Access Guide
Introduction
- Services / facilities within the building include a cafe.
- Services / facilities within the grounds include the reception kiosk, changing rooms, and recreational lake.
Location
- There is not a bus stop within 150m (164yds) of the venue.
- The nearest National Rail station is Sandhurst.
Opening Times
- Monday 09:00 - 17:00.
- Tuesday 09:00 - 17:00.
- Wednesday 09:00 - 17:00.
- Thursday 09:00 - 17:00.
- Friday 09:00 - 17:00.
- Saturday Closed.
- Sunday Closed.
Parking
- The venue does have its own car park.
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Venue Car Park
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- Parking is free for all users.
- The car park is located straight on past the Horseshoe Lake public car park off Mill Lane.
- The car park type is open air/surface.
- Parking spaces for Blue Badge holders cannot booked in advance.
- There is/are 2 Blue Badge parking bay(s) within the car park.
- The dimensions of the Blue Badge parking bay(s) are 232cm x 482cm (7ft 7in x 15ft 10in).
- The nearest Blue Badge bay is 15m (16yd 1ft) from the Beach Hut reception.
- The furthest Blue Badge bay is 23m (25yd 6in) from the Beach Hut reception.
- The route from the car park to the entrance is accessible to a wheelchair user with assistance.
- Assistance may be required because there is/are slopes/ramps.
- The car park surface is tarmac.
- There is not a road to cross between the car park and the entrance.
- The car park does not have a height restriction barrier.
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Drop-off Point
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- There is not a designated drop off point.
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Comments
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- General access off Mill Lane to Horseshoe Lake and the activity centre is height restricted to 2.2m.
- The height restriction barriers were held open at the time of survey (January 2024).
- General access off Mill Lane to Horseshoe Lake and the activity centre is height restricted to 2.2m.
The Beach Hut
- Visitors arriving for pre-booked activities should report to the Beach Hut next to Horseshoe Lake.
- The Beach Hut is visible from the car park.
Reception (The Beach Hut)
- The desk/counter is 15m (16yd 1ft) from the nearest Blue Badge parking bay.
- There is not level access to the desk/counter from the entrance.
- The desk/counter is medium height (77cm - 109cm).
- The desk/counter does not have a low (76cm or lower) section.
- There is not a hearing assistance system.
Level Change (The Beach Hut)
- There is a ramp/slope to access this area/service.
- The ramp/slope is located in front of the Beach Hut reception window.
- The ramp/slope gradient is slight.
- The ramp/slope is permanent.
- There is not a level landing at the top of the ramp/slope.
- The ramp does not have handrails.
- The width of the ramp/slope is 121cm (3ft 12in).
- There is not tactile paving at the top and bottom of the steps.
Outside Access (Lake View Café)
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Entrance
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- This information is for the entrance located to the left hand side of the main building.
- There is ramped/sloped access at this entrance.
- The main door(s) open(s) by sliding.
- The door(s) may be difficult to open.
- The door(s) is/are single width.
- The width of the door opening is 94cm.
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Ramp/Slope
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- The ramp/slope is located at the threshold of the doorway on request.
- The gradient of the ramp/slope is steep.
- The ramp/slope is portable.
- There is not a level landing at the top of the ramp/slope.
- Please contact café staff for use of the portable ramp.
- The width of the ramp/slope is 90cm (2ft 11in).
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Comments
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- There is a 6cm high step at the threshold of the doorway when the portable ramp is not in use.
Level Change (Lake View Café)
- There is a ramp/slope to access this area/service.
- The ramp/slope is located to the left hand side of the main building.
- The ramp/slope gradient is steep.
- The ramp/slope is permanent.
- There is a level landing at the top of the ramp/slope.
- The ramp does have handrails.
- The handrails are on both sides.
- There is not tactile paving at the top and bottom of the steps.
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Comments
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- There is a similar slope to the rear of the building for access to the kiosk counter.
Opening Times (Lake View Café)
- Monday 09:00 - 15:00.
- Tuesday 09:00 - 15:00.
- Wednesday 09:00 - 15:00.
- Thursday 09:00 - 15:00.
- Friday 09:00 - 15:00.
- Saturday 09:00 - 16:00.
- Sunday 09:00 - 16:00.
Eating and Drinking (Lake View Café)
- The following information is for the café.
- Full table service is not available.
- Food or drinks are ordered from the service counter.
- Food or drinks can be brought to the table.
- There is not a lowered section at the counter.
- Some tables are permanently fixed.
- No chairs are permanently fixed.
- No chairs have armrests.
- The nearest table is approximately 1m (3ft 3in) from the entrance to the café.
- The distance between the floor and the lowest table is 74cm (2ft 5in).
- The distance between the floor and the highest table is 101cm (3ft 4in).
- The standard height for tables is 74cm.
- There is ample room for a wheelchair user to manoeuvre.
- Plastic / takeaway cups are available.
- Plastic / takeaway cutlery is available.
- Drinking straws are available.
- Menus are hand held and wall.
- Menus are not available in Braille.
- Menus are not available in large print.
- Picture menus are not available.
- Menus are clearly written.
- Menus are presented in contrasting colours.
- The type of food served here is hot and cold meals and snacks.
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Comments
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- There is also external picnic table seating with a table surface height 71cm from the floor.
Counter (Lake View Café Kiosk)
- The counter is 12m (13yd 4in) from the entrance.
- There is level access to the counter from the entrance.
- The height of the counter is 117cm (3ft 10in).
- There is not a lowered section.
- There is not a hearing assistance system.
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Comments
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- Access to the counter is via the outside decking.
Accessible Toilet (Lake View Café Left Hand Transfer)
- Accessible toilet facilities are available.
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Location and Access
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- There is pictorial signage on or near the toilet door.
- This accessible toilet is approximately 6m (6yd 1ft) from the entrance to the café.
- The accessible toilet is located at the rear of the venue.
- There is level access to this accessible toilet.
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Features and Dimensions
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- This is a shared toilet.
- A key is not required for the accessible toilet.
- The door opens outwards.
- The door is locked by a sliding bolt.
- The width of the accessible toilet door is 86cm (2ft 10in).
- The door may be difficult to open.
- The dimensions of the accessible toilet are 148cm x 196cm (4ft 10in x 6ft 5in).
- There is not sufficient turning space in the cubicle for a wheelchair user.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the left.
- The lateral transfer space is 82cm (2ft 8in).
- There is a dropdown rail on the transfer side.
- There is a flush, however it is not on the transfer side.
- The tap type is lever.
- There is a mixer tap.
- There is not an emergency alarm.
- The emergency pull cord alarm is not fully functional.
- Disposal facilities are available in the cubicle.
- There is a/are general domestic waste disposal units.
- There is not a/are not coat hook(s).
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Position of Fixtures
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- Wall mounted grab rails are available for the toilet.
- As you face the toilet the wall-mounted grab rails are on both sides.
- There is not a shelf within the accessible toilet.
- There is a mirror.
- Mirrors are placed at a lower level or at an angle for ease of use.
- The height of the toilet seat above floor level is 49cm (1ft 7in).
- There is not a hand dryer.
- There is a towel dispenser.
- The towel dispenser cannot be reached from seated on the toilet.
- The towel dispenser is placed higher than 100cm (3ft 3in).
- The height of the towel dispenser is 130cm (4ft 3in).
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- There is a wash basin.
- The wash basin can be reached from seated on the toilet.
- The wash basin is not placed higher than 74cm (2ft 5in).
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Colour Contrast and Lighting
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- There is a high colour contrast between the external door and wall.
- There is a high colour contrast between the internal door and wall.
- There is a high colour contrast between the wall-mounted grab rail(s) and wall.
- There is a high colour contrast between the dropdown rail(s) and wall.
- There is a high colour contrast between the walls and floor.
- The lighting levels are moderate to good.
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Baby Change Facilities
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- Baby change facilities are located within the venue.
- Baby change facilities are located within the accessible toilet.
- The height of the baby change table once extended is 98cm (3ft 3in).
Standard Changing Room
- There is a/are standard changing room(s) available.
- The standard changing room(s) is/are approximately 59m (64yd 1ft) from the reception desk.
- The standard changing room(s) surveyed is/are located to the right of the café building.
- There is not level access to the standard changing room(s).
- Shower facilities are not available within the changing room(s).
Level Change (Standard Changing Room)
- There is a ramp/slope to access this area/service.
- The ramp or slope is located immediately beyond the entrance.
- The ramp/slope gradient is steep.
- The ramp/slope is permanent.
- There is not a level landing at the top of the ramp/slope.
- The ramp does not have handrails.
- The width of the ramp/slope is 122cm (4ft).
- There is not tactile paving at the top and bottom of the steps.
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Comments
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- The approach surface to the standard changing rooms from the car park is gravel.
Accessible Toilet (Outdoor Left Hand Transfer)
- Accessible toilet facilities are available.
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Location and Access
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- There is pictorial signage on or near the toilet door.
- This accessible toilet is approximately 53m (57yd 2ft) from the Beach Hut reception.
- This accessible toilet is located to the right of the entrance to the café, towards the standard changing rooms.
- There is not level access to this accessible toilet.
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Features and Dimensions
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- This is a shared toilet.
- A key is not required for the accessible toilet.
- The door opens outwards.
- The door is locked by a hook.
- The width of the accessible toilet door is 119cm (3ft 11in).
- The door is easy to open.
- The dimensions of the accessible toilet are 220cm x 168cm (7ft 3in x 5ft 6in).
- There is not sufficient turning space in the cubicle for a wheelchair user.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the left.
- The lateral transfer space is 167cm (5ft 6in).
- There is a dropdown rail on the transfer side.
- There is a flush, however it is not on the transfer side.
- There is not an emergency alarm.
- Disposal facilities are not available in the cubicle.
- There is a/are coat hook(s).
- The height of the coat hook is 134cm from the floor.
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Position of Fixtures
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- Wall mounted grab rails are not available for the toilet.
- There is a shelf within the accessible toilet.
- The shelf has the minimum dimensions of 12.5cm x 40cm.
- The shelf is at a height of 78cm.
- The shelf is located where it is reachable.
- There is not a mirror.
- The height of the toilet seat above floor level is 42cm (1ft 5in).
- There is not a hand dryer.
- There is not a towel dispenser.
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- There is not a wash basin.
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Colour Contrast and Lighting
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- There is a low colour contrast between the external door and wall.
- There is a low colour contrast between the internal door and wall.
- There is a high colour contrast between the dropdown rail(s) and wall.
- There is a low colour contrast between the walls and floor.
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Comments
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- The door is fastened on the outside by a hook 165cm from the ground.
- Lighting levels are dependent on the time of day and the weather.
- The door is fastened on the outside by a hook 165cm from the ground.
Standard Toilet(s) (Outdoor)
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Availability and Location of Standard Toilets
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- Standard toilet facilities are available.
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Access to Standard Shared Toilet(s)
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- The shared toilets that were surveyed are located to the right of the entrance to the café, towards the standard changing rooms.
- The shared toilet(s) is/are approximately 55m (60yd 5in) from the Beach Hut reception.
- Inside the venue, there is not level access to the shared toilet(s).
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Comments
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- Lighting levels are dependent on the time of day and the weather.
Level Change (Outdoor Toilets)
- There is a/are step(s) to access this area/service.
- The step(s) is/are located at the threshold of the doorway into the outdoor accessible and standard toilets.
- There is/are 1 step(s) to the area/service.
- There is not tactile paving at the top and bottom of the steps.
- The step(s) is/are not clearly marked.
- The step(s) is/are deep (18cm+).
Outdoor Wash Basin
- There is an outdoor wash basin located to the right of the outdoor toilet cubicles.
- The height of the wash basin is 86cm.
- There are no wall-mounted grab rails.
- The wash basin tap type is lever.
- There is a wall fixed soap dispenser.
- The soap dispenser is higher than 100cm from the floor.
- There is not a towel dispenser.
- There is not a hand dryer.
- There is a deep step in front of the wash basin which may present an obstruction.
Additional Info
- Documents are not available in Braille.
- Documents are not available in large print.
- A bowl of water can be provided for an assistance dog.
- A member of staff trained in BSL skills is not normally on duty.
- This service cannot be requested.