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Cambridge North Railway Station

Cowley Road, Waterbeach, Cambridgeshire, CB4 0WZ

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Access Guide

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Assisted Travel Information

  • Assisted Travel Helpline number: 0800 028 2878, Monday to Sunday 08:00 - 20:00.
  • Assisted Travel Text Relay service: 18001 0800 028 2878
  • Email: [email protected]

Location

  • There is a bus stop within 150m (164yds) of the venue.

COVID-19 Information

Parking

  • The venue does have its own car park.
  • Parking is not free for all users.
  • Parking is free for Blue Badge holders.
  • Venue Car Park View
    • The car park is located at the front of the venue.
    • The car park type is open air/surface.
    • Parking spaces for Blue Badge holders do not need to be booked in advance.
    • There is/are 10+ Blue Badge parking bay(s) within the car park.
    • The dimensions of the Blue Badge parking bay(s) are 360cm x 500cm (11ft 10in x 16ft 5in).
    • The nearest Blue Badge bay is 18m (19yd 2ft) from the main entrance.
    • The furthest Blue Badge bay is 40m (43yd 2ft) from the main entrance.
    • The route from the car park to the entrance is accessible to a wheelchair user unaided.
    • The car park surface is tarmac and block paving.
    • There is not a road to cross between the car park and the entrance.
    • The car park does not have a height restriction barrier.
  • On Street Parking and Drop-off Details. View
    • There is not a designated drop off point.
  • Comments View
    • The payment machine for the car park is integrated into the ticket machines in the ticket area next to the customer services counter.
    • For more information on parking please refer to the NCP website.
    • https://www.ncp.co.uk/find-a-car-park/car-parks/cambridge-north-ga.

Outside Access (Main Entrance)

  • This information is for the entrance located at the front of the building.
  • There is level access into the venue.
  • The main door(s) open(s) automatically.
  • The door(s) is / are double.
  • The width of the door opening is 105cm (3ft 5in).
  • Comments View
    • There are 3 sets of automatic doors to access the main building.

Reception (Customer Service And Ticket Machines)

  • The desk/counter is 6m (6yd 1ft) from the main entrance.
  • There is level access to the desk/counter from the entrance.
  • The desk/counter is medium height (77cm - 109cm).
  • The desk/counter does not have a low (76cm or lower) section.
  • The lighting levels are bright.
  • There is not a hearing assistance system.
  • Comments View
    • There are self service ticket machines to the left of the customer services desk.
    • These ticket machines touchscreen is at a suitable height for wheelchair users.
  • Opening Times View
    • Monday Closed.
    • Tuesday Closed.
    • Wednesday Closed.
    • Thursday Closed.
    • Friday Closed.
    • Saturday Closed.
    • Sunday Closed.

Ticket Barriers

  • The ticket barriers are located directly ahead of the main entrance.
  • The ticket barriers are staffed during the peak periods and there is a help point available for other times of the day.
  • The standard barriers open automatically away from you and have a width of 63cm.
  • The accessible barriers open automatically away from you and have a width of 106cm.
  • The accessible barriers are ideal for wheelchair users or passengers with children or luggage.
  • Assistance can be provided if required.

Train Station

  • There are generally 3 member(s) of staff on duty.
  • The station is staffed.
  • There is an office to obtain help.
  • The office to obtain help is 32m (34yd 2ft) from the main entrance.
  • This office is located on platform 1 and platforms 2 and 3.
  • There is not a ticket office.
  • The train companies that operate within this station include:.
  • Please click here for access information for Govia Great Northern.
  • Please click here for access information for Abellio Greater Anglia.
  • Please click here for access information for Crosscountry Trains.
  • There is a taxi rank at the station.
  • The taxi rank is located to the right of the main entrance.
  • The taxi rank is 14m (15yd 11in) from the main entrance.
  • There are 3 platform(s) in the station.
  • The platform(s) which has/have level access is / are 1, 2 and 3.
  • The platform(s) accessed by lift is / are 1, 2 and 3.
  • The platform(s) which can be accessed by either level access / ramps / lifts / stairclimber from inside the station is / are 1, 2 and 3.
  • Additional Station Information View
    • Announcements on platforms are audio and visual.
    • Wider ticket barriers are available to access platforms.
    • Platforms which have tactile markings at the platform edge are 1, 2 and 3.
    • Accessible toilets are not located on the platform(s).
    • Accessible toilets are located on the main station concourse.
    • There is not a wheelchair available to borrow.
  • Comments View
    • Assistance can be provided on the platforms and assistance can be booked via the assisted travel helpline.

Waiting Room - Platform 1

  • The waiting room is located towards the centre of platform 1.
  • The door to access is automatic with a width of 100cm.
  • There are seats with armrests in the waiting room and a charge point table to charge your mobile phone, laptop or tablet.

Waiting Room - Platforms 2 and 3

  • There is a waiting room towards the centre of platforms 2 and 3.
  • The door to enter the waiting room is off platform 2.
  • The door opens automatically and has a width of 100cm.
  • There are seats with armrests in the waiting room and a charge point table to charge your mobile phone, laptop or tablet.

Level Change (Footbridge)

  • There is a/are step(s) to access this area/service.
  • The step(s) is/are located just after the ticket barriers.
  • There is/are 15+ step(s) to the area/service.
  • The lighting levels at the step(s) are bright.
  • There is tactile paving at the top and bottom of the steps.
  • The step(s) is/are clearly marked.
  • The step(s) is/are medium height (11cm - 17cm).
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides.
  • There is a lift to access this area/service.
  • The lift does bypass the step(s).

Lift (Lift 1)

  • There is a lift for public use.
  • The lift is located just after the ticket barriers.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are G and 1.
  • The lift is approximately 14m (15yd 11in) from the main entrance.
  • Staff do not need to be notified for use of the lift.
  • The clear door width is 110cm (3ft 7in).
  • The dimensions of the lift are 140cm x 210cm (4ft 7in x 6ft 11in).
  • There are separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • The lift does have Braille markings.
  • The lift does have tactile markings.
  • The lighting level in the lift is medium.

Lift (Platform 1)

  • There is a lift for public use.
  • The lift is located off the footbridge.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are Footbridge - Platform 1.
  • The lift is approximately 38m (41yd 1ft) from the lift 1.
  • Staff do not need to be notified for use of the lift.
  • The clear door width is 110cm (3ft 7in).
  • The dimensions of the lift are 140cm x 210cm (4ft 7in x 6ft 11in).
  • There are separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • The lift does have Braille markings.
  • The lift does have tactile markings.
  • The lighting level in the lift is medium.

Lift (Platforms 2 and 3)

  • There is a lift for public use.
  • The lift is located on the footbridge.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are Footbridge - Platforms.
  • The lift is approximately 25m (27yd 1ft) from the lift 1.
  • Staff do not need to be notified for use of the lift.
  • The clear door width is 110cm (3ft 7in).
  • The dimensions of the lift are 140cm x 210cm (4ft 7in x 6ft 11in).
  • There are separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • The lift does have Braille markings.
  • The lift does have tactile markings.
  • The lighting level in the lift is medium.

Accessible Toilet

  • Accessible toilet facilities are available.
  • Location and Access View
    • The toilet is not for the sole use of disabled people.
    • There is tactile, written text, Braille and pictorial signage on or near the toilet door.
    • This accessible toilet is approximately 16m (17yd 1ft) from the main entrance.
    • This accessible toilet is located on the left after the ticket barriers.
    • There is level access to this accessible toilet.
  • Features and Dimensions View
    • This is a unisex toilet.
    • A key is not required for the accessible toilet.
    • The door opens outwards.
    • The door is locked by a twist lock.
    • The width of the accessible toilet door is 95cm (3ft 1in).
    • The door is heavy.
    • The dimensions of the accessible toilet are 170cm x 320cm (5ft 7in x 10ft 6in).
    • There is sufficient turning space in the cubicle for a wheelchair user.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 88cm (2ft 11in).
    • There is a dropdown rail on the transfer side.
    • There is a flush, however it is not on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • There is an emergency alarm.
    • The emergency pull cord alarm is not fully functional.
    • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • Disposal facilities are available in the cubicle.
    • There is a/are sanitary, clinical waste and general domestic waste disposal units.
    • There is not a/are not coat hook(s).
  • Position of Fixtures View
    • Wall-mounted grab rails are available.
    • As you face the toilet the wall-mounted grab rails are on the right.
    • There is not a shelf within the accessible toilet.
    • There is a mirror.
    • Mirrors are not placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 44cm (1ft 5in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • There is not a towel dispenser.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin cannot be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • The contrast between the internal door and wall is good.
    • The contrast between the wall-mounted grab rail(s) and wall is good.
    • The contrast between the dropdown rail(s) and wall is good.
    • The contrast between the walls and floor is good.
    • The lighting levels are bright.
  • Baby Change Facilities View
    • Baby change facilities are located within the venue.
    • Baby change facilities are located in the accessible toilet.
    • The height of the baby change table once extended is 90cm (2ft 11in).

Standard Toilet(s)

Additional Info

  • Staff do receive disability awareness / equality training.
  • Documents can be requested in Braille.
  • Documents can be requested in large print.
  • A bowl of water can be provided for an assistance dog.
  • An assistance dog toilet area can be provided onsite.
  • The assistance dog toilet area is located outside the main entrance.
  • A member of staff trained in BSL skills is not normally on duty.
  • This service cannot be requested.