You are on Assisted Travel Information. Skip to the next section.

Assisted Travel Information

• Assisted Travel Helpline number: 0800 028 2878, Monday to Sunday 08:00 - 20:00.
• Assisted Travel Text Relay service: 18001 0800 028 2878
• Email: [email protected].

You are on Location. Skip to the next section.

Location

• There is a bus stop within 150m (164yds) of the venue.

You are on Parking. Skip to the next section.

Parking

• The venue does have its own car park.

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• Venue Car Park View
  • Parking is not free for all users.
  • Parking is free for Blue Badge holders.
  • The car park is located at the front of the venue.
  • The car park type is open air/surface.
  • Parking spaces for Blue Badge holders cannot booked in advance.
  • There is/are 3 Blue Badge parking bay(s) within the car park.
  • The dimensions of the Blue Badge parking bay(s) are 360cm x 490cm (11ft 10in x 16ft 1in).
  • The nearest Blue Badge bay is 16m (17yd 1ft) from the ticket office entrance.
  • The furthest Blue Badge bay is 26m (28yd 1ft) from the ticket office entrance.
  • The route from the car park to the entrance is accessible to a wheelchair user unaided.
  • The car park surface is concrete.
  • There is not a road to cross between the car park and the entrance.
  • The car park does not have a height restriction barrier.
• Drop-off Point View
  • There is not a designated drop off point.
• Comments View
  • There are some 20 minute parking bays outside the ticket office entrance for people picking passengers up.
  • For more information on parking at Ely Station please see the following link:https://www.ncp.co.uk/find-a-car-park/car-parks/ely-station-g-anglia/.

You are on Outside Access (Ticket Office Entrance). Skip to the next section.

Outside Access (Ticket Office Entrance)

• This information is for the entrance located in the car park.
• There is level access into the venue.
• The main door(s) open(s) away from you (push).
• The door(s) is / are single.
• The door(s) is / are permanently held open.
• The width of the door opening is 102cm (3ft 4in).

You are on Reception (Ticket Office). Skip to the next section.

Reception (Ticket Office)

• The desk/counter is 8m (8yd 2ft) from the ticket office entrance.
• There is level access to the desk/counter from the entrance.
• The desk/counter is medium height (77cm - 109cm).
• The desk/counter does not have a low (76cm or lower) section.
• The lighting levels are bright.
• There is a hearing assistance system.
• The hearing system is available only on request.
• The type of system is a fixed loop.
• Staff are trained to use the system.

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• Comments View
  • There are two ticket windows and several self-service machines.

You are on Train Station. Skip to the next section.

Train Station

• There are generally 3 member(s) of staff on duty.
• The station is staffed.
• There is an office to obtain help.
• The office to obtain help is 18m (19yd 2ft) from the ticket office entrance.
• This office is located on platform 1, before the subway.
• There is a ticket office.
• The ticket office is located at the front of the building.
• The ticket office is 8m (8yd 2ft) from the ticket office entrance.
• The train companies that operate within this station include:.
• Please click here for access information for Abellio Greater Anglia.
• Please click here for access information for Govia Great Northern.
• Please click here for access information for Crosscountry Trains.
• There is a taxi rank at the station.
• The taxi rank is located in the car park.
• The taxi rank is 10m (10yd 2ft) from the ticket office entrance.
• Shops and services within the station include Loco Espresso and L.A Golden Bean.
• Not all key concourse shops and services have level access.
• Concourse shops or services accessed by ramp / steps or lift are Loco Espresso on platform 2/3.
• There are 3 platform(s) in the station.
• The platform(s) which has/have level access is / are 1.
• The platform(s) accessed by ramp / slope is / are 2 and 3.
• The platform(s) which can be accessed by either level access / ramps / lifts / stairclimber from inside the station is / are 1, 2 and 3.

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• Additional Station Information View
  • Announcements on platforms are audio and visual.
  • Platforms which have tactile markings at the platform edge are 1, 2 and 3.
  • Accessible toilets are located on the platform(s).
  • Accessible toilets are located on platform(s) 1 and 3.
  • Accessible toilets are not located on the main station concourse.
  • There is a wheelchair available to borrow.
  • To borrow a wheelchair, please see a member of staff a the ticket office.
• Comments View
  • Assistance may be required when using platforms 2 and 3 due to the steep ramped subway between the platforms.

You are on Level Change (Subway). Skip to the next section.

Level Change (Subway)

• There is a ramp/slope to access this area/service.
• The ramp/slope is located between platforms 1 and 2 and 3.
• The ramp/slope is permanent.
• There is a level landing at the top of the ramp/slope.
• The ramp does have handrails.
• The handrails are on both sides.

You are on Waiting Room Platform 1. Skip to the next section.

Waiting Room Platform 1

• The waiting room is located at the end of platform 1 close to the accessible and standard toilets.
• The door to enter the waiting room is 80cm in width, single and has a push button to open automatically away from you.
• There are several seats available with and without armrests.
• There are audio announcements which can be heard in the waiting room.

You are on Waiting Room Platforms 2 and 3. Skip to the next section.

Waiting Room Platforms 2 and 3

• The waiting room is located in the centre of platforms 2 and 3.
• There is a single door to enter the waiting room from both platforms 2 and 3.
• The door to enter the waiting room is 110cm in width, single and has a push button to open automatically away from you or can be manually opened.
• There are several seats available with and without armrests.
• Audio announcements can be heard in the waiting room.

You are on Level Change (Waiting Room Access From Platform 2). Skip to the next section.

Level Change (Waiting Room Access From Platform 2)

• There is a ramp/slope to access this area/service.
• The ramp or slope is located to the left as you face the entrance.
• The ramp/slope is permanent.
• There is not a level landing at the top of the ramp/slope.
• The ramp does have handrails.
• The handrails are on both sides.

You are on Level Change (Waiting Room Access From Platform 3). Skip to the next section.

Level Change (Waiting Room Access From Platform 3)

• There is a ramp/slope to access this area/service.
• The ramp or slope is located to the right as you face the entrance.
• The ramp/slope is permanent.
• There is not a level landing at the top of the ramp/slope.
• The ramp does have handrails.
• The handrails are on both sides.

You are on Accessible Toilet (Platform 1). Skip to the next section.

Accessible Toilet (Platform 1)

• Accessible toilet facilities are available.

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• Location and Access View
  • The toilet is not for the sole use of disabled people.
  • There is written text and pictorial signage on or near the toilet door.
  • This accessible toilet is approximately 16m (17yd 1ft) from the ticket office entrance.
  • This accessible toilet is located at the end of platform 1, next to the waiting room.
  • There is level access to this accessible toilet.
• Features and Dimensions View
  • This is a unisex toilet.
  • A key is required for the accessible toilet.
  • The key is a radar key.
  • The key can be obtained from a member of staff.
  • The door opens outwards.
  • The door is locked by a locking handle.
  • The width of the accessible toilet door is 88cm (2ft 11in).
  • The door is heavy.
  • The dimensions of the accessible toilet are 160cm x 210cm (5ft 3in x 6ft 11in).
  • There is sufficient turning space in the cubicle for a wheelchair user.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 60cm (1ft 12in).
  • There is a dropdown rail on the transfer side.
  • There is a flush on the transfer side.
  • The tap type is lever.
  • There is a mixer tap.
  • There is an emergency alarm.
  • The emergency pull cord alarm is fully functional.
  • Disposal facilities are available in the cubicle.
  • There is a/are non-infectious waste, general domestic waste and waste paper pedal bin disposal units.
  • There is not a/are not coat hook(s).
• Position of Fixtures View
  • Wall-mounted grab rails are available.
  • As you face the toilet the wall-mounted grab rails are on both sides.
  • There is not a shelf within the accessible toilet.
  • There is a mirror.
  • Mirrors are placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 44cm (1ft 5in).
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • There is not a towel dispenser.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a wash basin.
  • The wash basin cannot be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is good.
  • There is a high colour contrast between the internal door and wall.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • There is a good colour contrast between the dropdown rail(s) and wall.
  • The contrast between the walls and floor is good.
  • The lighting levels are bright.
• Baby Change Facilities View
  • Baby change facilities are located within the venue.
  • Baby change facilities are located in the accessible toilet.
  • The height of the baby change table once extended is 80cm (2ft 7in).

You are on Accessible Toilet (Platform 3). Skip to the next section.

Accessible Toilet (Platform 3)

• Accessible toilet facilities are available.

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• Location and Access View
  • The toilet is not for the sole use of disabled people.
  • There is tactile, written text and pictorial signage on or near the toilet door.
  • This accessible toilet is approximately 45m (49yd 8in) from the ticket office entrance.
  • This accessible toilet is located on platform 3, near the information point.
  • There is not level access to this accessible toilet.
• Features and Dimensions View
  • This is a unisex toilet.
  • A key is not required for the accessible toilet.
  • The door opens outwards.
  • The door is locked by a twist lock.
  • The width of the accessible toilet door is 106cm (3ft 6in).
  • The door is heavy.
  • The dimensions of the accessible toilet are 155cm x 220cm (5ft 1in x 7ft 3in).
  • There is sufficient turning space in the cubicle for a wheelchair user.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 70cm (2ft 4in).
  • There is a dropdown rail on the transfer side.
  • There is a flush on the transfer side.
  • The tap type is lever.
  • There is a mixer tap.
  • There is an emergency alarm.
  • The emergency pull cord alarm is fully functional.
  • Disposal facilities are available in the cubicle.
  • There is a/are waste paper pedal bin, non-infectious waste and general domestic waste disposal units.
  • There is a/are coat hook(s).
• Position of Fixtures View
  • Wall-mounted grab rails are available.
  • As you face the toilet the wall-mounted grab rails are on both sides.
  • There is not a shelf within the accessible toilet.
  • There is a mirror.
  • Mirrors are placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 44cm (1ft 5in).
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • There is not a towel dispenser.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a wash basin.
  • The wash basin cannot be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is good.
  • There is a high colour contrast between the internal door and wall.
  • The contrast between the wall-mounted grab rail(s) and wall is poor.
  • There is a poor colour contrast between the dropdown rail(s) and wall.
  • The contrast between the walls and floor is good.
  • The lighting levels are medium.
• Baby Change Facilities View
  • Baby change facilities are located within the venue.
  • Baby change facilities are located in the accessible toilet.
  • The height of the baby change table once extended is 80cm (2ft 7in).

You are on Level Change (Accessible Toilet - Platform 3). Skip to the next section.

Level Change (Accessible Toilet - Platform 3)

• There is a ramp/slope to access this area/service.
• The ramp or slope is located to the right as you face the entrance.
• The ramp/slope is permanent.
• There is not a level landing at the top of the ramp/slope.
• The ramp does have handrails.
• The handrails are on both sides.

You are on Standard Toilet(s) (Platform 1). Skip to the next section.

Standard Toilet(s) (Platform 1)

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• Availability and Location of Standard Toilets View
  • Standard toilet facilities are available.
• Access to Standard Female and Male Toilet(s) View
  • The female and male toilet facilities that were surveyed are located on platform 1, near the waiting room.
  • The female and male toilets are approximately 17m (18yd 1ft) from the ticket office entrance.
  • Inside the venue, there is level access to the female and male toilets.
  • Lighting levels are bright.

You are on Standard Toilet(s) (Platforms 2 and 3). Skip to the next section.

Standard Toilet(s) (Platforms 2 and 3)

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• Availability and Location of Standard Toilets View
  • Standard toilet facilities are available.
• Access to Standard Female Toilet(s) View
  • The female toilet facilities that were surveyed are located on platform 2, near the waiting room.
  • The female toilet(s) is/are approximately 55m (60yd 5in) from the ticket office entrance.
  • Inside the venue, there is not level access to the female toilet(s).
  • Lighting levels are medium.
• Access to Standard Male Toilet(s) View
  • The male toilet facilities that were surveyed are located on platform 3, near the waiting room.
  • The male toilet(s) is/are approximately 60m (65yd 1ft) from the ticket office entrance.
  • Inside the venue, there is not level access to the male toilet(s).
  • Lighting levels are medium.

You are on Level Change (Standard Toilets - Platforms 2 and 3). Skip to the next section.

Level Change (Standard Toilets - Platforms 2 and 3)

• There is a/are step(s) to access this area/service.
• The step(s) is/are located in the doorway.
• There is/are 1 step(s) to the area/service.
• The step(s) is/are clearly marked.
• The step(s) is/are deep (18cm+).
• There is not a/are not handrail(s) at the step(s).

You are on Additional Info. Skip to the next section.

Additional Info

• Staff do receive disability awareness / equality training.
• Documents can be requested in Braille.
• Documents can be requested in large print.
• A bowl of water can be provided for an assistance dog.
• An assistance dog toilet area can be provided onsite.
• The assistance dog toilet area is located outside the ticket office entrance.
• A member of staff trained in BSL skills is not normally on duty.