Access Guide
Getting Help and Assistance
- Bristol Airport Special Assistance please click here (new tab).
- There is a member of staff available for help and assistance.
- There are mobility aids available.
- The mobility aids available include wheelchairs.
- There is not a designated place of safety which can be used by people with dementia, autism or learning disabilities.
- There is a changing places facility available in the Terminal Building, near the Arrivals Hall.
Passenger Services
- The counter is located to the right of the departure lounge.
- The counter is approximately 10m (10yd 2ft) from the Departure Lounge entrance.
- There is step-free access to the counter.
- There is a clear unobstructed route to the counter.
- There are windows, TVs, glazed screens or mirrors behind the counter which could adversely affect the ability of someone to lip read.
- The counter is placed in front of a background which is patterned.
- The lighting levels at the counter are moderate to good.
- The height of the counter is very high (111cm+).
- There is sufficient space to write or sign documents on the counter.
- There is a lowered section of the counter.
- The height of the lowered section at the counter is 76cm.
- There is sufficient space to write or sign documents on the lowered section of the counter.
- There is not a clear knee recess beneath the low/lowered section of the counter.
- The counter is staffed.
- The type of flooring in this area is vinyl and tiles.
- There is a waiting area close to the counter.
- Access to the waiting area is unobstructed.
- There are seats with armrests on both sides.
- There is sufficient space for a wheelchair user to use the waiting area.
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Comments
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- To book special assistance customers should contact their airline.
- For general special assistance enquiries customers should call 03713 344 444.
Accessible Toilet(s) (Passenger Assistance - Departure Lounge - Left Hand Transfer)
- There is an/are accessible toilet(s) available.
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Location and Access
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- This accessible toilet is located in the seating area.
- This accessible toilet is approximately 20m (21yd 2ft) from the Departure lounge entrance.
- There is step-free access into the accessible toilet.
- This is a shared toilet.
- A key is not required for the accessible toilet.
- There is Braille, tactile, pictorial and written text signage on or near the toilet door.
- The contrast between the external door and wall is good.
- The door opens outwards.
- The door may be difficult to open.
- The door is locked by a locking handle.
- The width of the accessible toilet opening is 83cm (2ft 9in).
- The contrast between the internal door and wall is good.
- The door has a horizontal grab rail.
- The contrast between the horizontal grab rail and internal door is good.
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Toilet Features
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- The dimensions of the accessible toilet are 150cm x 235cm (4ft 11in x 7ft 9in).
- The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
- The lighting levels are moderate to good.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the left.
- The lateral transfer space is 83cm (2ft 9in).
- The transfer space is obstructed by a sanitary bin and a waste disposal bin.
- There is a flush on the transfer side.
- There is a spatula type lever flush.
- There is a dropdown rail on the transfer side.
- The contrast between the dropdown rail(s) and wall is good.
- There is a/are wall-mounted grab rail(s) available.
- As you face the toilet the wall-mounted grab rail(s) is/are on the right.
- There is not a vertical wall-mounted grab rail on the transfer side.
- There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
- The contrast between the wall-mounted grab rail(s) and wall is good.
- The contrast between the walls and floor is good.
- There is an emergency alarm.
- The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
- There is not a red flashing fire alarm beacon within the toilet.
- Disposal facilities are available in the toilet.
- There is a/are sanitary and nappy/incontinence items bin disposal units.
- There is not a/are not coat hook(s).
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Additional Fixtures
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- There is a mirror.
- The mirror is placed at a lower level or at an angle for ease of use.
- There is a shelf within the accessible toilet.
- The shelf has the minimum dimensions of 12.5cm x 40cm.
- The shelf is at a height of 89cm.
- The shelf is located where it is reachable.
- The toilet has a cistern.
- The height of the toilet seat above floor level is 48cm (1ft 7in).
- The toilet seat colour contrast is poor.
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- The height of the toilet roll holder is 90cm (2ft 11in).
- The contrast between the toilet roll holder and the wall is good.
- There is a wash basin.
- The wash basin and tap(s) can be reached from seated on the toilet.
- The wash basin is not placed higher than 74cm (2ft 5in).
- The height of the wash basin is 74cm (2ft 5in).
- There are vertical wall-mounted grab rails on both sides of the wash basin.
- The contrast between the wash basin wall-mounted grab rail(s) and wall is good.
- The wash basin tap type is lever mixer.
- There is a wall fixed soap dispenser.
- The soap dispenser can be reached from seated on the toilet.
- The height of the soap dispenser is 90cm.
- There is not a towel dispenser.
- There is a hand dryer.
- The hand dryer is not placed higher than 100cm (3ft 3in).
- The height of the hand dryer is 100cm (3ft 3in).
- The contrast between the hand dryer and the wall is good.
Entrance (Minibus to Aircraft)
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Entrance
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- This information is for the entrance located next to the Passenger Assistance Desk in the departure lounge.
- The entrance area/door is not clearly signed.
- There is step-free access at this entrance.
- The entrance door(s) does not/do not contrast visually with its immediate surroundings.
- The main door(s) open(s) automatically.
- The door(s) is/are double width.
- The width of the door opening is 150cm.
Minibus
- Stands that are located further than 2, 3, and 4 are accessed via a mini bus.
- There is a minibus solely for the use of passengers using the Special Assistance Point.
- There is ramped access at the rear of the minibus.
- The ramp is 87cm wide with no handrails.
- There is stepped access at the side of the minibus.
- The step is deep with handrails on both sides.
- The minibus can hold a total of 2 wheelchair users and 10 seated passengers (2 in the front and 8 in the back).
Related Access Guides
- To view other AccessAble Access Guides that are related to this one please use the links below.
- World Duty Free link (new tab) - click here