You are on Assisted Travel Contact Information. Skip to the next section.

Assisted Travel Contact Information

• Assisted Travel Helpline telephone number: 0800 058 2844
• Assisted Travel Text Relay service (for the hard of hearing): 1800 138 1018
• SMS Text: 07860 034 269
• For more information on Assisted Travel please click here (opens in new tab).

You are on Location. Skip to the next section.

Location

• There is a bus stop within 150m (164yds) of the venue.

You are on Parking. Skip to the next section.

Parking

• The venue does have its own car park.

Collapse all Expand all

• Venue Car Park View
  • Parking is not free for all users.
  • Parking is free for Blue Badge holders.
  • The car park is located at the front of the venue.
  • The car park type is open air/surface.
  • Parking spaces for Blue Badge holders cannot booked in advance.
  • There is/are 8 Blue Badge parking bay(s) within the car park.
  • The dimensions of the Blue Badge parking bay(s) are 360cm x 490cm (11ft 10in x 16ft 1in).
  • The nearest Blue Badge bay is 27m (29yd 1ft) from the Hawkshead Road entrance.
  • The furthest Blue Badge bay is 32m (34yd 2ft) from the Hawkshead Road entrance.
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is / are uneven surfaces.
  • The car park surface is tarmac.
  • There is a dropped kerb between the car park and the venue.
  • The dropped kerb does have tactile paving.
  • There is not a road to cross between the car park and the entrance.
  • The car park does not have a height restriction barrier.
• Drop-off Point View
  • There is not a designated drop off point.

You are on Outside Access (Ticket Office Entrance). Skip to the next section.

Outside Access (Ticket Office Entrance)

• This information is for the entrance located on Hawkshead Road.
• There is not level access into the venue.
• The main door(s) open(s) towards you (pull).
• The door(s) is / are double.
• The door(s) is / are permanently held open.
• The width of the door opening is 114cm (3ft 9in).

You are on Level Change (Ticket Office Entrance). Skip to the next section.

Level Change (Ticket Office Entrance)

• There is a ramp/slope to access this area/service.
• The ramp or slope is located in front of the entrance.

You are on Level Change (Hawkshead Road Entrance). Skip to the next section.

Level Change (Hawkshead Road Entrance)

• There is a/are step(s) to access this area/service.
• The step(s) is/are located on Hawkshead Road.
• There is/are 15+ step(s) to the area/service.
• The lighting levels at the step(s) are medium.
• The step(s) is/are clearly marked.
• The step(s) is/are medium height (11cm - 17cm).
• There is a/are handrail(s) at the step(s).
• The handrail(s) is/are on both sides.
• There is a lift to access this area/service.
• The lift does bypass the step(s).

You are on Lift (Hawkshead Road Entrance). Skip to the next section.

Lift (Hawkshead Road Entrance)

• There is a lift for public use.
• The lift is located on Hawkshead Road.
• The lift is a standard lift.
• The floors which are accessible by this lift are street and footbridge.
• Staff do not need to be notified for use of the lift.
• The clear door width is 110cm (3ft 7in).
• The dimensions of the lift are 140cm x 160cm (4ft 7in x 5ft 3in).
• There are separate entry and exit doors in the lift.
• There is not a mirror to aid reversing out of the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• The lift does have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is medium.

Collapse all Expand all

• Comments View
  • This lift gives direct access from Hawkshead Road to the footbridge where additional lifts are available to access the platforms.

You are on Level Change (Station Square Entrance). Skip to the next section.

Level Change (Station Square Entrance)

• There is a/are step(s) to access this area/service.
• The step(s) is/are located off Love Lane.
• There is/are 15+ step(s) to the area/service.
• The lighting levels at the step(s) are medium.
• There is tactile paving at the top and bottom of the steps.
• The step(s) is/are clearly marked.
• The step(s) is/are medium height (11cm - 17cm).
• There is a/are handrail(s) at the step(s).
• The handrail(s) is/are on both sides.
• There is a lift to access this area/service.

You are on Lift (Station Square Entrance). Skip to the next section.

Lift (Station Square Entrance)

• There is a lift for public use.
• The lift is located on Station Square.
• The lift is a standard lift.
• The floors which are accessible by this lift are street and footbridge.
• Staff do not need to be notified for use of the lift.
• The clear door width is 110cm (3ft 7in).
• The dimensions of the lift are 140cm x 180cm (4ft 7in x 5ft 11in).
• There are separate entry and exit doors in the lift.
• There is not a mirror to aid reversing out of the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• The lift does have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is medium.

Collapse all Expand all

• Comments View
  • This lift gives direct access from Station Square to the footbridge where additional lifts are available to access the platforms.

You are on Reception (Ticket Office). Skip to the next section.

Reception (Ticket Office)

• The desk/counter is 6m (6yd 1ft) from the ticket office entrance.
• There is level access to the desk/counter from the entrance.
• The desk/counter is medium height (77cm - 109cm).
• The desk/counter does not have a low (76cm or lower) section.
• The lighting levels are medium.
• There is a hearing assistance system.
• The type of system is a portable loop.
• Staff are trained to use the system.

Collapse all Expand all

• Comments View
  • Ticket machines are available outside to the right of the ticket office and the Station Square end of the footbridge.

You are on Ticket Barriers. Skip to the next section.

Ticket Barriers

• The ticket barriers are situated on the footbridge and must be navigated to reach all platforms.
• The standard ticket barriers are 62cm in width and open automatically away from you once your train ticket has been placed in the ticket slot.
• There is a wider ticket barrier with a width of 110cm that opens automatically away from you once your train ticket has been placed in the ticket slot. This barrier is suitable for wheelchair users, parents with children and passenger with luggage.
• A member of staff is normally available to assist at these ticket barriers.
• During off peak times the gates are usually held open.

You are on Level Change (Footbridge - Platforms). Skip to the next section.

Level Change (Footbridge - Platforms)

• There is a/are step(s) to access this area/service.
• The step(s) is/are located beyond the ticket barriers, leading to all platforms.
• There is/are 15+ step(s) to the area/service.
• The lighting levels at the step(s) are medium.
• There is tactile paving at the top and bottom of the steps.
• The step(s) is/are clearly marked.
• The step(s) is/are deep (18cm+).
• There is a/are handrail(s) at the step(s).
• The handrail(s) is/are on both sides.
• There is a lift to access this area/service.
• The lift does bypass the step(s).

You are on Lift (Platforms 1 and 2). Skip to the next section.

Lift (Platforms 1 and 2)

• There is a lift for public use.
• The lift is located to the right as you go through the ticket barriers.
• The lift is a standard lift.
• The floors which are accessible by this lift are footbridge - Platforms 1 and 2.
• Staff do not need to be notified for use of the lift.
• The clear door width is 100cm (3ft 3in).
• The dimensions of the lift are 105cm x 160cm (3ft 5in x 5ft 3in).
• There are separate entry and exit doors in the lift.
• There is not a mirror to aid reversing out of the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• The lift does have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is medium.

You are on Lift (Platforms 3 and 4). Skip to the next section.

Lift (Platforms 3 and 4)

• There is a lift for public use.
• The lift is located to the left as you go through the ticket barriers.
• The lift is a standard lift.
• The floors which are accessible by this lift are footbridge - Platforms 3 and 4.
• Staff do not need to be notified for use of the lift.
• The clear door width is 100cm (3ft 3in).
• The dimensions of the lift are 105cm x 160cm (3ft 5in x 5ft 3in).
• There are separate entry and exit doors in the lift.
• There is a mirror to aid reversing out of the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• The lift does have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is medium.

You are on Train Station. Skip to the next section.

Train Station

• There are generally 2 member(s) of staff on duty.
• The station is staffed.
• There is an office to obtain help.
• This office is located on all platforms.
• There is a ticket office.
• The ticket office is located off Hawkshead Road.
• The ticket office is 4m (4yd 1ft) from the ticket office entrance.
• The train companies that operate within this station include:.
• Please click here for access information for Thameslink Railway.
• There is a taxi rank at the station.
• The taxi rank is located on Hawkshead Road, at the front of the ticket office.
• The taxi rank is 7m (7yd 1ft) from the ticket office entrance.
• Shops and services within the station include Rico's Coffee Bar.
• All key concourse shops and services have level access.
• There are 4 platform(s) in the station.
• The platform(s) which has/have level access is / are 1, 2, 3 and 4.
• The platform(s) accessed by lift is / are 1, 2, 3 and 4.
• The platform(s) which can be accessed by either level access / ramps / lifts / stairclimber from inside the station is / are 1, 2, 3 and 4.

Collapse all Expand all

• Additional Station Information View
  • Announcements on platforms are audio and visual.
  • Wider ticket barriers are available to access platforms.
  • Platforms which have tactile markings at the platform edge are 1, 2, 3 and 4.
  • Accessible toilets are not located on the platform(s).
  • Accessible toilets are not located on the main station concourse.
  • There is not a wheelchair available to borrow.
• Comments View
  • There is a shelter on Platforms 1 and 2 and 3 and 4 and several unsheltered seating areas.
  • Assistance can be provided getting on and off the trains by station staff and you can pre arrange this service also via the assisted travel line.

You are on Accessible Toilet. Skip to the next section.

Accessible Toilet

• Accessible toilet facilities are not available.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

Collapse all Expand all

• Availability and Location of Standard Toilets View
  • Standard toilet facilities are available.
• Access to Standard Female and Male Toilet(s) View
  • The female and male toilet facilities that were surveyed are located on Hawkshead Road.
  • The female and male toilets are approximately 10m (10yd 2ft) from the ticket office entrance.
  • Inside the venue, there is not level access to the female and male toilets.
  • Lighting levels are medium.

You are on Level Change (Standard Toilets). Skip to the next section.

Level Change (Standard Toilets)

• There is a/are step(s) to access this area/service.
• The step(s) is/are located in front of the entrance.
• There is/are 1 step(s) to the area/service.
• There is not tactile paving at the top and bottom of the steps.
• The step(s) is/are clearly marked.
• The step(s) is/are medium height (11cm - 17cm).
• There is not a/are not handrail(s) at the step(s).

You are on Additional Info. Skip to the next section.

Additional Info

• Staff do receive disability awareness / equality training.
• Documents can be requested in Braille.
• Documents can be requested in large print.
• A bowl of water can be provided for an assistance dog.
• An assistance dog toilet area can be provided onsite.
• The assistance dog toilet area is located outside the main station.
• A member of staff trained in BSL skills is not normally on duty.
• This service cannot be requested.