You are on Introduction. Skip to the next section.

Introduction

• All departures and arrivals are directed from this building.
• The building is located on North Side Road.

You are on Location. Skip to the next section.

Location

• The venue is situated outside the centre of the city.
• This venue is situated in Bristol.
• The nearest National Rail station is Parsons Street.
• There is a bus stop within 150m (164yds) of the venue.

You are on Bus Drop Off and Pick Up Points. Skip to the next section.

Bus Drop Off and Pick Up Points

• The drop off point is located outside the Departures entrance.
• There is a dropped kerb with tactile paving.
• There is a easy slope leading from the dropped kerb to the entrance.
• There are 3 pick up points located on the road between the Departures and Arrivals entrances.
• They take passengers to Silver Zone parking, long stay parking and destinations in Bristol via the airport flyer express links.
• At peak times, buses depart up to every 8 minutes across the route.
• A bus and train ticket machine is located at the arrivals entrance and a kiosk outside.
• Buses include a manually dropped ramp located at the middle set of doors.

You are on Outside Access (Departures). Skip to the next section.

Outside Access (Departures)

• This information is for the entrance located at the front of the terminal building.
• There is level access into the venue.
• The main door(s) open(s) automatically.
• The door(s) is / are double.
• The width of the door opening is 207cm (6ft 9in).

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• Second set of doors View
  • There is a second set of doors.
  • The door(s) open(s) automatically.
  • The door(s) is / are double.
  • The width of the door opening is 204cm (6ft 8in).

You are on Outside Access (Arrivals). Skip to the next section.

Outside Access (Arrivals)

• This information is for the entrance located at the front of the terminal building.
• There is level access into the venue.
• The main door(s) open(s) automatically.
• The door(s) is / are double.
• The width of the door opening is 207cm (6ft 9in).

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• Second set of doors View
  • There is a second set of doors.
  • The door(s) open(s) automatically.
  • The door(s) is / are double.
  • The width of the door opening is 177cm (5ft 10in).

You are on Reception (Customer Information Point). Skip to the next section.

Reception (Customer Information Point)

• There is level access to the desk/counter from the entrance.
• The desk/counter is medium height (77cm - 109cm).
• The desk/counter has a low (76cm or lower) section.
• The desk/counter is staffed.
• The lighting levels are moderate to good.
• There is not a hearing assistance system.
• There is sufficient space to write or sign documents on the desk/counter.

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• Comments View
  • The customer information point is located 70m from the Departures entrance and 40m from the Arrivals entrance.

You are on Inside Access. Skip to the next section.

Inside Access

• There is level access to the service(s).
• This venue does play background music.
• Music is played in certain areas.
• The lighting levels are varied.
• Motorised scooters are allowed in public parts of the venue.
• The type of flooring in walkways and corridors is tiles.

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• Comments View
  • There is an information board located in front of you as you enter both the departures and arrivals entrances.

You are on Other Floors. Skip to the next section.

Other Floors

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• Steps View
  • The floors which are accessible by stairs are ground and level 1.
  • There are 15+ steps between floors.
  • The lighting levels are moderate to good.
  • The steps are clearly marked.
  • The steps are deep (18cm+).
  • The steps do have handrails.
  • The steps have a handrail on both sides.
  • There is a landing.
• Escalators View
  • Escalator(s) can be used to access other floors.
  • The floors which are accessible by escalator are ground and level 1.
  • The escalators steps are not clearly marked.
  • The foot and head of the escalators are not clearly marked.
  • The lighting levels are moderate to good.

You are on Lift. Skip to the next section.

Lift

• There is a lift for public use.
• The lift is located next to the Arrivals Hall.
• All floors are accessible by this lift.
• The lift is 82m (89yd 2ft) from the Departures entrance.
• The dimensions of the lift are 150cm x 155cm (4ft 11in x 5ft 1in).
• The clear door width is 108cm (3ft 7in).
• There are separate entry and exit doors in the lift.
• The lift does have a visual floor indicator.
• The lift does not have an audible announcer.
• The controls for the lift are within 120cm from the floor.
• The lighting levels in the lift are medium.
• The lift does not have Braille markings.
• The lift does have tactile markings.

You are on Changing Places. Skip to the next section.

Changing Places

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• Location and access View
  • The facility is located in the Terminal Building at the Arrivals end, close to the Special Assistance Desk.
  • The facility is approximately 20m (21yd 2ft) from the Arrivals entrance/exit.
  • There is level access to the facility.
• Dimensions and features View
  • You do need a key for the facility.
  • It is not a radar key.
  • The key can be obtained from the Special Assistance Desk.
  • The dimensions of the facility are 410cm x 310cm (13ft 5in x 10ft 2in).
  • The facility changing bench height is adjustable.
  • The facility changing bench is wall mounted.
  • The length of the facility changing bench is 185cm (6ft 1in).
  • The facility hoist is powered overhead.
  • The overhead hoist covers all areas in cubicle.
  • The sling is attached to the hoist by hook and loop.
  • The facility toilet is peninsular.
  • The transfer space on the left as you face the toilet is 300cm (9ft 10in).
  • The transfer space on the right as you face the toilet is 79cm (2ft 7in).
  • Wall mounted grab rails are available.
  • As you face the toilet the wall mounted grab rails are on both sides.
  • Drop down rails are provided.
  • As you face the toilet the drop down rail(s) is/are on both sides.
  • The type of wash basin is adjustable.
  • Wall mounted grab rails are not available at the wash basin.
  • Disposal facilities are available.
  • A privacy screen is available.
  • Wide tear off paper roll is available.
  • The facility has a non slip floor.
  • A functioning emergency alarm is available.
• Comments View
  • This facility is available 24 hours a day and has a 4 figure code lock. The code is available from the Special Assistance Desk or by phoning the number displayed next to the door or by asking any security personnel.
  • The toilet is a Clos-o-Mat toilet and there are clear instructions for those unfamiliar with the equipment. There are also clear instructions for the bed, wash basin and hoist.
  • The cubicle has a first aid cupboard within it which has sharps disposal and gloves available for use.

You are on Accessible Toilet (Departures - Right Transfer). Skip to the next section.

Accessible Toilet (Departures - Right Transfer)

• Accessible toilet facilities are available.

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• Location and Access View
  • The toilet is not for the sole use of disabled people.
  • There is pictorial and tactile signage on or near the toilet door.
  • This accessible toilet is approximately 40m (43yd 2ft) from the Departures entrance.
  • This accessible toilet is located straight ahead as you enter the entrance.
  • There is level access to this accessible toilet.
• Features and Dimensions View
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • The door opens outwards.
  • The door is locked by a locking handle.
  • The width of the accessible toilet door is 86cm (2ft 10in).
  • The door may be difficult to open.
  • The dimensions of the accessible toilet are 205cm x 204cm (6ft 9in x 6ft 8in).
  • There is not a clear 150cm x 150cm manoeuvring space in the accessible toilet.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 136cm (4ft 6in).
  • There is a dropdown rail on the transfer side.
  • There is a flush on the transfer side.
  • The tap type is lever.
  • There is a mixer tap.
  • There is an emergency alarm in the cubicle.
  • The emergency pull cord alarm is fully functional.
  • Disposal facilities are available in the cubicle.
  • There is a/are coat hook(s).
• Position of Fixtures View
  • Wall mounted grab rails are available for the toilet.
  • As you face the toilet the wall-mounted grab rails are on both sides.
  • There is not a shelf within the accessible toilet.
  • There is a mirror.
  • Mirrors are placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 49cm (1ft 7in).
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • There is not a towel dispenser.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
• Colour Contrast and Lighting View
  • The contrast between the internal door and wall is good.
  • The contrast between the external door and wall is good.
  • The contrast between the wall-mounted grab rail(s) and wall is poor.
  • The contrast between the dropdown rail(s) and wall is poor.
  • The contrast between the walls and floor is fair.
  • The lighting levels are moderate to good.

You are on Accessible Toilet (Arrivals - Right Transfer). Skip to the next section.

Accessible Toilet (Arrivals - Right Transfer)

• Accessible toilet facilities are available.

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• Location and Access View
  • The toilet is not for the sole use of disabled people.
  • There is Braille, pictorial and tactile signage on or near the toilet door.
  • This accessible toilet is approximately 25m (27yd 1ft) from the Arrivals entrance.
  • This accessible toilet is located ahead as you enter.
  • There is level access to this accessible toilet.
• Features and Dimensions View
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • The door opens outwards.
  • The door is locked by a locking handle.
  • The width of the accessible toilet door is 87cm (2ft 10in).
  • The door may be difficult to open.
  • The dimensions of the accessible toilet are 147cm x 195cm (4ft 10in x 6ft 5in).
  • There is not a clear 150cm x 150cm manoeuvring space in the accessible toilet.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 80cm (2ft 7in).
  • There is a dropdown rail on the transfer side.
  • There is a flush on the transfer side.
  • The tap type is lever.
  • There is a mixer tap.
  • There is an emergency alarm in the cubicle.
  • The emergency pull cord alarm is not fully functional.
  • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • Disposal facilities are available in the cubicle.
  • There is a/are coat hook(s).
• Position of Fixtures View
  • Wall mounted grab rails are available for the toilet.
  • As you face the toilet the wall-mounted grab rails are on both sides.
  • There is not a shelf within the accessible toilet.
  • There is a mirror.
  • Mirrors are placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • There is not a towel dispenser.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
• Colour Contrast and Lighting View
  • The contrast between the internal door and wall is good.
  • The contrast between the external door and wall is good.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • The contrast between the dropdown rail(s) and wall is good.
  • The contrast between the walls and floor is fair.
  • The lighting levels are moderate to good.

You are on Standard Toilet(s) (Departures). Skip to the next section.

Standard Toilet(s) (Departures)

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• Availability and Location of Standard Toilets View
  • Standard toilet facilities are available.
• Access to Standard Male Toilet(s) View
  • The male toilet facilities that were surveyed are located straight ahead as you enter.
  • The male toilet(s) is/are approximately 40m (43yd 2ft) from the Departures entrance.
  • Inside the venue, there is level access to the male toilet(s).
  • Lighting levels in the male toilets are moderate to good.
• Baby Change Facilities View
  • Baby change facilities are located within the venue.
  • Baby change facilities are located next to the male standard toilets.
  • The height of the baby change table once extended is 86cm (2ft 10in).
  • Inside the venue, there is level access to the baby change facility.
• Comments View
  • The baby change facilities contain a standard toilet and seat.
• Comments View
  • The baby change facilities contain a standard toilet and seat.

You are on Standard Toilet(s) (Arrivals). Skip to the next section.

Standard Toilet(s) (Arrivals)

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• Availability and Location of Standard Toilets View
  • Standard toilets are available.
• Access to Standard Female and Male Toilet(s) View
  • The female and male toilets are located straight ahead as you enter.
  • The female and male toilets are 25m (27yd 1ft) from the Arrivals entrance.
  • Inside the venue, there is level access to the female and male toilets.
  • Lighting levels are medium.
• Baby Change Facilities View
  • Baby change facilities are located within the venue.
  • Baby change facilities are located next to the Arrivals accessible toilet.
  • The height of the baby change table once extended is 84cm (2ft 9in).
  • Inside the venue, there is level access to the baby change facility.

You are on Additional Info. Skip to the next section.

Additional Info

• Staff do receive disability awareness / equality training.
• A member of staff trained in BSL skills is not generally on duty.