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Stadium Tour

Brighton and Hove Albion Football Club - American Express Community Stadium, Village Way, Brighton, BN1 9BL

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Access Guide

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Stadium Tour Information

  • Guided public tours take place at set times on Mondays, Fridays, Saturdays and Sundays.
  • Tours can be booked online (https://www.seagullstickets.com/en-gb/categories/tourpublic), via the Albion booking line (0844 327 1901) or by visiting the ticket office.
  • Private tours for groups of between 4-60 people can be arranged at a time and date to suit you.
  • Enquiries regarding private tours can be made via; group.tours@bhafc.co.uk and bookings made by calling the Albion booking line (0844 327 1901).
  • Stadium tours will not be operational on all home matchdays.
  • Tours must be booked at least 24 hours in advance.
  • Stadium Tour Parking is located in the Bennetts Field Car Park (Car Park A).
  • Tours last approximately 1 hour 45 minutes.
  • The tour route will be subject to stadium operations on the day.
  • The main tour route encompasses a number of steps. If this is not suitable and you require a more accessible route, please contact the club in advance.
  • This access guide covers both the accessible and main tour routes.
  • There is a wheelchair available to borrow. Please ask a member of staff for further information.
  • There are 4 accessible toilets located along the tour route. These are located within the Boardroom, on the third floor of the West Stand (outside the Mansell McTaggart Lounge), off the executive boxes corridor and within the Press Room.
  • There are standard toilets located in the same locations as the accessible toilets.
  • There are steep slopes in places along the tour.
  • If required the tour guide can provide assistance with entrance doors and ramps along the route.
  • All of the tour guides have received disability awareness training.
  • Most stadium tours begin at the West Stand Reception and End at the Albion Museum.

Contact Details

Getting Help and Assistance

  • There is a member of staff available for help and assistance.
  • Club staff do not receive disability awareness/equality training.
  • Stewards do not receive disability awareness/equality training.
  • Hospitality staff do not receive disability awareness/equality training.
  • Food and drink concession staff do not receive disability awareness/equality training.
  • Car parking attendants do not receive disability awareness/equality training.
  • Stewards receive deaf awareness training.
  • There is not an assistance dog toilet or toileting area at the stadium/near by.
  • Water bowls for assistance dogs are available.
  • Fixture lists are available in Braille and large print.
    There are large print food menus available.
  • There are some members of staff trained in Makaton.
  • The club have launched a hidden disability wristband for supporters with disabilities not visually apparent. These can be applied for via supporter services.
  • There are mobility aids available, however there are only a limited supply of wheelchairs.

Getting Here

  • By Road View
    • The stadium is located in close proximity to the A27, which can be accessed from the west and east. From the north, the A27 is located via the A23, A24 and A26.
      Alternatively the club offers three park and ride sites around the city: Mill Road, University of Brighton and Brighton Racecourse. All sites are served by wheelchair accessible buses.
      If you have any specific mobility needs tell the stewards when you arrive and they will direct you as necessary.
    • There are numerous car parks situated around the stadium for both home and away supporters; Car Park A is located off Village Way, Car Park B is located off Woodland Way, Car Park C is located Sport Centre Road and Car Park E is located off Village Way.
      All car parking spaces are subject to availability and must be booked in advance.
      Alternatively the club offer three park and ride sites around the city: Mill Road, University of Brighton and Brighton Racecourse. All of the sites are served by at least one wheelchair-accessible bus. If you have any specific mobility needs tell the stewards when you arrive and they will direct you as necessary.
  • By Bus View
    • There is a bus stop within 150 metres of the stadium.
    • A wide range of bus routes serve the Amex. On a matchday, the cost of your bus travel to the stadium is included in your league match ticket at the Amex on the following services: All Brighton and Hove buses (including services Lewes to Ringmer, Uckfield and Royal Tunbridge Wells) and Stagecoach Coastline 25 and N700 services from Worthing.
      Seagull Travel is the club’s official travel partner, operating a home and away travel service. The service includes 130 matchday express pick-up locations covering Sussex, Kent and Surrey, together with an extensive 50 pick-up locations for the local matchday bus service.
    • For more information on Seagull Travel please click here (opens new tab).
  • By Train View

Parking (Car Park A)

  • Parking View
    • The car park is located off Village Way.
    • The car park type is open air/surface.
    • The car park does not have a height restriction barrier.
    • The car park does have a barrier control system.
    • The car park surface is tarmac.
    • There is step-free access throughout the car park.
    • There is a/are Blue Badge parking bay(s) available.
    • The Blue Badge bay(s) is/are clearly marked.
    • There is/are 25 designated Blue Badge parking bay(s) within the car park.
    • The dimensions of the designated Blue Badge parking bay(s) surveyed are 500cm x 600cm (16ft 5in x 19ft 8in).
    • There is a 120cm hatched zone around the Blue Badge parking bay(s).
    • The dimensions of other designated Blue Badge parking bay(s) vary in size.
    • The designated Blue Badge parking bays are approximately between 40m and 60m from the outer concourse/walkway.
    • Clearly marked/signposted parent and child parking bays are not available.
    • Standard parking bays are clearly marked.
    • The route from the car park is accessible to a wheelchair user with assistance.
    • The stadium is clearly visible from the car park.
  • Matchday Information View
    • The following information relates to the parking available on a matchday.
    • There are 25 parking bays in total which are allocated to Blue Badge holders, of which 25 is/are clearly marked.
    • This car park is for home and away supporters.
    • Parking spaces are available on a match-by-match basis.
    • Parking is not free for all supporters on match day.
    • Parking is not free for Blue Badge holders on a match day.
    • There is a steward available for assistance on match days.
  • Related Route Plan(s) View

Outer Concourse

  • There is step-free access throughout the outer concourse.
    There are some slight slopes in places along the concourse.
    The surface of the outer concourse is tarmac.
  • There are a number of food and drink stands located around the outer concourse.
    There is a band stand located on the north-east corner of the outer concourse, this area acts as the Fanzone on matchdays.
    There are programmes stands located at regular intervals around the concourse.
    There are merchandise stalls located outside the North and South Stands.
  • There are 15+ steps at the corner of the West and North Stands. These steps are overcome by using a long ramp with a very slight gradient.
  • Clear directional signage is provided on the concourse.
  • There is a stadium plan/map on the concourse.
  • There is a steward/member of staff available for assistance on match days.

Outside Access (West Reception)

  • Entrance View
    • This information is for the entrance located on the outer wall of the West Stand.
    • The entrance area/door is clearly signed.
    • There is step-free access at this entrance.
    • There is not a canopy or recess which provides weather protection at this entrance.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • The main door(s) open(s) automatically (away from you).
    • The door(s) is/are double width.
    • The width of the door opening is 220cm.
    • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
    • There is a second set of doors.
    • The door(s) open(s) towards you (pull).
    • The door(s) is/are double width.
    • The door(s) is/are heavy.
    • The width of the door opening is 170cm.

Meeting Point

  • The meeting point is located in the reception area of the West Stand.
  • There is seating available in the reception area.
  • Stadium tour lanyards are collected from the reception.
  • There is a brief introductory talk in the reception area at the beginning of the tour.

Reception

  • Reception View
    • The reception point is located at the rear of the foyer.
    • The reception point is approximately 5m (5yd 1ft) from the entrance.
    • The reception area/desk is clearly visible from the entrance.
    • There is step-free access to the reception point.
    • There is a clear unobstructed route to the reception point.
    • There are windows, TVs, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
    • The reception counter is not placed in front of a background which is patterned.
    • The lighting levels at the reception point are good.
    • The height of the reception counter is high (110cm+).
    • There is sufficient space to write or sign documents on the counter.
    • There is a lowered section of the counter.
    • There is sufficient space to write or sign documents on the lowered section of the counter.
    • There is a clear knee recess beneath the low/lowered section of the counter.
    • The counter is staffed.
    • There is a hearing assistance system at the reception point.
    • The type of system is a portable loop.
    • The hearing assistance system is signed.
    • Staff are trained to use the hearing system.
    • Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are not provided in the reception area.
    • The type of flooring in the reception area is tiles.
  • Reception Waiting Area View
    • There is a waiting area close to the reception point.
    • Access to the waiting area is unobstructed.
    • The seats do not have armrests.
    • There is sufficient space for a wheelchair user to use the waiting area.
  • Comments View
    • There are a set of security gates located on either side of the foyer leading to the lifts and stairs.
    • There is a wider gate available with a width of 89cm.

West Stand Reception to Level 3 (italk Lounge)

  • At the conclusion of the introductory talk, the tour heads up to Level 3 towards the italk Lounge.
  • There are a set of security gates located on either side of the foyer, followed by a set of double doors leading to the lift/stairwell lobby.
  • There is a wider gate available with a width of 89cm.
  • The double doors have an opening width of 160cm.
  • Both the stairs and lift can be used to access Level 3.

Lift (Right)

  • There is a lift for public use.
  • The lift is located to the right hand side of the foyer.
  • Signs indicating the location of the lift are not available from the entrance.
  • The lift is approximately 15m (16yd 1ft) from the entrance.
  • The lift is a standard lift.
  • A member of staff does not need to be notified for use of the lift.
  • The floors which are accessible by this lift are G, 1, 2 and 3.
  • There are manual, heavy, double doors to access the lift lobby on all floors.
  • Clear signs indicating the facilities on each floor are provided on lift lobby landings.
  • There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
  • Lift doors do contrast visually with lift lobby walls.
  • The external controls for the lift are within 90cm - 110cm from the floor.
  • The colour contrast between the external lift controls and the control plate is poor.
  • The colour contrast between the external lift control plate and the wall is poor.
  • The clear door width is 88cm (2ft 11in).
  • The dimensions of the lift are 165cm x 235cm (5ft 5in x 7ft 9in).
  • There are no separate entry and exit doors in the lift.
  • There is a mirror to aid reversing out of the lift.
  • There is a list of floor services available within the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • There is not a hearing loop system.
  • The lift does not have Braille markings.
  • The lift does have tactile markings.
  • The lighting levels in the lift are good.
  • Comments View
    • This lift is used to access HB's Restaurant, Harveys Brewery Lounge and the Hendy Lounge.
    • This lift can also be used to access the Mayo Wynne Baxter Lounge and the italk Lounge.

italk Lounge

  • There is step-free access to the italk Lounge.
  • There is a/are double, heavy manual door(s) to access this area.
  • The door/opening width(s) is/are 75cm+ for the room(s).
  • There is step-free access within this area.
  • There is ample room for a wheelchair user to manoeuvre.
  • The type of flooring in this area is carpet and tiles.
  • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
  • There is some flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
  • The lighting levels are good.
  • At this point of the tour there is a short talk about the workings of the club.

italk Lounge to the Trophy Room and Boardroom

  • Following the italk Lounge, the tour leads out towards the Trophy Room and Boardroom.
  • There are a total of four sets of double doors between the italk Lounge and the Trophy Room.
  • The type of flooring in this area is carpet.
  • Upon reaching the Trophy Room there is a brief talk about the contents of the room.
  • After the talk, the tour heads into the Boardroom.
  • There is a second brief talk about the Boardroom once inside.
  • The type of flooring in the Boardroom is carpet.
  • The lighting in the room is good.
  • There is ample room for a wheelchair user to manoeuvre.
  • There is an accessible toilet available in the Boardroom.
  • For information about the accessible toilet please see the next section.
  • There are also standard toilets available in the Boardroom.

Boardroom - Accessible Tour

  • Following the talk in the Boardroom, those on the accessible tour will head out to the pitch viewing area via a set of double doors.
  • The double doors have an opening width of 160cm.
  • There is step-free access within this area.
  • There is ample room for a wheelchair user to manoeuvre.
  • The flooring in this area is concrete.
  • Having reached the pitch viewing area, there is a long talk about the stadium and history of the club, this is then followed by a Q&A.
  • There is padded seating available during the talk if required.

Boardroom to the Mayo Wynn Baxter Lounge - Accessible Tour

  • Following the talk in the Boardroom pitch viewing area, the tour heads out into the stairwell/lift lobby.
  • From the lift lobby head down to Level 1 towards the Mayo Wynn Baxter Lounge.
  • Both the stairs and lift can be used to access Level 1.
  • Upon reaching Level 1, the Mayo Wynn Baxter Lounge is located on the left.
  • There are 2 sets of double doors leading into the lounge.
  • The doors have openings of 160cm.
  • There is step-free access within the lounge.
  • The type of flooring in the lounge is carpet and tiled.
  • The lighting in the lounge is good.
  • There is ample room for a wheelchair user to manoeuvre.
  • There is a short talk by the tour guide when in the lounge.

Lift (Left)

  • There is a lift for public use.
  • The lift is located to the left hand side of the foyer.
  • Signs indicating the location of the lift are not available from the entrance.
  • The lift is approximately 15m (16yd 1ft) from the entrance.
  • The lift is a standard lift.
  • A member of staff does not need to be notified for use of the lift.
  • The floors which are accessible by this lift are G, 1, 2 and 3.
  • There are manual, heavy, double doors to access the lift lobby on all floors.
  • Clear signs indicating the facilities on each floor are provided on lift lobby landings.
  • There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
  • Lift doors do contrast visually with lift lobby walls.
  • The external controls for the lift are within 90cm - 110cm from the floor.
  • The colour contrast between the external lift controls and the control plate is poor.
  • The colour contrast between the external lift control plate and the wall is poor.
  • The clear door width is 87cm (2ft 10in).
  • The dimensions of the lift are 165cm x 235cm (5ft 5in x 7ft 9in).
  • There are no separate entry and exit doors in the lift.
  • There is a mirror to aid reversing out of the lift.
  • There is a list of floor services available within the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • There is not a hearing loop system.
  • The lift does not have Braille markings.
  • The lift does have tactile markings.
  • The lighting levels in the lift are good.
  • Comments View
    • This lift is used to access the Chandlers BMW MINI Lounge, Sussex Skills Solutions Lounge and Mansel McTaggart Lounge.
    • This lift can also be used to access the Mayo Wynne Baxter Lounge and the italk Lounge.

Boardroom to the West Stand Upper Concourse - Main Tour

  • Following the talk in the Boardroom, those on the main tour will head out through the Mansell McTaggart Lounge towards the stairs/lift lobby area.
  • There is an accessible toilet located off the corridor next to the Mansell McTaggart Lounge.
  • For information about the accessible toilet please see the next accessible toilet section.
  • There are also standard toilets available in the same location.
  • There are sets of double doors leading into the Mansell McTaggart Lounge and into the stairwell/lift lobby areas.
  • The type of flooring in the lounge is carpet.
  • The lighting levels in the lounge are good.
  • There is ample room for a wheelchair user to manoeuvre.
  • When in the lobby area take the stairs/lift to the West Stand Upper Tier concourse on Level 4.
  • For information about the lift please see the next lift section.
  • Having reached the concourse, the tour continues to Block F and up to the pitch viewing area.
  • Access to this area is via 4 clearly marked steps with handrails on both sides.
  • The steps are at a height of 16cm.
  • The concourse flooring is concrete.
  • The lighting levels are good.
  • There is ample room for a wheelchair user to manoeuvre.
  • At this point of the tour there is a long talk about the stadium and the history of the club, followed by a Q&A.
  • There is seating available during the talk if required.

Accessible Toilet(s) (Level 3 (Left Lift))

  • There is an/are accessible toilet(s) for public use.
  • Location and Access View
    • The accessible toilet surveyed is for the sole use of disabled people.
    • This accessible toilet is located on Level 3, to the right as you exit the left lift.
    • This accessible toilet is approximately 30m (32yd 2ft) from the left lift.
    • There is step-free access to the accessible toilet.
  • Features and Dimensions View
    • This is a shared toilet.
    • A key is required for the accessible toilet.
    • There is pictorial signage on or near the toilet door.
    • The door opens outwards.
    • The door is heavy.
    • The door is locked by a locking handle.
    • The width of the accessible toilet door is 85cm (2ft 9in).
    • The dimensions of the accessible toilet are 150cm x 235cm (4ft 11in x 7ft 9in).
    • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
    • The toilet has a non-slip floor.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 66cm (2ft 2in).
    • There is a flush on the transfer side.
    • There is a spatula type lever flush.
    • There is a dropdown rail on the transfer side.
    • There is an emergency alarm.
    • The emergency pull cord alarm is fully functional.
    • There is a flashing fire alarm beacon within the toilet.
    • Disposal facilities are available in the toilet.
    • There is a/are female sanitary disposal units.
    • There is a/are coat hook(s).
    • There are coat hooks in the toilet at 120cm and 148cm from the floor.
  • Position of Fixtures View
    • There is a/are wall-mounted grab rail(s) available.
    • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
    • There is a vertical wall-mounted grab rail on the transfer side.
    • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
    • There is a mirror.
    • The mirror is not placed at a lower level or at an angle for ease of use.
    • There is not a shelf next to the toilet.
    • The toilet has a backrest.
    • The height of the toilet seat above floor level is 48cm (1ft 7in).
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
    • There are vertical wall-mounted grab rails on both sides of the wash basin.
    • The wash basin tap type is lever.
    • There is a mixer tap.
    • There is a soap dispenser.
    • The soap dispenser cannot be reached from seated on the toilet.
    • The height of the soap dispenser is 92cm.
    • There is not a towel dispenser.
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • The contrast between the internal door and wall is good.
    • The contrast between the dropdown rail(s) and wall is good.
    • The contrast between the wall-mounted grab rail(s) and wall is good.
    • The toilet seat colour contrast is poor.
    • The contrast between the walls and floor is fair.
    • The lighting levels are good.

Lift (Level 3 Designated Seating - Left)

  • There is a lift for public use.
  • The lift is a standard lift.
  • A member of staff does not need to be notified for use of the lift.
  • The floors which are accessible by this lift are 1, 2, 3 and 4.
  • There are manual, heavy, double doors to access the lift lobby on the first floor, on the second floor and on the third floor.
  • Clear signs indicating the facilities on each floor are provided on lift lobby landings.
  • There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
  • Lift doors do contrast visually with lift lobby walls.
  • The external controls for the lift are within 90cm - 110cm from the floor.
  • The colour contrast between the external lift controls and the control plate is poor.
  • The colour contrast between the external lift control plate and the wall is poor.
  • The clear door width is 89cm (2ft 11in).
  • The dimensions of the lift are 135cm x 220cm (4ft 5in x 7ft 3in).
  • There are separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • There is a list of floor services available within the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • There is not a hearing loop system.
  • The lift does not have Braille markings.
  • The lift does have tactile markings.
  • The lighting levels in the lift are good.
  • Comments View
    • On Level 1 the lift is located off the Chandlers BMW MNI Lounge.
    • On Level 2 the lift is located off the Sussex Skills Solutions Lounge
    • Photograph 7 shows the single heavy door (with locked extention leaf) that leads out to the Level 3 designated seating area. This door is located off the lift lobby area on Level 3.

West Stand Upper Tier Concourse to the Mayo Wynn Baxter Lounge - Main Tour

  • Following the talk at the pitch viewing area, the tour will head back along the concourse and down the stairs/lift to Level 3.
  • The tour will then lead back through the Mansell McTaggart Lounge, along the Level 3 corridor towards the stairs/lift (left), and down to Level 1.
  • Upon reaching Level 1, the Mayo Wynn Baxter Lounge is located on the left.
  • There are multiple double doors along the route to the lounge.
  • There are then 2 sets of double doors leading into the lounge.
  • The doors have openings of 160cm.
  • There is step-free access within the lounge.
  • The type of flooring in the lounge is carpet and tiled.
  • The lighting in the lounge is good.
  • There is ample room for a wheelchair user to manoeuvre.
  • There is a short talk by the tour guide when in the lounge.

Mayo Wynn Baxter Lounge to the Executive Boxes

  • Following the talk in the Mayo Wynn Baxter Lounge, the tour will head across to the far corner of the lounge and towards the executive boxes corridor.
  • There is both carpet and tile flooring along the route to the corridor.
  • There is a set of double doors leading from the lounge into the corridor.
  • The opening width of the double doors is 160cm.
  • Having reached the corridor, the tour guide will open Executive Box 7 for viewing and give a short talk.
  • There is a single door to access the box.
  • The door has an opening of 86cm.
  • The type of flooring in the box is carpet.
  • The lighting levels in the box are good.
  • There is not ample room for a wheelchair user to manoeuvre.
  • There is an accessible toilet located off the executive boxes corridor.
  • For information about the accessible toilet please see the next accessible toilet section.
  • There are also standard toilets available in the same location.

Accessible Toilet(s) (Level 1 (Right Lift))

  • There is an/are accessible toilet(s) for public use.
  • Location and Access View
    • The accessible toilet surveyed is for the sole use of disabled people.
    • This accessible toilet is located on Level 1, to the left as you exit the right lift.
    • This accessible toilet is approximately 30m (32yd 2ft) from the right lift.
    • There is step-free access to the accessible toilet.
  • Features and Dimensions View
    • This is a shared toilet.
    • A key is required for the accessible toilet.
    • The key is not a radar key.
    • There is pictorial signage on or near the toilet door.
    • The door opens outwards.
    • The door is heavy.
    • The door is locked by a lever twist.
    • The width of the accessible toilet door is 85cm (2ft 9in).
    • The dimensions of the accessible toilet are 150cm x 215cm (4ft 11in x 7ft 1in).
    • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
    • The toilet has a non-slip floor.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 83cm (2ft 9in).
    • There is a flush on the transfer side.
    • There is a spatula type lever flush.
    • There is a dropdown rail on the transfer side.
    • There is an emergency alarm.
    • The emergency pull cord alarm is fully functional.
    • There is not a flashing fire alarm beacon within the toilet.
    • Disposal facilities are available in the toilet.
    • There is a/are female sanitary disposal units.
    • There is a/are coat hook(s).
    • There are coat hooks in the toilet at 120cm and 148cm from the floor.
  • Position of Fixtures View
    • There is a/are wall-mounted grab rail(s) available.
    • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
    • There is a vertical wall-mounted grab rail on the transfer side.
    • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
    • There is a mirror.
    • The mirror is placed at a lower level or at an angle for ease of use.
    • There is not a shelf next to the toilet.
    • The toilet has a cistern.
    • The height of the toilet seat above floor level is 48cm (1ft 7in).
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
    • There are vertical wall-mounted grab rails on both sides of the wash basin.
    • The wash basin tap type is lever.
    • There is a mixer tap.
    • There is a soap dispenser.
    • The soap dispenser cannot be reached from seated on the toilet.
    • The height of the soap dispenser is 92cm.
    • There is not a towel dispenser.
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • The contrast between the internal door and wall is good.
    • The contrast between the dropdown rail(s) and wall is good.
    • The contrast between the wall-mounted grab rail(s) and wall is good.
    • The toilet seat colour contrast is poor.
    • The contrast between the walls and floor is fair.
    • The lighting levels are good.

Executive Boxes to the Away Changing Room

  • After viewing the executive box, the tour will head back through the Mayo Wynn Baxter Lounge to the stairs/lift lobby area (right) and down to the West Stand Reception on the ground floor.
  • Having gone back through the security gates and into the reception area, there is a short talk about the sculpture located to the left.
  • There is seating available during the talk if required.
  • Following the talk, the tour will head through to the West Stand Lower Tier Concourse via two single doors located to the rear of the reception desk.
  • The doors have an opening width of 85cm.
  • From here, the tour will head through a set of double doors (160cm) into a stairwell/lift lobby area and down to the lower ground level.
  • After passing through a second set of double doors (160cm) the tour will lead to the away changing room.
  • Both the stairs and lift can be used to access the lower ground level.
  • The flooring along this section of the tour consists of concrete and vinyl.
  • The lighting levels are varied.
  • There is ample room for a wheelchair user to manoeuvre along the tour route.

Away Changing Room

  • There is a single door leading into the away changing room.
  • The door has an opening width of 85cm.
  • There is step-free access both leading to and throughout the changing room.
  • There is a non-slip floor within the changing room.
  • There is ample room for a wheelchair user to manoeuvre.
  • There is bench seating available within the changing room.
  • The lighting levels are good.
  • There is a short talk at this part of the tour about the players which have played at the stadium.
  • Once the talk has concluded there is a photo opportunity.

Away Changing Room to the Player Interview Area

  • Following the photo opportunity, the tour heads out of the away changing room, via a set of double doors (160cm), and into the players tunnel area.
  • The tour guide will then proceed to the warm up room where they will give a short talk about the use of the room.
  • There is an single door (85cm) leading into the warm up room.
  • The flooring in the warm up room consists of artificial grass.
  • The lighting levels are good.
  • Following the talk, the tour will head towards the players/media interview area.
  • At this point of the tour there is another short talk about what happens in this area on a matchday.
  • The flooring in this area consists of vinyl and carpet.
  • The lighting levels in this area are good.
  • There is ample room for a wheelchair user to manoeuvre.
  • Following the second talk, the tour will head towards the home changing room.

Home Changing Room

  • There are two double doors (160cm), separated by approximately 20 metres of corridor, leading from the players tunnel area to the home changing room.
  • There is step-free access both leading to and throughout the changing room.
  • There is a non-slip floor within the changing room.
  • There is padded bench seating available within the changing room.
  • There are replica shirts of current players hanging in the changing room.
  • There is a short talk at this part of the tour about current players, the facilities within the changing room and what happens before and after home games.
  • Once the talk has concluded there is a photo opportunity.

Home Changing Room to the Press Room

  • Following the photo opportunity in the home changing room, the tour continues back to the players tunnel and towards the Press Room.
  • There are two single doors (85cm), separated by approximately 20 metres of corridor, leading from the players tunnel area to the Press Room.
  • The corridor between the doors has a width of 140cm.
  • The flooring in the corridor is carpet.
  • There is step-free access both leading to and throughout the Press Room.
  • The type of flooring in the Press Room is carpet.
  • The lighting levels are good.
  • There is ample room for a wheelchair user to manoeuvre.
  • There is an accessible toilet available in the Press Room.
  • For information about the accessible toilet please see the next accessible toilet section.
  • There are also standard toilets available.
  • At this point of the tour there is a short talk about the room and what happens before, during and after a match.

Accessible Toilet(s) (Press Room)

  • There is an/are accessible toilet(s) for public use.
  • Location and Access View
    • The accessible toilet surveyed is not for the sole use of disabled people.
    • This accessible toilet is located within the Press Room.
    • There is step-free access to the accessible toilet.
  • Features and Dimensions View
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • There is pictorial signage on or near the toilet door.
    • The door opens outwards.
    • The door is heavy.
    • The door is locked by a lever twist.
    • The width of the accessible toilet door is 85cm (2ft 9in).
    • The dimensions of the accessible toilet are 145cm x 200cm (4ft 9in x 6ft 7in).
    • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
    • The toilet has a non-slip floor.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 79cm (2ft 7in).
    • There is a flush on the transfer side.
    • There is a spatula type lever flush.
    • There is a dropdown rail on the transfer side.
    • There is an emergency alarm.
    • The emergency pull cord alarm is not fully functional.
    • The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • There is not a flashing fire alarm beacon within the toilet.
    • Disposal facilities are available in the toilet.
    • There is a/are female sanitary disposal units.
    • There is not a/are not coat hook(s).
  • Position of Fixtures View
    • There is a/are wall-mounted grab rail(s) available.
    • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
    • There is a vertical wall-mounted grab rail on the transfer side.
    • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
    • There is a mirror.
    • The mirror is not placed at a lower level or at an angle for ease of use.
    • There is not a shelf next to the toilet.
    • The toilet has a backrest.
    • The height of the toilet seat above floor level is 48cm (1ft 7in).
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
    • There are vertical wall-mounted grab rails on both sides of the wash basin.
    • The wash basin tap type is lever.
    • There is a mixer tap.
    • There is a soap dispenser.
    • The soap dispenser can be reached from seated on the toilet.
    • The height of the soap dispenser is 110cm.
    • There is not a towel dispenser.
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • The contrast between the internal door and wall is good.
    • The contrast between the dropdown rail(s) and wall is good.
    • The contrast between the wall-mounted grab rail(s) and wall is good.
    • The toilet seat colour contrast is poor.
    • The contrast between the walls and floor is fair.
    • The lighting levels are good.

Press Room to the Dugouts

  • Following the talk in the Press Room, the tour will head out and back along the corridor, towards the players tunnel area and towards the dugouts.
  • Upon returning to the players tunnel area prior to reaching the dugouts, the tour guide will give a short talk about some of the incidents that have occurred in the tunnel.
  • Following this, the tour will head along and out of the players tunnel via a set of double doors.
  • The doors have an opening of 230cm.
  • Beyond the doors there is a slight downwards slope towards the dugouts.
  • This is followed by a steep slope leading up towards the dugout seating and technical areas.
  • The type of flooring in the dugout area is artificial grass.
  • There is ample room for a wheelchair user to manoeuvre.
  • Having reached the dugouts, the tour guide will give a short talk about the stadium followed by a Q&A.
  • There is also a photo opportunity at this point of the tour.

Dugouts to the North Stand Concourse

  • Following the Q&A and photo opportunity in the dugouts, the tour will head along the West Stand front row of seating towards the North Stand concourse.
  • The width of the walkway is 55cm.
  • If this is not suitable there is an alternative route along the pitchside.
  • There is a steep downwards slope followed by a slight uphill slope when exiting the pitchside onto the North Stand concourse.
  • The concourse flooring consists of concrete.
  • The lighting levels along the concourse are varied.
  • There is ample room for a wheelchair user to manoeuvre.
  • Throughout the concourse the tour guide will give short talks about the photos and information presented on the walls of the stand.
  • The photos and information are at a height of 112cm+.

North Stand Concourse to the Albion Museum

  • Following the talks along the North Stand concourse, the tour will lead into a stairwell/lift lobby area, up to Level 1 and through a set of double doors (160cm) towards the Albion Museum.
  • Both the stairs and lift can be used to access Level 1.
  • The type of flooring in this area is concrete and vinyl.
  • The lighting levels along this section of the tour are varied.
  • Upon reaching the museum lobby area, the tour guide will lead the group into the museum and allow them to view the exhibits.
  • This is where the tour will conclude.

Albion Museum