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Special Assistance Desk (OCS)

Bristol Airport, North Side Road, Bristol, BS48 3DY

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Access Guide

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Outside Access (Special Assistance Desk (OCS) Entrance)

  • This information is for the entrance located on the right hand side of the Departure Lounge, when entering through World Duty Free.
  • There is level access into the venue.
  • There are no doors at this entrance.
  • The door opening is 108cm (3ft 7in) wide.


  • The desk/counter is 2m (2yd 7in) from the main entrance.
  • There is level access to the desk/counter from the entrance.
  • The desk/counter is high (110cm+).
  • The desk/counter has a low (76cm or lower) section.
  • The desk/counter is staffed.
  • The lighting levels are moderate to good.
  • There is a hearing assistance system.
  • The hearing system is available only on request.
  • The type of system is a portable loop.
  • Staff are trained to use the system.

Inside Access

  • There is level access to the service.
  • This venue does not play background music.
  • The lighting levels are varied.
  • Motorised scooters are allowed in public parts of the venue.
  • The type of flooring in walkways and corridors is carpet and tiles.
  • Comments View
    • There is a waiting area 9m to the right when facing the Special Assistance Point.
    • There is a single, heavy, 77cm wide gate to access the waiting area.
    • The gate pushes away from you.
    • The waiting area has priority seating available.

Route From Special Assistance Point to Gates 9, 25 and 26

  • Staff working at the Special Assistance Point (OCS) have routes in which they take passengers to their correct gates.
  • Stand 1 - Gate 9, Stand 2 - Gate 25 and Stand 3 – Gate 26, there are particular routes.
  • Passengers would be assisted at all times when taking these routes.
  • OCS would usually take the patron through Gate 6.
  • Gate 6 is located to the right of the Special Assistance Point when facing it.
  • Outside Gate 6 there is a zebra crossing directly in front.
  • Cross over the zebra crossing.
  • The road is generally quiet.
  • Turn right for Stand 1 - Gate 9.
  • Go straight ahead for Stand 2 - Gate 25 and Stand 3 - Gate 26.
  • Along the route the slopes vary from easy to moderate.
  • Stand 3 - Gate 26 has a moderate slope with handrails on both sides, in front of the entrance.
  • All of the entrances have automatic doors.

OCS Mini Bus

  • Stands that are located further than 1, 2 and 3 are accessed via mini bus.
  • OCS have a mini bus solely for the use of passengers using the Special Assistance Point.
  • There is ramped access at the rear of the mini bus.
  • The ramp is 87cm wide with no handrails.
  • There is stepped access at the side of the mini bus.
  • The step is deep with handrails on both sides.
  • The mini bus can hold a total of 2 wheelchair users and 10 seated passengers (2 in the front and 8 in the back).

Accessible Toilet

Standard Toilet(s)

  • The nearest standard toilets are located on the right hand side of the Departure Lounge when facing the Special Assistance Point.

Additional Info

  • Staff do receive disability awareness / equality training.
  • A member of staff trained in BSL skills is not generally on duty.