You are on Introduction. Skip to the next section.

Introduction

• Services / facilities within the building include Charlotte Keel Medical Practice, Dental Department and Bristol Community Services.

You are on Location. Skip to the next section.

Location

• There is not a bus stop within 150m (164yds) of the venue.
• The nearest National Rail station is Stapleton Road.

You are on Opening Hours. Skip to the next section.

Opening Hours

• For information about the opening hours please click here.

You are on Parking. Skip to the next section.

Parking

• The venue does have its own car park.

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• Venue Car Park View
  • Parking is free for all users.
  • The car park is located at the front and rear.
  • The car park type is open air/surface.
  • Parking spaces for Blue Badge holders cannot booked in advance.
  • There is/are 5 designated parking bay(s) within the car park.
  • The dimensions of the designated parking bay(s) are 370cm x 600cm (12ft 2in x 19ft 8in).
  • The nearest designated bay is 7m (7yd 1ft) from the Claremont Road entrance.
  • The furthest designated bay is 13m (14yd 8in) from the Claremont Road entrance.
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is / are slopes/ramps.
  • The car park surface is tarmac.
  • The patron does not have to cross a road.
  • The car park does not have a height restriction barrier.
• Drop-off Point View
  • There is a designated drop off point.
  • The drop off point is located to the right of the Claremont Road entrance.
  • There is not a dropped kerb from the drop off point.

You are on Outside Access (Seymour Road Entrance). Skip to the next section.

Outside Access (Seymour Road Entrance)

• This information is for the entrance located at the front of the building.
• There is level access into the venue.
• The main door(s) open automatically.
• The door opening is 114cm (3ft 9in) wide.

You are on Outside Access (Claremont Street Entrance). Skip to the next section.

Outside Access (Claremont Street Entrance)

• This information is for the entrance located to the rear of the building.
• There is not level access into the venue.
• The main door(s) open automatically.
• The door opening is 94cm (3ft 1in) wide.

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• Second set of doors View
  • There is a second set of doors.
  • The door(s) open automatically.
  • The door opening is 122cm (4ft) wide.

You are on Level Change (Claremont Street Entrance). Skip to the next section.

Level Change (Claremont Street Entrance)

• There is a ramp or slope to access this service.
• The ramp or slope is located in front of the entrance.
• The ramp or slope is permanent.

You are on Inside Access. Skip to the next section.

Inside Access

• There is level access to the service(s).
• This venue does not play background music.
• Motorised scooters are welcomed in public parts of the venue.
• The lighting levels are varied.

You are on Reception (Charlotte Keel Medical Practice). Skip to the next section.

Reception (Charlotte Keel Medical Practice)

• The desk is 7m (7yd 1ft) from the Seymour Road Entrance.
• There is level access to reception from the entrance.
• The reception desk is high (110cm+).
• The desk has a low (76cm or lower) section.
• The lighting levels are medium.
• There is not a hearing assistance system.
• There is a touch screen.
• The touch screen is not at a suitable height for a wheelchair user.

You are on Reception (Bristol Community Services). Skip to the next section.

Reception (Bristol Community Services)

• The desk is 3m (3yd 10in) from the Claremont Road Entrance.
• There is level access to reception from the entrance.
• The reception desk is high (110cm+).
• The desk has a low (76cm or lower) section.
• The lighting levels are bright.
• There is not a hearing assistance system.

You are on Other Floors. Skip to the next section.

Other Floors

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• Steps View
  • The floors which are accessible by stairs are G-1.
  • There are 15+ steps between floors.
  • The steps are clearly marked.
  • The steps are deep (18cm+).
  • The steps do have handrails.
  • The steps have a handrail on both sides.
  • The lighting levels are bright.

You are on Lift. Skip to the next section.

Lift

• There is a lift for public use.
• The lift is located on the right of Charlotte Keel reception desk.
• The lift is a standard lift.
• The floors which are accessible by this lift are G-1.
• The lift is 4m (4yd 1ft) from the Seymour Road entrance.
• Staff do not need to be notified for use of the lift.
• The clear door width is 80cm (2ft 7in).
• The dimensions of the lift are 110cm x 140cm (3ft 7in x 4ft 7in).
• There are not separate entry and exit doors in the lift.
• There is a mirror to aid reversing out of the lift.
• The lift does have a visual floor indicator.
• The lift does not have an audible announcer.
• The controls for the lift are within 120cm from the floor.
• The lift does have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is low.

You are on Reception (Dental Department). Skip to the next section.

Reception (Dental Department)

• The desk is 5m (5yd 1ft) from the lift on the first floor.
• There is level access to reception from the entrance.
• The reception desk is high (110cm+).
• The desk has a low (76cm or lower) section.
• The lighting levels are medium.

You are on Accessible Toilet (Waiting Area). Skip to the next section.

Accessible Toilet (Waiting Area)

• There are accessible toilets within this venue designated for public use.

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• Location and Access View
  • The toilet is not for the sole use of disabled people.
  • There is written text and pictorial signage on or near the toilet door.
  • The accessible toilet is 20m (21yd 2ft) from the Seymour Road entrance.
  • The accessible toilet is located in the Charlotte Keel Clinic reception area.
  • There is level access to the accessible toilet.
• Features and Dimensions View
  • This is a unisex toilet.
  • A key is not required for the accessible toilet.
  • The door is locked by a twist lock.
  • The width of the accessible toilet door is 86cm (2ft 10in).
  • The dimensions of the accessible toilet are 158cm x 201cm (5ft 2in x 6ft 7in).
  • There is sufficient turning space in the cubicle for a wheelchair user.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 70cm (2ft 4in).
  • There is a dropdown rail on the transfer side.
  • There is a flush on the transfer side.
  • The tap type is lever.
  • There is a mixer tap.
  • There is an emergency alarm in the cubicle.
  • The emergency alarm is not fully functional.
  • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • Disposal facilities are available in the cubicle.
  • There is not a coat hook.
• Position of Fixtures View
  • Wall mounted rails are available.
  • As you face the toilet the wall mounted grab rails are on both sides.
  • There is not a shelf within the accessible toilet.
  • There are mirrors.
  • Mirrors are not placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 47cm (1ft 7in).
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • There is a towel dispenser.
  • The towel dispenser can be reached from seated on the toilet.
  • The towel dispenser is placed higher than 100cm (3ft 3in).
  • The towel dispenser is 135cm (4ft 5in) high.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a sink.
  • The sink can be reached from seated on the toilet.
  • The sink is not placed higher than 74cm (2ft 5in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is good.
  • There is a high colour contrast between the internal door and wall.
  • The contrast between the grab rails and wall is good.
  • There is a good colour contrast between the dropdown rail(s) and wall.
• Baby Change Facilities View
  • Inside the venue, there is level access to the baby change facility.
• Colour Contrast and Lighting View
  • The contrast between the walls and floor is good.
  • The lighting levels are bright.
• Baby Change Facilities View
  • Baby change facilities are located within the venue.
  • Baby change facilities are located in the accessible toilet.
  • The height of the baby change table once extended is 107cm (3ft 6in).

You are on Accessible Toilet (Community Services). Skip to the next section.

Accessible Toilet (Community Services)

• There are accessible toilets within this venue designated for public use.

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• Location and Access View
  • The toilet is not for the sole use of disabled people.
  • There is pictorial, tactile and written text signage on or near the toilet door.
  • The accessible toilet is 15m (16yd 1ft) from the Seymour Road entrance.
  • The accessible toilet is located to the left of the Community Services reception desk.
  • There is level access to the accessible toilet.
• Features and Dimensions View
  • This is a unisex toilet.
  • A key is not required for the accessible toilet.
  • The door opens outwards.
  • The width of the accessible toilet door is 86cm (2ft 10in).
  • The door weight is heavy.
  • The dimensions of the accessible toilet are 147cm x 200cm (4ft 10in x 6ft 7in).
  • There is sufficient turning space in the cubicle for a wheelchair user.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 66cm (2ft 2in).
  • There is a dropdown rail on the transfer side.
  • There is a flush on the transfer side.
  • The tap type is lever.
  • There is a mixer tap.
  • There is an emergency alarm in the cubicle.
  • The emergency alarm is not fully functional.
  • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • Disposal facilities are available in the cubicle.
  • There is a coat hook.
• Position of Fixtures View
  • Wall mounted rails are available.
  • As you face the toilet the wall mounted grab rails are on both sides.
  • There is not a shelf within the accessible toilet.
  • There are mirrors.
  • Mirrors are placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • There is a towel dispenser.
  • The towel dispenser cannot be reached from seated on the toilet.
  • The towel dispenser is not placed higher than 100cm (3ft 3in).
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a sink.
  • The sink can be reached from seated on the toilet.
  • The sink is not placed higher than 74cm (2ft 5in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is good.
  • There is a high colour contrast between the internal door and wall.
  • The contrast between the grab rails and wall is good.
  • There is a good colour contrast between the dropdown rail(s) and wall.
  • The contrast between the walls and floor is fair.
  • The lighting levels are medium.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

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• Availability and Location of Standard Toilets View
  • Standard toilets are available.
• Access to Standard Female Toilet(s) View
  • The female toilets are located just beyond the Claremont Street entrance.
  • The female toilets are 21m (22yd 2ft) from the Seymour Road entrance.
  • Inside the venue, there is level access to the female toilet.
  • Lighting levels are medium.
• Access to Standard Male Toilet(s) View
  • The male toilets are located just beyond the Claremont Street Entrance.
  • The male toilets are 20m (21yd 2ft) from the Seymour Road Entrance.
  • Inside the venue, there is level access to the male toilet.
  • Lighting levels are medium.

You are on Additional Info. Skip to the next section.

Additional Info

• Staff do receive disability awareness / equality training.
• Documents can be requested in Braille.
• Documents can be requested in large print.
• A bowl of water can be provided for an assistance dog.
• A member of staff trained in BSL skills is not generally on duty.
• Home visits / services are available.