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Cambridge Station

Station Road, Cambridge, Cambridgeshire, CB1 2JW

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Access Guide

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*Updates*

  • The lifts at the station are currently out of order.
  • Please contact the venue before you travel for up to date information.

Assisted Travel Information

  • Assisted Travel Helpline number: 0800 028 2878, Monday to Sunday 08:00 - 20:00.
  • Assisted Travel Text Relay service: 18001 0800 028 2878
  • Email: [email protected]

Opening Times

  • The venue is open 24hrs.

Location

  • There is a bus stop within 150m (164yds) of the venue.

Parking

  • The venue does have its own car park.
  • Parking is not free for all users.
  • Parking is free for Blue Badge holders.
  • Venue Car Park View
    • The car park is located on Station Place, to the left as you face the station.
    • The car park type is open air/surface.
    • Parking spaces for Blue Badge holders do need to be booked in advance.
    • There is/are 10+ Blue Badge parking bay(s) within the car park.
    • The dimensions of the Blue Badge parking bay(s) are 360cm x 490cm (11ft 10in x 16ft 1in).
    • The nearest Blue Badge bay is 29m (31yd 2ft) from the main entrance.
    • The furthest Blue Badge bay is 45m (49yd 8in) from the main entrance.
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is / are uneven surfaces.
    • The car park surface is tarmac.
    • There is a dropped kerb between the car park and the venue.
    • The dropped kerb does have tactile paving.
    • There is a road to cross between the car park and the entrance.
    • The road is generally quiet.
    • The car park does not have a height restriction barrier.
  • On Street Parking and Drop-off Details. View
    • There is not a designated drop off point.
  • Comments View

Outside Access (Ticket Office Entrance)

  • This information is for the entrance located at the front of the building.
  • There is level access into the venue.
  • The main door(s) open(s) away from you (push).
  • The door(s) is / are double.
  • The door(s) is / are permanently held open.
  • The width of the door opening is 170cm (5ft 7in).
  • Comments View
    • There are 5 additional entrances at the front of the building to access the station.

Reception (Ticket Office)

  • The desk/counter is 14m (15yd 11in) from the main entrance.
  • There is level access to the desk/counter from the entrance.
  • The desk/counter is medium height (77cm - 109cm).
  • The desk/counter has a low (76cm or lower) section.
  • The lighting levels are bright.
  • There is a hearing assistance system.
  • The type of system is a fixed loop.
  • Staff are trained to use the system.
  • Comments View
    • There are several ticket machines available in the ticket office.
    • The touchscreens are at a suitable height for wheelchair users.
  • Opening Times View
    • Monday 05:10 - 23:00.
    • Tuesday 05:10 - 23:00.
    • Wednesday 05:10 - 23:00.
    • Thursday 05:10 - 23:00.
    • Friday 05:10 - 23:00.
    • Saturday 05:10 - 23:00.
    • Sunday 07:00 - 22:55.

Ticket Barriers

  • The ticket barriers are located straight ahead just after you enter the main entrance and to the left of the ticket office.
  • The standard ticket barriers open automatically away from you and have an opening width of 62cm.
  • The wide ticket barriers open automatically away from you and have an opening width of 106cm.
  • The wide ticket barriers are suitable for wheelchair users and passengers with buggies/children.
  • There is a member of staff available at the ticket barriers for any assistance needs or queries.

Inside Access

  • There is level access to the service(s).
  • This venue does not play background music.
  • Motorised scooters are allowed in public parts of the venue.
  • The lighting levels are varied.

Train Station

  • There are generally 8 member(s) of staff on duty.
  • The station is staffed.
  • There is an office to obtain help.
  • The office to obtain help is 10m (10yd 2ft) from the main entrance.
  • This office is located on platform 4 and platforms 7 and 8.
  • There is a ticket office.
  • The ticket office is located to the right as you enter the building.
  • The ticket office is 10m (10yd 2ft) from the main entrance.
  • The train companies that operate within this station include:.
  • Please click here for access information for Abellio Greater Anglia.
  • Please click here for access information for Govia Great Northern.
  • Please click here for access information for Cross Country Trains.
  • There is a taxi rank at the station.
  • The taxi rank is located opposite the main entrance.
  • The taxi rank is 10m (10yd 2ft) from the main entrance.
  • Shops and services within the station include WHSmith, AMT Coffee Bar, Upper Crust, West Cornish Pasty Co and Delice De France.
  • All key concourse shops and services have level access.
  • There are 8 platform(s) in the station.
  • The platform(s) which has/have level access is / are 1, 2, 3, 4, 5, 6, 7 and 8.
  • The platform(s) accessed by lift is / are 7 and 8.
  • The platform(s) which can be accessed by either level access / ramps / lifts / stairclimber from inside the station is / are 1, 2, 3, 4, 5, 6, 7 and 8.
  • Additional Station Information View
    • Announcements on platforms are audio and visual.
    • Wider ticket barriers are available to access platforms.
    • Platforms which have tactile markings at the platform edge are 1, 2, 3, 4, 5, 6, 7 and 8.
    • Accessible toilets are located on the platform(s).
    • Accessible toilets are located on platform(s) 4.
    • Accessible toilets are not located on the main station concourse.
    • There is a wheelchair available to borrow.
    • To borrow a wheelchair, please see a member of staff.
  • Comments View
    • Assistance can be provided by platform staff to get on and off the trains.

Waiting Room / Area (Platform 1)

  • There is a waiting room / area.
  • The waiting room / area is 19m (20yd 2ft) from the {Textbox}.
  • There is level access into the waiting room / area.
  • There is a/are door(s) into the waiting room / area.
  • The door(s) open(s) towards you (pull).
  • The door(s) is/are double width.
  • The door(s) is/are heavy.
  • The width of the door opening is 140cm (4ft 7in).
  • The type of flooring is wood.
  • There is room for a wheelchair user to manoeuvre.
  • No chairs are permanently fixed.
  • No tables are permanently fixed.
  • Chairs with armrests are not available.
  • Announcements are audible and visual.
  • Lighting levels are bright.
  • The waiting room / area does not have background music playing.
  • There is not a television.
  • There is space for an assistance dog to rest within the seating area.
  • Vending machines are not available.
  • There is not a play area or toys/books for a child to play with.

Level Change (Footbridge)

  • There is a/are step(s) to access this area/service.
  • The step(s) is/are located on platforms 4 and 5 and platforms 7 and 8.
  • There is/are 15+ step(s) to the area/service.
  • The lighting levels at the step(s) are medium.
  • There is tactile paving at the top and bottom of the steps.
  • The step(s) is/are clearly marked.
  • The step(s) is/are deep (18cm+).
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides.
  • There is a lift to access this area/service.
  • The lift does bypass the step(s).

Lift (Platforms 4 and 5)

  • There is a lift for public use.
  • The lift is located on platforms 4 and 5.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are G and 1.
  • The platform lift accesses a small level change.
  • The lift is approximately 20m (21yd 2ft) from the main entrance.
  • Staff do not need to be notified for use of the lift.
  • The clear door width is 110cm (3ft 7in).
  • The dimensions of the lift are 140cm x 150cm (4ft 7in x 4ft 11in).
  • There are not separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • The lift does have Braille markings.
  • The lift does have tactile markings.
  • The lighting level in the lift is medium.

Lift (Platforms 7 and 8)

  • There is a lift for public use.
  • The lift is located on platforms 7 and 8.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are G and 1.
  • The platform lift accesses a small level change.
  • The lift is approximately 40m (43yd 2ft) from the main entrance.
  • Staff do not need to be notified for use of the lift.
  • The clear door width is 110cm (3ft 7in).
  • The dimensions of the lift are 140cm x 150cm (4ft 7in x 4ft 11in).
  • There are not separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • The lift does have Braille markings.
  • The lift does have tactile markings.
  • The lighting level in the lift is medium.

Accessible Toilet

  • Accessible toilet facilities are available.
  • Location and Access View
    • The toilet is not for the sole use of disabled people.
    • There is pictorial and written text signage on or near the toilet door.
    • This accessible toilet is approximately 20m (21yd 2ft) from the main entrance.
    • This accessible toilet is located on platform 4.
    • There is level access to this accessible toilet.
  • Features and Dimensions View
    • This is a unisex toilet.
    • A key is not required for the accessible toilet.
    • The door opens outwards (automatically).
    • The door is push pad activated.
    • The door is locked by a push button or pad.
    • The width of the accessible toilet door is 120cm (3ft 11in).
    • The dimensions of the accessible toilet are 160cm x 210cm (5ft 3in x 6ft 11in).
    • There is sufficient turning space in the cubicle for a wheelchair user.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 65cm (2ft 2in).
    • There is a dropdown rail on the transfer side.
    • There is a flush on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • There is an emergency alarm.
    • The emergency pull cord alarm is fully functional.
    • Disposal facilities are available in the cubicle.
    • There is a/are female sanitary, non-infectious waste and waste paper pedal bin disposal units.
    • There is a/are coat hook(s).
    • The coat hook is within 120cm (3ft 11in) from floor level.
  • Position of Fixtures View
    • Wall-mounted grab rails are available.
    • As you face the toilet the wall-mounted grab rails are on both sides.
    • There is not a shelf within the accessible toilet.
    • There is a mirror.
    • Mirrors are not placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 45cm (1ft 6in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • There is not a towel dispenser.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin cannot be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • The contrast between the internal door and wall is good.
    • The contrast between the wall-mounted grab rail(s) and wall is good.
    • The contrast between the dropdown rail(s) and wall is good.
    • The contrast between the walls and floor is good.
    • The lighting levels are bright.

Standard Toilet(s)

Additional Info

  • Staff do receive disability awareness / equality training.
  • Documents can be requested in Braille.
  • Documents can be requested in large print.
  • A bowl of water can be provided for an assistance dog.
  • An assistance dog toilet area can be provided onsite.
  • The assistance dog toilet area is located outside the front of the building.
  • A member of staff trained in BSL skills is not normally on duty.
  • This service cannot be requested.