You are on Location. Skip to the next section.

Location

• The venue is situated outside the centre of the town.
• This venue is situated in Bournemouth.
• The venue is not situated on a road which has a steep gradient.
• The nearest mainline station is Bournemouth.

You are on Parking. Skip to the next section.

Parking

• The venue does not have its own car park.
• There is a car park for public use within 200m (approx).
• The name of the car park is Bournemouth Station Car Park.
• The car park is located at the front of the station, off Holdenhurst Road.
• There is not a designated drop off point.

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• Comments View
  • Please see the separate access guide for Bournemouth Station for details on the parking.

You are on Outside Access (Main Entrance). Skip to the next section.

Outside Access (Main Entrance)

• This information is for the entrance located off Holdenhurst Road.
• There is not level access into the venue.
• There are no doors at this entrance.

You are on Level Change (Main Entrance). Skip to the next section.

Level Change (Main Entrance)

• There is a ramp/slope to access this area/service.
• The ramp/slope is located in front of the entrance.

You are on Inside Access. Skip to the next section.

Inside Access

• There is not level access to the service.
• There is not a hearing assistance system.
• This venue does not play background music.
• Lighting levels are varied.
• Motorised scooters are welcomed in public parts of the venue.
• Customers cannot charge scooters or wheelchairs at the venue.

You are on Level Change (Inside Access). Skip to the next section.

Level Change (Inside Access)

• There is a ramp/slope to access this area/service.
• The ramp/slope is located throughout the bus station.

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• Comments View
  • There is a steeper slope leading to stands 6 and 7 (photograph 2).

You are on Outside Access (Ticket and Information Office Entrance). Skip to the next section.

Outside Access (Ticket and Information Office Entrance)

• This information is for the entrance located at the front of the building.
• There is not level access into the venue.
• The main door(s) open(s) away from you (push).
• The door(s) is / are single.
• The door(s) is / are heavy.
• The width of the door opening is 90cm (2ft 11in).

You are on Level Change (Ticket and Information Office Entrance). Skip to the next section.

Level Change (Ticket and Information Office Entrance)

• There is a ramp/slope to access this area/service.
• The ramp/slope is located in front of the entrance.
• The ramp/slope is permanent.
• There is not a level landing at the top of the ramp/slope.

You are on Reception (Ticket and Information Office). Skip to the next section.

Reception (Ticket and Information Office)

• The desk/counter is 4m (4yd 1ft) from the ticket and information office entrance.
• There is level access to the desk/counter from the entrance.
• The lighting levels are bright.
• The desk/counter is high (110cm+).
• The desk/counter has a low (76cm or lower) section.
• There is a hearing assistance system.
• The type of system is a portable loop.
• Staff are trained to use the system.

You are on Bus Station. Skip to the next section.

Bus Station

• There are 17 stands / bays.
• The station is staffed.
• There are generally 3 member(s) of staff on duty.
• The station is not staffed between 17:30 - 08:00.
• There is not an office to obtain help (other than the ticket office).
• There is a ticket office / travel centre.
• The ticket office / travel centre is located at the side of the bus station, by stand E.
• The ticket office / travel centre is 45m (49yd 8in) from the main entrance.
• Announcements are visual.
• The bus companies operating within this station are National Express, Wilts and Dorset, Bournemouth Airport Shuttle, Transdev Yellow Buses and Shamrock Buses.
• There is a taxi rank at the station.
• The taxi rank is located between the bus and railway stations.
• The taxi rank is 25m (27yd 1ft) from the main entrance.
• Shops and services within the station include a coffee shop and the Tourist Information Office.
• Not all key concourse shops and services have level access.

You are on Bus Station Stand. Skip to the next section.

Bus Station Stand

• Stand / Bay number(s) 1-7, A-H, J-K.
• The stands accessed by ramp / slope are 1-7, A-H, J-K.

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• Comments View
  • The numbered stands are used by local buses.
  • The lettered stands are used by National Express coaches.

You are on Toilet with Adaptations. Skip to the next section.

Toilet with Adaptations

• There are accessible toilet facilities within this venue.

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• Location and Access View
  • The toilet is for the sole use of disabled people.
  • There is pictorial signage on or near the toilet door.
  • This accessible toilet is approximately 28m (30yd 1ft) from the main entrance.
  • This accessible toilet is located on the left hand side of the station as you enter, next to stands A and B.
  • There is not level access to this accessible toilet.
• Features and Dimensions View
  • This is a unisex toilet.
  • A key is required for the accessible toilet.
  • The key is a radar key.
  • The key can be obtained from the ticket and information office.
  • The door opens outwards.
  • The door is locked by a twist lock.
  • The width of the accessible toilet door is 87cm (2ft 10in).
  • The door is heavy.
  • The dimensions of the accessible toilet are 185cm x 166cm (6ft 1in x 5ft 5in).
  • There is not a clear 150cm x 150cm manoeuvring space in the accessible toilet.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 128cm (4ft 2in).
  • There is no dropdown rail.
  • There is a flush, however it is not on the transfer side.
  • The tap type is push.
  • There is a mixer tap.
  • There is an emergency pull cord alarm in the cubicle.
  • The emergency pull cord alarm is fully functional.
  • Disposal facilities are not available in the cubicle.
  • There is a/are coat hook(s).
• Position of Fixtures View
  • Wall-mounted grab rails are available.
  • As you face the toilet the wall-mounted grab rails are on both sides.
  • There is not a shelf within the accessible toilet.
  • There is not a mirror.
  • The height of the toilet seat above floor level is 45cm (1ft 6in).
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is placed higher than 100cm (3ft 3in).
  • The height of the hand dryer is 105cm (3ft 5in).
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a wash basin.
  • The wash basin cannot be reached from seated on the toilet.
  • The wash basin is placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 75cm (2ft 6in).
• Colour Contrast and Lighting View
  • There is a medium colour contrast between the internal door and wall.
  • The contrast between the external door and wall is good.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • The toilet seat colour contrast is poor.
  • The contrast between the walls and floor is good.
  • The lighting levels are medium.
• Comments View
  • Baby change facilities are located within the venue.
  • The baby change facilities are located within the accessible toilet.
  • The height of the baby change table once extended is 99cm (3ft 2in).

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

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• Availability and Location of Standard Toilets View
  • Standard toilet facilities are available.
• Access to Standard Female and Male Toilet(s) View
  • The female and male toilet facilities that were surveyed are located on the left hand side of the station as you enter, next to stands A and B.
  • The female and male toilets are approximately 28m (30yd 1ft) from the main entrance.
  • Inside the venue, there is not level access to the female and male toilets.
  • Lighting levels are ultraviolet.

You are on Level Change (Accessible and Standard Toilets). Skip to the next section.

Level Change (Accessible and Standard Toilets)

• There is a ramp/slope to access this area/service.
• The ramp/slope is located in front of the entrances.
• The ramp/slope is permanent.
• There is not a level landing at the top of the ramp/slope.

You are on Additional Info. Skip to the next section.

Additional Info

• Staff do not receive disability awareness / equality training.
• Documents can be requested in Braille.
• Documents can be requested in large print.
• A member of staff trained in BSL skills is not generally on duty.
• This service can be requested.