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Cambridge Corn Exchange

Wheeler Street, Cambridge, Cambridgeshire, CB2 3QB

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Access Guide

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Opening Times (Cambridge Live Tickets Box Office)

  • Monday 12:00 - 18:00.
  • Tuesday 12:00 - 18:00.
  • Wednesday 12:00 - 18:00.
  • Thursday 12:00 - 18:00.
  • Friday 12:00 - 18:00.
  • Saturday 10:00 - 18:00.
  • Sunday Closed.
  • Comments View
    • On performance evenings box office counter will stay open until 30 minutes after the start of the performance.
    • If there is a performance on a Sunday the counter will open 1 hour before the performance and close 30 minutes after the start.
    • Telephone lines for the box office are open Monday to Saturday 10:00 – 18:00.

Cambridge Live Tickets Box Office Box Office

  • The box office is located to the right of Parsons Court as you face the Corn Exchange.
  • There is a slight slope at the front of the entrance.
  • The paving at the entrance is uneven in places.
  • There are automatic doors to the box office.
  • The doors are double and have an opening width of 130cm.
  • There is a touch pad on both sides of the entrance at a height of 90cm.
  • There is level access to the box office counter.
  • The counter for the box office is 110cm high with a lowered section at 72cm high.
  • There is no hearing loop system for the counter.
  • A chair can be provided if required.

Location

  • There is a bus stop within 150m (164yds) of the venue.
  • The nearest National Rail station is Cambridge.

COVID-19 Information

Parking

  • The venue does not have its own car park.

Outside Access (Main Entrance)

  • Entrance View
    • This information is for the entrance located at the front of the venue.
    • There is ramped/sloped access at this entrance.
    • The main door(s) open(s) towards you (pull).
    • The door(s) is/are double width.
    • The door(s) is/are heavy.
    • The width of the door opening is 140cm.
    • There is a second set of doors.
    • The door(s) open(s) towards you (pull).
    • The door(s) is/are double width.
    • The door(s) is/are heavy.
    • The width of the door opening is 140cm.
  • Ramp/Slope View
    • The ramp/slope is located either side of the entrance.
    • The gradient of the ramp/slope is steep.
    • The ramp/slope is permanent.
    • There is a level landing at the top of the ramp/slope.
    • There is a/are handrail(s) at the ramp.
    • The handrail(s) is/are on both sides.
    • The ramp/slope does not bypass the step(s).

Outside Access (Accessible Entrance)

  • Entrance View
    • This information is for the entrance located at the far end of Parsons Court.
    • There is step-free access at this entrance.
    • The height of the bell/buzzer is 90cm (2ft 11in).
    • The bell/buzzer is in a suitable position to allow wheelchair users to gain access.
    • The main door(s) open(s) towards you (pull).
    • The door(s) is/are double width.
    • The door(s) is/are heavy.
    • The width of the door opening is 180cm.
    • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
    • There is a second set of doors.
    • The door(s) open(s) towards you (pull).
    • The door(s) is/are double width.
    • The door(s) is/are heavy.
    • The width of the door opening is 160cm.

Lift (Accessible Entrance)

  • There is a lift for public use.
  • The lift is located beyond the entrance.
  • The lift is a platform lift.
  • The floors which are accessible by this lift are G, 1.
  • The lift is approximately 3m (3yd 10in) from the accessible entrance.
  • Staff do not need to be notified for use of the lift.
  • The clear door width is 85cm (2ft 9in).
  • The dimensions of the lift are 110cm x 120cm (3ft 7in x 3ft 11in).
  • There are separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • The lift does not have Braille markings.
  • The lift does have tactile markings.
  • The lighting level in the lift is medium.

Inside Access

  • There is level access to the service(s).
  • There is a hearing assistance system.
  • The system is infrared.
  • Staff are trained to use the system.
  • This venue does play background music.
  • Music is played during performances.
  • Motorised scooters are allowed in public parts of the venue.
  • The lighting levels are varied.

Eating and Drinking (Foyer)

  • The following information is for the bar.
  • The bar is located beyond the main entrance.
  • The bar does not serve food.
  • Full table service is not available.
  • Food or drinks are ordered from the service counter.
  • Food or drinks can be brought to the table.
  • There is a lowered section at the counter.
  • There is ample room for a wheelchair user to manoeuvre.
  • Plastic / takeaway cups are not available.
  • Drinking straws are available.
  • Children are welcomed in the bar area.

Theatre

  • There are designated spaces for wheelchair users.
  • Designated seating is located Row K, seats 22-28.
  • Designated seating with limited views is Row XF, seats 2-6, Row XX, seats 2-6, Mezzanine, Row XF and seats 23 -28, Row XX, seats 23-28.
  • The view is limited by sound and lighting equipment.
  • Wheelchairs are left with you.
  • A companion may sit with you.
  • It is 9m (9yd 2ft) from the designated seating area to the nearest accessible toilet.
  • This venue does not provide audio described performances.
  • There is a hearing assistance system.
  • The hearing system is infrared.
  • Staff are trained to use the hearing system.
  • A deposit is not required for the sound enhancement system.
  • The rows suitable for hearing loops are all rows except parts of the mezzanine.
  • There is a wheelchair to borrow.
  • To borrow a wheelchair, contact a member of staff.
  • Concessions are available.
  • Assistance dogs are allowed in the auditorium.
  • To view the Cambridge Live Trust website for more information on accessible seating please click here (new tab).

Other Floors (Theatre)

  • Steps View
    • The floors which are accessible by stairs are G - Tiered Seating - Balcony.
    • There are 15+ steps between floors.
    • The steps are clearly marked.
    • The steps are medium height (11cm - 17cm).
    • The steps do have handrails.
    • The steps have a handrail on both sides.
    • There is a landing.
    • The lighting levels are low.
  • Other View
    • The area(s)/service(s) on the floors which are not accessible is/are the tiered seating and balcony.

Eating and Drinking (St John's Room)

  • The following information is for the bar.
  • The bar is located on the first floor.
  • The bar does not serve food.
  • Full table service is not available.
  • Food or drinks are ordered from the service counter.
  • Food or drinks can be brought to the table.
  • There is not a lowered section at the counter.
  • No tables are permanently fixed.
  • No chairs are permanently fixed.
  • No chairs have armrests.
  • The distance between the floor and the lowest table is 45cm (1ft 6in).
  • The distance between the floor and the highest table is 70cm (2ft 4in).
  • The standard height for tables is 70cm.
  • There is ample room for a wheelchair user to manoeuvre.
  • Plastic / takeaway cups are not available.
  • Drinking straws are available.
  • Children are welcomed in the bar area.
  • Comments View
    • Tables and chairs are set as required and are not always in the same position.

Accessible Toilet (Foyer)

  • Accessible toilet facilities are available.
  • Location and Access View
    • The toilet is not for the sole use of disabled people.
    • There is pictorial signage on or near the toilet door.
    • This accessible toilet is approximately 4m (4yd 1ft) from the main entrance.
    • This accessible toilet is located within the foyer.
    • There is level access to this accessible toilet.
  • Features and Dimensions View
    • This is a shared toilet.
    • A key is required for the accessible toilet.
    • The key is a radar key.
    • The key can be obtained from a member of staff.
    • The door opens outwards.
    • The door is locked by a locking handle.
    • The width of the accessible toilet door is 90cm (2ft 11in).
    • The door is light.
    • The dimensions of the accessible toilet are 160cm x 186cm (5ft 3in x 6ft 1in).
    • There is not sufficient turning space in the cubicle for a wheelchair user.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 90cm (2ft 11in).
    • There is a dropdown rail on the transfer side.
    • There is a flush on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • There is an emergency alarm.
    • The emergency pull cord alarm is not fully functional.
    • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • Disposal facilities are available in the cubicle.
    • There is a/are general domestic waste and sanitary disposal units.
    • There is not a/are not coat hook(s).
  • Position of Fixtures View
    • Wall mounted grab rails are available for the toilet.
    • As you face the toilet the wall-mounted grab rails are on both sides.
    • There is a shelf within the accessible toilet.
    • The shelf is not higher than 95cm (3ft 1in).
    • There is not a mirror.
    • The height of the toilet seat above floor level is 45cm (1ft 6in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is placed higher than 100cm (3ft 3in).
    • The height of the hand dryer is 110cm (3ft 7in).
    • There is not a towel dispenser.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • The contrast between the internal door and wall is good.
    • The contrast between the wall-mounted grab rail(s) and wall is fair.
    • The contrast between the dropdown rail(s) and wall is fair.
    • The contrast between the walls and floor is good.
    • The lighting levels are medium.
  • Baby Change Facilities View
    • Baby change facilities are located within the venue.
    • Baby change facilities are located within the accessible toilet.
    • The height of the baby change table once extended is 100cm (3ft 3in).

Accessible Toilet (Accessible Entrance)

  • Accessible toilet facilities are available.
  • Location and Access View
    • There is pictorial signage on or near the toilet door.
    • This accessible toilet is approximately 5m (5yd 1ft) from the accessible entrance.
    • The accessible toilet is located immediately beyond the entrance.
    • There is level access to this accessible toilet.
  • Features and Dimensions View
    • This is a shared toilet.
    • A key is required for the accessible toilet.
    • The key is a radar key.
    • The key can be obtained from member of staff.
    • The door opens outwards.
    • The door is locked by a locking handle.
    • The width of the accessible toilet door is 90cm (2ft 11in).
    • The door is light.
    • The dimensions of the accessible toilet are 150cm x 180cm (4ft 11in x 5ft 11in).
    • There is not sufficient turning space in the cubicle for a wheelchair user.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 89cm (2ft 11in).
    • There is a dropdown rail on the transfer side.
    • There is a flush, however it is not on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • There is an emergency alarm.
    • The emergency pull cord alarm is fully functional.
    • Disposal facilities are available in the cubicle.
    • There is a/are general domestic waste and sanitary disposal units.
    • There is not a/are not coat hook(s).
  • Position of Fixtures View
    • Wall mounted grab rails are available for the toilet.
    • As you face the toilet the wall-mounted grab rails are on the left.
    • There is not a shelf within the accessible toilet.
    • There is a mirror.
    • Mirrors are not placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 45cm (1ft 6in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • There is not a towel dispenser.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • The contrast between the internal door and wall is good.
    • The contrast between the wall-mounted grab rail(s) and wall is poor.
    • The contrast between the dropdown rail(s) and wall is poor.
    • The contrast between the walls and floor is poor.
    • The lighting levels are medium.

Standard Toilet(s) (Mezzanine)

Standard Toilet(s) (Mezzanine - Gender Neutral Toilet)

Level Change (Mezzanine Standard and Gender Neutral Toilets)

  • There is a/are step(s) to access this area/service.
  • The step(s) is/are located within the foyer bar.
  • There is/are 15+ step(s) to the area/service.
  • The lighting levels at the step(s) are low.
  • The step(s) is/are clearly marked.
  • The step(s) is/are medium height (11cm - 17cm).
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides.

Standard Toilet(s) (Basement)

Level Change (Basement Standard Toilets)

  • There is a/are step(s) to access this area/service.
  • The step(s) is/are located Immediately beyond the accessible entrance.
  • There is/are 15+ step(s) to the area/service.
  • The lighting levels at the step(s) are medium.
  • There is tactile paving at the top and bottom of the steps.
  • The step(s) is/are clearly marked.
  • The step(s) is/are medium height (11cm - 17cm).
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on the right going up the step(s).

Additional Info

  • Staff do receive disability awareness / equality training.
  • Documents can be requested in Braille.
  • Documents can be requested in large print.
  • A bowl of water can be provided for an assistance dog.
  • A member of staff trained in BSL skills is not normally on duty.