You are on Assisted Travel Information. Skip to the next section.

Assisted Travel Information

• Assisted Travel Helpline number: 0800 028 2878, Monday to Sunday 08:00 - 20:00.
• Assisted Travel Text Relay service: 18001 0800 028 2878
• Email: [email protected].

You are on Location. Skip to the next section.

Location

• There is a bus stop within 150m (164yds) of the venue.

You are on Parking. Skip to the next section.

Parking

• The venue does not have its own car park.

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• Public Car Parks View
  • There is not a car park for public use within 200m (approx).
• On Street Blue Badge Parking View
  • On street marked Blue Badge bays are not available.
• On Street Standard Parking View
  • Clearly signed and / or standard marked parking bays are not available.
• Drop-off Point View
  • There is not a designated drop off point.

You are on Outside Access (Ticket Office Entrance). Skip to the next section.

Outside Access (Ticket Office Entrance)

• This information is for the entrance located at the side of platform 1, next to Zara Indian Cuisine.
• There is level access into the venue.
• The main door(s) open(s) away from you (push).
• The door(s) is / are single.
• The door(s) is / are heavy.
• The width of the door opening is 92cm (3ft).

You are on Outside Access (Platform 1 Accessible Entrance). Skip to the next section.

Outside Access (Platform 1 Accessible Entrance)

• This information is for the entrance located on Station Road.
• There is not level access into the venue.
• The main door(s) open(s) away from you (push).
• The door(s) is / are single.
• The door(s) is / are heavy.
• The width of the door opening is 120cm (3ft 11in).

You are on Level Change (Platform 1 Accessible Entrance). Skip to the next section.

Level Change (Platform 1 Accessible Entrance)

• There is a ramp/slope to access this area/service.
• The ramp/slope is located on the path leading to the entrance and immediately beyond the entrance.
• The width of the ramp/slope is 125cm (4ft 1in).

You are on Outside Access (Platform 2 Accessible Entrance). Skip to the next section.

Outside Access (Platform 2 Accessible Entrance)

• This information is for the entrance located off Station Road.
• There is not level access into the venue.
• The main door(s) open(s) away from you (push).
• The door(s) is / are single.
• The door(s) is / are heavy.
• The width of the door opening is 120cm (3ft 11in).

You are on Level Change (Platform 2 Accessible Entrance). Skip to the next section.

Level Change (Platform 2 Accessible Entrance)

• There is a ramp/slope to access this area/service.
• The ramp/slope is located on the path leading to the entrance and immediately beyond the entrance.
• The width of the ramp/slope is 140cm (4ft 7in).

You are on Reception (Ticket Office). Skip to the next section.

Reception (Ticket Office)

• The desk/counter is 7m (7yd 1ft) from the ticket office entrance.
• There is level access to the desk/counter from the entrance.
• The desk/counter is medium height (77cm - 109cm).
• The desk/counter does not have a low (76cm or lower) section.
• The lighting levels are medium.
• There is a hearing assistance system.
• The type of system is a fixed loop.
• Staff are trained to use the system.

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• Comments View
  • There are 2 deep steps with handrails on both sides to access platform 1 from the ticket office.

You are on Train Station. Skip to the next section.

Train Station

• There are generally 1 member(s) of staff on duty.
• The station is staffed.
• There is not an office to obtain help.
• The station is not staffed between 10:31 - 06:29.
• There is a ticket office.
• The ticket office is located next to platform 1.
• The ticket office is 12m (13yd 4in) from the platform 1 entrance.
• The train companies that operate within this station include:.
• Please click here for access information for Abellio Greater Anglia.
• There is not a taxi rank at the station.
• There are 2 platform(s) in the station.
• The platform(s) accessed by ramp / slope is / are 1 and 2.
• The platform(s) which can be accessed by using alternative outside access entrances only is / are 1 and 2.

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• Additional Station Information View
  • Announcements on platforms are audio and visual.
  • Platforms which have tactile markings at the platform edge are 1 and 2.
  • Accessible toilets are not located on the platform(s).
  • Accessible toilets are not located on the main station concourse.
  • There is not a wheelchair available to borrow.
• Comments View
  • If assistance is required you will need to book this in advance via the assisted travel helpline.

You are on Waiting Room - Platform 1. Skip to the next section.

Waiting Room - Platform 1

• The waiting room is located on platform 1 close to the platform 1 accessible entrance.
• The door to access the waiting area is single width.
• The door opens automatically away from you.
• The width of the opening is 105cm.
• There is an easy slope in front of the entrance and a slight lip in the doorway.
• The waiting area has seating without armrests.
• There is an announcement screen that can be reviewed from inside the shelter.

You are on Accessible Toilet. Skip to the next section.

Accessible Toilet

• Accessible toilet facilities are not available.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

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• Availability and Location of Standard Toilets View
  • Standard toilet facilities are not available.

You are on Additional Info. Skip to the next section.

Additional Info

• Staff do receive disability awareness / equality training.
• Documents are not available in Braille.
• Documents are not available in large print.
• A bowl of water can be provided for an assistance dog.
• An assistance dog toilet area can be provided onsite.
• The assistance dog toilet area is located outside the main station.
• A member of staff trained in BSL skills is not normally on duty.
• This service cannot be requested.