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Cross Keys Hotel & Restaurant

16 Market Hill, Chatteris, Cambridgeshire, PE16 6BA

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Access Guide

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Opening Times

  • Monday 09:00 - 14:00.
  • Monday 18:30 - 23:00.
  • Tuesday 09:00 - 14:00.
  • Tuesday 18:30 - 23:00.
  • Wednesday 09:00 - 14:00.
  • Wednesday 18:30 - 23:00.
  • Thursday 09:00 - 14:00.
  • Thursday 18:30 - 23:00.
  • Friday 09:00 - 14:00.
  • Friday 18:30 - 23:00.
  • Saturday 09:00 - 14:00.
  • Saturday 18:30 - 23:00.
  • Sunday 09:00 - 14:00.
  • Sunday 18:00 - 22:30.

Location

  • There is a bus stop within 150m (164yds) of the venue.
  • The nearest National Rail station is Manea.

Parking

  • The venue does have its own car park.
  • Venue Car Park View
    • Parking is free for all users.
    • The car park is located at the rear of the building.
    • The car park type is open air/surface.
    • There is/are 0 Blue Badge parking bay(s) within the car park.
    • The route from the car park to the entrance is accessible to a wheelchair user not at all.
    • The car park surface is loose chippings.
    • There is not a road to cross between the car park and the entrance.
    • The car park does not have a height restriction barrier.
  • On Street Parking and Drop-off Details View
    • There is not a designated drop off point.

Outside Access (Main Entrance)

  • This information is for the entrance located at the front of the building.
  • There is not level access into the venue.
  • The main door(s) open(s) away from you (push).
  • The door(s) is / are single.
  • The door(s) is / are permanently held open.
  • The width of the door opening is 83cm (2ft 9in).
  • Second set of doors View
    • There is a second set of doors.
    • The door(s) open(s) away from you (push).
    • The door(s) is / are single.
    • The door(s) is / are light.
    • The width of the door opening is 74cm (2ft 5in).

Level Change (Main Entrance)

  • There is a ramp/slope to access this area/service.
  • The ramp or slope is located immediately beyond the entrance.
  • The ramp/slope is steep.
  • The ramp/slope is portable.
  • Please contact a member of staff.
  • The ramp does not have handrails.
  • The width of the ramp/slope is 70cm (2ft 4in).
  • There is a/are step(s) to access this area/service.
  • The step(s) is/are located immediately beyond the entrance.
  • There is/are 1 step(s) to the area/service.
  • The step(s) is/are not clearly marked.
  • The step(s) is/are deep (18cm+).
  • There is not a/are not handrail(s) at the step(s).
  • The ramp/slope does bypass the step(s).

Outside Access (Car Park Entrance)

  • This information is for the entrance located in the car park.
  • There is level access into the venue.
  • The main door(s) open(s) towards you (pull).
  • The door(s) is / are double (with one leaf locked).
  • The door(s) is / are heavy.
  • The width of the door opening is 65cm (2ft 2in).

Inside Access

  • There is not level access to the service(s).
  • There is not a hearing assistance system.
  • This venue does not play background music.
  • The lighting levels are medium.

Level Change (Car Park Entrance to Bar, Lounge and Restaurant Areas)

  • There is a ramp/slope to access this area/service.
  • The ramp/slope is located in the doorway.
  • The ramp/slope is steep.
  • The ramp/slope is portable.
  • Please contact a member of staff.
  • The ramp does not have handrails.
  • The width of the ramp/slope is 70cm (2ft 4in).
  • There is a/are step(s) to access this area/service.
  • The step(s) is/are located in the doorway.
  • There is/are 1 step(s) to the area/service.
  • The lighting levels at the step(s) are medium.
  • The step(s) is/are not clearly marked.
  • The step(s) is/are deep (18cm+).
  • There is not a/are not handrail(s) at the step(s).
  • The ramp/slope does bypass the step(s).

Level Change (Breakfast Rooms)

  • There is a/are step(s) to access this area/service.
  • The step(s) is/are located opposite the stairs at the entrance to the breakfast rooms.
  • There is/are 2 step(s) to the area/service.
  • The lighting levels at the step(s) are medium.
  • The step(s) is/are not clearly marked.
  • The step(s) is/are medium height (11cm - 17cm).
  • There is not a/are not handrail(s) at the step(s).

Eating and Drinking (Breakfast Rooms and Dining Room)

  • The following information is for the restaurant.
  • The restaurant is located to the right at the end of the corridor from the accessible entrance.
  • Full table service is available.
  • No tables are permanently fixed.
  • Some chairs are permanently fixed.
  • Some chairs have armrests.
  • The nearest table is approximately 10m (10yd 2ft) from the car park entrance.
  • The standard height for tables is 74cm.
  • Plastic / takeaway cups are available.
  • Plastic / takeaway cutlery is not available.
  • Drinking straws are available.
  • Menus are hand held only.
  • Menus are not available in Braille.
  • Menus are available in large print.
  • Picture menus are not available.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • The type of food served here is a traditional pub menu.

Eating and Drinking (Bar and Lounge)

  • The following information is for the bar.
  • The bar is located beyond the main entrance.
  • The bar does serve food.
  • Full table service is not available.
  • Food or drinks are ordered from the service counter.
  • Food or drinks can be brought to the table.
  • There is not a lowered section at the counter.
  • No tables are permanently fixed.
  • Some chairs are permanently fixed.
  • Some chairs have armrests.
  • The nearest table is approximately 2m (2yd 7in) from the front entrance.
  • The distance between the floor and the lowest table is 40cm (1ft 4in).
  • The distance between the floor and the highest table is 74cm (2ft 5in).
  • Plastic / takeaway cups are available.
  • Plastic / takeaway cutlery is not available.
  • Drinking straws are available.
  • Children are welcomed in the bar area.
  • Menus are hand held and wall.
  • Menus are not available in Braille.
  • Menus are available in large print.
  • Picture menus are not available.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • The type of food served here is a traditional pub menu.

Level Change (Restaurant)

  • There is a/are step(s) to access this area/service.
  • The step(s) is/are located between the first and second dining rooms.
  • There is/are 2 step(s) to the area/service.
  • The lighting levels at the step(s) are medium.
  • The step(s) is/are clearly marked.
  • The step(s) is/are shallow (2cm - 10cm).
  • There is not a/are not handrail(s) at the step(s).

Other Floors

  • Steps View
    • The floors which are accessible by stairs are G, 1.
    • There are 15+ steps between floors.
    • The steps are not clearly marked.
    • The steps are deep (18cm+).
    • The steps do have handrails.
    • The steps have a handrail on both sides.
    • There is not a landing.
    • The lighting levels are medium.
  • Other View
    • The area(s)/service(s) on the floors which are not accessible is/are all rooms.
  • Comments View
    • There are two similar staircases which access each half of the upper floor.

Room

  • General Information View
    • The Tourist Board rating is 3 Star.
    • There are 16 rooms in total.
    • There are 16 standard rooms on other floors.
  • Accessible Rooms View
    • There are not accessible ensuite facilities.
  • Auxiliary Aids - General View
    • Some hotel rooms have no auxiliary aids for people with sensory impairments.
    • The hotel does not provide other auxiliary aids for people with mobility impairments.
    • Assistance dogs are not welcome to stay with guests in rooms.
  • Standard Rooms on Other Floors View
    • There are standard rooms on other floors.
    • The other floors cannot be accessed by lift.
    • There is not level access to standard rooms on other floors.
    • Adjoining rooms are not available.

Accessible Toilet

  • Accessible toilet facilities are not available.

Standard Toilet(s)

Additional Info

  • Staff do receive disability awareness / equality training.
  • A bowl of water can be provided for an assistance dog.
  • A member of staff trained in BSL skills is not normally on duty.