You are on Assisted Travel Information. Skip to the next section.

Assisted Travel Information

• Assisted Travel Helpline number: 0800 028 2878, Monday to Sunday 08:00 - 20:00.
• Assisted Travel Text Relay service: 18001 0800 028 2878
• Email: [email protected].

You are on Opening Times (Station). Skip to the next section.

Opening Times (Station)

• This service is open 24 hours.

You are on Location. Skip to the next section.

Location

• There is a bus stop within 150m (164yds) of the venue.

You are on Parking. Skip to the next section.

Parking

• The venue does have its own car park.

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• Venue Car Park View
  • Parking is not free for all users.
  • Parking is free for Blue Badge holders.
  • The car park is located at the side of platform 1.
  • The car park type is open air/surface.
  • Parking spaces for Blue Badge holders cannot booked in advance.
  • There is/are 2 Blue Badge parking bay(s) within the car park.
  • The dimensions of the Blue Badge parking bay(s) are 360cm x 490cm (11ft 10in x 16ft 1in).
  • The nearest Blue Badge bay is 8m (8yd 2ft) from the platform 1 accessible entrance.
  • The furthest Blue Badge bay is 29m (31yd 2ft) from the platform 1 accessible entrance.
  • The route from the car park to the entrance is accessible to a wheelchair user unaided.
  • The car park surface is tarmac.
  • There is not a road to cross between the car park and the entrance.
  • The car park does not have a height restriction barrier.
• Drop-off Point View
  • There is not a designated drop off point.
• Comments View
  • For up to date information on car park pricing please see the following link:-https://www.ncp.co.uk/find-a-car-park/car-parks/march-station-g-anglia.

You are on Outside Access (Ticket Office Entrance - Platform 1). Skip to the next section.

Outside Access (Ticket Office Entrance - Platform 1)

• This information is for the entrance located at the side platform 1.
• There is not level access into the venue.
• The main door(s) open(s) towards you (pull).
• The door(s) is / are double (with one leaf locked).
• The door(s) is / are heavy.
• The width of the door opening is 70cm (2ft 4in).

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• Second set of doors View
  • There is a second set of doors.
  • The door(s) open(s) towards you (pull).
  • The door(s) is / are single.
  • The door(s) is / are permanently held open.
  • The width of the door opening is 93cm (3ft 1in).

You are on Level Change (Ticket Office Entrance - Platform 1). Skip to the next section.

Level Change (Ticket Office Entrance - Platform 1)

• There is a/are step(s) to access this area/service.
• The step(s) is/are located in front of the entrance.
• There is/are 1 step(s) to the area/service.
• The lighting levels at the step(s) are medium.
• There is not tactile paving at the top and bottom of the steps.
• The step(s) is/are not clearly marked.
• The step(s) is/are medium height (11cm - 17cm).
• There is not a/are not handrail(s) at the step(s).

You are on Reception (Ticket Office - Platform 1). Skip to the next section.

Reception (Ticket Office - Platform 1)

• The desk/counter is 7m (7yd 1ft) from the ticket office entrance.
• There is not level access to the desk/counter from the entrance.
• The desk/counter is medium height (77cm - 109cm).
• The desk/counter does not have a low (76cm or lower) section.
• The lighting levels are medium.
• There is a hearing assistance system.
• The hearing system is available only on request.
• The type of system is a fixed loop.
• Staff are trained to use the system.

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• Comments View
  • Benched seating with armrests are available.

You are on Outside Access (Platform 1 Accessible Entrance). Skip to the next section.

Outside Access (Platform 1 Accessible Entrance)

• This information is for the entrance located at the side of platform 1 next to the car park.
• There is level access into the venue.

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• Comments View
  • The width of the entrance here is 130cm.

You are on Outside Access (Platform 2 Accessible Entrance). Skip to the next section.

Outside Access (Platform 2 Accessible Entrance)

• This information is for the entrance located at the side of platform 2 leading from Elm Road.
• There is not level access into the venue.

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• Comments View
  • The width of the entrance here is 190cm.

You are on Level Change (Platform 2 Accessible Entrance). Skip to the next section.

Level Change (Platform 2 Accessible Entrance)

• There is a ramp/slope to access this area/service.
• The ramp/slope is located leading up to the entrance from Elm Road.
• The ramp/slope is permanent.
• There is a level landing at the top of the ramp/slope.
• The ramp does have handrails.
• The handrails are on both sides.

You are on Platform 1 Waiting Room. Skip to the next section.

Platform 1 Waiting Room

• The waiting room is located at the centre of platform 1.
• The door to enter the waiting room opens away from you, is single, heavy and 100cm in width.
• There is benched seating without armrests in the waiting room.
• The ladies toilets are at the rear of the waiting room.

You are on Platform 2 Waiting Room. Skip to the next section.

Platform 2 Waiting Room

• The waiting room is located at the centre of platform 2.
• The door to enter the waiting room opens away from you, is single, heavy and 100cm in width.
• There is one medium step in the doorway with no handrail. handrail.room.

You are on Train Station. Skip to the next section.

Train Station

• There are generally 1 member(s) of staff on duty.
• The station is staffed.
• There is not an office to obtain help.
• The station is not staffed between 17.30-07.00.
• There is a ticket office.
• The ticket office is located at the side of platform 1.
• The ticket office is 7m (7yd 1ft) from the ticket office - platform 1 entrance.
• The train companies operating from within this station are Greater Anglia Trains and CrossCountry Trains.
• The train companies that operate within this station include:.
• Please click here for access information for Greater Anglia Trains.
• Please click here for access information for CrossCountry Trains.
• There is a taxi rank at the station.
• The taxi rank is located at the side of platform 1 near the ticket office.
• The taxi rank is 6m (6yd 1ft) from the ticket office - platform 1 entrance.
• There are 2 platform(s) in the station.
• The platform(s) which has/have level access is / are 1.
• The platform(s) accessed by ramp / slope is / are 2.
• The platform(s) which can be accessed by either level access / ramps / lifts / stairclimber from inside the station is / are 1.

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• Additional Station Information View
  • Announcements on platforms are audio and visual.
  • Platforms which have tactile markings at the platform edge are 1 and 2.
  • Accessible toilets are located on the platform(s).
  • Accessible toilets are located on platform(s) 1.
  • Accessible toilets are not located on the main station concourse.
  • There is not a wheelchair available to borrow.
• Comments View
  • If assistance is required you will need to book this in advance via the assisted travel helpline.

You are on Level Change (Footbridge Platform 1-2). Skip to the next section.

Level Change (Footbridge Platform 1-2)

• There is a/are step(s) to access this area/service.
• The step(s) is/are located at the end of each platform.
• There is/are 15+ step(s) to the area/service.
• There is tactile paving at the top and bottom of the steps.
• The step(s) is/are clearly marked.
• The step(s) is/are deep (18cm+).
• There is a/are handrail(s) at the step(s).
• The handrail(s) is/are on both sides.

You are on Accessible Toilet (Platform 1). Skip to the next section.

Accessible Toilet (Platform 1)

• Accessible toilet facilities are available.

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• Location and Access View
  • The toilet is not for the sole use of disabled people.
  • There is written text, tactile and pictorial signage on or near the toilet door.
  • This accessible toilet is approximately 19m (20yd 2ft) from the platform 1 accessible entrance.
  • This accessible toilet is located on platform 1 next to the footbridge.
  • There is not level access to this accessible toilet.
• Features and Dimensions View
  • This is a unisex toilet.
  • A key is required for the accessible toilet.
  • The key is a radar key.
  • The key can be obtained from the ticket office.
  • The door opens inwards.
  • The door is locked by a locking handle.
  • The width of the accessible toilet door is 98cm (3ft 3in).
  • The door is heavy.
  • The dimensions of the accessible toilet are 160cm x 290cm (5ft 3in x 9ft 6in).
  • There is sufficient turning space in the cubicle for a wheelchair user.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 62cm (2ft).
  • There is a dropdown rail on the transfer side.
  • There is a flush, however it is not on the transfer side.
  • The tap type is lever.
  • There is a mixer tap.
  • There is an emergency alarm.
  • The emergency pull cord alarm is fully functional.
  • Disposal facilities are available in the cubicle.
  • There is a/are clinical waste, waste paper pedal bin and general domestic waste disposal units.
  • There is a/are coat hook(s).
• Position of Fixtures View
  • Wall-mounted grab rails are available.
  • As you face the toilet the wall-mounted grab rails are on both sides.
  • There is not a shelf within the accessible toilet.
  • There is a mirror.
  • Mirrors are not placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 45cm (1ft 6in).
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • There is not a towel dispenser.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a wash basin.
  • The wash basin cannot be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is good.
  • There is a high colour contrast between the internal door and wall.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • There is a good colour contrast between the dropdown rail(s) and wall.
  • The contrast between the walls and floor is good.
  • The lighting levels are medium.
• Baby Change Facilities View
  • Baby change facilities are located within the venue.
  • Baby change facilities are located within the accessible toilet.
  • The height of the baby change table once extended is 80cm (2ft 7in).

You are on Level Change (Accessible Toilet). Skip to the next section.

Level Change (Accessible Toilet)

• There is a ramp/slope to access this area/service.
• The ramp or slope is located in front of the entrance.
• The ramp/slope is permanent.
• There is not a level landing at the top of the ramp/slope.
• The ramp does not have handrails.
• The width of the ramp/slope is 100cm (3ft 3in).

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

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• Availability and Location of Standard Toilets View
  • Standard toilet facilities are available.
• Access to Standard Female Toilet(s) View
  • The female toilet facilities that were surveyed are located at the rear of the waiting room on platform 1.
  • The female toilet(s) is/are approximately 9m (9yd 2ft) from the platform 1 accessible entrance.
  • Inside the venue, there is level access to the female toilet(s).
  • Lighting levels are medium.
• Access to Standard Male Toilet(s) View
  • The male toilet facilities that were surveyed are located on platform 1 near the footbridge.
  • The male toilet(s) is/are approximately 22m (24yd 2in) from the platform 1 accessible entrance.
  • Inside the venue, there is not level access to the male toilet(s).
  • Lighting levels are medium.

You are on Level Change (Standard Male Toilets). Skip to the next section.

Level Change (Standard Male Toilets)

• There is a/are step(s) to access this area/service.
• The step(s) is/are located in front of the entrance.
• There is/are 1 step(s) to the area/service.
• There is not tactile paving at the top and bottom of the steps.
• The step(s) is/are not clearly marked.
• The step(s) is/are medium height (11cm - 17cm).
• There is not a/are not handrail(s) at the step(s).

You are on Additional Info. Skip to the next section.

Additional Info

• Staff do receive disability awareness / equality training.
• Documents are not available in Braille.
• Documents are not available in large print.
• A bowl of water can be provided for an assistance dog.
• An assistance dog toilet area can be provided onsite.
• The assistance dog toilet area is located outside the entrances.