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Bristol Parkway Station

off Hatchet Road, Stoke Gifford, Bristol, BS34 8PU

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Access Guide

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Location

  • There is a bus stop within 150m (164yds) of the venue.

Parking

  • The venue does have its own car park.
  • Parking is not free for all users.
  • Parking is not free for Blue Badge holders.
  • Venue Car Park View
    • The car park is located at the side of the building.
    • The car park type is multi storey.
    • Parking spaces for Blue Badge holders do not need to be booked in advance.
    • There is/are 10+ Blue Badge parking bay(s) within the car park.
    • The dimensions of the Blue Badge parking bay(s) are 330cm x 480cm (10ft 10in x 15ft 9in).
    • The nearest Blue Badge bay is 10m (10yd 2ft) from the car park entrance.
    • The furthest Blue Badge bay is 63m (68yd 2ft) from the car park entrance.
    • The route from the car park to the entrance is accessible to a wheelchair user unaided.
    • The car park surface is tarmac.
    • There is not a road to cross between the car park and the entrance.
    • The car park does have a height restriction barrier.
    • The maximum height is 200cm (6ft 7in).
  • On Street Parking and Drop-off Details. View
    • There is not a designated drop off point.
  • Comments View
    • There are further designated bays at the front of the venue which do not have a height restriction barrier.

Outside Access (Main Entrance)

  • This information is for the entrance located at the front of the building.
  • There is not level access into the venue.
  • The main door(s) open automatically.
  • The doors are double width.
  • The door opening is 150cm (4ft 11in) wide.

Level Change (Main Entrance)

  • There is a ramp or slope to access this service.
  • The ramp or slope is located in front of the entrance.
  • The ramp or slope is easy.
  • The ramp or slope is permanent.
  • There is not a level landing at the top of the ramp.

Outside Access (Car Park Entrance)

  • This information is for the entrance located in the car park.
  • There is not level access into the venue.
  • The main door(s) open automatically.
  • The doors are double width.
  • The door opening is 150cm (4ft 11in) wide.
  • Second set of doors View
    • There is a second set of doors.
    • The door(s) open away from you (push).
    • The doors are double width.
    • The door(s) is / are permanently held open.
    • The door opening is 130cm (4ft 3in) wide.
  • Comments View
    • The upper car park floor has 2 sets of heavy double doors which open towards you.

Level Change (Car Park Entrance)

  • There is a ramp or slope to access this service.
  • The ramp or slope is located in front of the entrance.
  • The ramp or slope is easy.
  • The ramp or slope is permanent.
  • There is not a level landing at the top of the ramp.

Outside Access (Internal Bridge Security Gates)

  • This information is for the entrance located leading to the platforms bridge.
  • There is level access into the venue.
  • The main door(s) open automatically (away from you).
  • The doors are double width.
  • The door opening is 88cm (2ft 11in) wide.
  • Comments View
    • The narrower gates are 50cm wide.
    • There is an easy slope through the wider gate to the right.

Outside Access (Waiting Room Entrance)

  • This information is for the entrance located to the rear of the platform.
  • There is level access into the venue.
  • The main door(s) open automatically.
  • The doors are single width.
  • The door opening is 89cm (2ft 11in) wide.

Reception (Ticket Office)

  • The desk/counter is 11m (12yd 1in) from the main entrance.
  • There is level access to the desk/counter from the entrance.
  • The desk/counter is medium height (77cm - 109cm).
  • The desk/counter does not have a low (76cm or lower) section.
  • The lighting levels are bright.
  • There is a hearing assistance system.
  • The type of system is a fixed loop.
  • Staff are trained to use the system.
  • Opening Times View
    • Monday 05:40 - 20:00.
    • Tuesday 05:40 - 20:00.
    • Wednesday 05:40 - 20:00.
    • Thursday 05:40 - 20:00.
    • Friday 05:40 - 20:00.
    • Saturday 06:50 - 18:00.
    • Sunday 08:30 - 19:00.

Inside Access

  • There is level access to the service.
  • This venue does not play background music.
  • Motorised scooters are allowed in public parts of the venue.
  • The lighting levels are medium.

Train Station

  • There are generally 12 member(s) of staff on duty.
  • The station is staffed.
  • There is not an office to obtain help.
  • There is a ticket office.
  • The ticket office is located to the right of the entrance foyer.
  • The ticket office is 11m (12yd 1in) from the main entrance.
  • The train companies that operate within this station include:.
  • Please click here for access information for Great Western Railway.
  • Please click here for access information for Cross Country.
  • There is a taxi rank at the station.
  • The taxi rank is located at the front of the building.
  • The taxi rank is 13m (14yd 8in) from the main entrance.
  • Shops and services within the station include The Shop & Upper Crust.
  • All key concourse shops and services have level access.
  • There are 3 platform(s) in the station.
  • The platform(s) which has/have level access is / are 2,3,4.
  • The platform(s) accessed by lift is / are 2,3,4.
  • The platform(s) which can be accessed by either level access / ramps / lifts / stairclimber from inside the station is / are 2,3,4.
  • Additional Station Information View
    • Announcements on platforms are audio and visual.
    • Wider ticket barriers are available to access platforms.
    • Platforms which have tactile markings at the platform edge are 2,3,4.
    • Accessible toilets are not located on the platform(s).
    • Accessible toilets are located on the main station concourse.
    • There is a wheelchair available to borrow.
    • To borrow a wheelchair, please contact a member of staff.

Eating and Drinking (Upper Crust)

  • The following information is for the cafe.
  • Full table service is not available.
  • Food or drinks are ordered from the service counter.
  • Food or drinks can be brought to the table.
  • There is not a lowered section at the counter.
  • No tables are permanently fixed.
  • No chairs are permanently fixed.
  • No chairs have armrests.
  • The nearest table is 10m (10yd 2ft) from the lift.
  • The distance between the floor and the lowest table is 68cm (2ft 3in).
  • The distance between the floor and the highest table is 96cm (3ft 2in).
  • There is ample room for a wheelchair user to manoeuvre.
  • Plastic / takeaway cups are available.
  • Plastic / takeaway cutlery is available.
  • Drinking straws are available.
  • Menus are wall only.
  • Menus are not available in Braille.
  • Menus are not available in large print.
  • Picture menus are not available.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • The type of food served here is hot and cold meals and snacks.

Other Floors

  • Steps View
    • The floors which are accessible by stairs are G-1.
    • There are 15+ steps between floors.
    • The steps are clearly marked.
    • The steps are medium (11cm - 17cm).
    • The steps do have handrails.
    • The steps have a handrail on both sides.
    • There is a landing.
    • The lighting levels are bright.
  • Comments View
    • There are similar stairs that give access to each platform.

Lift (Main Entrance)

  • There is a lift for public use.
  • The lift is located at the rear of the entrance foyer.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are 0-1-2.
  • The lift is approximately 18m (19yd 2ft) from the main entrance.
  • Staff do not need to be notified for use of the lift.
  • The clear door width is 110cm (3ft 7in).
  • The dimensions of the lift are 180cm x 250cm (5ft 11in x 8ft 2in).
  • There are separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • The lift does have Braille markings.
  • The lift does have tactile markings.
  • The lighting level in the lift is medium.
  • Comments View
    • The lift serves the main concourse (0), Car Park (1) and the Bridge Link (2).
    • There is an additional emergency alarm button at floor level (photograph 4).

Lift (Platform Level)

  • There is a lift for public use.
  • The lift is located on the bridge link opposite the steps to platform 2.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are Platform to Bridge Link.
  • The lift is approximately 25m (27yd 1ft) from the main lift.
  • Staff do not need to be notified for use of the lift.
  • The clear door width is 110cm (3ft 7in).
  • The dimensions of the lift are 140cm x 240cm (4ft 7in x 7ft 10in).
  • There are not separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • The lift does have Braille markings.
  • The lift does have tactile markings.
  • The lighting level in the lift is medium.
  • Comments View
    • There is an identical lift 50m from the main lift to access platforms 3 and 4 from the bridge.

Accessible Toilet

  • There are accessible toilets within this venue designated for public use.
  • Location and Access View
    • The toilet is for the sole use of disabled people.
    • There is pictorial and written text signage on or near the toilet door.
    • The accessible toilet is 15m (16yd 1ft) from the main entrance.
    • The accessible toilet is located to the rear of the entrance foyer.
    • There is level access to the accessible toilet.
  • Features and Dimensions View
    • This is a unisex toilet.
    • A key is required for the accessible toilet.
    • The key is a radar key.
    • The key can be obtained from a member of staff.
    • The door opens outwards.
    • The door is locked by a twist lock.
    • The width of the accessible toilet door is 88cm (2ft 11in).
    • The door weight is heavy.
    • The dimensions of the accessible toilet are 180cm x 220cm (5ft 11in x 7ft 3in).
    • There is sufficient turning space in the cubicle for a wheelchair user.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 120cm (3ft 11in).
    • There is a dropdown rail on the transfer side.
    • There is a flush on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • There is an emergency alarm in the cubicle.
    • The emergency alarm is fully functional.
    • It is not a push button style of alarm.
    • Disposal facilities are available in the cubicle.
    • There is not a coat hook.
  • Position of Fixtures View
    • Wall mounted rails are available.
    • As you face the toilet the wall mounted grab rails are on both sides.
    • There is not a shelf within the accessible toilet.
    • There are mirrors.
    • Mirrors are placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 47cm (1ft 7in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • There is not a towel dispenser.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a sink.
    • The sink can be reached from seated on the toilet.
    • The sink is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is fair.
    • The contrast between the internal door and wall is fair.
    • The contrast between the grab rails and wall is good.
    • The contrast between the drop down rails and wall is good.
    • The contrast between the walls and floor is good.
    • The lighting levels are bright.
  • Baby Change Facilities View
    • Baby change facilities are located within the venue.
    • Baby change facilities are located within the accessible toilet.
    • The height of the baby change table once extended is 97cm (3ft 2in).
  • Comments View
    • There is a similar accessible toilet located on the first floor.

Standard Toilet(s)

Additional Info

  • Staff do receive disability awareness / equality training.
  • Documents can be requested in Braille.
  • Documents can be requested in large print.
  • A bowl of water can be provided for an assistance dog.
  • An assistance dog toilet area can be provided onsite.
  • A member of staff trained in BSL skills is generally on duty.
  • Staff are trained to BSL level (unknown at time of research).