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Passenger Assistance Point (OCS Terminal Building - Check In Hall)

Bristol Airport, North Side Road, Bristol, BS48 3DY

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Access Guide

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Getting Help and Assistance

  • Bristol Airport Special Assistance please click here (new tab).
  • There is a member of staff available for help and assistance.
  • There are mobility aids available.
  • The mobility aids available include wheelchairs.
  • There is not a designated place of safety which can be used by people with dementia, autism or learning disabilities.
  • There is a changing places facility available in the Terminal Building, near the Arrivals Hall.

Passenger Services

  • The counter is located opposite the Easy Jet check in area.
  • There is step-free access to the counter.
  • There is a clear unobstructed route to the counter.
  • There are no windows, TVs, glazed screens or mirrors behind the counter which could adversely affect the ability of someone to lip read.
  • The counter is placed in front of a background which is patterned.
  • The lighting levels at the counter are moderate to good.
  • The height of the counter is very high (111cm+).
  • There is sufficient space to write or sign documents on the counter.
  • There is a lowered section of the counter.
  • The height of the lowered section at the counter is 76cm.
  • There is sufficient space to write or sign documents on the lowered section of the counter.
  • There is a clear knee recess beneath the low/lowered section of the counter.
  • The counter is staffed.
  • There is not a hearing assistance system at the counter.
  • The type of flooring in this area is tiles.
  • There is a waiting area close to the counter.
  • Access to the waiting area is unobstructed.
  • There is bench seating and also a mixture of single seats with and without armrests.
  • There is sufficient space for a wheelchair user to use the waiting area.

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