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Terminal Building - Check In

Bristol Airport, North Side Road, Bristol, BS48 3DY

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Access Guide

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Getting Help and Assistance

  • Bristol Airport Special Assistance please click here (new tab).
  • There is a member of staff available for help and assistance.
  • There are mobility aids available.
  • The mobility aids available include wheelchairs.
  • There is not a designated place of safety which can be used by people with dementia, autism or learning disabilities.
  • There is a changing places facility available in the Terminal Building, near the Arrivals Hall.

Getting Here

Bus Drop Off and Pick Up Points

  • The drop off point is located outside the Departures entrance.
  • There is a dropped kerb with tactile paving.
  • There is a easy slope leading from the dropped kerb to the entrance.
  • There are 3 pick up points located on the road between the Departures and Arrivals entrances.
  • Buses take passengers to the Silver Zone parking, long stay parking and destinations in Bristol via the airport flyer express links.
  • At peak times, buses depart up to every 8 minutes across the route.
  • A bus and train ticket machine is located at the arrivals entrance and a kiosk outside.
  • Buses include a manually dropped ramp located at the middle set of doors.

Outside Access (Departures)

  • This information is for the entrance located at the front of the terminal building.
  • There is level access into the venue.
  • The main door(s) open(s) automatically.
  • The door(s) is / are double.
  • The width of the door opening is 207cm (6ft 9in).
  • Second set of doors View
    • There is a second set of doors.
    • The door(s) open(s) automatically.
    • The door(s) is / are double.
    • The width of the door opening is 204cm (6ft 8in).

Passenger Services

  • The counter is located opposite the Easy Jet check in area.
  • There is step-free access to the counter.
  • There is a clear unobstructed route to the counter.
  • There are no windows, TVs, glazed screens or mirrors behind the counter which could adversely affect the ability of someone to lip read.
  • The counter is placed in front of a background which is patterned.
  • The lighting levels at the counter are moderate to good.
  • The height of the counter is very high (111cm+).
  • There is sufficient space to write or sign documents on the counter.
  • There is a lowered section of the counter.
  • The height of the lowered section at the counter is 76cm.
  • There is sufficient space to write or sign documents on the lowered section of the counter.
  • There is a clear knee recess beneath the low/lowered section of the counter.
  • The counter is staffed.
  • There is not a hearing assistance system at the counter.
  • The type of flooring in this area is tiles.
  • There is a waiting area close to the counter.
  • Access to the waiting area is unobstructed.
  • There is bench seating and also a mixture of single seats with and without armrests.
  • There is sufficient space for a wheelchair user to use the waiting area.

Check-In

  • There is step-free access throughout the check-in hall.
  • Circulation View
    • The type of flooring in this area is tiles.
    • There is flooring which is shiny and could cause issues with glare or look slippery to some people.
    • There is bench seating and single seats with armrests at regular intervals.
    • There is designated seating available for people with reduced mobility.
    • The lighting levels are moderate to good.
  • Information View
    • Departures and arrivals information boards are available.
    • There are audible announcements in this area.
  • Signage View
    • Wayfinding signage is provided.
    • The colour, design and typeface of signs is consistent throughout the building.
    • Dementia friendly signage is not provided.
  • Audio View
    • This venue does play background music in public areas.

Check-In Desks

  • The check-in desk(s) is/are located at the rear of the Check In area.
  • The check-in desk(s) is/are clearly signed.
  • There is step-free access to the check-in desk(s).
  • There is step free access to check-in desk(s) 1 to 50.
  • The height of the check-in desk(s) is/are very high (111cm+).
  • There is not a lowered section at the check-in desk(s).
  • There is a hearing assistance system at some of the check-in desks.
  • There are hearing assistance systems are located at the check-in desks for all airlines.
  • The hearing assistance system(s) is/are fixed.
  • The hearing assistance system(s) is/are signed.
  • Staff are trained to use the system.
  • There is a member of staff available to assist with bags at the check-in desk(s).
  • The are self-service check-in touchscreens.

Accessible Toilet (Departures - Right Hand Transfer)

  • Accessible toilet facilities are available.
  • Location and Access View
    • The toilet is not for the sole use of disabled people.
    • There is tactile and pictorial signage on or near the toilet door.
    • This accessible toilet is approximately 40m (43yd 2ft) from the Departures entrance.
    • This accessible toilet is located straight ahead as you enter the terminal entrance.
    • There is level access to this accessible toilet.
  • Features and Dimensions View
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • The door opens outwards.
    • The door is locked by a locking handle.
    • The width of the accessible toilet door is 86cm (2ft 10in).
    • The door may be difficult to open.
    • The dimensions of the accessible toilet are 205cm x 204cm (6ft 9in x 6ft 8in).
    • There is not a clear 150cm x 150cm manoeuvring space in the accessible toilet.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 136cm (4ft 6in).
    • There is a dropdown rail on the transfer side.
    • There is a flush on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • There is an emergency alarm in the cubicle.
    • The emergency pull cord alarm is fully functional.
    • Disposal facilities are available in the cubicle.
    • There is a/are coat hook(s).
  • Position of Fixtures View
    • Wall mounted grab rails are available for the toilet.
    • As you face the toilet the wall-mounted grab rails are on both sides.
    • There is not a shelf within the accessible toilet.
    • There is a mirror.
    • Mirrors are placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 49cm (1ft 7in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • There is not a towel dispenser.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • The contrast between the internal door and wall is good.
    • The contrast between the external door and wall is good.
    • The contrast between the wall-mounted grab rail(s) and wall is poor.
    • The contrast between the dropdown rail(s) and wall is poor.
    • The contrast between the walls and floor is fair.
    • The lighting levels are moderate to good.

Changing Places

  • Location and access View
    • The facility is located in the Terminal Building at the Arrivals end, close to the Special Assistance Desk.
    • The facility is approximately 20m (21yd 2ft) from the Arrivals entrance/exit.
    • There is level access to the facility.
  • Dimensions and features View
    • The dimensions of the facility are 410cm x 310cm (13ft 5in x 10ft 2in).
    • The facility changing bench height is adjustable.
    • The facility changing bench is wall mounted.
    • The length of the facility changing bench is 185cm (6ft 1in).
    • The facility hoist is powered overhead.
    • The overhead hoist covers all areas in cubicle.
    • The sling is attached to the hoist by hook and loop.
    • The facility toilet is peninsular.
    • The transfer space on the left as you face the toilet is 300cm (9ft 10in).
    • The transfer space on the right as you face the toilet is 79cm (2ft 7in).
    • Wall mounted grab rails are available for the toilet.
    • As you face the toilet the wall mounted grab rails are on both sides.
    • Dropdown rails are provided for the toilet.
    • As you face the toilet the dropdown rail(s) is/are on both sides.
    • The type of wash basin is adjustable.
    • Wall mounted grab rails are not available at the wash basin.
    • Disposal facilities are available.
    • A privacy screen is available.
    • Wide tear off paper roll is available.
    • The facility has a non-slip floor.
    • A functioning emergency alarm is available.
  • Comments View
    • This facility is available 24 hours a day and has a 4 figure code lock. The code is available from the Special Assistance Desk or by phoning the number displayed next to the door or by asking any security personnel.
    • The toilet is a Close-o-Mat toilet and there are clear instructions for those unfamiliar with the equipment. There are also clear instructions for the bed, wash basin and hoist.
    • The cubicle has a first aid cupboard within it which has sharps disposal and gloves available for use.

Standard Toilet(s) (Departures)

  • Availability and Location of Standard Toilets View
    • Standard toilet facilities are available.
  • Access to Standard Male Toilet(s) View
    • The male toilet facilities that were surveyed are located straight ahead as you enter.
    • The male toilet(s) is/are approximately 40m (43yd 2ft) from the Departures entrance.
    • Inside the venue, there is level access to the male toilet(s).
    • Lighting levels in the male toilets are moderate to good.
  • Baby Change Facilities View
    • Baby change facilities are located within the venue.
    • Baby change facilities are located next to the male standard toilets.
    • The height of the baby change table once extended is 86cm (2ft 10in).
    • Inside the venue, there is level access to the baby change facility.
  • Comments View
    • The baby change facility contains a standard toilet and seat.

Other Floors (Security)

  • Steps View
    • The floors which are accessible by stairs are ground and level 1.
    • There are 15+ steps between floors.
    • The lighting levels are moderate to good.
    • The steps are clearly marked.
    • The steps are deep (18cm+).
    • The steps do have handrails.
    • The steps have a handrail on both sides.
    • There is a landing.
  • Escalators View
    • Escalator(s) can be used to access other floors.
    • The floors which are accessible by escalator are ground and level 1.
    • The escalators steps are not clearly marked.
    • The foot and head of the escalators are clearly marked.
    • The lighting levels are moderate to good.

Lift (Security)

  • There is a lift for public use.
  • The lift is located to the right of the Check In desks.
  • All floors are accessible by this lift.
  • The dimensions of the lift are 150cm x 155cm (4ft 11in x 5ft 1in).
  • The clear door width is 108cm (3ft 7in).
  • There are separate entry and exit doors in the lift.
  • There is a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does not have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • The lighting levels in the lift are medium.
  • The lift does not have Braille markings.
  • The lift does have tactile markings.

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