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Terminal Building - Arrivals Hall

Bristol Airport, North Side Road, Bristol, BS48 3DY

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Access Guide

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Getting Here

Getting Help and Assistance

  • Bristol Airport Special Assistance please click here (new tab).
  • There is a member of staff available for help and assistance.
  • There are mobility aids available.
  • The mobility aids available include wheelchairs.
  • There is not a designated place of safety which can be used by people with dementia, autism or learning disabilities.
  • There is a changing places facility available in the Terminal Building, near the Arrivals Hall.

Pick up and Drop Off Points

  • There is a/are clearly marked pick up point(s) available and There is a/are clearly marked drop off point(s) available.
  • The drop-off point(s) is/are located fifty metres to the right of the terminal building when looking towards the front of it.
  • The pick up point(s) is/are located fifty metres to the right of the terminal building when looking towards the front of it.
  • The route from the drop off point(s) to the check in hall/departure lounge is accessible to a wheelchair user unaided.
  • There is no tactile paving on dropped kerbs between the drop off point(s) and the check in hall/departures lounge.
  • The route from the arrivals lounge to the pick up point(s) is accessible to a wheelchair user unaided.
  • There is no tactile paving on dropped kerbs between the arrivals lounge and the pick up point(s).
  • There is a £6 minimum charge for using the drop-off/pick-up point. For Blue Badge holders, the £5 charge allows up to 40 minutes to complete the pick-up or drop-off.

Exit into Arrivals Hall

  • The exit leading into the Arrivals Hall is located on the ground floor within the baggage area, to the left when exiting the lift.
  • There is level access.
  • At the exit into the Arrivals Hall there are no doors and the width is 248cm.
  • There are clearly marked routes for arrivals from the EU (blue) those with goods to declare (red), and those with no goods to declare (green).
  • The floor surface is non slip tile.
  • The doors leading through to the exit are automatic and 200cm wide (Photographs 5 & 6).
  • Beyond these doors is a small World Duty Free shop for final purchases (Photographs 7 & 8).
  • The final exit doors (Photographs 9 & 10) have warning notices explaining there must be no stopping between the last sets of doors.
  • The door width is 200cm.
  • If a passenger does stop an alarm will ring and the doors will close and lock.

Arrivals

  • There is step-free access throughout the arrivals hall.
  • Circulation View
    • The type of flooring in this area is tiles.
    • There is flooring which is shiny and could cause issues with glare or look slippery to some people.
    • There is bench seating and also a mixture of single seats with and without armrests at regular intervals.
    • There is not designated seating available for people with reduced mobility.
    • The lighting levels are moderate to good.
  • Information View
    • Arrivals information boards are available.
    • There are audible announcements in this area.
  • Signage View
    • Wayfinding signage is provided.
    • The colour, design and typeface of signs is consistent throughout the building.
    • Dementia friendly signage is not provided.
  • Audio View
    • This venue does play background music in public areas.

Changing Places

  • Location and access View
    • The facility is located in the Terminal Building at the Arrivals end, close to the Special Assistance Desk.
    • The facility is approximately 20m (21yd 2ft) from the Arrivals entrance/exit.
    • There is level access to the facility.
  • Dimensions and features View
    • The dimensions of the facility are 410cm x 310cm (13ft 5in x 10ft 2in).
    • The facility changing bench height is adjustable.
    • The facility changing bench is wall mounted.
    • The length of the facility changing bench is 185cm (6ft 1in).
    • The facility hoist is powered overhead.
    • The overhead hoist covers all areas in cubicle.
    • The sling is attached to the hoist by hook and loop.
    • The facility toilet has a transfer space on both sides.
    • The transfer space on the left as you face the toilet is 300cm (9ft 10in).
    • The transfer space on the right as you face the toilet is 79cm (2ft 7in).
    • Wall mounted grab rails are available for the toilet.
    • As you face the toilet the wall mounted grab rails are on both sides.
    • Dropdown rails are provided for the toilet.
    • As you face the toilet the dropdown rail(s) is/are on both sides.
    • The type of wash basin is adjustable.
    • Wall mounted grab rails are not available at the wash basin.
    • Disposal facilities are available.
    • A privacy screen is available.
    • Wide tear off paper roll is available.
    • The facility has a non-slip floor.
    • A functioning emergency alarm is available.
  • Comments View
    • This facility is available 24 hours a day and has a 4 figure code lock. The code is available from the Special Assistance Desk or by phoning the number displayed next to the door or by asking any security personnel.
    • The toilet is a Close-o-Mat toilet and there are clear instructions for those unfamiliar with the equipment. There are also clear instructions for the bed, wash basin and hoist.
    • The cubicle has a first aid cupboard within it which has sharps disposal and gloves available for use.

Accessible Toilet (Arrivals - Right Hand Transfer)

  • Accessible toilet facilities are available.
  • Location and Access View
    • The toilet is not for the sole use of disabled people.
    • There is Braille, tactile and pictorial signage on or near the toilet door.
    • This accessible toilet is approximately 25m (27yd 1ft) from the Arrivals entrance.
    • This accessible toilet is located ahead as you enter.
    • There is level access to this accessible toilet.
  • Features and Dimensions View
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • The door opens outwards.
    • The door is locked by a locking handle.
    • The width of the accessible toilet door is 87cm (2ft 10in).
    • The door may be difficult to open.
    • The dimensions of the accessible toilet are 147cm x 195cm (4ft 10in x 6ft 5in).
    • There is not a clear 150cm x 150cm manoeuvring space in the accessible toilet.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 80cm (2ft 7in).
    • There is a dropdown rail on the transfer side.
    • There is a flush on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • There is an emergency alarm in the cubicle.
    • The emergency pull cord alarm is not fully functional.
    • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • Disposal facilities are available in the cubicle.
    • There is a/are coat hook(s).
  • Position of Fixtures View
    • Wall mounted grab rails are available for the toilet.
    • As you face the toilet the wall-mounted grab rails are on both sides.
    • There is not a shelf within the accessible toilet.
    • There is a mirror.
    • Mirrors are placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 48cm (1ft 7in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • There is not a towel dispenser.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • There is a high colour contrast between the internal door and wall.
    • The contrast between the external door and wall is good.
    • The contrast between the wall-mounted grab rail(s) and wall is good.
    • There is a good colour contrast between the dropdown rail(s) and wall.
    • The contrast between the walls and floor is fair.
    • The lighting levels are moderate to good.

Standard Toilet(s) (Arrivals)

  • Availability and Location of Standard Toilets View
    • Standard toilets are available.
  • Access to Standard Female and Male Toilet(s) View
    • The female and male toilets are located straight ahead as you enter.
    • The female and male toilets are 25m (27yd 1ft) from the Arrivals entrance.
    • Inside the venue, there is level access to the female and male toilets.
    • Lighting levels are medium.
  • Baby Change Facilities View
    • Baby change facilities are located within the venue.
    • Baby change facilities are located next to the Arrivals accessible toilet.
    • The height of the baby change table once extended is 84cm (2ft 9in).
    • Inside the venue, there is level access to the baby change facility.

Exit

  • Exit View
    • This information is for the exit located at the rear of the Arrivals Hall.
    • The exit area/door is clearly signed internally.
    • The exit is step-free.
    • The exit door(s) does not/do not contrast visually with its immediate surroundings.
    • The door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 200cm.
    • There is a second set of doors.
    • The door(s) open(s) automatically.
    • The width of the door opening is 196cm.

Bus Drop Off and Pick Up Points

  • The drop off point is located outside the Departures entrance.
  • There is a dropped kerb with tactile paving.
  • There is a easy slope leading from the dropped kerb to the entrance.
  • There are 3 pick up points located on the road between the Departures and Arrivals entrances.
  • They take passengers to Silver Zone parking, long stay parking and destinations in Bristol via the airport flyer express links.
  • At peak times, buses depart up to every 8 minutes across the route.
  • A bus and train ticket machine is located at the arrivals entrance and a kiosk outside.
  • Buses include a manually dropped ramp located at the middle set of doors.