You are on Getting Here. Skip to the next section.

Getting Here

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• By Road View
  • The Buttermarket is located in Ipswich Town Centre. The main routes in to the Town Centre are the A14 and the A12
  • The Buttermarket has its own car park which has parking charges The car park is located on Falcon Street. The Sat Nav for the car park is IP1 1SL. There ar
  • For more information on the car park please click here (opens new tab).
• By Bus View
  • There is a bus stop within 150 metres of the shopping centre.
  • National Express operate from the Old Cattlemarket Bus Station which is situated close to the Buttermarket. Services which run to the shopping centre are 4, 6, 12, 13, 14, 15, 71, 72, 111, 111A, 75, 179 and X7.
  • For more information on Ipswich Buses please click here (opens new tab).
• By Train View
  • The nearest Railway Station is Ipswich.
  • Ipswich Station is approximately 0.8 miles from the shopping centre. There are several taxis and bus routes which run from the station.
  • For more information on National Rail please click here (opens new tab).

You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

• There is a member of staff available for help and assistance.
• Staff receive disability awareness/equality training.
• There is not a member of staff trained in British Sign Language.
• Staff do not receive deaf awareness training.
• British Sign Language interpreters cannot be provided on request.
• There is not an assistance dog toilet or toileting area at the venue/near by.
• Water bowls for assistance dogs are available.
• There are mobility aids available.
• The mobility aids available include motorised wheelchairs, mobility scooters and wheelchairs.
• To obtain mobility aids please contact Shopmobility.

You are on Parking. Skip to the next section.

Parking

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• Parking View
  • The shopping centre does have its own parking facilities.
  • The car park is located off Falcon Road.
  • The car park type is underground.
  • The car park does have a height restriction barrier.
  • The maximum height of the restriction barrier is 205cm (6ft 9in).
  • The car park does have a barrier control system.
  • The car park surface is concrete.
  • Clearly marked/signposted parent and child parking bays are available.
  • All parking spaces are provided on a first come first served basis.
• Blue Badge Parking View
  • There is a/are Blue Badge parking bay(s) available.
  • The Blue Badge bay(s) is/are clearly marked.
  • There is/are 10+ designated Blue Badge parking bay(s) within the car park.
  • The dimensions of the designated Blue Badge parking bay(s) surveyed are 310cm x 485cm (10ft 2in x 15ft 11in).
  • The dimensions of other designated Blue Badge parking bay(s) vary in size.
  • Parking spaces for Blue Badge holders do not need to be booked in advance.
• Paying View
  • There are parking charges for the car park.
  • Payment signs are provided.
  • Payment signs are clearly presented.
  • Payment signs are located at the payment machines in the building.
  • Payment term signs do not make it clear if parking charges apply to Blue Badge holders.
  • Payment machines are located inside the building.
  • Payment machines are located at the entrance to the central stairs and lifts and the St Stephens Lane Entrance stairs and lift.
  • There is a payment machine at a convenient height for wheelchair users.
  • There is a level turning space (minimum 185cm x 210cm) in front of the payment machine(s).
  • To see the parking charges please click here (opens new tab).
• Access from the Car Park View
  • The route from the car park to the entrance is accessible to a wheelchair user unaided.
  • The entrance is clearly visible from the car park.
  • The surface on the approach to the entrance is concrete.
  • There is not a road to cross between the car park and the entrance.
  • The nearest designated Blue Badge parking bay is approximately 3m (3yd 10in) from the central stairs and lift lobby.
• Drop-off Point(s) View
  • There is not a/are not clearly marked drop-off point(s).
• Comments View
  • Blue Badge bays on the lower ground floor are reserved for Shopmobility members.
  • Shopmobility members are entitled to 2 hours free parking in the accessible bays on the lower ground floor.

You are on Opening Times. Skip to the next section.

Opening Times

• Monday 09:00 - 17:30.
• Tuesday 09:00 - 17:30.
• Wednesday 09:00 - 17:30.
• Thursday 09:00 - 17:30.
• Friday 09:00 - 17:30.
• Saturday 09:00 - 17:30.
• Sunday Closed.

You are on Other Floors (Central Stairs and Lift Lobby). Skip to the next section.

Other Floors (Central Stairs and Lift Lobby)

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• Stairs View
  • Stairs can be used to access other floors.
  • The stairs are for public use.
  • The stairs are located in the centre of Buttermarket.
  • The stairs are approximately 7m from the car park pedestrian exit.
  • Signs indicating the location of the stairs are clearly visible from the entrance.
  • The floors which are accessible by stairs are B, LG, G and 1.
  • There are 15+ steps between floors.
  • The height of the step(s) is/are between the recommended 15cm and 18cm.
  • The going of the step(s) is/are between the recommended 30cm and 45cm.
  • The steps are not clearly marked.
  • There is a/are handrail(s) at the step(s).
  • The steps have a handrail on both sides.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do extend horizontally beyond the first and last steps.
  • There is a landing.
  • Clear signs indicating the facilities on each floor are not provided on landings.
  • The lighting levels at the steps are good.

You are on Lift (Central Stairs and Lift Lobby). Skip to the next section.

Lift (Central Stairs and Lift Lobby)

• There is a lift for public use.
• The lift is located in the centre of Buttermarket.
• Signs indicating the location of the lift are clearly visible from the entrance.
• The lift is approximately 9m (9yd 2ft) from the car park pedestrian exit.
• The lift is a standard lift.
• A member of staff does not need to be notified for use of the lift.
• The floors which are accessible by this lift are B, LG, G and 1.
• There are automatic, double doors to on the lower ground floor and on the basement floor.
• Clear signs indicating the facilities on each floor are not provided on lift lobby landings.
• There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
• Lift doors do contrast visually with lift lobby walls.
• The external controls for the lift are not within 90cm - 110cm from the floor.
• The colour contrast between the external lift controls and the control plate is low.
• The colour contrast between the external lift control plate and the wall is High.
• The clear door width is 110cm (3ft 7in).
• The dimensions of the lift are 180cm x 183cm (5ft 11in x 6ft).
• There are no separate entry and exit doors in the lift.
• There is a mirror to aid reversing out of the lift.
• There is not a list of floor services available within the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• There is not a hearing loop system.
• The lift does not have Braille markings.
• The lift does have tactile markings.
• The lighting levels in the lift are good.
• There is a/are similar lift(s) available.

You are on Other Floors (St Stephens Lane). Skip to the next section.

Other Floors (St Stephens Lane)

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• Stairs View
  • Stairs can be used to access other floors.
  • The stairs are for public use.
  • The stairs are located to the right as you enter the St Stephens Lane entrance.
  • The stairs are approximately 13m from the St Stephens Lane entrance.
  • The stairs are clearly visible from the entrance.
  • The floors which are accessible by stairs are B, LG, G and 1.
  • There are 15+ steps between floors.
  • The height of the step(s) is/are between the recommended 15cm and 18cm.
  • The going of the step(s) is/are between the recommended 30cm and 45cm.
  • The steps are clearly marked.
  • There is a/are handrail(s) at the step(s).
  • The steps have a handrail on both sides.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do extend horizontally beyond the first and last steps.
  • There is a landing.
  • Clear signs indicating the facilities on each floor are provided on landings.
  • The lighting levels at the steps are good.

You are on Lift (St Stephens Lane). Skip to the next section.

Lift (St Stephens Lane)

• There is a lift for public use.
• The lift is located to the right as you enter St Stephens Lane entrance.
• The lift is clearly visible from the entrance.
• The lift is approximately 13m (14yd 8in) from the St Stephens Lane entrance.
• The lift is a standard lift.
• A member of staff does not need to be notified for use of the lift.
• The floors which are accessible by this lift are LG, G and 1.
• There are manual, double doors which may be difficult to open to access the lift lobby on the lower ground floor.
• Clear signs indicating the facilities on each floor are provided on lift lobby landings.
• There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
• Lift doors do contrast visually with lift lobby walls.
• The external controls for the lift are within 90cm - 110cm from the floor.
• The colour contrast between the external lift controls and the control plate is low.
• The colour contrast between the external lift control plate and the wall is low.
• The clear door width is 110cm (3ft 7in).
• The dimensions of the lift are 160cm x 140cm (5ft 3in x 4ft 7in).
• There are no separate entry and exit doors in the lift.
• There is a mirror to aid reversing out of the lift.
• There is not a list of floor services available within the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• There is a hearing loop system.
• The lift does have Braille markings.
• The lift does have tactile markings.
• The lighting levels in the lift are good.
• There is a/are similar lift(s) available.

You are on Escalator(s) (St Stephens Lane). Skip to the next section.

Escalator(s) (St Stephens Lane)

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• Escalator(s) View
  • Escalators can be used to access other floors.
  • The escalator(s) is/are located ahead as you enter through the St Stephens Lane entrance.
  • The escalator(s) is/are clearly visible from the entrance.
  • The escalators go both up and down.
  • The floors which are accessible by escalator(s) are G and 1.
  • The escalator(s) steps are not clearly marked.
  • The foot and head of the escalator(s) are not clearly marked.
  • The lighting levels at the escalator(s) are good.

You are on Entrance (Centre Management Entrance). Skip to the next section.

Entrance (Centre Management Entrance)

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• Entrance View
  • This information is for the entrance located on the First Floor, to the left of the escalators.
  • The entrance area/door is clearly signed.
  • There is step-free access at this entrance.
  • The entrance door(s) does/do contrast visually with its immediate surroundings.
  • There is not a bell/buzzer.
  • There is an intercom.
  • The height of the intercom is 140cm (4ft 7in).
  • The main door(s) open(s) away from you (push).
  • The door(s) is/are double width.
  • The door(s) may be difficult to open.
  • The width of the opening is 160cm.
  • There is a second set of doors.
  • The door(s) open(s) towards you (pull).
  • The door(s) is/are double width but one door is locked.
  • The door(s) may be difficult to open.
  • The width of the opening is 81cm.
  • Customers can use the intercom to speak to security who will send a member of the team to the customer instead of customers having to go to the office.
• Comments View
  • There is an intercom at the second set of doors.
  • The height of the intercom is 142cm.
  • There is a door release button at the first door when exiting.
  • The height of the release button is 113cm.
  • There is a door release button at the second door when exiting.
  • The height of the release button is 141cm.
  • There is a hand sanitiser fixed to the wall next to both doors.
  • The height of the hand sanitiser at the first door is 124cm.
  • The height of the hand sanitiser at the second door is 118cm.

You are on Reception (Centre Management Office). Skip to the next section.

Reception (Centre Management Office)

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• Reception View
  • The reception point is located on the upper level, directly in front as you enter through the Centre Management entrance.
  • The reception point is approximately 5m (5yd 1ft) from the Centre Management entrance.
  • The reception area/desk is clearly visible from the entrance.
  • There is step-free access to the reception point.
  • There is a clear unobstructed route to the reception point.
  • There are no windows, TVs, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
  • The counter is placed in front of a plain background.
  • The lighting levels at the reception point are good.
  • There is sufficient space to write or sign documents on the counter.
  • There is not a clear knee recess beneath the low/lowered section of the counter.
  • The counter is not staffed.
  • There is not a bell to attract attention.
  • Clipboards can be provided to anyone who is unable to use the desk.
  • There is not a hearing assistance system at the reception point.
  • The type of flooring in the reception area is carpet and vinyl.
• Reception Seating Area View
  • There is a waiting area close to the reception point.
  • Access to the waiting area is unobstructed.
  • There is sufficient space for a wheelchair user to use the waiting area.

You are on Meeting Room. Skip to the next section.

Meeting Room

• There is a meeting room in the Centre Management Services.
• Access into the meeting room is via double width doors.
• The doors open towards you (pull).
• The doors are heavy.
• The width of the opening is 120cm.
• There is not room for a wheelchair to manoeuvre.
• There are chairs without armrests.
• There is a water dispenser available.

You are on Toilet with Adaptations. Skip to the next section.

Toilet with Adaptations

• There is not an/are not accessible toilet(s) for public use.
• The nearest accessible toilet(s) is/are located on the lower ground floor, in the centre stairs and lift lobby.

You are on Standard Toilet(s) (Centre Management). Skip to the next section.

Standard Toilet(s) (Centre Management)

• Standard toilet facilities are available.

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• Access to Standard Female Toilet(s) View
  • The female toilet facilities that were surveyed are located to the right of reception.
  • The female toilet(s) is/are approximately 7m (7yd 1ft) from the Centre Management entrance.
  • There is step-free access into the female toilet(s).
  • There is pictorial signage on or near the toilet door.
  • An ambulant toilet with wall-mounted grab rails is not available.
  • The wash basin tap type is twist/turn.
  • There is not a flashing fire alarm beacon within the toilets.
  • Lighting levels are good.
• Access to Standard Male Toilet(s) View
  • The male toilet facilities that were surveyed are located to the right of reception.
  • The male toilet(s) is/are approximately 6m (6yd 1ft) from the Centre Management entrance.
  • There is step-free access into the male toilet(s).
  • There is pictorial signage on or near the toilet door.
  • An ambulant toilet with wall-mounted grab rails is not available.
  • The wash basin tap type is twist/turn.
  • There is not a flashing fire alarm beacon within the toilets.
  • Lighting levels are good.

You are on Related Access Guides. Skip to the next section.

Related Access Guides

• Buttermarket Ipswich - Ground Floor link (new tab) - click here
• Buttermarket Ipswich - First Floor link (new tab) - click here
• Buttermarket Ipswich - Parking link (new tab) - click here
• Buttermarket Ipswich - Shopmobility link (new tab) - click here
• Buttermarket Ipswich - Toilets link (new tab) - click here