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East Stand - Lower Tier

Brighton and Hove Albion Football Club - American Express Community Stadium, Village Way, Brighton, BN1 9BL

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Access Guide

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Getting Help and Assistance

  • There is a member of staff available for help and assistance.
  • Club staff do not receive disability awareness/equality training.
  • Stewards do not receive disability awareness/equality training.
  • Hospitality staff do not receive disability awareness/equality training.
  • Food and drink concession staff do not receive disability awareness/equality training.
  • Car parking attendants do not receive disability awareness/equality training.
  • Stewards receive deaf awareness training.
  • There is not an assistance dog toilet or toileting area at the stadium/near by.
  • Water bowls for assistance dogs are available.
  • Fixture lists are available in Braille and large print.
    There are large print food menus available.
  • There are some members of staff trained in Makaton.
  • The club have launched a hidden disability wristband for supporters with disabilities not visually apparent. These can be applied for via supporter services.
  • There are mobility aids available, however there are only a limited supply of wheelchairs.

Contact Details

Getting Here

  • By Road View
    • The stadium is located in close proximity to the A27, which can be accessed from the west and east. From the north, the A27 is located via the A23, A24 and A26.
      Alternatively the club offers three park and ride sites around the city: Mill Road, University of Brighton and Brighton Racecourse. All sites are served by wheelchair accessible buses.
      If you have any specific mobility needs tell the stewards when you arrive and they will direct you as necessary.
    • There are numerous car parks situated around the stadium for both home and away supporters; Car Park A is located off Village Way, Car Park B is located off Woodland Way, Car Park C is located Sport Centre Road and Car Park E is located off Village Way.
      All car parking spaces are subject to availability and must be booked in advance.
      Alternatively the club offer three park and ride sites around the city: Mill Road, University of Brighton and Brighton Racecourse. All of the sites are served by at least one wheelchair-accessible bus. If you have any specific mobility needs tell the stewards when you arrive and they will direct you as necessary.
  • By Bus View
    • There is a bus stop within 150 metres of the stadium.
    • A wide range of bus routes serve the Amex. On a matchday, the cost of your bus travel to the stadium is included in your league match ticket at the Amex on the following services: All Brighton and Hove buses (including services Lewes to Ringmer, Uckfield and Royal Tunbridge Wells) and Stagecoach Coastline 25 and N700 services from Worthing.
      Seagull Travel is the club’s official travel partner, operating a home and away travel service. The service includes 130 matchday express pick-up locations covering Sussex, Kent and Surrey, together with an extensive 50 pick-up locations for the local matchday bus service.
    • For more information on Seagull Travel please click here (opens new tab).
  • By Train View

Car Parking and Drop Off

Outer Concourse

  • There is step-free access throughout the outer concourse.
    There are some slight slopes in places along the concourse.
    The surface of the outer concourse is tarmac.
  • There are a number of food and drink stands located around the outer concourse.
    There is a band stand located on the north-east corner of the outer concourse, this area acts as the Fanzone on matchdays.
    There are programmes stands located at regular intervals around the concourse.
    There are merchandise stalls located outside the North and South Stands.
  • There are 15+ steps at the corner of the West and North Stands. These steps are overcome by using a long ramp with a very slight gradient.
  • Clear directional signage is provided on the concourse.
  • There is a stadium plan/map on the concourse.
  • There is a steward/member of staff available for assistance on match days.

Access Point (East Stand Lower Tier - Gate 42 Entrance and Turnstiles)

  • Access Point View
    • This information is for the access point located on the outer wall of the East Stand.
    • The access point is clearly signed.
    • There is step-free access to the access point.
    • The access point door(s) does/do contrast visually with its immediate surroundings.
    • The door(s) open(s) towards you (pull).
    • The door(s) is/are double width.
    • The width of the access point opening is 180cm.
    • There is a second set of doors.
    • The door(s) open(s) towards you (pull).
    • The door(s) is/are double width.
    • The width of the opening is 180cm.
    • There is a steward available for assistance.
    • The first set of doors are also used to access the turnstiles.
  • Access to the Stand Concourse View
    • There is step-free access from the access point to the stand concourse.

Turnstile(s) (East Stand Lower Tier - Gate 42)

  • Turnstile(s) View
    • This information is for the turnstile(s) located either side when entering the East Stand Gate 42 first set of doors.
    • The turnstile(s) is/are clearly signed.
    • The turnstiles are all similar.
    • There is step-free access to the turnstile(s) surveyed.
    • The turnstile(s) opening width is 55cm.
    • There is a/are fixed ticket reader(s) at the turnstile(s) surveyed.
    • The height of the ticket reader(s) is/are 110cm.
    • There is a steward available for assistance.
    • The turnstile(s) can be overcome by using the Gate 42 entrance.
  • Access to the Stand Concourse View
    • There is step-free access from the turnstile(s), to the stand concourse.

Access Point (East Stand Lower Tier - Gate 48 Entrance and Turnstiles)

  • Access Point View
    • This information is for the access point located on the outer wall of the East Stand.
    • The access point is clearly signed.
    • There is step-free access to the access point.
    • The access point door(s) does/do contrast visually with its immediate surroundings.
    • The door(s) open(s) towards you (pull).
    • The door(s) is/are double width.
    • The width of the access point opening is 180cm.
    • There is a second set of doors.
    • The door(s) open(s) towards you (pull).
    • The door(s) is/are double width.
    • The width of the opening is 180cm.
    • There is a steward available for assistance.
    • The first set of doors are also used to access the turnstiles.
  • Access to the Stand Concourse View
    • There is ramped/sloped access from the access point to the stand concourse.
    • The gradient of the ramp/slope is slight.

Turnstile(s) (East Stand Lower Tier - Gate 48)

  • Turnstile(s) View
    • This information is for the turnstile(s) located either side when entering the East Stand Gate 48 first set of doors.
    • The turnstile(s) is/are clearly signed.
    • The turnstiles are all similar.
    • There is step-free access to the turnstile(s) surveyed.
    • The turnstile(s) opening width is 55cm.
    • There is a/are fixed ticket reader(s) at the turnstile(s) surveyed.
    • The height of the ticket reader(s) is/are 110cm.
    • There is a steward available for assistance.
    • The turnstile(s) can be overcome by using the Gate 48 entrance.
  • Access to the Stand Concourse View
    • There is ramped/sloped access from the turnstile(s), to the stand concourse.
    • The gradient of the ramp/slope is slight.

Stand (East Stand - Lower Tier)

  • Stand View
    • This stand is for home supporters.
    • The stand can be accessed via an alternative access point.
    • There are designated spaces for wheelchair users within this stand.
    • There is designated seating for ambulant disabled people within the stand.
    • There is step-free access throughout the concourse area(s).
    • The flooring in the concourse area(s) is concrete.
    • Clear directional signage is provided in the concourse area(s).
    • Background music/noise is not played in the concourse area(s).
    • The concourse area(s) is/are congested on match days during busy periods (before kick off, just before and during half time and at the end of matches).
    • The colour contrast between the walls and floor in the concourse area(s) is good.
    • Lighting levels in the concourse area(s) are good.
    • There are food and drink counters situated along the concourse area(s).
    • Headsets for audio commentary can be used in this stand.
    • Headsets are collected from the ticket office.
    • There is not a deposit charge for the use of headsets.
    • For use of the headset supporters must provide contact detail and sign a contract.
  • Access to the Stand Seating View
    • There is stepped access from the concourse to stand seating.
    • There is/are 7 step(s).
    • The step(s) is/are clearly marked.
    • The height of the step(s) is/are 17cm.
    • There is a/are handrail(s) at the step(s).
    • The handrail(s) is/are on both sides going up.
    • Handrails are at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are easy to grip.
    • Handrails do extend horizontally beyond the first and last steps.
    • There is/are 1-15+ clearly marked step(s) to access the rows of seating from here.
  • Stand Facilities View
    • There is an/are accessible toilet(s) available within the stand.
    • Accessible toilets are located between the East and South Stands.
    • There are standard toilets available within the stand.
    • There are ambulant cubicles available in the standard toilets.
    • There is not a separate parent and baby room within the stand.

Food and Drink (East Stand - Lower Tier)

  • The food and drink counter(s) is/are located on the lower tier concourse.
  • The food and drink counter(s) is/are clearly signed.
  • There is step-free access to the food and drink counter(s).
  • The height of the food and drink counter(s) is/are medium height (77cm - 109cm).
  • There is a hearing assistance system at the food and drink counter(s).
  • The hearing assistance system(s) is/are fixed.
  • The hearing assistance system(s) is/are not signed.
  • Staff are trained to use the system.
  • Plastic / takeaway cups are available.
  • Plastic / takeaway cutlery is available.
  • Drinking straws are available.
  • There is a steward available to provide assistance with ordering food and drink.
  • Stewards can assist in taking food and drink to the designated seating area(s).
  • There are shelves located along the concourse at a height of 118cm.
    Lowered shelves are also available on the concourse at a height of 72cm.
    There are portable hearing loops available for the food and drink counters upon request from the ticket office.

Access Point (North Stand Lower Tier - Accessible Entrance 2 and Turnstiles)

  • Access Point View
    • This information is for the access point located on the east corner of the North Stand.
    • The access point is clearly signed.
    • There is step-free access to the access point.
    • The access point door(s) does/do contrast visually with its immediate surroundings.
    • The door(s) open(s) towards you (pull).
    • The door(s) is/are double width.
    • The width of the access point opening is 180cm.
    • There is a second set of doors.
    • The door(s) open(s) towards you (pull).
    • The door(s) is/are double width.
    • The width of the opening is 180cm.
    • There is a steward available for assistance.
    • The first set of doors are also used to access the turnstiles.
  • Access to the Stand Concourse View
    • There is step-free access from the access point to the stand concourse.

Designated Seating Area(s)

  • Seating Area 1 View
    • This information is for the designated seating area located at pitchside.
    • The name of the designated seating area is North West Corner.
    • There is step-free access to the designated seating area.
    • The designated seating area(s) is/are not clearly marked/signed.
    • The view from the seating area is good.
    • The number of spaces for wheelchair users varies (dependent on match/event).
    • Companions sit next to you.
    • There is sufficient space for an assistance dog to rest.
    • There is a dedicated steward to provide assistance.
    • There is an accessible toilet close to the seating area.
  • Seating Area 2 View
    • This information is for the designated seating area located at pitchside.
    • The name of the designated seating area is North East Corner.
    • There is step-free access to the designated seating area.
    • The designated seating area(s) is/are not clearly marked/signed.
    • The view from this seating area is good.
    • The number of spaces for wheelchair users varies (dependent on match/event).
    • Companions sit next to you.
    • There is sufficient space for an assistance dog to rest.
    • There is a dedicated steward for this seating area to provide assistance.
    • There is an accessible toilet close to the seating area.
    • The name of the designated seating area is Lower Tier - Viewing Platform.
    • There is step-free access to the designated seating area, via lift.
    • The designated seating area(s) is/are not clearly marked/signed.
    • The view from this seating area is good.
    • There is/are 7 designated space(s) for wheelchair users in this seating area.
    • Companions sit next to you.
    • There is sufficient space for an assistance dog to rest.
    • There is a dedicated steward for this seating area to provide assistance.
    • There is an accessible toilet close to the seating area.

Accessible Toilet(s) (South Stand East Corner - Block H)

  • There is an/are accessible toilet(s) for public use.
  • Location and Access View
    • The accessible toilet surveyed is for the sole use of disabled people.
    • This accessible toilet is located next to Block H.
    • There is step-free access to the accessible toilet.
  • Features and Dimensions View
    • This is a shared toilet.
    • A key is required for the accessible toilet.
    • The key is a radar key.
    • The key can be obtained from a steward.
    • There is pictorial signage on or near the toilet door.
    • The door opens outwards.
    • The door is heavy.
    • The door is locked by a locking handle.
    • The width of the accessible toilet door is 86cm (2ft 10in).
    • The dimensions of the accessible toilet are 200cm x 300cm (6ft 7in x 9ft 10in).
    • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
    • The toilet has not got a non-slip floor.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 134cm (4ft 5in).
    • There is a flush on the transfer side.
    • There is a spatula type lever flush.
    • There is a dropdown rail on the transfer side.
    • There is an emergency alarm.
    • The emergency pull cord alarm is fully functional.
    • There is not a flashing fire alarm beacon within the toilet.
    • Disposal facilities are available in the toilet.
    • There is a/are female sanitary disposal units.
    • There is not a/are not coat hook(s).
  • Position of Fixtures View
    • There is a/are wall-mounted grab rail(s) available.
    • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
    • There is a vertical wall-mounted grab rail on the transfer side.
    • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
    • There is a mirror.
    • The mirror is not placed at a lower level or at an angle for ease of use.
    • There is not a shelf next to the toilet.
    • The toilet has a backrest.
    • The height of the toilet seat above floor level is 48cm (1ft 7in).
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
    • There are vertical wall-mounted grab rails on both sides of the wash basin.
    • The wash basin tap type is lever.
    • There is a mixer tap.
    • There is a soap dispenser.
    • The soap dispenser cannot be reached from seated on the toilet.
    • The height of the soap dispenser is 100cm.
    • There is not a towel dispenser.
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is placed higher than 100cm (3ft 3in).
    • The height of the hand dryer is 120cm (3ft 11in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is poor.
    • The contrast between the internal door and wall is poor.
    • The contrast between the dropdown rail(s) and wall is good.
    • The contrast between the wall-mounted grab rail(s) and wall is good.
    • The toilet seat colour contrast is poor.
    • The contrast between the walls and floor is good.
    • The lighting levels are good.