You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

• For the racecourse map please click here (new tab).
• There is a member of staff available for help and assistance.
• Club staff receive disability awareness/equality training.
• Stewards receive disability awareness/equality training.
• Hospitality staff receive disability awareness/equality training.
• Food and drink concession staff do receive disability awareness/equality training.
• Car parking attendants do receive disability awareness/equality training.
• Staff do not receive deaf awareness training.
• There is not a member of staff trained in British Sign Language.
• The alternative formats documents can be provided in include; large print on request.
• There is an assistance dog toilet or toileting area at the stadium/near by.
• Water bowls for assistance dogs are available.
• There are not mobility aids available.

You are on Raceday Parking. Skip to the next section.

Raceday Parking

• For information about raceday parking please click here (opens in new tab).

You are on Outside Access (Trackside Front - The Bell Hall Entrance). Skip to the next section.

Outside Access (Trackside Front - The Bell Hall Entrance)

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• Entrance View
  • This information is for the entrance located beneath the Jubilee Grandstand steppings.
  • The entrance area/door is clearly signed.
  • There is step-free access at this entrance.
  • There is a canopy or recess which provides weather protection at this entrance.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • The main door(s) open(s) towards you (pull).
  • The door(s) is/are double width.
  • The door(s) may be difficult to open.
  • The width of the door opening is 170cm.

You are on Outside Access (Trackside Side - The Bell Hall Entrance). Skip to the next section.

Outside Access (Trackside Side - The Bell Hall Entrance)

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• Entrance View
  • This information is for the entrance located at the side of the Jubilee Grandstand.
  • The entrance area/door is clearly signed.
  • There is step-free access at this entrance.
  • There is not a canopy or recess which provides weather protection at this entrance.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • The main door(s) open(s) towards you (pull).
  • The door(s) is/are double width.
  • The door(s) may be difficult to open.
  • The width of the door opening is 220cm.

You are on Outside Access (Paddock Entrance). Skip to the next section.

Outside Access (Paddock Entrance)

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• Entrance View
  • This information is for the entrance located at the side of the Grandstand.
  • The entrance area/door is clearly signed.
  • This entrance is signed with 'Main Entrance'.
  • There is step-free access at this entrance, via lift.
  • There is not a canopy or recess which provides weather protection at this entrance.
  • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
  • The entrance door(s) does/do contrast visually with its immediate surroundings.
  • The main door(s) open(s) towards you (pull).
  • The door(s) is/are double width.
  • The door(s) may be difficult to open.
  • The width of the door opening is 160cm.

You are on Entrance (Jubilee Grandstand Ground Floor Entrance). Skip to the next section.

Entrance (Jubilee Grandstand Ground Floor Entrance)

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• Entrance View
  • This information is for the entrance located next to the Jubilee Grandstand reception.
  • The entrance area/door is clearly signed.
  • There is step-free access at this entrance.
  • The entrance door(s) does/do contrast visually with its immediate surroundings.
  • The main door(s) open(s) towards you (pull).
  • The door(s) is/are double width.
  • The door(s) is/are easy to open.
  • The width of the door opening is 170cm.

You are on The Bell Hall. Skip to the next section.

The Bell Hall

• There is step free access throughout the Bell Hall.
• The surface of the flooring is vinyl.
• There are tables and chairs at the centre of the hall.
• The tables and chairs are not fixed.
• The height of the lowest table from the floor is 68cm.
• The height of the highest table from the floor is 108cm.
• There is clear manoeuvring space throughout the Bell Hall for wheelchair users.
• There is a cash machine available.
• There are food and drink counters available on both sides.

You are on Eating and Drinking (Drinks Bar). Skip to the next section.

Eating and Drinking (Drinks Bar)

• The following information is for the bar.
• The bar is located on the track side of the hall.
• Full table service is not available.
• Food and/or drinks are ordered from the service counter.
• Food and/or drinks can be brought to the table.
• The height of the service counter is medium height (77cm - 109cm) .
• There is a lowered section of the counter.
• The lowered section of the counter is not at the recommended height of 76cm.
• There is not a hearing assistance system .
• Takeaway cups are available.
• Drinking straws are available.
• There are wall menus available.
• Menus are not available in Braille.
• Menus are not available in large print.
• Picture menus are not available.
• Menus are clearly written.
• Menus are presented in contrasting colours.
• The lighting levels are good.

You are on Eating and Drinking (The Bell Bakery). Skip to the next section.

Eating and Drinking (The Bell Bakery)

• The following information is for the café.
• The café is located opposite the bars.
• Full table service is not available.
• Food and/or drinks are ordered from the service counter.
• Food and/or drinks can be brought to the table.
• The height of the service counter is high (110cm+) .
• There is not a lowered section of the counter.
• There is not a hearing assistance system .
• There is step-free access within the café.
• There is ample room for a wheelchair user to manoeuvre.
• Takeaway cups are available.
• Takeaway cutlery is available.
• Drinking straws are available.
• There are wall menus available.
• Menus are not available in Braille.
• Menus are not available in large print.
• Picture menus are not available.
• Menus are clearly written.
• Menus are presented in contrasting colours.
• The type of food served here is hot and cold meals and snacks.
• The lighting levels are good.

You are on Eating and Drinking (Fish and Chips). Skip to the next section.

Eating and Drinking (Fish and Chips)

• The following information is for the restaurant.
• The restaurant is located opposite the bars.
• There is step-free access to the restaurant.
• Full table service is not available.
• Food and/or drinks are ordered from the service counter.
• Food and/or drinks can be brought to the table.
• The height of the service counter is high (110cm+) .
• There is not a lowered section of the counter.
• There is not a hearing assistance system .
• There is step-free access within the restaurant.
• There is ample room for a wheelchair user to manoeuvre.
• Takeaway cups are available.
• Takeaway cutlery is available.
• Drinking straws are available.
• There are wall menus available.
• Menus are not available in Braille.
• Menus are not available in large print.
• Picture menus are not available.
• Menus are clearly written.
• Menus are presented in contrasting colours.
• The type of food served here is fish and chips.
• The lighting levels are good.

You are on Eating and Drinking (The Cumbrian Tavern). Skip to the next section.

Eating and Drinking (The Cumbrian Tavern)

• The following information is for the bar.
• The bar is located opposite the drinks bar.
• There is step-free access to the bar.
• Full table service is not available.
• Food and/or drinks are ordered from the service counter.
• Food and/or drinks can be brought to the table.
• The height of the service counter is medium height (77cm - 109cm) .
• There is not a lowered section of the counter.
• There is not a hearing assistance system .
• There is step-free access within the bar.
• There is ample room for a wheelchair user to manoeuvre.
• The type of flooring in this area is vinyl.
• Takeaway cups are available.
• Takeaway cutlery is available.
• Drinking straws are available.
• Children are welcomed in the bar area.
• There are wall menus available.
• Menus are not available in Braille.
• Menus are not available in large print.
• Picture menus are not available.
• Menus are clearly written.
• Menus are presented in contrasting colours.
• The type of food served here is traditional cumbrian food.
• The lighting levels are good.

You are on Counter (Betting Counter). Skip to the next section.

Counter (Betting Counter)

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• Counter View
  • The counter is located either side of the bars.
  • There is step-free access to the counter.
  • There is a clear unobstructed route to the counter.
  • There are windows, TVs, glazed screens or mirrors behind the counter which could adversely affect the ability of someone to lip read.
  • The counter is placed in front of a plain background.
  • The lighting levels at the counter are good.
  • There is sufficient space to write or sign documents on the counter.
  • There is not a lowered section of the counter.
  • The counter is staffed.
  • There is not a hearing assistance system at the counter.
  • The type of flooring in this area is vinyl.

You are on Toilet with Adaptations (The Bell Hall). Skip to the next section.

Toilet with Adaptations (The Bell Hall)

• There is an/are accessible toilet(s) for public use.

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• Location and Access View
  • The accessible toilet surveyed is for the sole use of disabled people.
  • This accessible toilet is located next to the foyer entrance.
  • There is step-free access into the accessible toilet.
• Features and Dimensions View
  • This is a shared toilet.
  • A key is required for the accessible toilet.
  • The key is a radar key.
  • The key can be obtained from a member of staff.
  • There is pictorial signage on or near the toilet door.
  • The door opens outwards.
  • The door is light.
  • The door is locked by a locking handle.
  • The width of the accessible toilet door is 88cm.
  • The door has a horizontal grab rail.
  • The dimensions of the accessible toilet are 154cm x 205cm (5ft 1in x 6ft 9in).
  • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
  • The toilet has a non-slip floor.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 80cm.
  • There is a flush on the transfer side.
  • There is a spatula type lever flush.
  • There is a dropdown rail on the transfer side.
  • There is an emergency alarm.
  • The emergency pull cord alarm is fully functional.
  • There is a flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are non-infectious waste and female sanitary disposal units.
  • There is not a/are not coat hook(s).
• Position of Fixtures View
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
  • There is a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • There is a mirror.
  • The mirror is not placed at a lower level or at an angle for ease of use.
  • There is not a shelf next to the toilet.
  • The toilet has a cistern.
  • The height of the toilet seat above floor level is 45cm (1ft 6in).
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • There is a vertical wall-mounted grab rail on the left hand side of the wash basin.
  • The wash basin tap type is lever.
  • There is a mixer tap.
  • Taps have clear markings to indicate hot and cold settings.
  • There is a soap dispenser.
  • The soap dispenser cannot be reached from seated on the toilet.
  • The height of the soap dispenser is 90cm.
  • There is not a towel dispenser.
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is low.
  • The contrast between the internal door and wall is low.
  • The contrast between the dropdown rail(s) and wall is low.
  • The contrast between the wall-mounted grab rail(s) and wall is low.
  • The toilet seat colour contrast is low.
  • The contrast between the walls and floor is high.
  • The lighting levels are good.
• Baby Changing Facilities View
  • Baby changing facilities are located within the accessible toilet.
  • The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
  • The baby change table is not height adjustable.
  • The height of the baby change table once extended is 115cm (3ft 9in).

You are on Standard Toilet(s) (The Bell Hall). Skip to the next section.

Standard Toilet(s) (The Bell Hall)

• Standard toilet facilities are available.

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• Access to Standard Female and Male Toilet(s) View
  • The female and male toilet facilities that were surveyed are located next to the foyer.
  • There is step-free access into the female and male toilet(s).
  • There is pictorial signage on or near the toilet door.
  • An ambulant toilet with wall-mounted grab rails is available.
  • The vertical and horizontal grab rails vary.
  • The wash basin tap type is push.
  • There is not a flashing fire alarm beacon within the toilets.
  • Lighting levels are good.

You are on Related Access Guides. Skip to the next section.

Related Access Guides

• To view other AccessAble Detailed Access Guides that are related to this one please use the links below.
• Getting Around Carlisle Racecourse link (new tab) - click here
• Betting Counters around The Racecourse link (new tab) - click here