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Bristol Rovers Football Club

Memorial Stadium, Filton Avenue, Bristol, BS7 0BF

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Access Guide

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Location

  • There is a bus stop within 150m (164yds) of the venue.
  • The nearest National Rail station is Filton Abbey Wood.

COVID-19 Information

Opening Times (Stadium, Office & Shop)

  • Monday 09:00 - 17:00.
  • Tuesday 09:00 - 17:00.
  • Wednesday 09:00 - 17:00.
  • Thursday 09:00 - 17:00.
  • Friday 09:00 - 17:00.
  • Saturday 09:00 - 17:00.
  • Sunday Closed.

Parking

  • The venue does have its own car park.
  • Parking is free for all users.
  • Venue Car Park View
    • The car park is located at the side of the stadium.
    • The car park type is open air/surface.
    • Parking spaces for Blue Badge holders do not need to be booked in advance.
    • There is/are 10+ designated parking bay(s) within the car park.
    • The dimensions of the designated parking bay(s) are 320cm x 480cm (10ft 6in x 15ft 9in).
    • The nearest designated bay is 33m (36yd 3in) from the main entrance.
    • The furthest designated bay is 93m (101yd 2ft) from the main entrance.
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is / are slopes/ramps.
    • The car park surface is tarmac.
    • The patron does not have to cross a road.
    • The car park does not have a height restriction barrier.
  • On Street Parking and Drop-off Details. View
    • There is not a designated drop off point.
  • Comments View
    • There is further parking nearer the West Stand, Family Enclosure, and Directors Hospitality.

Outside Access (Main Entrance)

  • This information is for the entrance located in front of the club shop and main stand.
  • There is not level access into the venue.
  • The main door(s) open away from you (push).
  • The doors are single width.
  • The door(s) is / are permanently held open.
  • The door opening is 132cm (4ft 4in) wide.
  • Comments View
    • There are turnstyles to the left as you enter which are 45cm wide.

Level Change (Main Entrance)

  • There is a ramp or slope to access this service.
  • The ramp or slope is located leading down from the car park to the entrance.
  • The ramp or slope is moderate.
  • The ramp or slope is permanent.
  • There is a level landing at the top of the ramp.
  • The ramp does have handrails.
  • The handrails are on the left going up.

Outside Access (Turnstyle Entrances)

  • This information is for the entrance located at the front of the West Stand.
  • There is not level access into the venue.
  • The main door(s) open towards you (pull).
  • The doors are single width.
  • The door(s) is / are heavy.
  • The door opening is 45cm (1ft 6in) wide.
  • Comments View
    • There are wider gates available beside all turnstyles.
    • There are similar turnstyles to the left of the main stand used for the south stand which have a shallow step and can be overcome by using the wider gate.

Level Change (Turnstyle Entrances)

  • There is a ramp or slope to access this service.
  • The ramp or slope is located immediately beyond the entrance.
  • The ramp or slope is moderate.
  • The ramp or slope is permanent.

Outside Access (Directors Stand Entrance)

  • This information is for the entrance located to the left of the West Stand.
  • There is level access into the venue.
  • The main door(s) open both ways.
  • The doors are single width.
  • The door(s) is / are heavy.
  • The door opening is 100cm (3ft 3in) wide.

Outside Access (Shop Entrance)

  • This information is for the entrance located at the side of the main stand.
  • There is not level access into the venue.
  • The main door(s) open towards you (pull).
  • The doors are double width.
  • The door(s) is / are permanently held open.
  • The door opening is 162cm (5ft 4in) wide.
  • Second set of doors View
    • There is a second set of doors.
    • The door(s) open towards you (pull).
    • The doors are single width.
    • The door(s) is / are light.
    • The door opening is 73cm (2ft 5in) wide.

Level Change (Shop Entrance)

  • There is a ramp or slope to access this service.
  • The ramp or slope is located in front of the entrance.
  • The ramp or slope is easy.
  • The ramp or slope is permanent.

Outside Access (Hospitality Suite Entrance)

  • This information is for the entrance located on the first floor above the shop.
  • There is not level access into the venue.
  • The main door(s) open towards you (pull).
  • The doors are double width.
  • The door(s) is / are permanently held open.
  • The door opening is 156cm (5ft 1in) wide.
  • Second set of doors View
    • There is a second set of doors.
    • The door(s) open towards you (pull).
    • The doors are double width.
    • The door(s) is / are heavy.
    • The door opening is 156cm (5ft 1in) wide.

Level Change (Hospitality Suite Entrance)

  • There is a / are step(s) to access this area / service.
  • The step(s) is / are located at the side of the main stand, leading up to the first floor.
  • There is / are 15+ step(s) to the area / service.
  • There is not tactile paving at the top and bottom of the steps.
  • The step(s) is / are clearly marked.
  • The step(s) is / are medium.
  • The steps do have handrails.
  • The handrails are on both sides.
  • Comments View
    • There is 1 deep step in front of the entrance.
    • These steps can also be used to access further seating in the main stand.

Outside Access (Bar Entrance)

  • This information is for the entrance located behind the North Stand.
  • There is not level access into the venue.
  • The main door(s) open towards you (pull).
  • The doors are double width.
  • The door(s) is / are permanently held open.
  • The door opening is 90cm (2ft 11in) wide.

Level Change (Bar Entrance)

  • There is a ramp or slope to access this service.
  • The ramp or slope is located in front of the entrance.
  • The ramp or slope is portable.
  • Please contact a member of staff.
  • There is a / are step(s) to access this area / service.
  • The step(s) is/are located in the doorway.
  • There is / are 1 step(s) to the area / service.
  • The step(s) is / are not clearly marked.
  • The step(s) is / are deep.
  • The ramp or slope does bypass the step(s).
  • Comments View
    • At the time of research, the portable ramp was not available.
    • There is also a further ramped entrance to the rear, which is near the West Stand car parking.

Outside Access (Rear Bar Entrance)

  • This information is for the entrance located at the rear of the bar between the car parking areas.
  • There is not level access into the venue.
  • The main door(s) open towards you (pull).
  • The doors are double width.
  • The door(s) is / are heavy.
  • The door opening is 140cm (4ft 7in) wide.

Level Change (Rear Bar Entrance)

  • There is a / are step(s) to access this area / service.
  • The step(s) is / are located leading down to the entrance.
  • There is / are 5 step(s) to the area / service.
  • There is not tactile paving at the top and bottom of the steps.
  • The step(s) is / are clearly marked.
  • The step(s) is / are medium.
  • The steps do have handrails.
  • The handrails are on both sides.

Reception (Shop)

  • The desk is 7m (7yd 1ft) from the shop entrance.
  • There is level access to reception from the entrance.
  • The reception desk is medium height (77cm - 109cm).
  • The desk does not have a low (76cm or lower) section.
  • The lighting levels are bright.
  • There is not a hearing assistance system.

Inside Access

  • There is level access to the service.
  • There is a hearing assistance system.
  • The hearing system is available only on request.
  • The system is a headset.
  • Staff are trained to use the system.
  • This venue does not play background music.
  • Motorised scooters are allowed in public parts of the venue.
  • The lighting levels are varied.
  • Comments View
    • The headsets provide the match audio description via radio.

Level Change (Inside Access - Main Stand)

  • There is a ramp or slope to access this service.
  • The ramp or slope is located leading down beside the main stand.
  • The ramp or slope is easy.
  • The ramp or slope is permanent.
  • There is a level landing at the top of the ramp.

Eating and Drinking

  • The following information is for the cafe/bar.
  • The bar does serve food.
  • Food or drinks are ordered from the service counter.
  • Food or drinks can be brought to the table.
  • There is not a lowered section at the counter.
  • No tables are permanently fixed.
  • No chairs are permanently fixed.
  • Some chairs have armrests.
  • The nearest table is 10m (10yd 2ft) from the bar entrance.
  • The distance between the floor and the lowest table is 69cm (2ft 3in).
  • The distance between the floor and the highest table is 69cm (2ft 3in).
  • There is ample room for a wheelchair user to manoeuvre.
  • Plastic / takeaway cups are available.
  • Plastic / takeaway cutlery is available.
  • Drinking straws are available.
  • Children are welcomed in the bar area.
  • Menus are wall only.
  • Menus are not available in Braille.
  • Menus are not available in large print.
  • Picture menus are not available.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • The type of food served here is hot and cold meals and snacks.

Sports Ground (Home)

  • Home Support Seating View
    • Wheelchair users have a designated accessible seating area.
    • There is level access to the designated seating area.
    • The view from this area is good.
    • A companion can sit beside / near you.
    • Accessible toilets are available.
    • The closest accessible toilet to the seating area is 28m (11in).
    • The accessible toilet is located adjacent to the shop.
    • There is an audio description service.
    • The audio description equipment is a portable headset available from staff.
    • Staff are trained to use the system.
    • A deposit is not required for the system.
    • There are some rows with level access seating throughout the stands, and some level access standing areas in the end terraces.
  • Comments View
    • There are 2 further designated areas in the West Stand and 1 area in front, which is 15m to the accessible toilet at the lower side of the stand.
    • There is further space beside the pitch in front of the family enclosure.

Sports Ground (Away)

  • Away Support Seating View
    • Wheelchair users have a designated accessible seating area.
    • There is level access to the designated seating area.
    • The view from this area is good.
    • A companion can sit beside / near you.
    • Accessible toilets are available.
    • The closest accessible toilet to the seating area is 68m (74yd 1ft).
    • The accessible toilet is located adjacent to the shop.
    • There is an audio description service.
    • The audio description equipment is a portable headset available from staff.
    • Staff are trained to use the system.
    • A deposit is not required for the system.

Level Change (Sports Ground)

  • There is a / are step(s) to access this area / service.
  • The step(s) is / are located leading to further seating in the stands.
  • There is / are 15+ step(s) to the area / service.
  • There is not tactile paving at the top and bottom of the steps.
  • The step(s) is / are clearly marked.
  • The step(s) is / are medium.
  • The steps do have handrails.
  • The handrails are on both sides.
  • Comments View
    • Steps in the terraces do not offer a handrail and some steps in the stand only offer a central handrail or no handrail at all.

Other Floors (Directors Stand)

  • Steps View
    • The floors which are accessible by stairs are G-1.
    • There are 15+ steps between floors.
    • The steps are clearly marked.
    • The steps are medium (11cm - 17cm).
    • The steps do have handrails.
    • The steps have a handrail on both sides.
    • There is a landing.
    • The lighting levels are bright.

Lift (Directors Stand)

  • There is a lift for public use.
  • The lift is located to the right near the stairs.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are G-1.
  • The lift is 5m (5yd 1ft) from the directors stand entrance.
  • Staff do not need to be notified for use of the lift.
  • The clear door width is 79cm (2ft 7in).
  • The dimensions of the lift are 93cm x 135cm (3ft 1in x 4ft 5in).
  • There are separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • The lift does not have a visual floor indicator.
  • The lift does not have an audible announcer.
  • The controls for the lift are within 120cm from the floor.
  • The lift does have Braille markings.
  • The lift does have tactile markings.
  • The lighting level in the lift is medium.
  • Comments View
    • This lift provides access to the directors boxes and bars which have further steps leading to outside seating.
    • It may be preferable to use the lift back down to the stand to watch events from the designated areas.

Accessible Toilet

  • There are accessible toilets within this venue designated for public use.
  • Location and Access View
    • The toilet is not for the sole use of disabled people.
    • There is pictorial signage on or near the toilet door.
    • The accessible toilet is 15m (16yd 1ft) from the main entrance.
    • The accessible toilet is located at the rear of the seated stand.
    • There is level access to the accessible toilet.
  • Features and Dimensions View
    • This is a unisex toilet.
    • A key is not required for the accessible toilet.
    • The door opens outwards.
    • The door is locked by a twist lock.
    • The width of the accessible toilet door is 86cm (2ft 10in).
    • The door weight is heavy.
    • The dimensions of the accessible toilet are 150cm x 200cm (4ft 11in x 6ft 7in).
    • There is sufficient turning space in the cubicle for a wheelchair user.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 80cm (2ft 7in).
    • There is a dropdown rail on the transfer side.
    • There is a flush on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • There is an emergency alarm in the cubicle.
    • The emergency alarm is not fully functional.
    • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • Disposal facilities are not available in the cubicle.
    • There is not a coat hook.
  • Position of Fixtures View
    • Wall mounted rails are available.
    • As you face the toilet the wall mounted grab rails are on both sides.
    • There is not a shelf within the accessible toilet.
    • There are mirrors.
    • Mirrors are placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 45cm (1ft 6in).
    • There is a hand dryer.
    • The hand dryer can be reached from seated on the toilet.
    • The hand dryer is placed higher than 100cm (3ft 3in).
    • The hand dryer is 120cm (3ft 11in) high.
    • There is not a towel dispenser.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a sink.
    • The sink can be reached from seated on the toilet.
    • The sink is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • The contrast between the internal door and wall is poor.
    • The contrast between the grab rails and wall is poor.
    • The contrast between the drop down rails and wall is poor.
  • Baby Change Facilities View
    • Inside the venue, there is level access to the baby change facility.
  • Colour Contrast and Lighting View
    • The contrast between the walls and floor is good.
    • The lighting levels are medium.
  • Baby Change Facilities View
    • Baby change facilities are located within the venue.
    • Baby change facilities are located in the directors stand accessible toilet.
    • The height of the baby change table once extended is 89cm (2ft 11in).
  • Comments View
    • There is a similar accessible toilet at the side of the west stand on the lower level offering transfer space to the left.
    • There is a further accessible toilet 62m from the lift in the directors stand.
    • There is an accessible toilet at the side of the main stand, near to the shop and main entrance.
    • The end terraces do not offer accessible toilets.

Standard Toilet(s)

Level Change (Standard Toilets)

  • There is a / are step(s) to access this area / service.
  • The step(s) is / are located leading up to the south stand toilets.
  • There is / are 3 step(s) to the area / service.
  • There is not tactile paving at the top and bottom of the steps.
  • The step(s) is / are not clearly marked.
  • The step(s) is / are medium.
  • The steps do have handrails.
  • The handrails are on both sides.
  • Comments View
    • Some further outside standard toilets have 1 deep step to enter.

Additional Info

  • Staff do receive disability awareness / equality training.
  • Documents are not available in Braille.
  • Documents are not available in large print.
  • A bowl of water can be provided for an assistance dog.
  • An assistance dog toilet area can be provided onsite.
  • The assistance dog toilet area is located to the rear of the car park and grounds.
  • A member of staff trained in BSL skills is not generally on duty.
  • This service can be requested.
  • Home visits / services are available.