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Departure Lounge and Mezzanine Level

Bristol Airport, North Side Road, Bristol, BS48 3DY

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Access Guide

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Introduction

Access To The Departure Lounge From Security

  • Depending on what security checkpoint you're located at, World Duty Free will be located to the right or straight ahead.
  • Enter World Duty Free from Security.
  • Follow the black tiled pathway and it will lead you all the way through to the Departure Lounge.
  • There is level access throughout.

Access To The Mezzanine Level From Security

  • Depending on what security checkpoint you're located at, World Duty Free will be located to the right or straight ahead.
  • When facing World Duty Free there is a corridor on the left hand side just before the entrance.
  • Follow the corridor to the end (approximately 10m).
  • At the end of the corridor there is a lift and stairs which lead up to the mezzanine level.

Departure Lounge

  • The Departure Lounge consists of Gates 1-4, Special Assistance Point, World Duty Free, Moneycorp, Dixons Travel, Superdrug, WH Smith, The Bookshop, JD, Accessorize, Traveller, Claire's, Starbucks and Internet Desks.
  • Fixed seating areas are available.
  • Lighting levels are varied.
  • Background music is played.

Mezzanine Level

  • The mezzanine level consists of Gates 8-16, Gates 25-34, Burger King, Dexters, Aspire Lounge, Aspire Plus, Cabin, SOHO Coffee Co, and Brunel Bar and Kitchen.
  • The mezzanine level has an open air roof terrace available, located towards the rear of the mezzanine level next to Aspire Plus and Cabin.
  • Fixed seating areas are available.
  • Lighting levels are varied.
  • Background music is played.

Other Floors (Front)

  • Steps View
    • The floors which are accessible by stairs are 1-M.
    • There are 15+ steps between floors.
    • The lighting levels are medium.
    • The steps are clearly marked.
    • The steps are medium (11cm - 17cm).
    • The steps do have handrails.
    • The steps have a handrail on both sides.
    • There is a landing.
  • Comments View
    • Similar sets of stairs can be found on the left hand side of the Departure Lounge and the right hand side of the Departure Lounge when entering through World Duty Free.

Other Floors (Rear)

  • Steps View
    • The floors which are accessible by stairs are 1-M.
    • There are 15+ steps between floors.
    • The lighting levels are bright.
    • The steps are clearly marked.
    • The steps are medium (11cm - 17cm).
    • The steps do have handrails.
    • The steps have a handrail on both sides.
    • There is a landing.
  • Escalators View
    • Escalator(s) can be used to access other floors.
    • The floors which are accessible by escalator are 1-M.
    • The escalators steps are not clearly marked.
    • The foot and head of the escalators are not clearly marked.
    • The lighting levels are bright.
  • Comments View
    • The escalators only go up.

Lift (Lift 9)

  • There is a lift for public use.
  • The lift is located within the Departure Lounge, to the left when entering through World Duty Free.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are 1-M.
  • The lift is 11m (12yd 1in) from the World Duty Free.
  • Staff do not need to be notified for use of the lift.
  • The dimensions of the lift are 120cm x 154cm (3ft 11in x 5ft 1in).
  • The clear door width is 80cm (2ft 7in).
  • There are not separate entry and exit doors in the lift.
  • There is a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within 120cm from the floor.
  • The lighting level in the lift is medium.
  • The lift does not have Braille markings.
  • The lift does have tactile markings.

Lift (Lift 24)

  • There is a lift for public use.
  • The lift is located to the left when entering through World Duty Free.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are 1-M.
  • The lift is 47m (51yd 1ft) from the World Duty Free entrance.
  • Staff do not need to be notified for use of the lift.
  • The dimensions of the lift are 112cm x 200cm (3ft 8in x 6ft 7in).
  • The clear door width is 89cm (2ft 11in).
  • There are not separate entry and exit doors in the lift.
  • There is a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • The lighting level in the lift is medium.
  • The lift does have Braille markings.
  • The lift does have tactile markings.

Smoking Area

  • The Smoking Area is located 35m to the left of the Departure Lounge when entering through World Duty Free.
  • There is level access into the area.
  • The doors open away from you (push)
  • The doors are single width and 90cm wide.
  • The doors are heavy.
  • There is a second set of double automatic doors.
  • The double doors are 147cm wide.

Accessible Toilet (Departure Lounge - OCS)

  • There are accessible toilets within this venue designated for public use.
  • Location and Access View
    • The toilet is not for the sole use of disabled people.
    • There is Braille , tactile, pictorial and written text signage on or near the toilet door.
    • This accessible toilet is 8m (8yd 2ft) from the World Duty Free entrance.
    • This accessible toilet is located to the right when entering through World Duty Free, next to the OCS desk.
    • There is level access to this accessible toilet.
  • Features and Dimensions View
    • This is a unisex toilet.
    • A key is not required for the accessible toilet.
    • The door opens outwards.
    • The door is locked by a locking handle.
    • The width of the accessible toilet door is 83cm (2ft 9in).
    • The door weight is heavy.
    • The dimensions of the accessible toilet are 148cm x 219cm (4ft 10in x 7ft 2in).
    • Floor manoeuvring space is clear in the accessible toilet.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 94cm (3ft 1in).
    • There is a dropdown rail on the transfer side.
    • There is a flush on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • There is an emergency alarm in the cubicle.
    • The emergency alarm is not fully functional.
    • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • Disposal facilities are available in the cubicle.
    • There is not a coat hook.
  • Position of Fixtures View
    • Wall mounted rails are available.
    • As you face the toilet the wall mounted grab rails are on both sides.
    • There is not a shelf within the accessible toilet.
    • There are mirrors.
    • Mirrors are placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 48cm (1ft 7in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • There is not a towel dispenser.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
    • There is a soap dispenser.
    • The soap dispenser can be reached from seated on the toilet.
    • The height of the soap dispenser is 100cm.
  • Colour Contrast and Lighting View
    • The contrast between the internal door and wall is good.
    • The contrast between the external door and wall is good.
    • The contrast between the grab rails and wall is good.
    • The contrast between the drop down rails and wall is good.
    • The contrast between the walls and floor is good.
    • The lighting levels are medium.

Accessible Toilet (Departure Lounge - Level 1)

  • There are accessible toilets within this venue designated for public use.
  • Location and Access View
    • The toilet is not for the sole use of disabled people.
    • There is Braille , tactile, pictorial and written text signage on or near the toilet door.
    • The accessible toilet is 53m (57yd 2ft) from the World Duty Free.
    • The accessible toilet is located on level 1, to the left when entering through world duty free.
    • There is level access to the accessible toilet.
  • Features and Dimensions View
    • This is a unisex toilet.
    • A key is not required for the accessible toilet.
    • The door opens outwards.
    • The door is locked by a locking handle.
    • The width of the accessible toilet door is 83cm (2ft 9in).
    • The door weight is heavy.
    • The dimensions of the accessible toilet are 143cm x 225cm (4ft 8in x 7ft 5in).
    • Floor manoeuvring space is clear in the accessible toilet.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 75cm (2ft 6in).
    • There is a dropdown rail on the transfer side.
    • There is not a flush on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • There is an emergency alarm in the cubicle.
    • The emergency alarm is fully functional.
    • It is not a push button style of alarm.
    • Disposal facilities are available in the cubicle.
    • There is not a coat hook.
  • Position of Fixtures View
    • Wall mounted rails are available.
    • As you face the toilet the wall mounted grab rails are on both sides.
    • There is not a shelf within the accessible toilet.
    • There are mirrors.
    • Mirrors are placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 48cm (1ft 7in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • There is not a towel dispenser.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is placed higher than 100cm (3ft 3in).
    • The toilet roll holder is 107cm (3ft 6in) high.
    • There is a sink.
    • The sink can be reached from seated on the toilet.
    • The sink is not placed higher than 74cm (2ft 5in).
    • There is a soap dispenser.
    • The soap dispenser can be reached from seated on the toilet.
    • The height of the soap dispenser is 92cm.
  • Colour Contrast and Lighting View
    • The contrast between the internal door and wall is good.
    • The contrast between the external door and wall is good.
    • The contrast between the grab rails and wall is good.
    • The contrast between the drop down rails and wall is good.
    • The contrast between the walls and floor is good.
    • The lighting levels are medium.

Accessible Toilet (Mezzanine Level - Front)

  • There is an/are accessible toilet(s) within this venue designated for public use.
  • Location and Access View
    • The toilet is not for the sole use of disabled people.
    • There is Braille and pictorial signage on or near the toilet door.
    • This accessible toilet is 36m (39yd 1ft) from the lift 9.
    • This accessible toilet is located to the right when exiting the lift 9, in the corner of Dexters.
    • There is level access to this accessible toilet.
  • Features and Dimensions View
    • A key is not required for the accessible toilet.
    • The door opens outwards.
    • The door is locked by a locking handle.
    • The width of the accessible toilet door is 87cm (2ft 10in).
    • The door weight is heavy.
    • The dimensions of the accessible toilet are 165cm x 223cm (5ft 5in x 7ft 4in).
    • Floor manoeuvring space is clear in the accessible toilet.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 97cm (3ft 2in).
    • There is a dropdown rail on the transfer side.
    • There is not a flush on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • There is an emergency alarm in the cubicle.
    • The emergency pull cord alarm is not fully functional.
    • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • Disposal facilities are available in the cubicle.
    • There is not a coat hook.
  • Position of Fixtures View
    • Wall mounted rails are available.
    • As you face the toilet the wall mounted grab rails are on both sides.
    • There is not a shelf within the accessible toilet.
    • There are mirrors.
    • Mirrors are placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 44cm (1ft 5in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is placed higher than 100cm (3ft 3in).
    • The height of the hand dryer is 120cm (3ft 11in).
    • There is not a towel dispenser.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
    • There is a soap dispenser.
    • The soap dispenser cannot be reached from seated on the toilet.
  • Colour Contrast and Lighting View
    • The contrast between the internal door and wall is good.
    • The contrast between the external door and wall is good.
    • The contrast between the grab rails and wall is good.
    • The contrast between the drop down rails and wall is good.
    • The contrast between the walls and floor is good.
    • The lighting levels are medium.

Accessible Toilet (Mezzanine Level - Rear)

  • There are accessible toilets within this venue designated for public use.
  • Location and Access View
    • The toilet is not for the sole use of disabled people.
    • There is Braille , tactile, pictorial and written text signage on or near the toilet door.
    • The accessible toilet is 16m (17yd 1ft) from the lift 24.
    • The accessible toilet is located to the right when exiting lift 24.
    • There is level access to the accessible toilet.
    • This is by lift.
  • Features and Dimensions View
    • This is a unisex toilet.
    • A key is not required for the accessible toilet.
    • The door opens outwards.
    • The door is locked by a locking handle.
    • The width of the accessible toilet door is 83cm (2ft 9in).
    • The door weight is heavy.
    • The dimensions of the accessible toilet are 155cm x 220cm (5ft 1in x 7ft 3in).
    • Floor manoeuvring space is clear in the accessible toilet.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 86cm (2ft 10in).
    • There is a dropdown rail on the transfer side.
    • There is a flush on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • There is an emergency alarm in the cubicle.
    • The emergency alarm is fully functional.
    • It is not a push button style of alarm.
    • Disposal facilities are available in the cubicle.
    • There is not a coat hook.
  • Position of Fixtures View
    • Wall mounted rails are available.
    • As you face the toilet the wall mounted grab rails are on both sides.
    • There is not a shelf within the accessible toilet.
    • There are mirrors.
    • Mirrors are placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 48cm (1ft 7in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • There is not a towel dispenser.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is placed higher than 100cm (3ft 3in).
    • The toilet roll holder is 109cm (3ft 7in) high.
    • There is a sink.
    • The sink can be reached from seated on the toilet.
    • The sink is not placed higher than 74cm (2ft 5in).
    • There is a soap dispenser.
    • The soap dispenser can be reached from seated on the toilet.
    • The height of the soap dispenser is 90cm.
  • Colour Contrast and Lighting View
    • The contrast between the internal door and wall is good.
    • The contrast between the external door and wall is good.
    • The contrast between the grab rails and wall is good.
    • The contrast between the drop down rails and wall is good.
    • The contrast between the walls and floor is good.
    • The lighting levels are medium.

Standard Toilet(s) (Departure Lounge - Level 1)

  • Availability and Location of Standard Toilets View
    • Standard toilet facilities are available.
  • Access to Standard Female and Male Toilet(s) View
    • The female and male toilet facilities that were surveyed are located to the right when entering the Departure Lounge through World Duty Free.
    • The female and male toilets are 52m (56yd 2ft) from the World Duty Free.
    • Inside the venue, there is level access to the female and male toilets.
    • An ambulant toilet cubicle with wall mounted grab rails is available.
    • Lighting levels are medium.
  • Baby Change Facilities View
    • Baby change facilities are located within the venue.
    • Baby change facilities are located next to the accessible and standard toilets.
    • The height of the baby change table once extended is 86cm (2ft 10in).
    • Inside the venue, there is level access to the baby change facility.
  • Comments View
    • There is a toilet available within the baby change area fitted with an emergency alarm.

Standard Toilet(s) (Mezzanine Level - Front)

  • Availability and Location of Standard Toilets View
    • Standard toilet facilities are available.
  • Access to Standard Female and Male Toilet(s) View
    • The female and male toilet facilities that were surveyed are located to the right when exiting lift 9, in the corner of Dexters.
    • The female and male toilets are 36m (39yd 1ft) from the lift 9.
    • Inside the venue, there is level access to the female and male toilets.
    • This is by lift.
    • Lighting levels are medium.
  • Baby Change Facilities View
    • Baby change facilities are located within the venue.
    • Baby change facilities are located within the standard toilets.
    • The height of the baby change table once extended is 91cm (2ft 12in).
    • Inside the venue, there is level access to the baby change facility.
  • Comments View
    • There are also standard toilets on the mezzanine level, located behind the Departure Lounge and mezzanine level lift, in between Bar Zero 9 and SOHO Coffee Co.

Standard Toilet(s) (Mezzanine Level - Rear)

  • Availability and Location of Standard Toilets View
    • Standard toilets are available.
  • Access to Standard Female and Male Toilet(s) View
    • The female and male toilets are located to the right when exiting lift 24.
    • The female and male toilets are 16m (17yd 1ft) from the lift 24.
    • Inside the venue, there is level access to the female and male toilets.
    • This is by lift.
    • An ambulant toilet cubicle with wall mounted grab rails is available.
    • Lighting levels are medium.
  • Baby Change Facilities View
    • Baby change facilities are located within the venue.
    • Baby change facilities are located next to the accessible and standard toilets.
    • The height of the baby change table once extended is 87cm (2ft 10in).
    • Inside the venue, there is level access to the baby change facility.
    • This is by lift.

Baby Change - OCS

  • Baby change facilities are located opposite the accessible toilet next to the OCS area.
  • The height of the baby change table once extended is 87cm.
  • There is level access to the baby change facility.

Additional Info

  • Staff do receive disability awareness / equality training.
  • A member of staff trained in BSL skills is not generally on duty.