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Cashier's Desk

Addenbrooke’s Hospital, Hills Road, Cambridge, CB2 0QQ

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Access Guide

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Getting To The Hospital

  • By Road View
    • Cambridge University Hospitals are well sign posted from most parts of Cambridge. If you are driving from outside Cambridge, there is easy access to the campus via Addenbrooke's Road, signed from Junction 11 on the M11. Use of this road is restricted to those with legitimate business on campus. The post code for a Sat Nav is CB2 0QQ. Cambridge University Hospitals have direct links with most of the Cambridgeshire Park and Ride sites. This is a good option for those travelling by car and if your visit is going to last more than two hours.
    • Cambridge University Hospitals has 2 main car parks for patients and visitors. Car park 1 has 750 patient and visitors spaces including 63 disabled spaces. Car park 2 has 600 patient and visitors space including 63 disabled spaces. All car parks are barrier operated on the entrances and exits. Parking is ‘Pay on Foot’. Pay on foot means you pay when you are ready to leave, not in advance, you pay for the actual time parked. For Outpatients appointments Clinics 1-19, please park in car park 1. For the emergency department there are 5 reserved 30 minute dropping and collecting bays outside the entrance, then park in car park 1. For Addenbrooke's Treatment Centre (ATC) clinics 30 to 33 and Day Surgery, please park in car park 2. For Rosie Hospital and clinics 20-24 please park in car park 2. For Blue Badge holders designated spaces are found across the campus and within car parks 1 & 2. Visitors parking is located in either car park 1 or 2.
  • By Bus View
    • Nearly 60 buses an hour serve Addenbrooke's Hospital on weekdays from both within the City of Cambridge and beyond. The site is also well served at weekends, though buses are less frequent outside of working hours. The hospital has its own bus station at the Hills Road entrance to the site. The majority of buses pick up and drop off here.
  • By Train View
    • Cambridge Railway Station is well served by trains from a wide area and is about two miles from Cambridge University Hospitals. There are good options to get to Cambridge University Hospitals from the station. To get a bus turn left out of the station and bus stops for the campus are about 100m on the left. There are frequent buses and you can take a Guided Bus, a Green Park & Ride bus or a regular bus to Addenbrooke's. Tickets can be bought on the bus. If you buy a PlusBus train ticket this will also cover your bus travel to and from Campus and is a good deal. You can walk or cycle to Cambridge University Hospitals either by following the path besides the Guided Busway or along Hills Road.
  • Useful Links View

Getting Help and Assistance

  • There is a Patient Advice and Liaison Service (PALS) at the hospital.
  • The Patient Advice and Liaison Service (PALS) is located off the corridor, to the left as you enter.
  • The telephone number for the Patient Advice and Liaison Service (PALS) is 01223 216 756.
  • The email address for the Patient Advice and Liaison Service (PALS) is pals@addenbrookes.nhs.uk.
  • There are volunteers available for help and assistance at the hospital.
  • Volunteers can be found at the main reception.
  • Volunteers do not receive disability awareness / equality training.
  • Hospital staff do receive disability awareness / equality training.
  • Hospital staff receive deaf awareness training.
  • The alternative formats documents can be provided in include; Braille on request, large print on request, Makaton on request and different languages on request.
  • There is not an assistance dog toilet or toileting area on the hospital site.
  • Water bowls for assistance dogs are available.
  • BSL interpreters can be provided on request.
  • Language interpreters can be provided on request.
  • A mobility scooter charging point is not available at the hospital.
  • Mobility aids are available to help patients move around and include; wheelchairs.
  • To obtain mobility aids please contact the main reception of each building.
  • Mobility aids are located at all major entrances.
  • Additional hospital services link (new tab) - click here.
  • Comments View
    • Please note that the street level floor of all the hospitals are called 'Level 2'.

Hospital Parking (Blue Badge Bays)

  • Parking View
    • The hospital does have a dedicated car park.
    • The car parking facilities are for Blue Badge holders only.
    • The car park is located in front of the Main Hospital Entrance.
    • The car park type is open air/surface.
    • The car park does not have a height restriction barrier.
    • The car park does not have a barrier control system.
    • The car park surface is tarmac.
    • There is a/are clearly marked/signposted Blue Badge parking bay(s) available.
    • The Blue Badge bay(s) is/are clearly marked.
    • There is/are 14 designated Blue Badge parking bay(s) within the hospital car park.
    • The dimensions of the designated Blue Badge parking bay(s) surveyed are 342cm x 456cm (11ft 3in x 14ft 12in).
    • There is a 120cm hatched zone around the Blue Badge parking bay(s).
    • Parking spaces for Blue Badge holders do not need to be booked in advance.
  • Drop-off Point View
    • There is a designated drop-off point.
    • The drop-off point is located directly in front of the Main Hospital Entrance.
    • There is a dropped kerb from the drop-off point.
    • The dropped kerb does not have tactile paving.
  • Paying View
  • Access to the Hospital View
    • The route from the car park to the entrance is accessible to a wheelchair user unaided.
    • The hospital entrance is clearly visible from the car park.

Hospital Parking (Multi-Story Car Park 1)

  • Parking View
    • The hospital does have a dedicated car park.
    • The car park is located at the front of the hospital site on Main Drive.
    • The car park type is multi storey.
    • The car park does not have a height restriction barrier.
    • The car park does have a barrier control system.
    • Controls at the barrier are within the range of 100cm to 110cm.
    • The car park surface is tarmac.
    • There is a/are clearly marked/signposted Blue Badge parking bay(s) available.
    • The Blue Badge bay(s) is/are clearly marked.
    • There is/are 64 designated Blue Badge parking bay(s) within the hospital car park.
    • The dimensions of the designated Blue Badge parking bay(s) surveyed are 323cm x 436cm (10ft 7in x 14ft 4in).
    • There is a 120cm hatched zone around the Blue Badge parking bay(s).
    • The dimensions of other designated Blue Badge parking bay(s) vary in size.
    • Parking spaces for Blue Badge holders do not need to be booked in advance.
  • Drop-off Point View
    • There is not a designated drop-off point.
  • Paying View
    • There are parking charges for the hospital car park.
    • Payment signs are provided.
    • Payment signs are clearly presented.
    • Payment signs are located at the payment machines in the car park.
    • Payment signs do make it clear if parking charges apply to Blue Badge holders.
    • Parking is not free for Blue Badge holders.
    • Payment machines are located on level 1 of the car park.
    • There is a payment machine at a convenient height for wheelchair users.
    • There is a level turning space (minimum 185cm x 210cm) in front of the payment machine(s).
    • To see the hospital parking charges please click here (opens new tab).
  • Access to the Hospital View
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is/are slopes/ramps.
    • The hospital entrance is not clearly visible from the car park.
    • The route from the car park to the hospital entrance is clearly signposted.
    • The nearest designated Blue Badge parking bay is approximately 12m (13yd 4in) from the car park payment machines.

Getting To (Cashier's Desk)

  • The Cashier's Desk is/are located on level 2 of the Main Hospital building.
  • To see the hospital map please click here (opens new tab).
  • Access to the Cashier's Desk is via the Main Hospital Entrance.
  • Enter via the Main Hospital Entrance, turn right and go through a set of double doors. Continue ahead and take the next right. The Cashier's Desk is located on the right.
  • There is step free access to the Cashiers Desk.
  • The Cashiers Desk is approximately 55m from the Main Hospital Entrance.
  • There is a/are manual, heavy, double door(s) between the Main Hospital Entrance and the department/service.
  • Wayfinding signage is provided.
  • There is flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.
  • There is some flooring in corridors which includes patterns or colours which could be confusing or look like steps or holes to some people.

Outside Access (Main Hospital Entrance)

  • Entrance Details View
    • This information is for the entrance located on Main Drive.
    • The entrance area/door is clearly signed.
    • There is step free access at this entrance.
    • There is a canopy or recess which provides weather protection at this entrance.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • The main door(s) open(s) automatically (by revolving).
    • The door(s) is/are single width.
    • The width of the door opening is 231cm.
    • There is a small lip on the threshold of the entrance, with a height of 2cm or below.

Outside Access (Main Hospital Entrance Side Door)

  • The entrance area/door is clearly signed.
  • There is step free access at this entrance.
  • There is a canopy or recess which provides weather protection at this entrance.
  • The entrance door(s) does/do contrast visually with its immediate surroundings.
  • The main door(s) open(s) away from you (push).
  • The door(s) is/are single width.
  • The door(s) is/are heavy.
  • The width of the door opening is 86cm.
  • There is a small lip on the threshold of the entrance, with a height of 2cm or below.

Opening Times

  • Monday 09:00 - 15:00.
  • Tuesday 09:00 - 15:00.
  • Wednesday 09:00 - 15:00.
  • Thursday 09:00 - 15:00.
  • Friday 09:00 - 15:00.
  • Saturday Closed.
  • Sunday Closed.

Counter

  • The Cashier's Desk Counter is located to the right as you enter, off the main hospital corridor.
  • The counter is approximately 55m (60yd 5in) from the Main Hospital Entrance.
  • The counter is clearly visible from the entrance.
  • There is step free access to the counter.
  • The lighting levels at the counter are medium.
  • The height of the counter is medium height (77cm - 109cm).
  • There is sufficient space to write or sign documents on the counter.
  • There is not a low section of the counter (76cm or below) available.
  • The counter is staffed.
  • There is not a hearing assistance system.

Accessible Toilet

  • There are not accessible toilet facilities within this venue.
  • Comments View
    • The nearest accessible toilet is located off the Main Hospital Shopping Concourse.

Standard Toilet(s)

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