the ramp.
- There are steps to access this area / service.
- The steps are located inside the entrance.
- There is / are 6 step(s) to the area / service.
- Lighting levels at the steps are bright.
- The steps are not clearly marked.
- The steps are medium.
- The steps do have handrails.
- The handrails are on both sides.
- There is a standard and / or platform lift to access this service.
Lift (Front Entrance)
- There is a lift for public use.
- The lift is located to the right as you enter the front entrance.
- The lift is a standard lift.
- The floors which are accessible by this lift are LG-G.
- The platform lift accesses a small level change.
- The lift is 6m (19ft 8in) from front entrance.
- Staff do not need to be notified for use of the lift.
- The clear door width is 106cm (3ft 6in).
- The dimensions of the lift are 141cm x 131cm (4ft 8in x 4ft 4in).
- There are not separate entry and exit doors in the lift.
- There is a mirror to aid reversing out of the lift.
- The lift does have a visual floor indicator.
- The lift does not have an audible announcer.
- The controls for the lift are within reach for a wheelchair user.
- The lift controls do not have Braille markings.
- The lift controls do have tactile markings.
- The lighting level in the lift is medium.
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Comments
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- The lift allows access to the lower ground floor only.
- The main lifts allow access from the lower ground floor to all floors.
Inside Access
- There is level access to the service.
- There is a hearing assistance system.
- The system is a fixed loop.
- Staff are trained to use the system.
- This venue does play background music.
- Music is played throughout the venue.
- Motorised scooters are allowed in public parts of the venue.
- The lighting levels are bright.
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Comments
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- A portable hearing loop is available on request.
Other Floors
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Steps
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- The floors which are accessible by stairs are LG-G-1-2.
- There are 15+ steps between floors.
- The steps are clearly marked.
- The steps are deep.
- The steps do have handrails.
- The steps have a handrail on both sides.
- There is a landing.
- The lighting level is bright.
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Escalators
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- Escalator(s) can be used to access other floors.
- The floors which are accessible by escalator are LG-G-1.
- The escalators steps are not clearly marked.
- The head and foot of the escalators are not clearly marked.
- The lighting level is bright.
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Comments
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- Level 2 accesses the car park.
Eating and Drinking
- The following information is for the restaurant.
- Full table service is not available.
- Food or drinks are ordered from the service counter.
- Food or drinks can be brought to the table.
- There is not a lowered section at the counter.
- No tables are permanently fixed.
- Some chairs are permanently fixed.
- Some chairs have armrests.
- The nearest table is 25m (27yd 1ft) from the main lifts.
- The distance between the floor and the lowest table is 74cm (2ft 5in).
- The distance between the floor and the highest table is 74cm (2ft 5in).
- There is ample room for a wheelchair user to manoeuvre.
- Plastic / takeaway cups are available.
- Plastic / takeaway cutlery is available.
- Drinking straws are available.
- Menus are hand held only.
- Menus are not available in Braille.
- Menus are not available in large print.
- Picture menus are not available.
- Menus are clearly written.
- Menus are presented in contrasting colours.
- The type of food served here is breakfast, hot and cold meals and sandwiches.
Changing Places
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Location and access
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- The facility is located on the fist floor.
- The facility is 5m (16ft 5in) from the lift.
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Dimensions and features
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- You do need a key for the facility.
- It is a radar key.
- The key can be obtained from a member of staff.
- The dimensions of the facility are 230cm x 410cm (7ft 7in x 13ft 5in).
- The facility changing bench height is adjustable.
- The facility changing bench is free standing.
- The length of the bench is 180cm (5ft 11in).
- The facility hoist is powered overhead.
- The overhead hoist covers the changing bench and the toilet.
- The sling is attached to the hoist by hook and loop.
- The facility toilet is peninsular.
- The transfer space on the left as you face the toilet is 100cm (3ft 3in).
- The transfer space on the right as you face the toilet is 90cm (2ft 11in).
- Drop down rails are provided.
- As you face the toilet the drop down rails are on both sides.
- The type of sink is fixed.
- Wall mounted hand rails are not available at the sink.
- Disposal facilities are available.
- A privacy screen is not available.
- Wide tear off paper roll is available.
- The facility has a non slip floor.
- A functioning emergency alarm is available.
Standard Changing Room
- There are standard changing rooms available.
- There is level access to the standard changing rooms.
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Comments
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- There is at least 1 changing room on each floor.
- The changing rooms are located according to appropriate departments.
- The nearest changing room is 43 metres from the main entrance.
- The changing rooms each have one larger changing room 216 cm by 300 cm.
- There is a functional emergency alarm.
- There are mirrors at a lower level.
- There are coat hooks at a lower level.
- The photograph on the right shows one of the larger changing rooms.
Accessible Fitting Room
- Accessible fitting room(s) are available.
- The accessible fitting room(s) is / are located in all standard fitting rooms.
- The fitting room has sufficient space for a wheelchair user to manoeuvre and an emergency alarm.
Changing Places
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Location and access
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- The facility is located on the fist floor.
- The facility is 5m (16ft 5in) from the lift.
- There is level access to the facility.
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Dimensions and features
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- You do need a key for the facility.
- It is a radar key.
- The key can be obtained from a member of staff.
- The dimensions of the facility are 230cm x 410cm (7ft 7in x 13ft 5in).
- The facility changing bench height is adjustable.
- The facility changing bench is free standing.
- The length of the bench is 180cm (5ft 11in).
- The facility hoist is powered overhead.
- The overhead hoist covers the changing bench and the toilet.
- The sling is attached to the hoist by hook and loop.
- The facility toilet is peninsular.
- The transfer space on the left as you face the toilet is 100cm (3ft 3in).
- The transfer space on the right as you face the toilet is 90cm (2ft 11in).
- Wall mounted rails are not available.
- Drop down rails are provided.
- As you face the toilet the drop down rails are on both sides.
- Wall mounted hand rails are not available at the sink.
- Disposal facilities are available.
- A privacy screen is not available.
- Wide tear off paper roll is available.
- The facility has a non slip floor.
- A functioning emergency alarm is available.
Accessible Toilet
- Accessible toilet facilities are available.
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Location and Access
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- The toilet is not for the sole use of disabled people.
- There is pictorial signage on or near the toilet door.
- This accessible toilet is approximately 52m (56yd 2ft) from the main entrance.
- This accessible toilet is located next to the main lifts on the 1st floor.
- There is level access to this accessible toilet.
- This is by lift.
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Features and Dimensions
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- This is a unisex toilet.
- A key is not required for the accessible toilet.
- The door opens outwards.
- The door is locked by a locking handle.
- The width of the accessible toilet door is 94cm (3ft 1in).
- The door is light.
- The dimensions of the accessible toilet are 169cm x 240cm (5ft 7in x 7ft 10in).
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the left.
- The lateral transfer space is 100cm (3ft 3in).
- There is a dropdown rail on the transfer side.
- There is a flush, however it is not on the transfer side.
- The tap type is lever.
- There is a mixer tap.
- The emergency pull cord alarm is not fully functional.
- Disposal facilities are available in the cubicle.
- There is a/are coat hook(s).
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Position of Fixtures
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- Wall-mounted grab rails are available.
- As you face the toilet the wall-mounted grab rails are on both sides.
- There is not a shelf within the accessible toilet.
- There is a mirror.
- Mirrors are placed at a lower level or at an angle for ease of use.
- The height of the toilet seat above floor level is 48cm (1ft 7in).
- There is a hand dryer.
- The hand dryer cannot be reached from seated on the toilet.
- The hand dryer is placed higher than 100cm (3ft 3in).
- The height of the hand dryer is 104cm (3ft 5in).
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- There is a wash basin.
- The wash basin can be reached from seated on the toilet.
- The wash basin is not placed higher than 74cm (2ft 5in).
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Colour Contrast and Lighting
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- The contrast between the external door and wall is good.
- The contrast between the internal door and wall is good.
- The contrast between the wall-mounted grab rail(s) and wall is fair.
- The contrast between the dropdown rail(s) and wall is fair.
- The contrast between the walls and floor is poor.
- The lighting levels are bright.
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Comments
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- There is also an accessible toilet on the ground and lower ground floors in the staff areas.
- These other accessible toilets can be accessed by asking a member of staff.
Standard Toilet(s)
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Availability and Location of Standard Toilets
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- Standard toilets are available.
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Access to Standard Female and Male Toilet(s)
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- The female and male toilets are located next to the main lifts on the 1st floor.
- The female and male toilets are 55m (60yd) from the main entrance.
- Inside the venue, there is level access to the female and male toilet.
- Lighting levels are bright.
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Baby Change Facilities
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- Baby change facilities are located within the venue.
- The height of the baby change table once extended is 85cm (2ft 9in).
- Inside the venue, there is level access to the baby change facility.
- This is by lift.
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Comments
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- The baby change facilities are located in a dedicated room next to the toilets.
- There is a family toilet facility located in a dedicated room next to the toilets.
- The family toilet room has standard and lowered sinks and toilets and baby change facilities.
Additional Info
- Staff do receive disability awareness / equality training.
- Documents are not available in Braille.
- Documents are not available in large print.
- A member of staff trained in BSL skills is not generally on duty.
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Comments
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- A personal shopper is available on request.
- The photograph on the left shows the baby change room.
- The photograph on the right shows the family toilet room.