You are on Introduction. Skip to the next section.

Introduction

• Services / facilities within the building include shopping and leisure facilities.

You are on Opening Times. Skip to the next section.

Opening Times

• Monday 09:00 - 17:30.
• Tuesday 09:00 - 17:30.
• Wednesday 09:00 - 20:00.
• Thursday 09:00 - 17:00.
• Friday 09:00 - 17:30.
• Saturday 09:00 - 18:00.
• Sunday 11:00 - 17:00.

You are on Location. Skip to the next section.

Location

• There is a bus stop within 150m (164yds) of the venue.
• The nearest National Rail station is Cambridge.

You are on Parking (Grafton Centre East Car Park). Skip to the next section.

Parking (Grafton Centre East Car Park)

• The venue does have its own car park.

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• Venue Car Park View
  • Parking is not free for all users.
  • Parking is free for Blue Badge holders.
  • The car park is located on Wellington Street, just off East Road (A603).
  • The car park type is multi storey.
  • Parking spaces for Blue Badge holders cannot booked in advance.
  • There is/are 46 Blue Badge parking bay(s) within the car park.
  • The dimensions of the Blue Badge parking bay(s) are 360cm x 490cm (11ft 10in x 16ft 1in).
  • The nearest Blue Badge bay is 12m (13yd 4in) from the Great Court lifts.
  • The furthest Blue Badge bay is 40m (43yd 2ft) from the Great Court lifts.
  • The route from the car park to the entrance is accessible to a wheelchair user unaided.
  • The car park surface is concrete.
  • There is not a road to cross between the car park and the entrance.
  • The car park does have a height restriction barrier.
  • The maximum height is 198cm (6ft 6in).
• Drop-off Point View
  • There is not a designated drop off point.
• Comments View
  • The Blue Badge parking is free for the first free hours.
  • There are 20 Child and Parent parking bays and several electric car charging points.
  • The Blue Badge parking bays are all located on level 4 along with the parent and child parking bays.
  • For more information on parking charges please click here (opens in new tab).

You are on Parking (Grafton Centre West Car Park). Skip to the next section.

Parking (Grafton Centre West Car Park)

• The venue does have its own car park.

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• Venue Car Park View
  • Parking is not free for all users.
  • Parking is free for Blue Badge holders.
  • The car park is located on Fitzroy Lane and near Maids Causeway.
  • The car park type is open air/surface.
  • Parking spaces for Blue Badge holders cannot booked in advance.
  • There is/are 6 Blue Badge parking bay(s) within the car park.
  • The dimensions of the Blue Badge parking bay(s) are 360cm x 490cm (11ft 10in x 16ft 1in).
  • The nearest Blue Badge bay is 35m (38yd 10in) from the Burleigh Street entrance.
  • The furthest Blue Badge bay is 49m (53yd 1ft) from the Burleigh Street entrance.
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is / are dropped kerbs.
  • The car park surface is tarmac.
  • There is a dropped kerb between the car park and the venue.
  • The dropped kerb does have tactile paving.
  • There is a road to cross between the car park and the entrance.
  • The road is generally busy.
  • The car park does have a height restriction barrier.
  • The maximum height is 196cm (6ft 5in).
• Drop-off Point View
  • There is not a designated drop off point.

You are on Outside Access (East Road Entrance). Skip to the next section.

Outside Access (East Road Entrance)

• This information is for the entrance located on East Road next to Vue Cinema.
• There is level access into the venue.
• There are no doors at this entrance.
• The width of the door opening is 155cm (5ft 1in).

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• Second set of doors View
  • There is a second set of doors.
  • The door(s) open(s) automatically (towards you).
  • The door(s) is / are double.
  • The width of the door opening is 155cm (5ft 1in).

You are on Outside Access (Wellington Street Entrance). Skip to the next section.

Outside Access (Wellington Street Entrance)

• This information is for the entrance located on Wellington Street, opposite Cobble Yard shops and next to China City Restaurant.
• There is not level access into the venue.
• The main door(s) open(s) automatically.
• The door(s) is / are single.
• The width of the door opening is 150cm (4ft 11in).

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• Second set of doors View
  • There is a second set of doors.
  • The door(s) open(s) automatically.
  • The door(s) is / are single.
  • The width of the door opening is 150cm (4ft 11in).

You are on Level Change (Wellington Street Entrance). Skip to the next section.

Level Change (Wellington Street Entrance)

• There is a ramp/slope to access this area/service.
• The ramp or slope is located in front of the entrance.

You are on Outside Access (Napier Street Entrance). Skip to the next section.

Outside Access (Napier Street Entrance)

• This information is for the entrance located on Napier Street.
• There is level access into the venue.
• The main door(s) open(s) automatically (towards you).
• The door(s) is / are double.
• The width of the door opening is 150cm (4ft 11in).

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• Second set of doors View
  • There is a second set of doors.
  • The door(s) open(s) automatically (towards you).
  • The door(s) is / are double.
  • The width of the door opening is 150cm (4ft 11in).

You are on Outside Access (Burleigh Street Entrance). Skip to the next section.

Outside Access (Burleigh Street Entrance)

• This information is for the entrance located on Burleigh Street, opposite Starbucks.
• There is not level access into the venue.
• The main door(s) open(s) automatically.
• The door(s) is / are double.
• The width of the door opening is 150cm (4ft 11in).

You are on Level Change (Burleigh Street Entrance). Skip to the next section.

Level Change (Burleigh Street Entrance)

• There is a ramp/slope to access this area/service.
• The ramp or slope is located in front of the entrance.

You are on Inside Access. Skip to the next section.

Inside Access

• There is level access to the service(s).
• There is not a hearing assistance system.
• This venue does play background music.
• Music is played throughout the shopping centre.
• Motorised scooters are welcomed in public parts of the venue.
• The lighting levels are bright.

You are on Shopmobility (Grafton Centre East Car Park - Fourth Floor). Skip to the next section.

Shopmobility (Grafton Centre East Car Park - Fourth Floor)

• Route maps are available.
• Manual wheelchairs are available.
• Powered wheelchairs are available.
• Powered scooters are available.
• Equipment does not have to be booked in advance.
• There is a hire charge.
• Escorts are normally available to assist around town / city.
• Escorts do need to be booked in advance.
• Trained escorts are available for people with a visual impairment.
• Visual escorts do need to be booked in advance.
• Trained escorts are not available for people with a hearing impairment.

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• Comments View
  • For information and pre-booking of mobility aids contact the Grafton East office – Telephone 01223 461 858 (24 hour answer phone).
  • The escort service staff are available Monday to Saturday 10.00 - 17.00 and 11.00 -16.00 Sunday.

You are on Other Floors (Eden Hall). Skip to the next section.

Other Floors (Eden Hall)

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• Steps View
  • The floors which are accessible by stairs are G and 1.
  • There are 15+ steps between floors.
  • The steps are clearly marked.
  • The steps are medium (11cm - 17cm).
  • The steps do have handrails.
  • The steps have a handrail on both sides.
  • There is a landing.
  • The lighting levels are bright.

You are on Other Floors (Great Court). Skip to the next section.

Other Floors (Great Court)

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• Steps View
  • The floors which are accessible by stairs are 4, 5, 6, 7, 8, 9 and 10.
  • There are 15+ steps between floors.
  • The steps are clearly marked.
  • The steps are medium (11cm - 17cm).
  • The steps do have handrails.
  • The steps have a handrail on both sides.
  • There is a landing.
  • The lighting levels are bright.
• Escalators View
  • Escalator(s) can be used to access other floors.
  • The floors which are accessible by escalator are G and 4.
  • The escalators steps are clearly marked.
  • The foot and head of the escalators are clearly marked.
  • The lighting levels are bright.

You are on Other Floors (East Road Escalator). Skip to the next section.

Other Floors (East Road Escalator)

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• Escalators View
  • Escalator(s) can be used to access other floors.
  • The floors which are accessible by escalator are G and 4.
  • The escalators steps are clearly marked.
  • The foot and head of the escalators are clearly marked.
  • The lighting levels are bright.
• Comments View
  • The escalator is used for going up only.

You are on Lift (Eden Hall). Skip to the next section.

Lift (Eden Hall)

• There is a lift for public use.
• The lift is located opposite Next and close to the Burleigh Street entrance.
• The lift is a standard lift.
• The floors which are accessible by this lift are G and 1.
• The lift is approximately 35m (38yd 10in) from the Burleigh Street entrance.
• Staff do not need to be notified for use of the lift.
• The clear door width is 90cm (2ft 11in).
• The dimensions of the lift are 140cm x 140cm (4ft 7in x 4ft 7in).
• There are not separate entry and exit doors in the lift.
• There is a mirror to aid reversing out of the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• The lift does not have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is bright.

You are on Lift (Great Court). Skip to the next section.

Lift (Great Court)

• There is a lift for public use.
• The lift is located next to Costa and Mothercare.
• The lift is a standard lift.
• The floors which are accessible by this lift are G, 4, 6, 8 and 10.
• The lift is approximately 15m (16yd 1ft) from the Wellington Road entrance.
• Staff do not need to be notified for use of the lift.
• The clear door width is 110cm (3ft 7in).
• The dimensions of the lift are 180cm x 180cm (5ft 11in x 5ft 11in).
• There are not separate entry and exit doors in the lift.
• There is a mirror to aid reversing out of the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• The lift does not have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is bright.

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• Comments View
  • There are similar lifts in the same location.

You are on Accessible Toilet (Eden Hall). Skip to the next section.

Accessible Toilet (Eden Hall)

• Accessible toilet facilities are available.

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• Location and Access View
  • The toilet is for the sole use of disabled people.
  • There is tactile, written text and pictorial signage on or near the toilet door.
  • This accessible toilet is approximately 9m (9yd 2ft) from the Eden Hall lift.
  • This accessible toilet is located on the first floor of Eden Hall.
  • There is level access to this accessible toilet.
  • This is by lift.
• Features and Dimensions View
  • This is a unisex toilet.
  • A key is required for the accessible toilet.
  • The key is a radar key.
  • The key can be obtained from from a member of security staff.
  • The door opens outwards.
  • The door is locked by a locking handle.
  • The width of the accessible toilet door is 90cm (2ft 11in).
  • The door is heavy.
  • The dimensions of the accessible toilet are 180cm x 220cm (5ft 11in x 7ft 3in).
  • There is sufficient turning space in the cubicle for a wheelchair user.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 97cm (3ft 2in).
  • There is a dropdown rail on the transfer side.
  • There is a flush on the transfer side.
  • The tap type is lever.
  • There is a mixer tap.
  • There is an emergency alarm.
  • The emergency pull cord alarm is fully functional.
  • Disposal facilities are available in the cubicle.
  • There is a/are waste paper pedal bin, general domestic waste and sanitary disposal units.
  • There is a/are coat hook(s).
• Position of Fixtures View
  • Wall-mounted grab rails are available.
  • As you face the toilet the wall-mounted grab rails are on both sides.
  • There is a shelf within the accessible toilet.
  • The shelf is not higher than 95cm (3ft 1in).
  • There is a mirror.
  • Mirrors are placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 44cm (1ft 5in).
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • There is a towel dispenser.
  • The towel dispenser cannot be reached from seated on the toilet.
  • The towel dispenser is placed higher than 100cm (3ft 3in).
  • The height of the towel dispenser is 110cm (3ft 7in).
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is good.
  • There is a high colour contrast between the internal door and wall.
  • The contrast between the wall-mounted grab rail(s) and wall is fair.
  • There is a fair colour contrast between the dropdown rail(s) and wall.
  • The contrast between the walls and floor is good.
  • The lighting levels are bright.

You are on Accessible Toilet (Great Court). Skip to the next section.

Accessible Toilet (Great Court)

• Accessible toilet facilities are available.

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• Location and Access View
  • The toilet is for the sole use of disabled people.
  • There is tactile, pictorial and written text signage on or near the toilet door.
  • This accessible toilet is approximately 15m (16yd 1ft) from the Great Court lift.
  • This accessible toilet is located in the walkway leading from the lifts to the accessible parking on the fourth floor.
  • There is level access to this accessible toilet.
• Features and Dimensions View
  • This is a unisex toilet.
  • A key is required for the accessible toilet.
  • The key is a radar key.
  • The key can be obtained from a member of security staff.
  • The door opens outwards.
  • The door is locked by a locking handle.
  • The width of the accessible toilet door is 90cm (2ft 11in).
  • The door is heavy.
  • The dimensions of the accessible toilet are 155cm x 215cm (5ft 1in x 7ft 1in).
  • There is sufficient turning space in the cubicle for a wheelchair user.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 65cm (2ft 2in).
  • There is a dropdown rail on the transfer side.
  • There is a flush on the transfer side.
  • The tap type is lever.
  • There is a mixer tap.
  • There is an emergency alarm.
  • The emergency pull cord alarm is fully functional.
  • Disposal facilities are available in the cubicle.
  • There is a/are general domestic waste, non-infectious waste and waste paper pedal bin disposal units.
  • There is a/are coat hook(s).
• Position of Fixtures View
  • Wall-mounted grab rails are available.
  • As you face the toilet the wall-mounted grab rails are on both sides.
  • There is not a shelf within the accessible toilet.
  • There is a mirror.
  • Mirrors are placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 44cm (1ft 5in).
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • There is not a towel dispenser.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is good.
  • There is a high colour contrast between the internal door and wall.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • There is a good colour contrast between the dropdown rail(s) and wall.
  • The contrast between the walls and floor is good.
  • The lighting levels are bright.

You are on Standard Toilet(s) (Eden Hall). Skip to the next section.

Standard Toilet(s) (Eden Hall)

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• Availability and Location of Standard Toilets View
  • Standard toilet facilities are available.
• Access to Standard Female and Male Toilet(s) View
  • The female and male toilet facilities that were surveyed are located on the first floor of Eden Hall.
  • The female and male toilets are approximately 15m (16yd 1ft) from the Eden Hall lift.
  • Inside the venue, there is level access to the female and male toilets.
  • This is by lift.
  • Lighting levels are bright.
• Baby Change Facilities View
  • Baby change facilities are located within the venue.
  • Baby change facilities are located in the standard female and male toilets.
  • The height of the baby change table once extended is 81cm (2ft 8in).
  • Inside the venue, there is level access to the baby change facility.
  • This is by lift.

You are on Standard Toilet(s) (Great Court). Skip to the next section.

Standard Toilet(s) (Great Court)

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• Availability and Location of Standard Toilets View
  • Standard toilet facilities are available.
• Access to Standard Female and Male Toilet(s) View
  • The female and male toilet facilities that were surveyed are located in the walkways from the lifts to the accessible parking on the fourth floor.
  • The female and male toilets are approximately 16m (17yd 1ft) from the Great Court lifts.
  • Inside the venue, there is level access to the female and male toilets.
  • This is by lift.
  • Lighting levels are bright.

You are on Baby Changing Room - Eden Hall. Skip to the next section.

Baby Changing Room - Eden Hall

• The baby change room is located on the first floor of Eden Hall, near the Burleigh Street entrance.
• The door to access the room is single.
• The door opens towards you (pull).
• The door is heavy.
• The width of the door opening is 90cm.
• There is a baby change table at a height of 90cm and a baby chair at a height of 52cm.

You are on Baby Changing Room - Great Court. Skip to the next section.

Baby Changing Room - Great Court

• The baby change room is located on the fourth floor, near the Great Hall lifts and next to the accessible toilet.
• The door to access the baby change room is single width.
• The door opens towards you (pull).
• The door is heavy.
• The width of the door opening is 90cm.
• The height of the baby change table is 90cm and the height of the baby chair is 51cm.
• Other facilities include a sink and hand dryer.

You are on Additional Info. Skip to the next section.

Additional Info

• Staff do receive disability awareness / equality training.
• Documents can be requested in Braille.
• Documents can be requested in large print.
• A bowl of water can be provided for an assistance dog.
• An assistance dog toilet area can be provided onsite.
• The assistance dog toilet area is located outside each entrance and in the car parks.
• A member of staff trained in BSL skills is not normally on duty.