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Ely Station

Station Road, Ely, Cambridgeshire, CB7 4BS

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Access Guide

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Assisted Travel Information

  • Assisted Travel Helpline number: 0800 028 2878, Monday to Sunday 08:00 - 20:00.
  • Assisted Travel Text Relay service: 18001 0800 028 2878
  • Email: [email protected]

Location

  • There is a bus stop within 150m (164yds) of the venue.

Parking

  • The venue does have its own car park.
  • Parking is not free for all users.
  • Parking is free for Blue Badge holders.
  • Venue Car Park View
    • The car park is located at the front of the venue.
    • The car park type is open air/surface.
    • Parking spaces for Blue Badge holders do not need to be booked in advance.
    • There is/are 3 Blue Badge parking bay(s) within the car park.
    • The dimensions of the Blue Badge parking bay(s) are 360cm x 490cm (11ft 10in x 16ft 1in).
    • The nearest Blue Badge bay is 16m (17yd 1ft) from the ticket office entrance.
    • The furthest Blue Badge bay is 26m (28yd 1ft) from the ticket office entrance.
    • The route from the car park to the entrance is accessible to a wheelchair user unaided.
    • The car park surface is concrete.
    • There is not a road to cross between the car park and the entrance.
    • The car park does not have a height restriction barrier.
  • On Street Parking and Drop-off Details. View
    • There is not a designated drop off point.
  • Comments View
    • There are some 20 minute parking bays outside the ticket office entrance for people picking passengers up.
    • For more information on parking at Ely Station please see the following link:https://www.ncp.co.uk/find-a-car-park/car-parks/ely-station-g-anglia/.

Outside Access (Ticket Office Entrance)

  • This information is for the entrance located in the car park.
  • There is level access into the venue.
  • The main door(s) open(s) away from you (push).
  • The door(s) is / are single.
  • The door(s) is / are permanently held open.
  • The width of the door opening is 102cm (3ft 4in).

Reception (Ticket Office)

  • The desk/counter is 8m (8yd 2ft) from the ticket office entrance.
  • There is level access to the desk/counter from the entrance.
  • The desk/counter is medium height (77cm - 109cm).
  • The desk/counter does not have a low (76cm or lower) section.
  • The lighting levels are bright.
  • There is a hearing assistance system.
  • The hearing system is available only on request.
  • The type of system is a fixed loop.
  • Staff are trained to use the system.
  • Comments View
    • There are two ticket windows and several self-service machines.
  • Opening Times View
    • Monday 06:00 - 20:00.
    • Tuesday 06:00 - 20:00.
    • Wednesday 06:00 - 20:00.
    • Thursday 06:00 - 20:00.
    • Friday 06:00 - 20:00.
    • Saturday 06:00 - 20:00.
    • Sunday 08:30 - 18:30.

Train Station

  • There are generally 3 member(s) of staff on duty.
  • The station is staffed.
  • There is an office to obtain help.
  • The office to obtain help is 18m (19yd 2ft) from the ticket office entrance.
  • This office is located on platform 1, before the subway.
  • There is a ticket office.
  • The ticket office is located at the front of the building.
  • The ticket office is 8m (8yd 2ft) from the ticket office entrance.
  • The train companies that operate within this station include:.
  • Please click here for access information for Abellio Greater Anglia.
  • Please click here for access information for Govia Great Northern.
  • Please click here for access information for Crosscountry Trains.
  • There is a taxi rank at the station.
  • The taxi rank is located in the car park.
  • The taxi rank is 10m (10yd 2ft) from the ticket office entrance.
  • Shops and services within the station include Loco Espresso and L.A Golden Bean.
  • Not all key concourse shops and services have level access.
  • Concourse shops or services accessed by ramp / steps or lift are Loco Espresso on platform 2/3.
  • There are 3 platform(s) in the station.
  • The platform(s) which has/have level access is / are 1.
  • The platform(s) accessed by ramp / slope is / are 2 and 3.
  • The platform(s) which can be accessed by either level access / ramps / lifts / stairclimber from inside the station is / are 1, 2 and 3.
  • Additional Station Information View
    • Announcements on platforms are audio and visual.
    • Platforms which have tactile markings at the platform edge are 1, 2 and 3.
    • Accessible toilets are located on the platform(s).
    • Accessible toilets are located on platform(s) 1 and 3.
    • Accessible toilets are not located on the main station concourse.
    • There is a wheelchair available to borrow.
    • To borrow a wheelchair, please see a member of staff a the ticket office.
  • Comments View
    • Assistance may be required when using platforms 2 and 3 due to the steep ramped subway between the platforms.

Level Change (Subway)

  • There is a ramp/slope to access this area/service.
  • The ramp/slope is located between platforms 1 and 2 and 3.
  • The ramp/slope is steep.
  • The ramp/slope is permanent.
  • There is a level landing at the top of the ramp/slope.
  • The ramp does have handrails.
  • The handrails are on both sides.

Waiting Room Platform 1

  • The waiting room is located at the end of platform 1 close to the accessible and standard toilets.
  • The door to enter the waiting room is 80cm in width, single and has a push button to open automatically away from you.
  • There are several seats available with and without armrests.
  • There are audio announcements which can be heard in the waiting room.

Waiting Room Platforms 2 and 3

  • The waiting room is located in the centre of platforms 2 and 3.
  • There is a single door to enter the waiting room from both platforms 2 and 3.
  • The door to enter the waiting room is 110cm in width, single and has a push button to open automatically away from you or can be manually opened.
  • There are several seats available with and without armrests.
  • Audio announcements can be heard in the waiting room.

Level Change (Waiting Room Access From Platform 2)

  • There is a ramp/slope to access this area/service.
  • The ramp or slope is located to the left as you face the entrance.
  • The ramp/slope is easy.
  • The ramp/slope is permanent.
  • There is not a level landing at the top of the ramp/slope.
  • The ramp does have handrails.
  • The handrails are on both sides.

Level Change (Waiting Room Access From Platform 3)

  • There is a ramp/slope to access this area/service.
  • The ramp or slope is located to the right as you face the entrance.
  • The ramp/slope is easy.
  • The ramp/slope is permanent.
  • There is not a level landing at the top of the ramp/slope.
  • The ramp does have handrails.
  • The handrails are on both sides.

Accessible Toilet (Platform 1)

  • Accessible toilet facilities are available.
  • Location and Access View
    • The toilet is not for the sole use of disabled people.
    • There is written text and pictorial signage on or near the toilet door.
    • This accessible toilet is approximately 16m (17yd 1ft) from the ticket office entrance.
    • This accessible toilet is located at the end of platform 1, next to the waiting room.
    • There is level access to this accessible toilet.
  • Features and Dimensions View
    • This is a unisex toilet.
    • A key is required for the accessible toilet.
    • The key is a radar key.
    • The key can be obtained from a member of staff.
    • The door opens outwards.
    • The door is locked by a locking handle.
    • The width of the accessible toilet door is 88cm (2ft 11in).
    • The door is heavy.
    • The dimensions of the accessible toilet are 160cm x 210cm (5ft 3in x 6ft 11in).
    • There is sufficient turning space in the cubicle for a wheelchair user.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 60cm (1ft 12in).
    • There is a dropdown rail on the transfer side.
    • There is a flush on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • There is an emergency alarm.
    • The emergency pull cord alarm is fully functional.
    • Disposal facilities are available in the cubicle.
    • There is a/are non-infectious waste, general domestic waste and waste paper pedal bin disposal units.
    • There is not a/are not coat hook(s).
  • Position of Fixtures View
    • Wall-mounted grab rails are available.
    • As you face the toilet the wall-mounted grab rails are on both sides.
    • There is not a shelf within the accessible toilet.
    • There is a mirror.
    • Mirrors are placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 44cm (1ft 5in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • There is not a towel dispenser.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin cannot be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • The contrast between the internal door and wall is good.
    • The contrast between the wall-mounted grab rail(s) and wall is good.
    • The contrast between the dropdown rail(s) and wall is good.
    • The contrast between the walls and floor is good.
    • The lighting levels are bright.
  • Baby Change Facilities View
    • Baby change facilities are located within the venue.
    • Baby change facilities are located in the accessible toilet.
    • The height of the baby change table once extended is 80cm (2ft 7in).

Accessible Toilet (Platform 3)

  • Accessible toilet facilities are available.
  • Location and Access View
    • The toilet is not for the sole use of disabled people.
    • There is tactile, written text and pictorial signage on or near the toilet door.
    • This accessible toilet is approximately 45m (49yd 8in) from the ticket office entrance.
    • This accessible toilet is located on platform 3, near the information point.
    • There is not level access to this accessible toilet.
  • Features and Dimensions View
    • This is a unisex toilet.
    • A key is not required for the accessible toilet.
    • The door opens outwards.
    • The door is locked by a twist lock.
    • The width of the accessible toilet door is 106cm (3ft 6in).
    • The door is heavy.
    • The dimensions of the accessible toilet are 155cm x 220cm (5ft 1in x 7ft 3in).
    • There is sufficient turning space in the cubicle for a wheelchair user.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 70cm (2ft 4in).
    • There is a dropdown rail on the transfer side.
    • There is a flush on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • There is an emergency alarm.
    • The emergency pull cord alarm is fully functional.
    • Disposal facilities are available in the cubicle.
    • There is a/are waste paper pedal bin, non-infectious waste and general domestic waste disposal units.
    • There is a/are coat hook(s).
  • Position of Fixtures View
    • Wall-mounted grab rails are available.
    • As you face the toilet the wall-mounted grab rails are on both sides.
    • There is not a shelf within the accessible toilet.
    • There is a mirror.
    • Mirrors are placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 44cm (1ft 5in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • There is not a towel dispenser.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin cannot be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • The contrast between the internal door and wall is good.
    • The contrast between the wall-mounted grab rail(s) and wall is poor.
    • The contrast between the dropdown rail(s) and wall is poor.
    • The contrast between the walls and floor is good.
    • The lighting levels are medium.
  • Baby Change Facilities View
    • Baby change facilities are located within the venue.
    • Baby change facilities are located in the accessible toilet.
    • The height of the baby change table once extended is 80cm (2ft 7in).

Level Change (Accessible Toilet - Platform 3)

  • There is a ramp/slope to access this area/service.
  • The ramp or slope is located to the right as you face the entrance.
  • The ramp/slope is easy.
  • The ramp/slope is permanent.
  • There is not a level landing at the top of the ramp/slope.
  • The ramp does have handrails.
  • The handrails are on both sides.

Standard Toilet(s) (Platform 1)

Standard Toilet(s) (Platforms 2 and 3)

  • Availability and Location of Standard Toilets View
    • Standard toilet facilities are available.
  • Access to Standard Female Toilet(s) View
    • The female toilet facilities that were surveyed are located on platform 2, near the waiting room.
    • The female toilet(s) is/are approximately 55m (60yd 5in) from the ticket office entrance.
    • Inside the venue, there is not level access to the female toilet(s).
    • Lighting levels are medium.
  • Access to Standard Male Toilet(s) View
    • The male toilet facilities that were surveyed are located on platform 3, near the waiting room.
    • The male toilet(s) is/are approximately 60m (65yd 1ft) from the ticket office entrance.
    • Inside the venue, there is not level access to the male toilet(s).
    • Lighting levels are medium.

Level Change (Standard Toilets - Platforms 2 and 3)

  • There is a/are step(s) to access this area/service.
  • The step(s) is/are located in the doorway.
  • There is/are 1 step(s) to the area/service.
  • The step(s) is/are clearly marked.
  • The step(s) is/are deep (18cm+).
  • There is not a/are not handrail(s) at the step(s).

Additional Info

  • Staff do receive disability awareness / equality training.
  • Documents can be requested in Braille.
  • Documents can be requested in large print.
  • A bowl of water can be provided for an assistance dog.
  • An assistance dog toilet area can be provided onsite.
  • The assistance dog toilet area is located outside the ticket office entrance.
  • A member of staff trained in BSL skills is not normally on duty.