Access Guide
Introduction
- Services / facilities within the building include bar and lounge areas, conference facilities, health club and swimming pool, restaurants, room service, sports bar, and a nightclub.
- Services / facilities within the grounds include electric vehicle charging points.
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Comments
View
- The Après Nightclub is open 20:30 - 02:30 on Fridays and Saturdays.
Location
- There is not a bus stop within 150m (164yds) of the venue.
- The nearest National Rail station is Bracknell.
Parking
- The venue does have its own car park.
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Venue Car Park
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- Parking is free for all users.
- The car park is located in front, to the left, and behind the venue.
- The car park type is open air/surface.
- Parking spaces for Blue Badge holders cannot booked in advance.
- There is/are 3 Blue Badge parking bay(s) within the car park.
- The dimensions of the Blue Badge parking bay(s) are 300cm x 440cm (9ft 10in x 14ft 5in).
- The nearest Blue Badge bay is 26m (28yd 1ft) from the main entrance.
- The furthest Blue Badge bay is 32m (34yd 2ft) from the main entrance.
- The route from the car park to the entrance is accessible to a wheelchair user with assistance.
- Assistance may be required because there is/are slopes/ramps.
- The car park surface is block paving.
- There is a dropped kerb between the car park and the venue.
- The dropped kerb does not have tactile paving.
- There is a road to cross between the car park and the entrance.
- The road is generally quiet.
- The car park does not have a height restriction barrier.
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Drop-off Point
View
- There is not a designated drop off point.
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Comments
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- There are electric vehicle charging points available.
- The provider of the charging points is Pod Point.
- The electric vehicle charging points are located to the left of the venue.
- Colleagues are not able to provide assistance with the electric vehicle charging points.
- There are 8 electric vehicle charging points.
- The electric vehicle charging bays are clearly marked.
- The charging points are located to the front as you approach the bay.
- The height of the electric vehicle charging point nozzle slot is 115cm.
- An app is required to use the charging points.
- Payment signs are not provided.
- Payment for charging is made via an app/online.
- For more information and a guide to electric vehicle charging please click here (opens in a new tab).
- There are not designated electric vehicle charging points available for Blue Badge holders.
- There are electric vehicle charging points available.
Outside Access (Main Entrance)
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Entrance
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- This information is for the entrance located at the front of the building, facing John Nike Way.
- There is ramped/sloped or stepped access at this entrance.
- The main door(s) open(s) automatically.
- The door(s) is/are double width.
- The width of the door opening is 135cm.
- There is a second set of doors.
- The door(s) open(s) automatically.
- The door(s) is/are double width.
- The width of the door opening is 124cm.
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Ramp/Slope
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- The ramp/slope is located the right of the entrance.
- The gradient of the ramp/slope is steep.
- The ramp/slope is permanent.
- There is not a level landing at the top of the ramp/slope.
- There is not a/are not handrail(s) at the ramp.
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Step(s)
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- The step(s) is/are located in front of the entrance.
- There is/are 9 step(s).
- The step(s) is/are not clearly marked.
- The height of the step(s) is/are between 15cm and 18cm.
- The height of the step(s) is/are 15cm.
- There is a/are handrail(s) at the step(s).
- The handrail(s) is/are on both sides.
- Handrails are not at the recommended height (90cm-100cm).
- Handrails do cover the flight of stairs throughout its length.
- Handrails are easy to grip.
- Handrails do not extend horizontally beyond the first and last steps.
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Comments
View
- There is an additional set of steps to the left of the main entrance.
- There are 6 steps here.
- The steps are not clearly marked.
- The steps are deep (18cm+).
- There is not a handrail at these steps.
- There is an additional set of steps to the left of the main entrance.
Reception
- The desk/counter is 2m (2yd 7in) from the main entrance.
- There is level access to the desk/counter from the entrance.
- The desk/counter is medium height (77cm - 109cm).
- The desk/counter has a low (76cm or lower) section.
- The lighting levels are moderate to good.
- There is not a hearing assistance system.
Inside Access
- There is level access to the service(s).
- There is a hearing assistance system.
- The system is a fixed loop.
- The hearing assistance system was not tested at the time of the survey.
- This venue does play background music.
- Music is played quietly in the reception and lounge areas.
- Motorised scooters are welcomed in public parts of the venue.
- The lighting levels are low to moderate.
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Comments
View
- The hearing assistance system is in the conference rooms.
Lift
- There is a lift for public use.
- The lift is located diagonally left from the main entrance, past reception.
- The lift is a standard lift.
- The floors which are accessible by this lift are B, G, 1, 2, 3.
- Wall mounted information boards are not provided at lift landings.
- The lift is approximately 14m (15yd 11in) from the main entrance.
- Staff do not need to be notified for use of the lift.
- The clear door width is 100cm (3ft 3in).
- The dimensions of the lift are 135cm x 158cm (4ft 5in x 5ft 2in).
- There are not separate entry and exit doors in the lift.
- There is a mirror to aid reversing out of the lift.
- The lift does have a visual floor indicator.
- The lift does not have an audible announcer.
- The controls for the lift are within 90cm - 120cm from the floor.
- The lift does not have Braille markings.
- The lift does have tactile markings.
- The lighting level in the lift is good.
Other Floors
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Steps
View
- The floors which are accessible by stairs are B, G, 1, 2, 3.
- There are 15+ steps between floors.
- The steps are not clearly marked.
- The steps are medium height (11cm - 17cm).
- The steps do have handrails.
- The steps have a handrail on both sides.
- There is a landing.
- The lighting levels are good.
Room
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General Information
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- The Tourist Board rating is 4.
- There are 205 rooms in total.
- There are 14 standard ground floor rooms.
- There are 189 standard rooms on other floors.
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Accessible Rooms
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- There are accessible ensuite facilities.
- There is / are 2 room(s) which has / have accessible ensuite facilities.
- There is / are 0 adjoining room(s) available for carers.
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Location and Access
View
- The accessible room viewed is 67m (73yd 10in) from the main entrance.
- There is level access from an accessible entrance.
- No accessible rooms are located in a separate building from the main hotel.
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Accessible Room
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- The room number or room name viewed was 105.
- The width of the door is 85cm (2ft 9in).
- The height of the bed is 65cm (2ft 2in).
- The measurement between the bed base and floor is 4cm (2in).
- Light switches are within 120cm from floor level.
- There is not a functional emergency alarm in the room.
- No emergency alarm is fitted in the room.
- An adjoining room is not available.
- Assistance dogs are welcomed to stay with guests in accessible rooms.
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Accessible Ensuite
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- The width of the door to the ensuite is 86cm (2ft 10in).
- The door opens outwards.
- The door is easy to open.
- The door is locked by a twist lock.
- The dimensions of the accessible ensuite are 216cm x 205cm (7ft 1in x 6ft 9in).
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the right.
- The lateral transfer space is 115cm (3ft 9in).
- There is a dropdown rail on the transfer side.
- There is a flush on the transfer side.
- Wall mounted grab rails are available for the toilet.
- As you face the toilet, the wall mounted grab rails are on both sides.
- The toilet seat is 48cm (1ft 7in) above floor level.
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm in height.
- There is a sink.
- The sink can be reached from seated on the toilet.
- The height of the sink is 76cm (2ft 6in).
- The tap type is lever.
- There is a mixer tap for the sink.
- There is not a functional emergency alarm available in the ensuite.
- It is out of reach (higher than 10cm (4") from floor).
- Disposal facilities are available.
- There are mirrors.
- Mirrors are not placed at a lower level or at an angle for ease of use.
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Bath and Shower
View
- There is not a bath.
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Wheel In Shower
View
- There is a wheel in shower.
- The shower head is adjustable.
- The shower control type is lever.
- The shower seat is flip-down.
- The flip-down or fixed seat height is 50cm (1ft 8in).
- There are handrails available for the shower.
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Signage, colour contrast and lighting in accessible rooms
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- There is tactile signage on or near the hotel door.
- The colour contrast between the external hotel room door and wall is high.
- The colour contrast between the walls and floor is high.
- The colour contrast between the internal hotel room door and wall is high.
- The colour contrast between the external ensuite door and wall is high.
- Lighting levels in the room are varied.
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Colour contrast and lighting in accessible ensuite
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- The colour contrast between the internal ensuite door and wall is high.
- The colour contrast between the walls and floor in the ensuite is low.
- The colour contrast between the dropdown rails and wall is medium.
- The colour contrast between the grab rails and wall is medium.
- Lighting levels in the ensuite are good.
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Auxiliary Aids - General
View
- Some rooms have auxiliary aids for people with sensory impairments.
- The available auxiliary aid(s) is(are) flashing alarm(s).
- Flashing fire alarms are in rooms.
- The venue does not provide other auxiliary aids for people with mobility impairments.
- Assistance dogs are welcome to stay with guests in rooms.
- The number of accessible rooms with baths is 0.
- The number of accessible rooms with wheel in showers is 2.
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Ground Floor Standard Rooms
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- There are standard rooms on the ground floor.
- There is level access to ground floor rooms.
- Adjoining rooms are available.
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Standard Rooms on Other Floors
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- There are standard rooms on other floors.
- The other floors can be accessed by lift.
- Adjoining rooms are available.
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Comments
View
- Signage on the hotel room door is numerical.
Eating and Drinking (Aspen Lounge)
- The following information is for the bar.
- The bar is located straight ahead as you enter the hotel.
- The bar does serve food.
- Full table service is available.
- No tables are permanently fixed.
- No chairs are permanently fixed.
- Some chairs have armrests.
- The nearest table is approximately 13m (14yd 8in) from the main entrance.
- The distance between the floor and the lowest table is 48cm (1ft 7in).
- The distance between the floor and the highest table is 108cm (3ft 7in).
- There is ample room for a wheelchair user to manoeuvre.
- Takeaway cutlery is not available.
- Drinking straws are available.
- Children are welcomed in the bar area.
- Menus are hand held only.
- Menus are not available in Braille.
- Menus are available in large print.
- Picture menus are not available.
- Menus are clearly written.
- Menus are presented in contrasting colours.
- The type of food served here is a modern bar menu.
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Comments
View
- There are coffee tables at a surface height of 32cm - 40cm from the floor.
Eating and Drinking (Rowans Restaurant)
- The following information is for the restaurant.
- The restaurant is located on the ground floor.
- Full table service is available.
- No tables are permanently fixed.
- No chairs are permanently fixed.
- Some chairs have armrests.
- The nearest table is approximately 15m (16yd 1ft) from the main entrance.
- The standard height for tables is 70cm.
- There is ample room for a wheelchair user to manoeuvre.
- Takeaway cutlery is not available.
- Drinking straws are available.
- Menus are hand held only.
- Menus are not available in Braille.
- Menus are available in large print.
- Picture menus are not available.
- Menus are clearly written.
- Menus are presented in contrasting colours.
- The type of food served here is Fine Dining.
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Comments
View
- There is step-free access at the entrance to the restaurant.
- The doors are double width and are permanently held open during service hours.
- The width of the door opening is 120cm.
- There is step-free access at the entrance to the restaurant.
Eating and Drinking (The Bier Keller)
- The following information is for the bar.
- The bar is located on the lower ground floor.
- The bar does serve food.
- Full table service is available.
- There is not a lowered section at the counter.
- No tables are permanently fixed.
- Some chairs are permanently fixed.
- Some chairs have armrests.
- The nearest table is approximately 22m (24yd 2in) from the lift.
- The standard height for tables is 70cm.
- There is ample room for a wheelchair user to manoeuvre.
- Takeaway cutlery is not available.
- Drinking straws are available.
- Children are welcomed in the bar area.
- Menus are hand held only.
- Menus are not available in Braille.
- Menus are not available in large print.
- Picture menus are not available.
- Menus are clearly written.
- Menus are presented in contrasting colours.
- The type of food served here is a modern bar menu.
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Comments
View
- Children are welcome in the bar area Mondays to Thursdays.
Opening Times (The Bier Keller)
- Monday 17:30 - 23:00.
- Tuesday 17:30 - 23:00.
- Wednesday 17:30 - 23:00.
- Thursday 17:30 - 23:00.
- Friday 19:00 - 00:00.
- Saturday 19:00 - 00:00.
- Sunday Closed.
Access to Wellness Leisure Club
- The Wellness Leisure Club and swimming pool are located on the lower ground floor of the hotel.
- The Club is usually accessed from within the hotel.
- There is step-free access to the Club from within the hotel via lift.
- There is also stepped access to the Club from outside the hotel to the left of the main entrance.
Outside Access (Wellness Leisure Club)
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Entrance
View
- This information is for the entrance located to the left of the main entrance to the hotel.
- There is stepped access at this entrance.
- The main door(s) open(s) away from you (push).
- The door(s) may be difficult to open.
- The door(s) is/are double width but one door is locked.
- The width of the door opening is 78cm.
- There is a second set of doors.
- The door(s) open(s) away from you (push).
- The door(s) is/are double width but one door is locked.
- The door(s) is/are permanently held open.
- The width of the door opening is 81cm.
- There is a small lip on the threshold of the entrance, with a height of 2cm or below.
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Step(s)
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- The step(s) is/are located in front of the entrance.
- There is/are 15 step(s).
- The step(s) is/are not clearly marked.
- The height of the step(s) is/are between 15cm and 18cm.
- The height of the step(s) is/are 15cm.
- There is a/are handrail(s) at the step(s).
- The handrail(s) is/are on both sides.
- Handrails are at the recommended height (90cm-100cm).
- Handrails do cover the flight of stairs throughout its length.
- Handrails are not easy to grip.
- Handrails do not extend horizontally beyond the first and last steps.
Entrance (Wellness Leisure Club)
- This information is for the entrance located on the lower ground floor.
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Entrance
View
- There is step-free access at this entrance.
- The main door(s) open(s) away from you (push).
- The door(s) is/are double width but one door is locked.
- The door(s) may be difficult to open.
- The width of the door opening is 83cm.
- There is a small lip on the threshold of the entrance, with a height of 2cm or below.
Reception (Wellness Leisure Club)
- The desk/counter is 9m (9yd 2ft) from the entrance to the Wellness Leisure Club.
- There is level access to the desk/counter from the entrance.
- The desk/counter is high (110cm+).
- The desk/counter does not have a low (76cm or lower) section.
- The lighting levels are good.
- There is not a hearing assistance system.
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Comments
View
- There is a seating area close to the reception point.
- Access to the seating area is unobstructed.
- In this area there are armchairs available.
- There is a coffee table with a surface height of 43cm from the floor.
- There is sufficient space for a wheelchair user to use the seating area.
- There is a seating area close to the reception point.
Entrance (Swimming Pool)
- This information is for the entrance located past the Wellness Leisure Club reception desk.
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Entrance
View
- There is ramped/sloped access at this entrance.
- The main door(s) open(s) towards you (pull).
- The door(s) is/are double width.
- The door(s) may be difficult to open.
- The width of the door opening is 161cm.
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Ramp/Slope
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- The ramp/slope is located in front of the entrance doorway.
- The gradient of the ramp/slope is steep.
- The ramp/slope is permanent.
- There is not a level landing at the top of the ramp/slope.
Swimming Pool
- There is level access from the changing area to the swimming pool.
- There is not a ramped entrance into the water.
- There is not a wet side chair available.
- There is not a hoist for wheelchair users to access the water.
- There are not steps into the swimming pool.
- There is a ladder type entrance into the water.
- There is a handrail on both sides of the ladder.
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Comments
View
- There is stepped access to the female and male standard changing rooms from within the swimming pool area.
- There is a foot wash bath at the entrance to the changing room.
- There is a 16cm high step into and out of the foot wash bath.
- There is stepped access to the female and male standard changing rooms from within the swimming pool area.
Swimming Pool Facilities
- There is a jacuzzi/hot tub located within the swimming pool area.
- There is stepped access into the jacuzzi/hot tub.
- There are 3 steps into the water.
- The steps into the water are not clearly marked.
- There are handrails at the steps into the water.
- The handrails are on both sides.
- There is a steam room located within the swimming pool area.
- The width of the steam room door is 66cm.
- There is a 4cm high step over into the steam room.
- There is a sauna located within the swimming pool area.
- The width of the sauna door is 60cm.
- There is an 8cm high step over into the sauna.
- There is a family room located within the swimming pool area.
- The family room door opens away from you (push).
- The door is single width, and is easy to open.
- Baby changing facilities are located within the family room.
- There is a flip down baby change table available.
- The height of the baby change table is 84cm.
- There is seating with armrests on both sides.
- There is also sun lounger style reclined seating available.
Fitness Suite (Wellness Leisure Club)
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Access to Fitness Suite
View
- The fitness suite is located on the basement floor.
- The fitness suite is 16m (17yd 1ft) from the lift.
- There is step free access to the fitness suite.
- Level access is by lift.
- There are doors into the fitness suite.
- The doors open away from you (push).
- The doors are single.
- The door(s) may be difficult to open.
- The opening is 76cm (2ft 6in) wide.
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Fitness Suite (General)
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- Staff receive no training in assisting disabled people.
- Equipment suitable for mobility or sensory impaired users includes main cable machine, and free weights.
- A portable hearing assistance system is not available for induction.
- There is not clear manoeuvring space between equipment.
- There is level access to all of the equipment.
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Comments
View
- Within the facility there is are separate weights, cardio, and group cycle rooms.
- There is also the Alpine Retreat beauty room where customers may enjoy a body massage, or facial treatment.
- The lighting levels are varied.
- Within the facility there is are separate weights, cardio, and group cycle rooms.
Toilet with Adaptations (Left Hand Transfer)
- Accessible toilet facilities are available.
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Location and Access
View
- There is tactile, pictorial and written text signage on or near the toilet door.
- This accessible toilet is approximately 37m (40yd 1ft) from the main entrance.
- The accessible toilet is located to the left as you enter.
- There is level access to this accessible toilet.
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Features and Dimensions
View
- This is a shared toilet.
- A key is not required for the accessible toilet.
- The door opens outwards.
- The door is locked by a locking handle.
- The width of the accessible toilet door is 84cm (2ft 9in).
- The door is easy to open.
- The dimensions of the accessible toilet are 125cm x 180cm (4ft 1in x 5ft 11in).
- There is not sufficient turning space in the cubicle for a wheelchair user.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the left.
- The lateral transfer space is 65cm (2ft 2in).
- There is a dropdown rail on the transfer side.
- There is a flush, however it is not on the transfer side.
- The tap type is lever.
- There is not a mixer tap.
- There is an emergency alarm.
- The emergency pull cord alarm is not fully functional.
- The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
- Disposal facilities are available in the cubicle.
- There is a/are sanitary and clinical waste disposal units.
- There is not a/are not coat hook(s).
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Position of Fixtures
View
- Wall mounted grab rails are available for the toilet.
- As you face the toilet the wall-mounted grab rails are on the right.
- There is not a shelf within the accessible toilet.
- There is a mirror.
- Mirrors are not placed at a lower level or at an angle for ease of use.
- The height of the toilet seat above floor level is 45cm (1ft 6in).
- There is not a hand dryer.
- There is a towel dispenser.
- The towel dispenser cannot be reached from seated on the toilet.
- The towel dispenser is placed higher than 100cm (3ft 3in).
- The height of the towel dispenser is 127cm (4ft 2in).
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- There is a wash basin.
- The wash basin cannot be reached from seated on the toilet.
- The wash basin is not placed higher than 74cm (2ft 5in).
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Colour Contrast and Lighting
View
- There is a high colour contrast between the external door and wall.
- There is a high colour contrast between the internal door and wall.
- There is a low colour contrast between the wall-mounted grab rail(s) and wall.
- There is a low colour contrast between the dropdown rail(s) and wall.
- There is a high colour contrast between the walls and floor.
- The lighting levels are good.
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Baby Change Facilities
View
- Baby change facilities are located within the venue.
- Baby change facilities are located within the accessible toilet.
- The height of the baby change table once extended is 99cm (3ft 3in).
Standard Toilet(s) (Female)
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Availability and Location of Standard Toilets
View
- Standard toilet facilities are available.
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Access to Standard Female Toilet(s)
View
- The female toilet facilities that were surveyed are located on the left after the entrance, past reception.
- The female toilet(s) is/are approximately 20m (21yd 2ft) from the main entrance.
- Inside the venue, there is level access to the female toilet(s).
- Lighting levels in the female toilets are good.
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Baby Change Facilities
View
- Baby change facilities are located within the venue.
- Baby change facilities are located in the female standard toilet.
- The height of the baby change table once extended is 103cm (3ft 5in).
- Inside the venue, there is level access to the baby change facility.
Standard Toilet(s) (Male)
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Availability and Location of Standard Toilets
View
- Standard toilet facilities are available.
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Access to Standard Male Toilet(s)
View
- The male toilet facilities that were surveyed are located on the left after the entrance, past reception.
- The male toilet(s) is/are approximately 20m (21yd 2ft) from the main entrance.
- Inside the venue, there is level access to the male toilet(s).
- Lighting levels in the male toilets are good.
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Baby Change Facilities
View
- Baby change facilities are located within the venue.
- Baby change facilities are located in the male standard toilet.
- The height of the baby change table once extended is 103cm (3ft 5in).
- Inside the venue, there is level access to the baby change facility.
Standard Changing Room
- There is a/are standard changing room(s) available.
- The standard changing room(s) is/are approximately 15m (16yd 1ft) from the entrance to the Wellness Leisure Club.
- The standard changing room(s) is/are approximately 4m (4yd 1ft) from the reception desk.
- The standard changing room(s) is/are approximately 1m (3ft 3in) from the entrance to the swimming pool.
- The standard changing room(s) surveyed is/are located within the Wellness Leisure Club on the lower ground floor.
- There is level access to the standard changing room(s).
- Shower facilities are available within the changing room(s).
- There is not level access to the shower facilities.
- The shower cubicle(s) / area is / are accessed via a shallow step.
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Comments
View
- There is stepped access to the swimming pool from within the standard changing rooms.
- There is a foot wash bath at the entrance to the swimming pool.
- There is a 16cm high step into and out of the foot wash bath.
- There is stepped access to the swimming pool from within the standard changing rooms.
Standard Toilet(s) (Standard Changing Room)
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Availability and Location of Standard Toilets
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- Standard toilet facilities are available.
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Access to Standard Female and Male Toilet(s)
View
- The female and male toilet facilities that were surveyed are located within each of the female and male standard changing rooms.
- The female and male toilets are approximately 7m (7yd 1ft) from the entrance to the changing room.
- Inside the venue, there is level access to the female and male toilets.
- Lighting levels in the female and male toilets are good.
Additional Info
- Documents are not available in Braille.
- Documents are not available in large print.
- A bowl of water can be provided for an assistance dog.
- A member of staff trained in BSL skills is not normally on duty.
- This service cannot be requested.