You are on Introduction. Skip to the next section.

Introduction

• Related link Departure Lounge and Mezzanine Level.

You are on Route From Security. Skip to the next section.

Route From Security

• Depending on what security checkpoint you're located at, World Duty Free will be located to the right or straight ahead.
• Enter World Duty Free from Security.
• Follow the black tiled pathway and it will lead you all the way through to the Departure Lounge.
• It's approximately 98m from Security to the Departure Lounge.
• When you reach the end of World Duty Free and face the Departure Lounge, you will need to take the Departure Lounge lift to the Mezzanine level.
• The lift is located to the left of the Departure Lounge opposite Starbucks.
• Exit the lift on the Mezzanine level and turn left.
• Follow the tiled flooring.
• Go past The Wine & Deli Bar, turn right and Gates 25-34 will be on the left hand side.
• There is level access.

You are on Outside Access (Main Entrance). Skip to the next section.

Outside Access (Main Entrance)

• This information is for the entrance located towards the rear of the Mezzanine level.
• There is not level access into the venue.
• There are no doors at this entrance.

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• Second set of doors View
  • There is a second set of doors.
  • The door(s) open away from you (push).
  • The doors are double width.
  • The door(s) is / are heavy.
  • The door opening is 145cm (4ft 9in) wide.

You are on Level Change (Main Entrance). Skip to the next section.

Level Change (Main Entrance)

• There is a ramp or slope to access this service.
• The ramp or slope is located in between the first and second set of doors.
• The ramp or slope is moderate.
• The ramp or slope is permanent.
• There is a level landing at the top of the ramp.

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• Comments View
  • There are 3 moderate slopes going up, with handrails on both sides, in between the first and second set of doors.

You are on Gates 25-31 Boarding Areas. Skip to the next section.

Gates 25-31 Boarding Areas

• There is fixed seating available in all of these boarding areas.
• There is priority seating at the front of the boarding areas, closest to the exit.

You are on Gates 32-34 Coach Lounge. Skip to the next section.

Gates 32-34 Coach Lounge

• There is fixed seating available.
• There is not level access into these gates.
• These gates are used by passengers having a coach transfer them to the aircraft.
• At the time of the survey, Gate 32 was not in use due to building work taking place.
• There are standard toilets and accessible toilets available within the Coach Lounge.

You are on Level Change (Gates 32-34 Coach Lounge). Skip to the next section.

Level Change (Gates 32-34 Coach Lounge)

• There is a ramp or slope to access this service.
• The ramp or slope is located immediately after you enter.
• The ramp or slope is moderate.
• The ramp or slope is permanent.
• There is a level landing at the top of the ramp.

You are on Other Floors (Gate 25). Skip to the next section.

Other Floors (Gate 25)

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• Steps View
  • There are 15+ steps between floors.
  • The lighting levels are medium.
  • The steps are clearly marked.
  • The steps are deep.
  • The steps do have handrails.
  • The steps have a handrail on both sides.
  • There is a landing.

You are on Other Floors (Gates 26-31). Skip to the next section.

Other Floors (Gates 26-31)

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• Steps View
  • The floors which are accessible by stairs are 1-M.
  • There are 15+ steps between floors.
  • The lighting levels are medium.
  • The steps are clearly marked.
  • The steps are deep.
  • The steps do have handrails.
  • The steps have a handrail on both sides.
  • There is a landing.

You are on Other Floors (Gates 30-31). Skip to the next section.

Other Floors (Gates 30-31)

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• Steps View
  • The floors which are accessible by stairs are 1-M.
  • There are 15+ steps between floors.
  • The lighting levels are medium.
  • The steps are clearly marked.
  • The steps are deep.
  • The steps do have handrails.
  • The steps have a handrail on both sides.
• Escalators View
  • Escalator(s) can be used to access other floors.
  • The floors which are accessible by escalator are 1-M.
  • The escalators steps are clearly marked.
  • The head and foot of the escalators are clearly marked.
  • The lighting levels are medium.
• Comments View
  • There is a lift to the left when facing which overcomes the stairs and escalators.

You are on Lift (Gate 25). Skip to the next section.

Lift (Gate 25)

• There is a lift for public use.
• The lift is located directly to the right as you enter.
• The lift is a platform lift.
• The floors which are accessible by this lift are 1-M.
• The lift is 8m (8yd 2ft) from the main entrance.
• Staff do not need to be notified for use of the lift.
• The dimensions of the lift are 97cm x 149cm (3ft 2in x 4ft 11in).
• The clear door width is 89cm (2ft 11in).
• There are not separate entry and exit doors in the lift.
• There is not a mirror to aid reversing out of the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within 120cm from the floor.
• The lighting level in the lift is medium.
• The lift does have Braille markings.
• The lift does have tactile markings.

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• Comments View
  • There is an easy slope just before entering the platform lift on the mezzanine level.
  • There is a similar platform lift located at the opposite end, (turning left when entering) to access Gates 32-34.

You are on Lift (Gates 26-31). Skip to the next section.

Lift (Gates 26-31)

• There is a lift for public use.
• The lift is located to the left when entering.
• The lift is a standard lift.
• The floors which are accessible by this lift are 1-M.
• The lift is 36m (39yd 1ft) from the main entrance.
• Staff do not need to be notified for use of the lift.
• The dimensions of the lift are 106cm x 140cm (3ft 6in x 4ft 7in).
• The clear door width is 90cm (2ft 11in).
• There are separate entry and exit doors in the lift.
• There is not a mirror to aid reversing out of the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within reach for a wheelchair user.
• The lighting level in the lift is medium.
• The lift does not have Braille markings.
• The lift does have tactile markings.

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• Comments View
  • When using the Gates 26-31 lift to go down, there is an identical lift opposite 10m away.
  • In order to reach Gates 30-31 you would be required to go back up a level.
  • The photo on the right shows the Gates 30-31 lift.

You are on Accessible Toilet. Skip to the next section.

Accessible Toilet

• Accessible toilet facilities are available.

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• Location and Access View
  • The toilet is not for the sole use of disabled people.
  • There is pictorial signage on or near the toilet door.
  • This accessible toilet is approximately 11m (12yd 1in) from the main entrance.
  • This accessible toilet is located to the right as you enter.
  • There is level access to this accessible toilet.
• Features and Dimensions View
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • The door opens outwards.
  • The door is locked by a locking handle.
  • The width of the accessible toilet door is 86cm (2ft 10in).
  • The door may be difficult to open.
  • The dimensions of the accessible toilet are 168cm x 223cm (5ft 6in x 7ft 4in).
  • There is a clear 150cm x 150cm manoeuvring space in the accessible toilet.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 100cm (3ft 3in).
  • There is a dropdown rail on the transfer side.
  • There is a flush on the transfer side.
  • The tap type is lever.
  • There is a mixer tap.
  • There is an emergency alarm in the cubicle.
  • The emergency pull cord alarm is fully functional.
  • Disposal facilities are available in the cubicle.
  • There is a/are coat hook(s).
• Position of Fixtures View
  • Wall mounted grab rails are available for the toilet.
  • As you face the toilet the wall-mounted grab rails are on both sides.
  • There is not a shelf within the accessible toilet.
  • There is a mirror.
  • Mirrors are placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is placed higher than 100cm (3ft 3in).
  • The height of the hand dryer is 103cm (3ft 5in).
  • There is not a towel dispenser.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
• Colour Contrast and Lighting View
  • The contrast between the internal door and wall is poor.
  • The contrast between the external door and wall is good.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • The contrast between the dropdown rail(s) and wall is good.
  • The contrast between the walls and floor is good.
  • The lighting levels are moderate to good.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

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• Availability and Location of Standard Toilets View
  • Standard toilet facilities are available.
• Access to Standard Female and Male Toilet(s) View
  • The female and male toilet facilities that were surveyed are located next to the Gates 24-29 entrance.
  • The female and male toilets are approximately 21m (22yd 2ft) from the Gates 26-31 lift.
  • Inside the venue, there is level access to the female and male toilets.
  • Lighting levels in the female and male toilets are moderate to good.
• Comments View
  • There is an ambulant disabled cubicle within the standard toilets.
  • There are standard toilets in boarding areas 30 and 31.

You are on Additional Info. Skip to the next section.

Additional Info

• Staff do receive disability awareness / equality training.
• A member of staff trained in BSL skills is not generally on duty.