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House of Fraser

The Circus, Cabot Circus, Bristol, BS1 3BD

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Access Guide

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Introduction

  • Comments View
    • The House Of Fraser is situated over four floors in the Cabot Circus Shopping Mall.

Location

  • The venue is in a pedestrian area.
  • There is a bus stop within 150m (164yds) of the venue.
  • The nearest National Rail station is Temple Meads.

COVID-19 Information

Opening Hours

Parking

  • The venue does have its own car park.
  • Parking is not free for all users.
  • Parking is not free for Blue Badge holders.

Outside Access (Ground Level Entrance)

  • This information is for the entrance located at the front of the building.
  • There is level access into the venue.
  • The main door(s) open automatically (away from you).
  • Second set of doors View
    • The automatic doors are push pad activated.
    • The doors are double width.
    • The door(s) is / are heavy.
    • The door opening is 240cm (7ft 10in) wide.
  • Comments View
    • The push pad door is on the right with two manual doors on the left.

Outside Access (Upper Ground Entrance)

  • This information is for the entrance located at the front of the building.
  • There is level access into the venue.
  • The main door(s) open automatically (away from you).
  • Second set of doors View
    • The automatic doors are push pad activated.
    • The doors are double width.
    • The door(s) is / are heavy.
    • The door opening is 240cm (7ft 10in) wide.
  • Comments View
    • The push pad door is on the right with two manual doors on the left.

Outside Access (Level 1 - Car Park)

  • This information is for the entrance located at the side of the building.
  • There is level access into the venue.
  • The main door(s) open automatically (away from you).
  • The doors are double width.
  • The door opening is 240cm (7ft 10in) wide.
  • Comments View
    • The push pad door is on the right with two manual doors on the left.

Outside Access (Level 1 Entrance)

  • This information is for the entrance located at the front of the building.
  • There is level access into the venue.
  • The main door(s) open towards you (pull).
  • The doors are double width.
  • The door(s) is / are heavy.
  • The door opening is 240cm (7ft 10in) wide.

Inside Access

  • There is level access to the service.
  • This venue does play background music.
  • Music is played throughout the store.
  • Motorised scooters are allowed in public parts of the venue.
  • The lighting levels are varied.

Counter (Payment Counters)

  • There is level access to the counter from the entrance.
  • There is not is a touchscreen.
  • The height of the counter is 100cm (3ft 3in).
  • There is not a lowered section.
  • The height of the counter is medium.
  • There is a hearing assistance system.
  • The type of system is a fixed loop.
  • Staff are trained to use the system.
  • Lighting levels are bright.

Eating and Drinking (Caffe Nero)

  • The following information is for the cafe.
  • Full table service is not available.
  • Food or drinks are ordered from the service counter.
  • Food or drinks can be brought to the table.
  • There is not a lowered section at the counter.
  • No tables are permanently fixed.
  • Some chairs are permanently fixed.
  • Some chairs have armrests.
  • The nearest table is 2m (2yd 7in) from the cafe entrance.
  • The distance between the floor and the lowest table is 49cm (1ft 7in).
  • The distance between the floor and the highest table is 73cm (2ft 5in).
  • There is ample room for a wheelchair user to manoeuvre.
  • Plastic / takeaway cups are available.
  • Plastic / takeaway cutlery is available.
  • Drinking straws are available.
  • Menus are wall only.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • The type of food served here is hot and cold meals and snacks.
  • Opening Times View
    • Monday 10:00 - 19:30.
    • Tuesday 10:00 - 19:30.
    • Wednesday 10:00 - 19:30.
    • Thursday 10:00 - 19:30.
    • Friday Closed.
    • Saturday 10:00 - 19:30.
    • Sunday 10:30 - 17:00.

Eating and Drinking (Zest Bistro)

  • The following information is for the restaurant.
  • Full table service is available.
  • There is not a lowered section at the counter.
  • No tables are permanently fixed.
  • Some chairs are permanently fixed.
  • Some chairs have armrests.
  • The nearest table is 1m (3ft 3in) from the restaurant entrance.
  • The distance between the floor and the lowest table is 53cm (1ft 9in).
  • The distance between the floor and the highest table is 73cm (2ft 5in).
  • There is ample room for a wheelchair user to manoeuvre.
  • Plastic / takeaway cups are available.
  • Plastic / takeaway cutlery is not available.
  • Drinking straws are available.
  • Menus are hand held only.
  • Menus are not available in Braille.
  • Menus are not available in large print.
  • The type of food served here is hot and cold meals and snacks.
  • Opening Times View
    • Monday 10:00 - 19:00.
    • Tuesday 10:00 - 19:00.
    • Wednesday 10:00 - 19:00.
    • Thursday 10:00 - 19:00.
    • Friday 10:00 - 19:00.
    • Saturday 09:00 - 19:00.
    • Sunday 11:00 - 17:30.

Other Floors

  • Escalators View
    • Escalator(s) can be used to access other floors.
    • The floors which are accessible by escalator are GL-UG-1-2.
    • The escalators steps are not clearly marked.
    • The foot and head of the escalators are not clearly marked.
    • The lighting levels are medium.
  • Comments View
    • There are no stairs for public use.

Lift

  • There is a lift for public use.
  • The lift is located on the left of the store.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are GL-UG-1-2.
  • The lift is 51m (55yd 2ft) from the upper ground entrance.
  • Staff do not need to be notified for use of the lift.
  • The clear door width is 110cm (3ft 7in).
  • The dimensions of the lift are 170cm x 197cm (5ft 7in x 6ft 6in).
  • There are not separate entry and exit doors in the lift.
  • There is a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within 120cm from the floor.
  • The lift does have Braille markings.
  • The lift does have tactile markings.
  • The lighting level in the lift is medium.

Accessible Fitting Room (Upper Ground)

  • The accessible fitting room(s) is / are located in the men's department.
  • The fitting room has sufficient space for a wheelchair user to manoeuvre, a flip down seat, a drop down rail and a vertical wall mounted grab rail.

Accessible Fitting Room (Level 1)

  • Accessible fitting room(s) are available.
  • The accessible fitting room(s) is / are located in the ladies department.
  • The fitting room has sufficient space for a wheelchair user to manoeuvre, a chair, a drop down rail and a vertical wall mounted grab rail.

Accessible Toilet (Upper Ground)

  • There are accessible toilets within this venue designated for public use.
  • Location and Access View
    • The toilet is not for the sole use of disabled people.
    • There is pictorial signage on or near the toilet door.
    • The accessible toilet is 62m (67yd 2ft) from the upper ground entrance.
    • The accessible toilet is located on upper ground.
    • There is level access to the accessible toilet.
  • Features and Dimensions View
    • This is a unisex toilet.
    • A key is not required for the accessible toilet.
    • The door opens outwards.
    • The door is locked by a twist lock.
    • The width of the accessible toilet door is 87cm (2ft 10in).
    • The door weight is light.
    • The dimensions of the accessible toilet are 150cm x 205cm (4ft 11in x 6ft 9in).
    • There is sufficient turning space in the cubicle for a wheelchair user.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 77cm (2ft 6in).
    • There is a dropdown rail on the transfer side.
    • There is not a flush on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • There is an emergency alarm in the cubicle.
    • The emergency alarm is not fully functional.
    • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • Disposal facilities are available in the cubicle.
    • There is a coat hook.
  • Position of Fixtures View
    • Wall mounted rails are available.
    • As you face the toilet the wall mounted grab rails are on both sides.
    • There is not a shelf within the accessible toilet.
    • There are mirrors.
    • Mirrors are placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 49cm (1ft 7in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • There is not a towel dispenser.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a sink.
    • The sink cannot be reached from seated on the toilet.
    • The sink is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • The contrast between the internal door and wall is poor.
    • The contrast between the grab rails and wall is good.
    • The contrast between the drop down rails and wall is good.
    • The contrast between the walls and floor is good.
    • The lighting levels are medium.

Accessible Toilet (Level 2)

  • There are accessible toilets within this venue designated for public use.
  • Location and Access View
    • The toilet is not for the sole use of disabled people.
    • There is pictorial signage on or near the toilet door.
    • The accessible toilet is 18m (19yd 2ft) from the customer toilet entrance.
    • The accessible toilet is located in the customer toilets area.
    • There is level access to the accessible toilet.
  • Features and Dimensions View
    • This is a unisex toilet.
    • A key is not required for the accessible toilet.
    • The door opens outwards.
    • The door is locked by a twist lock.
    • The width of the accessible toilet door is 85cm (2ft 9in).
    • The dimensions of the accessible toilet are 150cm x 225cm (4ft 11in x 7ft 5in).
    • There is sufficient turning space in the cubicle for a wheelchair user.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 80cm (2ft 7in).
    • There is a dropdown rail on the transfer side.
    • There is not a flush on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • There is an emergency alarm in the cubicle.
    • The emergency alarm is not fully functional.
    • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • Disposal facilities are available in the cubicle.
    • There is a coat hook.
  • Position of Fixtures View
    • Wall mounted rails are available.
    • As you face the toilet the wall mounted grab rails are on both sides.
    • There is not a shelf within the accessible toilet.
    • There are mirrors.
    • Mirrors are placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 48cm (1ft 7in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • There is not a towel dispenser.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a sink.
    • The sink can be reached from seated on the toilet.
    • The sink is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is fair.
    • The contrast between the internal door and wall is good.
    • The contrast between the grab rails and wall is good.
    • The contrast between the drop down rails and wall is good.
    • The contrast between the walls and floor is good.
    • The lighting levels are bright.

Standard Toilet(s)

Additional Info

  • Staff do receive disability awareness / equality training.
  • A bowl of water can be provided for an assistance dog.
  • A member of staff trained in BSL skills is not generally on duty.
  • This service can be requested.