Access Guide
Location
- There is a bus stop within 150m (164yds) of the venue.
- The nearest National Rail station is Filton Abbey Wood.
Opening Times (Stadium, Office & Shop)
- Monday Closed.
- Tuesday 09:00 - 17:00.
- Wednesday 09:00 - 17:00.
- Thursday 09:00 - 17:00.
- Friday 09:00 - 17:00.
- Saturday 09:00 - 17:00.
- Sunday Closed.
Parking
- The venue does have its own car park.
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Venue Car Park
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- Parking is free for all users.
- The car park is located at the side of the stadium.
- The car park type is open air/surface.
- Parking spaces for Blue Badge holders cannot be booked in advance.
- There is/are 10+ designated parking bay(s) within the car park.
- The dimensions of the designated parking bay(s) are 320cm x 480cm (10ft 6in x 15ft 9in).
- The nearest designated bay is 33m (36yd 3in) from the main entrance.
- The furthest designated bay is 93m (101yd 2ft) from the main entrance.
- The route from the car park to the entrance is accessible to a wheelchair user with assistance.
- Assistance may be required because there is / are slopes/ramps.
- The car park surface is tarmac.
- The patron does not have to cross a road.
- The car park does not have a height restriction barrier.
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Drop-off Point
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- There is not a designated drop off point.
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Comments
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- There is further parking nearer the West Stand, Family Enclosure, and Directors Hospitality.
Outside Access (Main Entrance)
- This information is for the entrance located in front of the club shop and main stand.
- There is not level access into the venue.
- The main door(s) open away from you (push).
- The doors are single width.
- The door(s) is / are permanently held open.
- The door opening is 132cm (4ft 4in) wide.
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Comments
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- There are turnstyles to the left as you enter which are 45cm wide.
Level Change (Main Entrance)
- There is a ramp or slope to access this service.
- The ramp or slope is located leading down from the car park to the entrance.
- The ramp or slope is permanent.
- There is a level landing at the top of the ramp.
- The ramp does have handrails.
- The handrails are on the left going up.
Outside Access (Turnstyle Entrances)
- This information is for the entrance located at the front of the West Stand.
- There is not level access into the venue.
- The main door(s) open towards you (pull).
- The doors are single width.
- The door(s) is / are heavy.
- The door opening is 45cm (1ft 6in) wide.
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Comments
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- There are wider gates available beside all turnstyles.
- There are similar turnstyles to the left of the main stand used for the south stand which have a shallow step and can be overcome by using the wider gate.
Level Change (Turnstyle Entrances)
- There is a ramp or slope to access this service.
- The ramp or slope is located immediately beyond the entrance.
- The ramp or slope is permanent.
Outside Access (Directors Stand Entrance)
- This information is for the entrance located to the left of the West Stand.
- There is level access into the venue.
- The main door(s) open both ways.
- The doors are single width.
- The door(s) is / are heavy.
- The door opening is 100cm (3ft 3in) wide.
Outside Access (Shop Entrance)
- This information is for the entrance located at the side of the main stand.
- There is not level access into the venue.
- The main door(s) open towards you (pull).
- The doors are double width.
- The door(s) is / are permanently held open.
- The door opening is 162cm (5ft 4in) wide.
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Second set of doors
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- There is a second set of doors.
- The door(s) open towards you (pull).
- The doors are single width.
- The door(s) is / are light.
- The door opening is 73cm (2ft 5in) wide.
Level Change (Shop Entrance)
- There is a ramp or slope to access this service.
- The ramp or slope is located in front of the entrance.
- The ramp or slope is permanent.
Outside Access (Hospitality Suite Entrance)
- This information is for the entrance located on the first floor above the shop.
- There is not level access into the venue.
- The main door(s) open towards you (pull).
- The doors are double width.
- The door(s) is / are permanently held open.
- The door opening is 156cm (5ft 1in) wide.
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Second set of doors
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- There is a second set of doors.
- The door(s) open towards you (pull).
- The doors are double width.
- The door(s) is / are heavy.
- The door opening is 156cm (5ft 1in) wide.
Level Change (Hospitality Suite Entrance)
- There is a / are step(s) to access this area / service.
- The step(s) is / are located at the side of the main stand, leading up to the first floor.
- There is / are 15+ step(s) to the area / service.
- There is not tactile paving at the top and bottom of the steps.
- The step(s) is/are clearly marked.
- The step(s) is / are medium.
- The steps do have handrails.
- The handrails are on both sides.
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Comments
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- There is 1 deep step in front of the entrance.
- These steps can also be used to access further seating in the main stand.
Outside Access (Bar Entrance)
- This information is for the entrance located behind the North Stand.
- There is not level access into the venue.
- The main door(s) open towards you (pull).
- The doors are double width.
- The door(s) is / are permanently held open.
- The door opening is 90cm (2ft 11in) wide.
Level Change (Bar Entrance)
- There is a ramp or slope to access this service.
- The ramp or slope is located in front of the entrance.
- The ramp or slope is portable.
- Please contact a member of staff.
- There is a / are step(s) to access this area / service.
- The step(s) is/are located in the doorway.
- There is / are 1 step(s) to the area / service.
- The step(s) is/are not clearly marked.
- The step(s) is / are deep.
- The ramp/slope does bypass the step(s).
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Comments
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- At the time of research, the portable ramp was not available.
- There is also a further ramped entrance to the rear, which is near the West Stand car parking.
Outside Access (Rear Bar Entrance)
- This information is for the entrance located at the rear of the bar between the car parking areas.
- There is not level access into the venue.
- The main door(s) open towards you (pull).
- The doors are double width.
- The door(s) is / are heavy.
- The door opening is 140cm (4ft 7in) wide.
Level Change (Rear Bar Entrance)
- There is a / are step(s) to access this area / service.
- The step(s) is / are located leading down to the entrance.
- There is / are 5 step(s) to the area / service.
- There is not tactile paving at the top and bottom of the steps.
- The step(s) is/are clearly marked.
- The step(s) is / are medium.
- The steps do have handrails.
- The handrails are on both sides.
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Comments
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- There is a shallow step in front of the entrance.
Reception (Shop)
- The desk is 7m (7yd 1ft) from the shop entrance.
- There is level access to reception from the entrance.
- The reception desk is medium height (77cm - 109cm).
- The desk does not have a low (76cm or lower) section.
- The lighting levels are bright.
- There is not a hearing assistance system.
Inside Access
- There is level access to the service.
- There is a hearing assistance system.
- The hearing system is available only on request.
- The system is a headset.
- Staff are trained to use the system.
- This venue does not play background music.
- Motorised scooters are welcomed in public parts of the venue.
- The lighting levels are varied.
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Comments
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- The headsets provide the match audio description via radio.
Level Change (Inside Access - Main Stand)
- There is a ramp or slope to access this service.
- The ramp or slope is located leading down beside the main stand.
- The ramp or slope is permanent.
- There is a level landing at the top of the ramp.
Eating and Drinking
- The following information is for the cafe/bar.
- The bar does serve food.
- Food or drinks are ordered from the service counter.
- Food or drinks can be brought to the table.
- There is not a lowered section at the counter.
- No tables are permanently fixed.
- No chairs are permanently fixed.
- Some chairs have armrests.
- The nearest table is 10m (10yd 2ft) from the bar entrance.
- The distance between the floor and the lowest table is 69cm (2ft 3in).
- The distance between the floor and the highest table is 69cm (2ft 3in).
- There is ample room for a wheelchair user to manoeuvre.
- Takeaway cutlery is available.
- Drinking straws are available.
- Children are welcomed in the bar area.
- Menus are wall only.
- Menus are not available in Braille.
- Menus are not available in large print.
- Picture menus are not available.
- Menus are clearly written.
- Menus are presented in contrasting colours.
- The type of food served here is hot and cold meals and snacks.
Sports Ground (Home)
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Home Support Seating
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- Wheelchair users have a designated accessible seating area.
- There is level access to the designated seating area.
- The view from this area is good.
- A companion can sit beside / near you.
- Accessible toilets are available.
- The closest accessible toilet to the seating area is 28m (11in).
- The accessible toilet is located adjacent to the shop.
- There is an audio description service.
- The audio description equipment is a portable headset available from staff.
- Staff are trained to use the system.
- A deposit is not required for the system.
- There are some rows with level access seating throughout the stands, and some level access standing areas in the end terraces.
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Comments
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- There are 2 further designated areas in the West Stand and 1 area in front, which is 15m to the accessible toilet at the lower side of the stand.
- There is further space beside the pitch in front of the family enclosure.
Sports Ground (Away)
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Away Support Seating
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- Wheelchair users have a designated accessible seating area.
- There is level access to the designated seating area.
- The view from this area is good.
- A companion can sit beside / near you.
- Accessible toilets are available.
- The closest accessible toilet to the seating area is 68m (74yd 1ft).
- The accessible toilet is located adjacent to the shop.
- There is an audio description service.
- The audio description equipment is a portable headset available from staff.
- Staff are trained to use the system.
- A deposit is not required for the system.
Level Change (Sports Ground)
- There is a / are step(s) to access this area / service.
- The step(s) is / are located leading to further seating in the stands.
- There is / are 15+ step(s) to the area / service.
- There is not tactile paving at the top and bottom of the steps.
- The step(s) is/are clearly marked.
- The step(s) is / are medium.
- The steps do have handrails.
- The handrails are on both sides.
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Comments
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- Steps in the terraces do not offer a handrail and some steps in the stand only offer a central handrail or no handrail at all.
Other Floors (Directors Stand)
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Steps
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- The floors which are accessible by stairs are G-1.
- There are 15+ steps between floors.
- The steps are clearly marked.
- The steps are medium (11cm - 17cm).
- The steps do have handrails.
- The steps have a handrail on both sides.
- There is a landing.
- The lighting levels are bright.
Lift (Directors Stand)
- There is a lift for public use.
- The lift is located to the right near the stairs.
- The lift is a standard lift.
- The floors which are accessible by this lift are G-1.
- The lift is 5m (5yd 1ft) from the directors stand entrance.
- Staff do not need to be notified for use of the lift.
- The clear door width is 79cm (2ft 7in).
- The dimensions of the lift are 93cm x 135cm (3ft 1in x 4ft 5in).
- There are separate entry and exit doors in the lift.
- There is not a mirror to aid reversing out of the lift.
- The lift does not have a visual floor indicator.
- The lift does not have an audible announcer.
- The controls for the lift are within 120cm from the floor.
- The lift does have Braille markings.
- The lift does have tactile markings.
- The lighting level in the lift is medium.
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Comments
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- This lift provides access to the directors boxes and bars which have further steps leading to outside seating.
- It may be preferable to use the lift back down to the stand to watch events from the designated areas.
Toilet with Adaptations
- There are accessible toilets within this venue designated for public use.
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Location and Access
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- The toilet is not for the sole use of disabled people.
- There is pictorial signage on or near the toilet door.
- The accessible toilet is 15m (16yd 1ft) from the main entrance.
- The accessible toilet is located at the rear of the seated stand.
- There is level access to the accessible toilet.
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Features and Dimensions
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- This is a unisex toilet.
- A key is not required for the accessible toilet.
- The door opens outwards.
- The door is locked by a twist lock.
- The width of the accessible toilet door is 86cm (2ft 10in).
- The door weight is heavy.
- The dimensions of the accessible toilet are 150cm x 200cm (4ft 11in x 6ft 7in).
- There is sufficient turning space in the cubicle for a wheelchair user.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the right.
- The lateral transfer space is 80cm (2ft 7in).
- There is a dropdown rail on the transfer side.
- There is a flush on the transfer side.
- The tap type is lever.
- There is a mixer tap.
- There is an emergency alarm in the cubicle.
- The emergency alarm is not fully functional.
- The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
- Disposal facilities are not available in the cubicle.
- There is not a coat hook.
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Position of Fixtures
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- Wall mounted rails are available.
- As you face the toilet the wall mounted grab rails are on both sides.
- There is not a shelf within the accessible toilet.
- There are mirrors.
- Mirrors are placed at a lower level or at an angle for ease of use.
- The height of the toilet seat above floor level is 45cm (1ft 6in).
- There is a hand dryer.
- The hand dryer can be reached from seated on the toilet.
- The hand dryer is placed higher than 100cm (3ft 3in).
- The hand dryer is 120cm (3ft 11in) high.
- There is not a towel dispenser.
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- There is a sink.
- The sink can be reached from seated on the toilet.
- The sink is not placed higher than 74cm (2ft 5in).
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Colour Contrast and Lighting
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- The contrast between the external door and wall is good.
- There is a low colour contrast between the internal door and wall.
- The contrast between the grab rails and wall is poor.
- There is a poor colour contrast between the dropdown rail(s) and wall.
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Baby Change Facilities
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- Inside the venue, there is level access to the baby change facility.
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Colour Contrast and Lighting
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- The contrast between the walls and floor is good.
- The lighting levels are medium.
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Baby Change Facilities
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- Baby change facilities are located within the venue.
- Baby change facilities are located in the directors stand accessible toilet.
- The height of the baby change table once extended is 89cm (2ft 11in).
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Comments
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- There is a similar accessible toilet at the side of the west stand on the lower level offering transfer space to the left.
- There is a further accessible toilet 62m from the lift in the directors stand.
- There is an accessible toilet at the side of the main stand, near to the shop and main entrance.
- The end terraces do not offer accessible toilets.
Standard Toilet(s)
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Availability and Location of Standard Toilets
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- Standard toilets are available.
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Access to Standard Female and Male Toilet(s)
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- The female and male toilets are located at the rear and sides of the stands.
- Inside the venue, there is level access to the female and male toilets.
- Lighting levels are medium.
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Baby Change Facilities
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- Baby change facilities are located within the venue.
- Baby change facilities are located within the female toilets within the bar.
- The height of the baby change table once extended is 88cm (2ft 11in).
- Inside the venue, there is level access to the baby change facility.
Level Change (Standard Toilets)
- There is a / are step(s) to access this area / service.
- The step(s) is / are located leading up to the south stand toilets.
- There is / are 3 step(s) to the area / service.
- There is not tactile paving at the top and bottom of the steps.
- The step(s) is/are not clearly marked.
- The step(s) is / are medium.
- The steps do have handrails.
- The handrails are on both sides.
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Comments
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- Some further outside standard toilets have 1 deep step to enter.
Additional Info
- Staff do receive disability awareness / equality training.
- Documents are not available in Braille.
- Documents are not available in large print.
- A bowl of water can be provided for an assistance dog.
- An assistance dog toilet area can be provided onsite.
- The assistance dog toilet area is located to the rear of the car park and grounds.
- A member of staff trained in BSL skills is not generally on duty.
- This service can be requested.
- Home visits / services are available.
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Comments
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- Home delivery would be available from the club shop.