You are on Opening Times. Skip to the next section.

Opening Times

• Monday 09:00 - 17:30.
• Tuesday 09:00 - 17:30.
• Wednesday 09:00 - 17:30.
• Thursday 09:00 - 17:30.
• Friday 09:00 - 17:30.
• Saturday 09:00 - 18:00.
• Sunday 10:30 - 16:30.

You are on Location. Skip to the next section.

Location

• The venue is situated within the centre of the borough.
• This venue is situated in Blackpool.
• The venue is not situated on a road which has a steep gradient.
• There is a bus stop within 150m (164yds) of the venue.
• The nearest mainline station is Blackpool North.
• The venue is in a shopping mall.
• There is a tram stop within 150m (164yds) of the venue.

You are on Parking. Skip to the next section.

Parking

• Please see the guide to the Houndshill Shopping Centre for parking facilities.
• The photograph shows the designated bays that are located immediately outside the Debenhams entrance in the car park.

You are on Outside Access (2nd Floor Entrance). Skip to the next section.

Outside Access (2nd Floor Entrance)

• This information is for the entrance located in the Houndshill Shopping Centre car park.
• There is level access into the venue.
• The main door(s) open automatically.
• The doors are double width.
• The door opening is 162cm (5ft 4in) wide.

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• Comments View
  • There is a car park pay station immediately outside the entrance.
  • Entrance width is limited to 120cm by bollards outside the entrance.
  • The photograph on the right shows the bollards outside the entrance.

You are on Lift (Main Lifts). Skip to the next section.

Lift (Main Lifts)

• There is a lift for public use.
• The lift is a standard lift.
• The floors which are accessible by this lift are LG-G-1-2.
• The lift is 48m (52yd) from main entrance.
• Staff do not need to be notified for use of the lift.
• The clear door width is 107cm (3ft 6in).
• The dimensions of the lift are 192cm x 152cm (6ft 4in x 4ft 12in).
• There are not separate entry and exit doors in the lift.
• There is a mirror to aid reversing out of the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within reach for a wheelchair user.
• The lift controls do not have Braille markings.
• The lift controls do have tactile markings.
• The lighting level in the lift is bright.

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• Comments View
  • The lift is located to the left as you enter the main entrance.
  • Level 2 accesses the car park entrance.

You are on Outside Access (Houndshill Shopping Centre Entrance). Skip to the next section.

Outside Access (Houndshill Shopping Centre Entrance)

• This information is for the entrance located in the Houndshill shopping centre.
• There is level access into the venue.
• There are no doors at this entrance.
• The door opening is 1000cm (32ft 10in) wide.

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• Comments View
  • The photograph on the right shows the security detectors that limit the access width to 120cm.

You are on Outside Access (Front Entrance). Skip to the next section.

Outside Access (Front Entrance)

• There is not level access into the venue.
• The main doors open automatically.
• The doors are double width.
• The door opening is 113cm (3ft 8in) wide.

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• Comments View
  • The entrance is located on the corner of Coronation Street and Albert Road.

You are on Level Change (Front Entrance). Skip to the next section.

Level Change (Front Entrance)

• There is a ramp or slope to access this service.
• The ramp or slope is located in front of the entrance.
• The ramp or slope is easy.
• The ramp or slope is permanent.
• There is not a level landing at the top of the ramp.
• There are steps to access this area / service.
• The steps are located inside the entrance.
• There is / are 6 step(s) to the area / service.
• Lighting levels at the steps are bright.
• The steps are not clearly marked.
• The steps are medium.
• The steps do have handrails.
• The handrails are on both sides.
• There is a standard and / or platform lift to access this service.

You are on Lift (Front Entrance). Skip to the next section.

Lift (Front Entrance)

• There is a lift for public use.
• The lift is located to the right as you enter the front entrance.
• The lift is a standard lift.
• The floors which are accessible by this lift are LG-G.
• The platform lift accesses a small level change.
• The lift is 6m (19ft 8in) from front entrance.
• Staff do not need to be notified for use of the lift.
• The clear door width is 106cm (3ft 6in).
• The dimensions of the lift are 141cm x 131cm (4ft 8in x 4ft 4in).
• There are not separate entry and exit doors in the lift.
• There is a mirror to aid reversing out of the lift.
• The lift does have a visual floor indicator.
• The lift does not have an audible announcer.
• The controls for the lift are within reach for a wheelchair user.
• The lift controls do not have Braille markings.
• The lift controls do have tactile markings.
• The lighting level in the lift is medium.

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• Comments View
  • The lift allows access to the lower ground floor only.
  • The main lifts allow access from the lower ground floor to all floors.

You are on Inside Access. Skip to the next section.

Inside Access

• There is level access to the service.
• There is a hearing assistance system.
• The system is a fixed loop.
• Staff are trained to use the system.
• This venue does play background music.
• Music is played throughout the venue.
• Motorised scooters are allowed in public parts of the venue.
• The lighting levels are bright.

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• Comments View
  • A portable hearing loop is available on request.

You are on Other Floors. Skip to the next section.

Other Floors

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• Steps View
  • The floors which are accessible by stairs are LG-G-1-2.
  • There are 15+ steps between floors.
  • The steps are clearly marked.
  • The steps are deep.
  • The steps do have handrails.
  • The steps have a handrail on both sides.
  • There is a landing.
  • The lighting level is bright.
• Escalators View
  • Escalator(s) can be used to access other floors.
  • The floors which are accessible by escalator are LG-G-1.
  • The escalators steps are not clearly marked.
  • The head and foot of the escalators are not clearly marked.
  • The lighting level is bright.
• Comments View
  • Level 2 accesses the car park.

You are on Eating and Drinking. Skip to the next section.

Eating and Drinking

• The following information is for the restaurant.
• Full table service is not available.
• Food or drinks are ordered from the service counter.
• Food or drinks can be brought to the table.
• There is not a lowered section at the counter.
• No tables are permanently fixed.
• Some chairs are permanently fixed.
• Some chairs have armrests.
• The nearest table is 25m (27yd 1ft) from the main lifts.
• The distance between the floor and the lowest table is 74cm (2ft 5in).
• The distance between the floor and the highest table is 74cm (2ft 5in).
• There is ample room for a wheelchair user to manoeuvre.
• Plastic / takeaway cups are available.
• Plastic / takeaway cutlery is available.
• Drinking straws are available.
• Menus are hand held only.
• Menus are not available in Braille.
• Menus are not available in large print.
• Picture menus are not available.
• Menus are clearly written.
• Menus are presented in contrasting colours.
• The type of food served here is breakfast, hot and cold meals and sandwiches.

You are on Changing Places. Skip to the next section.

Changing Places

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• Location and access View
  • The facility is located on the fist floor.
  • The facility is 5m (16ft 5in) from the lift.
• Dimensions and features View
  • You do need a key for the facility.
  • It is a radar key.
  • The key can be obtained from a member of staff.
  • The dimensions of the facility are 230cm x 410cm (7ft 7in x 13ft 5in).
  • The facility changing bench height is adjustable.
  • The facility changing bench is free standing.
  • The length of the bench is 180cm (5ft 11in).
  • The facility hoist is powered overhead.
  • The overhead hoist covers the changing bench and the toilet.
  • The sling is attached to the hoist by hook and loop.
  • The facility toilet is peninsular.
  • The transfer space on the left as you face the toilet is 100cm (3ft 3in).
  • The transfer space on the right as you face the toilet is 90cm (2ft 11in).
  • Drop down rails are provided.
  • As you face the toilet the drop down rails are on both sides.
  • The type of sink is fixed.
  • Wall mounted hand rails are not available at the sink.
  • Disposal facilities are available.
  • A privacy screen is not available.
  • Wide tear off paper roll is available.
  • The facility has a non slip floor.
  • A functioning emergency alarm is available.

You are on Standard Changing Room. Skip to the next section.

Standard Changing Room

• There are standard changing rooms available.
• There is level access to the standard changing rooms.

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• Comments View
  • There is at least 1 changing room on each floor.
  • The changing rooms are located according to appropriate departments.
  • The nearest changing room is 43 metres from the main entrance.
  • The changing rooms each have one larger changing room 216 cm by 300 cm.
  • There is a functional emergency alarm.
  • There are mirrors at a lower level.
  • There are coat hooks at a lower level.
  • The photograph on the right shows one of the larger changing rooms.

You are on Accessible Fitting Room. Skip to the next section.

Accessible Fitting Room

• Accessible fitting room(s) are available.
• The accessible fitting room(s) is / are located in all standard fitting rooms.
• The fitting room has sufficient space for a wheelchair user to manoeuvre and an emergency alarm.

You are on Changing Places. Skip to the next section.

Changing Places

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• Location and access View
  • The facility is located on the fist floor.
  • The facility is 5m (16ft 5in) from the lift.
  • There is level access to the facility.
• Dimensions and features View
  • You do need a key for the facility.
  • It is a radar key.
  • The key can be obtained from a member of staff.
  • The dimensions of the facility are 230cm x 410cm (7ft 7in x 13ft 5in).
  • The facility changing bench height is adjustable.
  • The facility changing bench is free standing.
  • The length of the bench is 180cm (5ft 11in).
  • The facility hoist is powered overhead.
  • The overhead hoist covers the changing bench and the toilet.
  • The sling is attached to the hoist by hook and loop.
  • The facility toilet is peninsular.
  • The transfer space on the left as you face the toilet is 100cm (3ft 3in).
  • The transfer space on the right as you face the toilet is 90cm (2ft 11in).
  • Wall mounted rails are not available.
  • Drop down rails are provided.
  • As you face the toilet the drop down rails are on both sides.
  • Wall mounted hand rails are not available at the sink.
  • Disposal facilities are available.
  • A privacy screen is not available.
  • Wide tear off paper roll is available.
  • The facility has a non slip floor.
  • A functioning emergency alarm is available.

You are on Accessible Toilet. Skip to the next section.

Accessible Toilet

• Accessible toilet facilities are available.

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• Location and Access View
  • The toilet is not for the sole use of disabled people.
  • There is pictorial signage on or near the toilet door.
  • This accessible toilet is approximately 52m (56yd 2ft) from the main entrance.
  • This accessible toilet is located next to the main lifts on the 1st floor.
  • There is level access to this accessible toilet.
  • This is by lift.
• Features and Dimensions View
  • This is a unisex toilet.
  • A key is not required for the accessible toilet.
  • The door opens outwards.
  • The door is locked by a locking handle.
  • The width of the accessible toilet door is 94cm (3ft 1in).
  • The door is light.
  • The dimensions of the accessible toilet are 169cm x 240cm (5ft 7in x 7ft 10in).
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 100cm (3ft 3in).
  • There is a dropdown rail on the transfer side.
  • There is a flush, however it is not on the transfer side.
  • The tap type is lever.
  • There is a mixer tap.
  • The emergency pull cord alarm is not fully functional.
  • Disposal facilities are available in the cubicle.
  • There is a/are coat hook(s).
  • The coat hook is within 120cm (3ft 11in) from floor level.
• Position of Fixtures View
  • Wall-mounted grab rails are available.
  • As you face the toilet the wall-mounted grab rails are on both sides.
  • There is not a shelf within the accessible toilet.
  • There is a mirror.
  • Mirrors are placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is placed higher than 100cm (3ft 3in).
  • The height of the hand dryer is 104cm (3ft 5in).
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is good.
  • The contrast between the internal door and wall is good.
  • The contrast between the wall-mounted grab rail(s) and wall is fair.
  • The contrast between the dropdown rail(s) and wall is fair.
  • The contrast between the walls and floor is poor.
  • The lighting levels are bright.
• Comments View
  • There is also an accessible toilet on the ground and lower ground floors in the staff areas.
  • These other accessible toilets can be accessed by asking a member of staff.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

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• Availability and Location of Standard Toilets View
  • Standard toilets are available.
• Access to Standard Female and Male Toilet(s) View
  • The female and male toilets are located next to the main lifts on the 1st floor.
  • The female and male toilets are 55m (60yd) from the main entrance.
  • Inside the venue, there is level access to the female and male toilet.
  • Lighting levels are bright.
• Baby Change Facilities View
  • Baby change facilities are located within the venue.
  • The height of the baby change table once extended is 85cm (2ft 9in).
  • Inside the venue, there is level access to the baby change facility.
  • This is by lift.
• Comments View
  • The baby change facilities are located in a dedicated room next to the toilets.
  • There is a family toilet facility located in a dedicated room next to the toilets.
  • The family toilet room has standard and lowered sinks and toilets and baby change facilities.

You are on Additional Info. Skip to the next section.

Additional Info

• Staff do receive disability awareness / equality training.
• Documents are not available in Braille.
• Documents are not available in large print.
• A member of staff trained in BSL skills is not generally on duty.

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• Comments View
  • A personal shopper is available on request.
  • The photograph on the left shows the baby change room.
  • The photograph on the right shows the family toilet room.