You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

• Bristol Airport Special Assistance please click here (new tab).
• There is a member of staff available for help and assistance.
• There are mobility aids available.
• The mobility aids available include wheelchairs.
• There is not a designated place of safety which can be used by people with dementia, autism or learning disabilities.
• There is a changing places facility available in the Terminal Building, near the Arrivals Hall.

You are on Lift (Gate 8). Skip to the next section.

Lift (Gate 8)

• The external controls for the lift are within 90cm - 110cm from the floor.
• The colour contrast between the external lift controls and the control plate is good.
• The colour contrast between the external lift control plate and the wall is good.
• The clear door width is 90cm.
• The dimensions of the lift are 110cm x 138cm (3ft 7in x 4ft 6in).
• There are no separate entry and exit doors in the lift.
• There is a mirror to aid reversing out of the lift.
• There is not a list of floor services available within the lift.
• The lift does have a visual floor indicator.
• The lift does not have an audible announcer.
• The internal controls for the lift are within 90cm - 120cm from the floor.
• There is a hearing loop system.
• The lift does have Braille markings.
• The lift does have tactile markings.
• The lighting levels in the lift are good.

You are on Lift (Gate 10). Skip to the next section.

Lift (Gate 10)

• There is a lift for public use.
• The lift is located off the main walkway / corridor.
• The lift is a standard lift.
• The floors which are accessible by this lift are 0-1.
• Staff do not need to be notified for use of the lift.
• The dimensions of the lift are 165cm x 280cm (5ft 5in x 9ft 2in).
• The clear door width is 109cm (3ft 7in).
• There are not separate entry and exit doors in the lift.
• There is a mirror to aid reversing out of the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• The lighting level in the lift is moderate to good.
• The lift does not have Braille markings.
• The lift does have tactile markings.

You are on First Floor - Arrivals Corridor. Skip to the next section.

First Floor - Arrivals Corridor

• There is step free access to the arrivals corridor via the lift from the tarmac.
• There is step free access along the arrivals corridor.
• The surface of the flooring is tiles.
• There are several slight slopes located in places along the corridor.
• The tiles of the slope are a different colour to the main walkway.
• There is clear directional and distance signage leading to Immigration and Baggage Reclaim.
• There are wheelchairs located along the corridor for passengers requiring assistance.
• There are flip down seats located along the corridor at regular intervals.

You are on Toilet with Adaptations (International Arrivals Corridor - Left Hand Transfer). Skip to the next section.

Toilet with Adaptations (International Arrivals Corridor - Left Hand Transfer)

• There is an/are accessible toilet(s) available.

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• Location and Access View
  • This accessible toilet is located along the Arrivals corridor.
  • There is step-free access into the accessible toilet.
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • There is Braille, tactile, pictorial and written text signage on or near the toilet door.
  • The contrast between the external door and wall is high.
  • The door opens outwards.
  • The door may be difficult to open.
  • The door is locked by a locking handle.
  • The width of the accessible toilet opening is 80cm (2ft 7in).
  • The contrast between the internal door and wall is high.
  • The door has a horizontal grab rail.
  • The contrast between the horizontal grab rail and internal door is high.
• Toilet Features View
  • The dimensions of the accessible toilet are 150cm x 270cm (4ft 11in x 8ft 10in).
  • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
  • The lighting levels are moderate to good.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 77cm (2ft 6in).
  • The transfer space is obstructed by a sanitary bin.
  • There is a flush, however it is not on the transfer side.
  • There is a spatula type lever flush.
  • There is a dropdown rail on the transfer side.
  • The contrast between the dropdown rail(s) and wall is high.
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on the right.
  • There is not a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • The contrast between the wall-mounted grab rail(s) and wall is high.
  • The contrast between the walls and floor is high.
  • There is an emergency alarm.
  • The emergency pull cord alarm is fully functional.
  • There is not a red flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are sanitary disposal units.
  • There is not a/are not coat hook(s).
• Additional Fixtures View
  • There is a mirror.
  • The mirror is placed at a lower level or at an angle for ease of use.
  • There is not a shelf within the accessible toilet.
  • The toilet has a cistern.
  • The height of the toilet seat above floor level is 47cm (1ft 7in).
  • The toilet seat colour contrast is low.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • The contrast between the toilet roll holder and the wall is high.
  • There is a wash basin.
  • The wash basin and tap(s) can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • There are vertical wall-mounted grab rails on both sides of the wash basin.
  • The contrast between the wash basin wall-mounted grab rail(s) and wall is high.
  • The wash basin tap type is lever mixer.
  • There is a wall fixed soap dispenser.
  • The soap dispenser can be reached from seated on the toilet.
  • The height of the soap dispenser is 90cm.
  • There is not a towel dispenser.
  • There is a hand dryer.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • The contrast between the hand dryer and the wall is high.

You are on Standard Toilet(s) (International Arrivals Corridor). Skip to the next section.

Standard Toilet(s) (International Arrivals Corridor)

• Standard toilet facilities are available.

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• Toilet Facilities View
  • The female and male toilets are located along the Arrivals Corridor.
  • There is step-free access into the toilet(s).
  • There is pictorial signage on or near the toilet door.
  • An ambulant toilet cubicle is available.
  • There are additional ambulant cubicles with differing rail configurations.
  • The height of the wash basin(s) is 80cm.
  • The wash basin(s) tap type is sensor.
  • Lighting levels are moderate to good.

You are on Toilet with Adaptations (Bridge - Left Hand Transfer). Skip to the next section.

Toilet with Adaptations (Bridge - Left Hand Transfer)

• Accessible toilet facilities are available.

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• Location and Access View
  • The toilet is not for the sole use of disabled people.
  • There is Braille, tactile, pictorial and written text signage on or near the toilet door.
  • This accessible toilet is located on the Bridge between the Arrivals Corridor and Immigration.
  • There is level access to this accessible toilet.
• Features and Dimensions View
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • The door opens outwards.
  • The door is locked by a twist lock.
  • The width of the accessible toilet door is 87cm (2ft 10in).
  • The door may be difficult to open.
  • The dimensions of the accessible toilet are 156cm x 220cm (5ft 1in x 7ft 3in).
  • There is a clear 150cm x 150cm manoeuvring space in the accessible toilet.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 84cm (2ft 9in).
  • There is a dropdown rail on the transfer side.
  • There is a flush on the transfer side.
  • The tap type is lever.
  • There is a mixer tap.
  • There is an emergency alarm in the cubicle.
  • The emergency pull cord alarm is fully functional.
  • Disposal facilities are available in the cubicle.
  • There is a/are coat hook(s).
• Position of Fixtures View
  • Wall mounted grab rails are available for the toilet.
  • As you face the toilet the wall-mounted grab rails are on both sides.
  • There is not a shelf within the accessible toilet.
  • There is a mirror.
  • Mirrors are placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 47cm (1ft 7in).
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • There is not a towel dispenser.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 104cm (3ft 5in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • There is a soap dispenser.
  • The soap dispenser cannot be reached from seated on the toilet.
  • The height of the soap dispenser is 100cm.
• Colour Contrast and Lighting View
  • There is a high colour contrast between the internal door and wall.
  • The contrast between the external door and wall is good.
  • The contrast between the wall-mounted grab rail(s) and wall is poor.
  • There is a poor colour contrast between the dropdown rail(s) and wall.
  • The contrast between the walls and floor is good.
  • The lighting levels are moderate to good.
• Baby Change Facilities View
  • Baby changing facilities are available within this accessible toilet.
  • The height of the baby change table once extended is 97cm (3ft 2in).

You are on Standard Toilet(s) (Bridge). Skip to the next section.

Standard Toilet(s) (Bridge)

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• Availability and Location of Standard Toilets View
  • Standard toilet facilities are available.
• Access to Standard Female and Male Toilet(s) View
  • The female and male toilet facilities that were surveyed are located on the Bridge between the Arrivals Corridor and Immigration.
  • Inside the venue, there is level access to the female and male toilets.
  • An ambulant toilet cubicle with wall mounted grab rails is available.
  • Lighting levels in the female and male toilets are moderate to good.

You are on Other Floors (Bridge Stairs). Skip to the next section.

Other Floors (Bridge Stairs)

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• Steps View
  • The floors which are accessible by stairs are 1-M.
  • There are 15+ steps between floors.
  • The lighting levels are medium.
  • The steps are clearly marked.
  • The steps are medium.
  • The steps do have handrails.
  • The steps have a handrail on both sides.
  • There is a landing.

You are on Lift (Arrivals Bridge to Immigration Stairs/Lift). Skip to the next section.

Lift (Arrivals Bridge to Immigration Stairs/Lift)

• The lift is located after the Arrivals Bridge.
• The lift is a platform lift.
• The floors which are accessible by this lift are Arrivals Bridge to Immigration Stairs/Lift.
• Staff do not need to be notified for use of the lift.
• The dimensions of the lift are 98cm x 148cm (3ft 3in x 4ft 10in).
• The clear door width is 87cm (2ft 10in).
• There are separate entry and exit doors in the lift.
• There is not a mirror to aid reversing out of the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• The lighting level in the lift is moderate to good.
• The lift does not have Braille markings.
• The lift does have tactile markings.

You are on Outside Access (Arrivals - Passenger Bus Drop Off). Skip to the next section.

Outside Access (Arrivals - Passenger Bus Drop Off)

• This information is for the entrance located next to the passenger bus drop off point.
• There is level access into the venue.
• The main door(s) open(s) automatically.
• The door(s) is / are double.
• The width of the door opening is 139cm (4ft 7in).

You are on Other Floors (Immigration Stairs). Skip to the next section.

Other Floors (Immigration Stairs)

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• Steps View
  • The floors which are accessible by stairs are Arrivals to Immigration.
  • There are 15+ steps between floors.
  • The lighting levels are moderate to good.
  • The steps are clearly marked.
  • The steps are medium height (11cm - 17cm).
  • The steps do have handrails.
  • The steps have a handrail on both sides.
  • There is a landing.
• Comments View
  • There are two level landings.
  • Immigration is on the ground floor immediately after this set of stairs.

You are on Lift (Immigration Lift). Skip to the next section.

Lift (Immigration Lift)

• There is a lift for public use.
• The lift is located straight ahead as you enter through the main entrance.
• The lift is a standard lift.
• The floors which are accessible by this lift are G-1.
• The lift is approximately 10m (10yd 2ft) from the main entrance.
• Staff do not need to be notified for use of the lift.
• The dimensions of the lift are 94cm x 211cm (3ft 1in x 6ft 11in).
• The clear door width is 81cm (2ft 8in).
• There are separate entry and exit doors in the lift.
• There is not a mirror to aid reversing out of the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• The lighting level in the lift is moderate to good.
• The lift does not have Braille markings.
• The lift does have tactile markings.

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• Comments View
  • There are two identical lifts next to each other.
  • Immigration is on the ground floor immediately after you exit the lift.

You are on Related Access Guides (Immigration). Skip to the next section.

Related Access Guides (Immigration)

• To view other AccessAble Detailed Access Guides that are related to this one please use the links below.
• Immigration link (new tab) - click here