You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

• Bristol Airport Special Assistance please click here (new tab).
• There is a member of staff available for help and assistance.
• There are mobility aids available.
• The mobility aids available include wheelchairs.
• There is not a designated place of safety which can be used by people with dementia, autism or learning disabilities.
• There is a changing places facility available in the Terminal Building, near the Arrivals Hall.

You are on Related Access Guides (Departure Lounge). Skip to the next section.

Related Access Guides (Departure Lounge)

• To view other AccessAble Access Guides that are related to this one please use the links below.
• Departure Lounge link (new tab) - click here.

You are on Route From Security. Skip to the next section.

Route From Security

• Depending on what security checkpoint you're located at, World Duty Free will be located to the right or straight ahead.
• Enter World Duty Free from Security.
• Follow the black tiled pathway and it will lead you all the way through to the Departure Lounge.
• It's approximately 98m from Security to the Departure Lounge.
• When you reach the end of World Duty Free and face the Departure Lounge, you will need to take the Departure Lounge lift to the Mezzanine level.
• The lift is located to the left of the Departure Lounge opposite Starbucks.
• Exit the lift on the Mezzanine level and turn left.
• Follow the tiled flooring.
• Go past The Wine & Deli Bar, turn right and Gates 25-34 will be on the left hand side.
• There is level access.

You are on Getting To Departure Gates (25 - 34). Skip to the next section.

Getting To Departure Gates (25 - 34)

• The gates are located on the mezzanine level of the departure lounge, opposite the main food and drink area.
• The type of flooring along the route is tiles.
• There is flooring along the route which is shiny and could cause issues with glare or look slippery to some people.
• There are not travelators available along the route.
• There are not resting/seating areas along the route.
• Wayfinding signage is available along the route.
• The lighting levels along the route are moderate to good.
• There are 3 slight slopes leading from the Departure Lounge to the Gates. Each slope has a different coloured tiles to the main walkway and there is a level resting area between each slope.

You are on Accessible Toilet (Boarding Gates 25 - 34 - Mezzanine Level - Right Hand Transfer). Skip to the next section.

Accessible Toilet (Boarding Gates 25 - 34 - Mezzanine Level - Right Hand Transfer)

• Accessible toilet facilities are available.

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• Location and Access View
  • The toilet is not for the sole use of disabled people.
  • There is pictorial signage on or near the toilet door.
  • This accessible toilet is located to the right as you enter from the Departure Lounge.
  • There is level access to this accessible toilet.
• Features and Dimensions View
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • The door opens outwards.
  • The door is locked by a locking handle.
  • The width of the accessible toilet door is 86cm (2ft 10in).
  • The door may be difficult to open.
  • The dimensions of the accessible toilet are 168cm x 223cm (5ft 6in x 7ft 4in).
  • There is a clear 150cm x 150cm manoeuvring space in the accessible toilet.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 100cm (3ft 3in).
  • There is a dropdown rail on the transfer side.
  • There is a flush on the transfer side.
  • The tap type is lever.
  • There is a mixer tap.
  • There is an emergency alarm in the cubicle.
  • The emergency pull cord alarm is fully functional.
  • Disposal facilities are available in the cubicle.
  • There is a/are coat hook(s).
• Position of Fixtures View
  • Wall mounted grab rails are available for the toilet.
  • As you face the toilet the wall-mounted grab rails are on both sides.
  • There is not a shelf within the accessible toilet.
  • There is a mirror.
  • Mirrors are placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is placed higher than 100cm (3ft 3in).
  • The height of the hand dryer is 103cm (3ft 5in).
  • There is not a towel dispenser.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
• Colour Contrast and Lighting View
  • The contrast between the internal door and wall is poor.
  • The contrast between the external door and wall is good.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • The contrast between the dropdown rail(s) and wall is good.
  • The contrast between the walls and floor is good.
  • The lighting levels are moderate to good.
• Baby Change Facilities View
  • Baby changing facilities are available within this accessible toilet.

You are on Other Floors (Gate 25). Skip to the next section.

Other Floors (Gate 25)

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• Steps View
  • The floors which are accessible by stairs are Boarding Gate 25.
  • The stairs are located to the right after entering the upper boarding area.
  • There are 15+ steps between floors.
  • The lighting levels are moderate to good.
  • The steps are clearly marked.
  • The steps are deep (18cm+).
  • The steps do have handrails.
  • The steps have a handrail on both sides.
  • There is a landing.

You are on Lift (Gate 25). Skip to the next section.

Lift (Gate 25)

• There is a lift for public use.
• The lift is located directly to the right as you enter.
• The lift is a platform lift.
• The floors which are accessible by this lift are Mezzanine Level to Boarding Gate 25.
• The lift is approximately 8m (8yd 2ft) from the main entrance.
• Staff do not need to be notified for use of the lift.
• The dimensions of the lift are 97cm x 149cm (3ft 2in x 4ft 11in).
• The clear door width is 89cm (2ft 11in).
• There are not separate entry and exit doors in the lift.
• There is not a mirror to aid reversing out of the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• The lighting level in the lift is moderate to good.
• The lift does have Braille markings.
• The lift does have tactile markings.

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• Comments View
  • There is an easy slope just before entering the platform lift on the mezzanine level.
  • There is a similar platform lift located at the opposite end, (turning left when entering) to access Gates 32-34.

You are on Departure Gates (25). Skip to the next section.

Departure Gates (25)

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• Departure Gates Waiting Area View
  • The departure gate(s) in this area is/are gate(s) 25.
  • There is seating available at the departure gate(s).
  • There is a mixture of seating with and without armrests.
  • There is designated seating available for people with reduced mobility.
  • The type of flooring in the departure gate(s) is tiles.
  • There is flooring which is shiny and could cause issues with glare or look slippery to some people.
  • There is not a hearing assistance system in the departure gate waiting area(s).
  • The lighting levels are moderate to good.
• Departure Gate Details View
  • There is clear signage to the departure gate(s).
  • The height of the documentation check desk(s) is very high (111cm+).
  • There is a double, automatic doors with an opening width of 75cm+ for access to the airbridge/tarmac.
  • There is step free access to departure gate(s) 25.
• Boarding View
  • There is step free access to the aircraft via the tarmac from departure gate(s) 25.
  • There is an Ambulift available.
  • The accessibility of the individual aircraft varies depending on the provider. Please contact your airline company prior to booking for more information.

You are on Other Floors (Gates 26-31). Skip to the next section.

Other Floors (Gates 26-31)

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• Steps View
  • The floors which are accessible by stairs are Mezzanine Level to Boarding Gates 26 to 31.
  • There are 15+ steps between floors.
  • The lighting levels are moderate to good.
  • The steps are clearly marked.
  • The steps are deep (18cm+).
  • The steps do have handrails.
  • The steps have a handrail on both sides.
  • There is a landing.

You are on Lift (Gates 26-31). Skip to the next section.

Lift (Gates 26-31)

• There is a lift for public use.
• The lift is a standard lift.
• The floors which are accessible by this lift are Mezzanine Level to Boarding Gates 26 to 31.
• Staff do not need to be notified for use of the lift.
• The dimensions of the lift are 106cm x 140cm (3ft 6in x 4ft 7in).
• The clear door width is 90cm (2ft 11in).
• There are separate entry and exit doors in the lift.
• There is not a mirror to aid reversing out of the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• The lighting level in the lift is moderate to good.
• The lift does not have Braille markings.
• The lift does have tactile markings.

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• Comments View
  • Access to Gates 30-31 is via a very similar lift located opposite.

You are on Accessible Toilet(s) (Gates 26 to 29 - Right Hand Transfer). Skip to the next section.

Accessible Toilet(s) (Gates 26 to 29 - Right Hand Transfer)

• There is an/are accessible toilet(s) available.

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• Location and Access View
  • This accessible toilet is located along the corridor between Gates 26 to 29.
  • There is step-free access to the accessible toilet.
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • There is Braille, tactile, pictorial and written text signage on or near the toilet door.
  • The contrast between the external door and wall is good.
  • The door opens outwards.
  • The door is easy to open.
  • The door is locked by a locking handle.
  • The width of the accessible toilet opening is 86cm (2ft 10in).
  • The contrast between the internal door and wall is poor.
  • The door has a horizontal grab rail.
  • The contrast between the horizontal grab rail and internal door is poor.
• Toilet Features View
  • The dimensions of the accessible toilet are 215cm x 210cm (7ft 1in x 6ft 11in).
  • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
  • The lighting levels are moderate to good.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 160cm (5ft 3in).
  • The transfer space is obstructed by a sanitary bin.
  • There is a flush on the transfer side.
  • There is a spatula type lever flush.
  • There is a dropdown rail on the transfer side.
  • The contrast between the dropdown rail(s) and wall is good.
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
  • There is a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • The contrast between the walls and floor is good.
  • There is an emergency alarm.
  • The emergency pull cord alarm is fully functional.
  • There is not a red flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are sanitary disposal units.
  • There is a/are coat hook(s).
  • The height of the coat hook is 140cm from the floor.
• Additional Fixtures View
  • There is a mirror.
  • The mirror is placed at a lower level or at an angle for ease of use.
  • There is not a shelf within the accessible toilet.
  • The toilet has a cistern.
  • The height of the toilet seat above floor level is 47cm (1ft 7in).
  • The toilet seat colour contrast is good.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • The contrast between the toilet roll holder and the wall is good.
  • There is a wash basin.
  • The wash basin and tap(s) can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • There are vertical wall-mounted grab rails on both sides of the wash basin.
  • The contrast between the wash basin wall-mounted grab rail(s) and wall is good.
  • The wash basin tap type is lever mixer.
  • There is a wall fixed soap dispenser.
  • The soap dispenser can be reached from seated on the toilet.
  • The height of the soap dispenser is 90cm.
  • There is not a towel dispenser.
  • There is a hand dryer.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • The contrast between the hand dryer and the wall is good.
• Baby Changing Facilities View
  • Baby changing facilities are located within the accessible toilet.
  • There is a flip down baby change table available.
  • The height of the baby change table is 91cm.

You are on Standard Toilet(s) (Departure Gates 26 to 29). Skip to the next section.

Standard Toilet(s) (Departure Gates 26 to 29)

• Standard toilet facilities are available.

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• Toilet Facilities View
  • The female and male toilets are located on the corridor between Departure Gates 26 to 29.
  • There is step-free access to the toilet(s).
  • There is pictorial signage on or near the toilet door.
  • An ambulant toilet cubicle is available.
  • There are additional ambulant cubicles with differing rail configurations.
  • The height of the wash basin(s) is 80cm.
  • The wash basin(s) tap type is sensor.
  • Lighting levels are moderate to good.

You are on Departure Gates (26 to 29). Skip to the next section.

Departure Gates (26 to 29)

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• Departure Gates Waiting Area View
  • The departure gate(s) in this area is/are gate(s) 26 to 29.
  • There is seating available at the departure gate(s).
  • There is a mixture of seating with and without armrests.
  • There is designated seating available for people with reduced mobility.
  • The type of flooring in the departure gate(s) is tiles.
  • There is flooring which is shiny and could cause issues with glare or look slippery to some people.
  • There is not a hearing assistance system in the departure gate waiting area(s).
  • The lighting levels are moderate to good.
• Departure Gate Details View
  • There is clear signage to the departure gate(s).
  • A documentation check desk is available at gate(s) 26 to 29.
  • The height of the documentation check desk(s) is very high (111cm+).
  • There is a double, automatic doors with an opening width of 75cm+ for access to the airbridge/tarmac.
  • There is step free access to departure gate(s) 26 to 29.
• Boarding View
  • There is ramped/sloped access to the aircraft via the tarmac from departure gate(s) 26 to 29.
  • There is an Ambulift available.
  • The accessibility of the individual aircraft varies depending on the provider. Please contact your airline company prior to booking for more information.

You are on Other Floors (Gates 26 to 29 Corridor to Gates 30 to 31). Skip to the next section.

Other Floors (Gates 26 to 29 Corridor to Gates 30 to 31)

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• Steps View
  • The floors which are accessible by stairs are Gates 26 to 29 Corridor to Gates 30 to 31.
  • There are 15+ steps between floors.
  • The lighting levels are moderate to good.
  • The steps are clearly marked.
  • The steps are deep (18cm+).
  • The steps do have handrails.
  • The steps have a handrail on both sides.
• Escalators View
  • Escalator(s) can be used to access other floors.
  • The floors which are accessible by escalator are 1-M.
  • The escalators steps are clearly marked.
  • The foot and head of the escalators are clearly marked.
  • The lighting levels are moderate to good.

You are on Accessible Toilet(s) (Gates 30 - Right Hand Transfer). Skip to the next section.

Accessible Toilet(s) (Gates 30 - Right Hand Transfer)

• There is an/are accessible toilet(s) available.

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• Location and Access View
  • This accessible toilet is located at the rear of Gate 30.
  • There is step-free access to the accessible toilet.
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • There is pictorial and written text signage on or near the toilet door.
  • The contrast between the external door and wall is good.
  • The door opens outwards.
  • The door may be difficult to open.
  • The door is locked by a locking handle.
  • The width of the accessible toilet opening is 86cm (2ft 10in).
  • The contrast between the internal door and wall is poor.
  • The door has a horizontal grab rail.
  • The contrast between the horizontal grab rail and internal door is poor.
• Toilet Features View
  • The dimensions of the accessible toilet are 160cm x 230cm (5ft 3in x 7ft 7in).
  • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
  • The lighting levels are moderate to good.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 90cm (2ft 11in).
  • The transfer space is obstructed by a waste disposal bin.
  • There is a flush on the transfer side.
  • There is a spatula type lever flush.
  • There is a dropdown rail on the transfer side.
  • The contrast between the dropdown rail(s) and wall is good.
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
  • There is a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • The contrast between the walls and floor is good.
  • There is an emergency alarm.
  • The emergency pull cord alarm is fully functional.
  • There is not a red flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are general waste (with lid) and sanitary disposal units.
  • There is not a/are not coat hook(s).
• Additional Fixtures View
  • There is not a mirror.
  • There is not a shelf within the accessible toilet.
  • The toilet has a backrest.
  • The height of the toilet seat above floor level is 47cm (1ft 7in).
  • The toilet seat colour contrast is poor.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • The contrast between the toilet roll holder and the wall is good.
  • There is a wash basin.
  • The wash basin and tap(s) can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • There are vertical wall-mounted grab rails on both sides of the wash basin.
  • The contrast between the wash basin wall-mounted grab rail(s) and wall is good.
  • The wash basin tap type is lever mixer.
  • There is a wall fixed soap dispenser.
  • The soap dispenser can be reached from seated on the toilet.
  • The height of the soap dispenser is 90cm.
  • There is not a towel dispenser.
  • There is a hand dryer.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • The contrast between the hand dryer and the wall is good.
• Baby Changing Facilities View
  • Baby changing facilities are located within the accessible toilet.
  • There is a flip down baby change table available.
  • The height of the baby change table is 90cm.

You are on Standard Toilet(s) (Gates 30). Skip to the next section.

Standard Toilet(s) (Gates 30)

• Standard toilet facilities are available.

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• Toilet Facilities View
  • The female and male toilets are located at the rear of the Gate 30.
  • There is step-free access to the toilet(s).
  • There is pictorial signage on or near the toilet door.
  • An ambulant toilet cubicle is available.
  • There are additional ambulant cubicles with differing rail configurations.
  • The height of the wash basin(s) is 80cm.
  • The wash basin(s) tap type is sensor.
  • Lighting levels are moderate to good.

You are on Departure Gates (30 to 31). Skip to the next section.

Departure Gates (30 to 31)

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• Departure Gates Waiting Area View
  • The departure gate(s) in this area is/are gate(s) 30 to 31.
  • There is seating available at the departure gate(s).
  • There is a mixture of seating with and without armrests.
  • There is designated seating available for people with reduced mobility.
  • The type of flooring in the departure gate(s) is tiles.
  • There is flooring which is shiny and could cause issues with glare or look slippery to some people.
  • There is not a hearing assistance system in the departure gate waiting area(s).
  • The lighting levels are moderate to good.
• Departure Gate Details View
  • There is clear signage to the departure gate(s).
  • A documentation check desk is available at gate(s) 30-31.
  • The height of the documentation check desk(s) is very high (111cm+).
  • There is a double, permanently held open doors with an opening width of 75cm+ for access to the airbridge/tarmac.
  • There is step free access via lift to departure gate(s) 30-31.
• Boarding View
  • There is step free access to the aircraft via the tarmac from departure gate(s) 30 to 31.
  • There is an Ambulift available.
  • The accessibility of the individual aircraft varies depending on the provider. Please contact your airline company prior to booking for more information.

You are on Lift (Departure Gates 30 to 31 to Aircraft). Skip to the next section.

Lift (Departure Gates 30 to 31 to Aircraft)

• The external controls for the lift are within 90cm - 110cm from the floor.
• The colour contrast between the external lift controls and the control plate is poor.
• The colour contrast between the external lift control plate and the wall is poor.
• The clear door width is 90cm (2ft 11in).
• The dimensions of the lift are 110cm x 140cm (3ft 7in x 4ft 7in).
• There are separate entry and exit doors in the lift.
• There is not a mirror to aid reversing out of the lift.
• The lift does not have a visual floor indicator.
• The lift does not have an audible announcer.
• There is not a hearing loop system.
• The lighting levels in the lift are moderate to good.