You are on Getting Here. Skip to the next section.

Getting Here

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• By Road View
  • The airport is located to the south of Bristol, located off the A38. The post code for the Airport is BS48 3DY.
  • There are multiple parking options at the airport including short stay, multi storey and long stay.
  • For more information on directions to the airport please click here (opens new tab).
• By Bus View
  • There is a bus stop within 150 metres of the venue.
  • For more information on Bus and Coach Services to the airport please click here (opens new tab).
• By Train View
  • The nearest Railway Station is Bristol Temple Meads.
  • The A1 bus service connects the station to the Airport.
  • For more information on train services to Bristol and getting to the airport please click here (opens new tab).

You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

• Bristol Airport Special Assistance please click here (new tab).
• There is a member of staff available for help and assistance.
• There are mobility aids available.
• The mobility aids available include wheelchairs.
• There is not a designated place of safety which can be used by people with dementia, autism or learning disabilities.
• There is a changing places facility available in the Terminal Building, near the Arrivals Hall.

You are on Introduction. Skip to the next section.

Introduction

• The car rental building is located near the Silver Zone, and accessed via the A38.
• There are 9 rental companies based within the building; Alamo, Enterprise, National, Avis, Budget, Europcar, Thrifty, Hertz, and SIXT.
• There is a regular shuttle bus between the Car Rental building and Airport Terminal.

You are on Parking (Car Rental Building). Skip to the next section.

Parking (Car Rental Building)

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• Parking View
  • The building does have its own parking facilities.
  • The car parking facilities are for Blue Badge holders only.
  • The car park is located in front of the car rental building.
  • The car park type is open air/surface.
  • The car park does not have a height restriction barrier.
  • The car park does have a barrier control system.
  • The car park surface is tarmac.
  • Clearly marked/signposted parent and child parking bays are not available.
  • All parking spaces are provided on a first come first served basis.
• Blue Badge Parking View
  • There is a/are Blue Badge parking bay(s) available.
  • The Blue Badge bay(s) is/are clearly marked.
  • There is/are 8 designated Blue Badge parking bay(s) within the car park.
  • The dimensions of the designated Blue Badge parking bay(s) surveyed are 370cm x 600cm (12ft 2in x 19ft 8in).
  • The Blue Badge parking bays have a marked zone to both sides and rear.
  • The marked zones around the Blue Badge parking bay(s) have at least the recommended width of 120cm.
  • Parking spaces for Blue Badge holders do not need to be booked in advance.
• Paying View
  • There are no parking charges for the car park.
• Access from the Car Park View
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is/are dropped kerbs.
  • The entrance is clearly visible from the car park.
  • The surface on the approach to the entrance is tarmac and concrete tiles.
  • There is a road to cross between the car park and the entrance.
  • There is tactile paving on dropped kerbs between the car park and the entrance.
  • The nearest designated Blue Badge parking bay is approximately 17m (18yd 1ft) from the front entrance.
• Drop-off Point(s) View
  • There is not a/are not clearly marked drop-off point(s).

You are on Outside Access (Front Entrance). Skip to the next section.

Outside Access (Front Entrance)

• This information is for the entrance located at the front of the car rental building.
• There is level access into the venue.
• The main door(s) open(s) automatically.
• The door(s) is / are double.
• The width of the door opening is 126cm (4ft 2in).

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• Second set of doors View
  • There is a second set of doors.
  • The door(s) open(s) automatically.
  • The door(s) is / are double.
  • The width of the door opening is 126cm (4ft 2in).

You are on Outside Access (Side Entrance). Skip to the next section.

Outside Access (Side Entrance)

• This information is for the entrance located at the side of the car rental building.
• There is level access into the venue.
• The main door(s) open(s) automatically.
• The door(s) is / are double.
• The width of the door opening is 127cm (4ft 2in).

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• Second set of doors View
  • There is a second set of doors.
  • The door(s) open(s) automatically.
  • The door(s) is / are double.
  • The width of the door opening is 127cm (4ft 2in).

You are on Inside Access. Skip to the next section.

Inside Access

• There is level access to the service(s).
• There is not a hearing assistance system.
• This venue does not play background music.
• The lighting levels are good.
• Motorised scooters are welcomed in public parts of the venue.
• Wayfinding signage is not available.
• The type of flooring in walkways and corridors is tiles.

You are on Seating Area. Skip to the next section.

Seating Area

• The seating area is located within the centre of the car rental building.
• There is step-free access to the seating area.
• There is sufficient space for a wheelchair user to use the seating area.
• In this area there are bench seats available.
• All chairs are permanently fixed.
• The flooring in the seating area consists of tiles.
• Lighting levels are moderate to good.

You are on Counter (Alamo / Enterprise / National). Skip to the next section.

Counter (Alamo / Enterprise / National)

• The counter is located in the car rental hall.
• Clear signage for the counter is visible from the entrance.
• There is step-free access to the counter.
• There is a clear unobstructed route to the counter.
• There are windows, TVs, glazed screens or mirrors behind the counter which could adversely affect the ability of someone to lip read.
• The counter is placed in front of a background which is patterned.
• The lighting levels at the counter are moderate to good.
• The height of the counter is very high (111cm+).
• There is sufficient space to write or sign documents on the counter.
• There is a lowered section of the counter.
• The height of the lowered section at the counter is 76cm.
• There is sufficient space to write or sign documents on the lowered section of the counter.
• There is a clear knee recess beneath the low/lowered section of the counter.
• The counter is staffed.
• There is not a hearing assistance system at the counter.
• The type of flooring in this area is tiles.

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• Comments View
  • Opening Times are as follows:
  • Monday to Friday 07:00 - 23:30
  • Saturday 08:30 - 23:30.

You are on Counter (Hertz). Skip to the next section.

Counter (Hertz)

• The counter is located in the car rental hall.
• The counter is approximately 8m (8yd 2ft) from the front entrance.
• Clear signage for the counter is visible from the entrance.
• There is step-free access to the counter.
• There is a clear unobstructed route to the counter.
• There are no windows, TVs, glazed screens or mirrors behind the counter which could adversely affect the ability of someone to lip read.
• The counter is not placed in front of a background which is patterned.
• The lighting levels at the counter are moderate to good.
• The height of the counter is high (95cm - 110cm).
• There is sufficient space to write or sign documents on the counter.
• There is not a lowered section of the counter.
• The counter is staffed.
• There is not a hearing assistance system at the counter.
• The type of flooring in this area is tiles.

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• Comments View
  • Opening Times:
  • Monday to Sunday 07:00 - 23:00.

You are on Counter (Thrifty). Skip to the next section.

Counter (Thrifty)

• The counter is located in the car rental hall.
• Clear signage for the counter is visible from the entrance.
• There is step-free access to the counter.
• There is a clear unobstructed route to the counter.
• There are windows, TVs, glazed screens or mirrors behind the counter which could adversely affect the ability of someone to lip read.
• The counter is not placed in front of a background which is patterned.
• The lighting levels at the counter are moderate to good.
• The height of the counter is very high (111cm+).
• There is sufficient space to write or sign documents on the counter.
• There is not a lowered section of the counter.
• The counter is staffed.
• There is not a hearing assistance system at the counter.
• The type of flooring in this area is vinyl.
• There is a waiting area close to the counter.
• Access to the waiting area is unobstructed.
• There are seats with armrests on both sides.
• There is sufficient space for a wheelchair user to use the waiting area.

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• Comments View
  • Opening Times:
  • Monday to Sunday 07:00 - 23:00.

You are on Counter (SIXT). Skip to the next section.

Counter (SIXT)

• The counter is located in the car rental hall.
• The counter is approximately 15m (16yd 1ft) from the front entrance.
• Clear signage for the counter is visible from the entrance.
• There is step-free access to the counter.
• There is a clear unobstructed route to the counter.
• There are windows, TVs, glazed screens or mirrors behind the counter which could adversely affect the ability of someone to lip read.
• The counter is placed in front of a background which is patterned.
• The lighting levels at the counter are moderate to good.
• The height of the counter is very high (111cm+).
• There is sufficient space to write or sign documents on the counter.
• There is a lowered section of the counter.
• The height of the lowered section at the counter is 76cm.
• There is sufficient space to write or sign documents on the lowered section of the counter.
• There is a clear knee recess beneath the low/lowered section of the counter.
• The counter is staffed.
• There is not a hearing assistance system at the counter.
• The type of flooring in this area is tiles.
• There is a waiting area close to the counter.
• Access to the waiting area is unobstructed.
• The seats do not have armrests.
• There is sufficient space for a wheelchair user to use the waiting area.

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• Comments View
  • Opening Times:
  • Monday to Sunday 07:00 - 24:00.

You are on Counter (Avis / Budget). Skip to the next section.

Counter (Avis / Budget)

• The counter is located in the car rental hall.
• The counter is approximately 10m (10yd 2ft) from the front entrance.
• Clear signage for the counter is visible from the entrance.
• There is step-free access to the counter.
• There is a clear unobstructed route to the counter.
• There are windows, TVs, glazed screens or mirrors behind the counter which could adversely affect the ability of someone to lip read.
• The counter is placed in front of a background which is patterned.
• The lighting levels at the counter are good.
• The height of the counter is very high (111cm+).
• There is sufficient space to write or sign documents on the counter.
• There is not a lowered section of the counter.
• There is not a hearing assistance system at the counter.
• The type of flooring in this area is tiles.

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• Comments View
  • Opening Times are as follows:
  • Avis:
  • Monday 07:00 - 23:00
  • Tuesday to Friday 07:30 - 23:00
  • Saturday 07:00 - 21:00
  • Sunday 07:30 - 23:00
  • Budget:
  • Monday to Friday 07:00 - 23:30
  • Saturday 07:00 - 21:00
  • Sunday 07:00 - 23:30.

You are on Counter (Europcar). Skip to the next section.

Counter (Europcar)

• The counter is located in the car rental hall.
• The counter is approximately 15m (16yd 1ft) from the front entrance.
• Clear signage for the counter is visible from the entrance.
• There is step-free access to the counter.
• There is a clear unobstructed route to the counter.
• There are no windows, TVs, glazed screens or mirrors behind the counter which could adversely affect the ability of someone to lip read.
• The counter is placed in front of a background which is patterned.
• The lighting levels at the counter are moderate to good.
• The height of the counter is high (95cm - 110cm).
• There is sufficient space to write or sign documents on the counter.
• There is a lowered section of the counter.
• The height of the lowered section at the counter is 75cm.
• There is sufficient space to write or sign documents on the lowered section of the counter.
• There is a clear knee recess beneath the low/lowered section of the counter.
• The counter is staffed.
• There is not a hearing assistance system at the counter.
• The type of flooring in this area is tiles.

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• Comments View
  • Opening Times:
  • Monday to Sunday 07:00 - 23:00.

You are on Accessible Toilet(s) (Left Hand Transfer). Skip to the next section.

Accessible Toilet(s) (Left Hand Transfer)

• There is an/are accessible toilet(s) for public use.

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• Location and Access View
  • This accessible toilet is located on the right of the car rental hall, next to Hertz.
  • This accessible toilet is approximately 8m (8yd 2ft) from the front entrance.
  • There is step-free access into the accessible toilet.
• Features and Dimensions View
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • There is Braille, tactile, pictorial and written text signage on or near the toilet door.
  • The door opens outwards.
  • The door is heavy.
  • The door is locked by a locking handle.
  • The width of the accessible toilet door is 84cm (2ft 9in).
  • The door has a horizontal grab rail.
  • The dimensions of the accessible toilet are 153cm x 230cm (5ft x 7ft 7in).
  • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
  • The toilet has a non-slip floor.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 76cm (2ft 6in).
  • There is a flush on the transfer side.
  • There is a spatula type lever flush.
  • There is a dropdown rail on the transfer side.
  • There is an emergency alarm.
  • The emergency pull cord alarm is fully functional.
  • There is not a flashing fire alarm beacon within the toilet.
  • Disposal facilities are not available in the toilet.
  • There is not a/are not coat hook(s).
• Position of Fixtures View
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
  • There is a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • There is a mirror.
  • The mirror is placed at a lower level or at an angle for ease of use.
  • There is not a shelf next to the toilet.
  • The toilet has a cistern.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 90cm (2ft 11in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 73cm (2ft 5in).
  • There are vertical wall-mounted grab rails on both sides of the wash basin.
  • The wash basin tap type is lever.
  • There is a mixer tap.
  • Taps have clear markings to indicate hot and cold settings.
  • There is a soap dispenser.
  • The soap dispenser cannot be reached from seated on the toilet.
  • The height of the soap dispenser is 102cm.
  • There is not a towel dispenser.
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • The height of the hand dryer is 98cm (3ft 3in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is good.
  • The contrast between the internal door and wall is good.
  • The contrast between the dropdown rail(s) and wall is good.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • The toilet seat colour contrast is poor.
  • The contrast between the walls and floor is good.
  • The lighting levels are good.

You are on Accessible Toilet(s) (Right Hand Transfer). Skip to the next section.

Accessible Toilet(s) (Right Hand Transfer)

• There is an/are accessible toilet(s) for public use.

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• Location and Access View
  • This accessible toilet is located on the right of the car rental hall, next to Hertz.
  • This accessible toilet is approximately 8m (8yd 2ft) from the front entrance.
  • There is step-free access into the accessible toilet.
• Features and Dimensions View
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • There is Braille, tactile, pictorial and written text signage on or near the toilet door.
  • The door opens outwards.
  • The door is heavy.
  • The door is locked by a locking handle.
  • The width of the accessible toilet door is 84cm (2ft 9in).
  • The door has a horizontal grab rail.
  • The dimensions of the accessible toilet are 156cm x 230cm (5ft 1in x 7ft 7in).
  • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
  • The toilet has a non-slip floor.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 70cm (2ft 4in).
  • There is a flush on the transfer side.
  • There is a spatula type lever flush.
  • There is a dropdown rail on the transfer side.
  • There is an emergency alarm.
  • The emergency pull cord alarm is fully functional.
  • There is not a flashing fire alarm beacon within the toilet.
  • Disposal facilities are not available in the toilet.
  • There is not a/are not coat hook(s).
• Position of Fixtures View
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
  • There is a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • There is a mirror.
  • The mirror is placed at a lower level or at an angle for ease of use.
  • There is not a shelf next to the toilet.
  • The toilet has a cistern.
  • The height of the toilet seat above floor level is 49cm (1ft 7in).
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 103cm (3ft 5in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 74cm (2ft 5in).
  • There are vertical wall-mounted grab rails on both sides of the wash basin.
  • The wash basin tap type is lever.
  • There is a mixer tap.
  • Taps have clear markings to indicate hot and cold settings.
  • There is a soap dispenser.
  • The soap dispenser cannot be reached from seated on the toilet.
  • The height of the soap dispenser is 103cm.
  • There is not a towel dispenser.
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • The height of the hand dryer is 98cm (3ft 3in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is good.
  • The contrast between the internal door and wall is good.
  • The contrast between the dropdown rail(s) and wall is good.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • The toilet seat colour contrast is poor.
  • The contrast between the walls and floor is good.
  • The lighting levels are good.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

• Standard toilet facilities are available.

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• Access to Standard Female and Male Toilet(s) View
  • The female and male toilet facilities that were surveyed are located on the right of the car rental hall, next to Hertz.
  • The female and male toilets are approximately 9m (9yd 2ft) from the Front entrance.
  • There is step-free access into the female and male toilet(s).
  • There is Braille, tactile, pictorial and written text signage on or near the toilet door.
  • There is not a lowered urinal in the male toilet(s).
  • An ambulant toilet with wall-mounted grab rails is not available.
  • There is a lowered wash basin.
  • The height of the lowered wash basin is 80cm.
  • There are no vertical wall-mounted grab rails at the lowered wash basin.
  • The wash basin(s) tap type is push.
  • There is a flashing fire alarm beacon within the toilets.
  • Lighting levels are good.

You are on Parent and Baby Room. Skip to the next section.

Parent and Baby Room

• There is a parent and baby room for public use.
• The parent and baby room is located on the right of the car rental hall, next to Hertz.
• There is step-free access into the parent and baby room.
• Staff do not need to be notified for use of the room.
• There is Braille, tactile, pictorial and written text signage on or near the parent and baby room door.
• The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
• The baby change table is not height adjustable.
• The height of the baby change table once extended is 90cm (2ft 11in).
• There are disposal facilities in the parent and baby room.
• There is a wash basin in the parent and baby room.
• The height of the wash basin is 90cm.
• The wash basin tap type is push.
• There is/are not chair(s) in the parent and baby room.
• There is a toilet in the parent and baby room.
• There is not a flashing fire alarm beacon within the room.
• The lighting levels are good.

You are on Bus Shuttle to Airport Terminal. Skip to the next section.

Bus Shuttle to Airport Terminal

• A courtesy bus stop is directly outside the front entrance of the car rental building.
• A regular bus service operates between the Airport Terminal (Bus Stop 3) and the Car Rental Centre, every 10 minutes, 24 hours a day, 7 days a week.
• Courtesy bus 3 goes to the Airport Terminal, and the average journey time is 7 minutes.
• Courtesy bus 5 goes to Silver Zone car park, and the average journey time is 2 minutes.

You are on Related Access Guides. Skip to the next section.

Related Access Guides

• To view other AccessAble Detailed Access Guides that are related to this one please use the links below.
• Terminal Building - Check In link (new tab) - click here
• Terminal Building - Arrivals Hall link (new tab) - click here