Access Guide
Getting Here
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By Road
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- The Riverside and Woodlands Centre is situated to the south of Hillingdon town centre on the Hillingdon Hospital site. The centres are located off the hospital access road and can be accessed from the Main Hospital Entrances on Colham Green Road and Royal Lane.
- Standard and Blue Badge parking is located adjacent to the Riverside and Woodlands Centre.
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By Bus
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- There is a bus stop for the Hillingdon Hospital site located in front of the Main Hospital Entrance which is approximately 400m the Riverside and Woodlands Centre. The services that stop at the Hillingdon Hospital entrance (Stop HA and HB) are the U1, U2, U3, U4, U5 and U7. The U1, U3, and U5 also stop on Colham Green Road (Stop T) which is approximately 130m from the centres.
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By Train
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- The nearest station to the Riverside and Woodlands Centre is West Drayton. The Riverside and Woodlands Centre are 1.8 miles from the train station via Falling Lane, Park View Road and Colham Green Road and Standing Way (9 min drive). Hillingdon train station is 2.7 miles away (17 min drive).
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By Underground
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- The nearest underground station is Uxbridge and is served by the Metropolitan and Piccadilly lines. It is 2.5 miles from the Riverside and Woodlands Centre (13 min drive).
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Useful Links
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- Please click on the link below for up to date London transport.
- To view the web page described above click here (opens in new tab).
Getting Help and Assistance
- A member of staff trained in BSL skills is not normally on duty.
- British Sign Language interpreters can be provided on request.
- Language interpreters can be provided on request.
- The alternative formats documents can be provided in include; Braille on request, large print on request and Makaton on request.
Parking
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Parking
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- The venue does have a dedicated car park.
- The car park is located in front of the building.
- The car park type is open air/surface.
- The car park does not have a height restriction barrier.
- The car park does not have a barrier control system.
- The car park surface is tarmac.
- There is a/are Blue Badge parking bay(s) available.
- The Blue Badge bay(s) is/are clearly marked.
- There is/are 3 designated Blue Badge parking bay(s) within the car park.
- The dimensions of the designated Blue Badge parking bay(s) surveyed are 379cm x 475cm (12ft 5in x 15ft 7in).
- There is not a 120cm hatched zone around the Blue Badge parking bay(s).
- Parking spaces for Blue Badge holders do not need to be booked in advance.
- There is an overflow car park for staff and visitors.
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Paying
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- There are parking charges for the car park.
- Payment signs are provided.
- Payment signs are clearly presented.
- Payment signs are located at the payment machines in the car park.
- Payment signs do make it clear if parking charges apply to Blue Badge holders.
- Parking is not free for Blue Badge holders.
- To see the parking charges please click here (opens new tab).
- Payment machines are located throughout the car park.
- There is not a payment machine at a convenient height for wheelchair users.
- There is not a level turning space (minimum 185cm x 210cm) in front of the payment machine(s).
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Access from the Car Park
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- The route from the car park to the entrance is accessible to a wheelchair user with assistance.
- Assistance may be required because there is / are dropped kerbs.
- The entrance is clearly visible from the car park.
- The surface on the approach to the entrance is tarmac, block paving and paving slabs.
- There is tactile paving on dropped kerbs between the car park and the entrance.
- The nearest designated Blue Badge parking bay is approximately 28m (30yd 1ft) from the Main Entrance.
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Comments
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- Free parking for Central North West London services is via a permit obtained from the Riverside Centre.
- The information relating to parking charges above applies to parking without a permit.
Getting To (Crane Ward)
- Crane Ward is/are located on the ground floor of the Riverside Centre.
- Access to Crane Ward is via the Main Entrance.
- Enter via the Riverside Centre Main Entrance; continue ahead with the reception on your right. Turn left as you enter the corridor. Continue straight ahead and Crane Ward is located along the corridor and on the left.
- There is step free access to Crane Ward.
- Crane Ward is approximately 50m from the Main Entrance.
- There is a/are manual, heavy, single door(s) between the Main Entrance and the department/service.
- Wayfinding signage is provided.
- There is flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.
Outside Access (Main Entrance)
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Entrance Details
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- This information is for the entrance located at the front of the building.
- The entrance area/door is clearly signed.
- There is ramped/sloped access at this entrance.
- There is a canopy or recess which provides weather protection at this entrance.
- The entrance door(s) does/do contrast visually with its immediate surroundings.
- There is an intercom but it is not at a convenient height for wheelchair users to gain access.
- The main door(s) open(s) automatically.
- The door(s) is/are double width.
- The width of the door opening is 129cm.
- There is a small lip on the threshold of the entrance, with a height of 2cm or below.
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Ramp/Slope Details
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- The ramp/slope is located in front of the entrance.
- The ramp/slope gradient is slight.
Opening Times (Visiting Hours)
- Monday 16:00 - 21:00.
- Tuesday 16:00 - 21:00.
- Wednesday 16:00 - 21:00.
- Thursday 16:00 - 21:00.
- Friday 16:00 - 21:00.
- Saturday 10:00 - 21:00.
- Sunday 10:00 - 21:00.
Ward
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Ward Information
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- This is a/an Acute Mental Health ward.
- This is a female ward.
- There is/are 0 bay(s) available.
- There is/are 18 side room(s) available.
- There is/are 18 bed(s) on this ward in total.
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Ward Access
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- There is a/are door(s) leading into the ward.
- The door(s) open(s) towards you (pull).
- The door(s) is/are single width with a locked extension leaf.
- The door(s) is/are heavy.
- There is not an intercom/bell at/near this ward entrance which is in a suitable position for people who require access or assistance (between 95cm - 105cm).
- The hand sanitiser is not in a suitable position for wheelchair users.
- The width of the door opening is 100cm (3ft 3in).
- There is level access throughout the ward.
- There is no clear signage on the ward.
- The type of flooring is vinyl/laminate.
- There is flooring on the ward which is shiny and could cause issues with glare or look slippery to some people.
- The lighting levels are medium.
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Reception/Nurses' Station
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- The height of the ward reception desk is 117cm.
- There is not a lowered section.
- There is not a hearing assistance system available at the desk.
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Relatives' Room
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- There is a relatives' room for the ward.
- The width of the door opening into the relatives' room is over 75cm.
- There is not a clear turning space in the relatives' room.
- There is a/are chair(s) with armrests available within the relatives' room.
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Ward Features and Patient Facilities
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- A hearing assistance system is not available on the ward.
- The ward does play background music.
- There is a chair with armrests on both sides.
- A mobile hoist is available on the ward.
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Visitor Facilities
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- There are no accessible toilet facilities on the ward for visitors.
- There are no standard toilet facilities on the ward for visitors.
- Standard toilet facilities for visitors are located on the ground floor corridor of the Riverside Centre.
Room / Area (Dining Room)
- There is / are 1 room(s) / area(s) available.
- There is level access to the room / area.
- There is a/are door(s) into the room / area.
- The door(s) open(s) away from you (push).
- The door(s) is/are single width.
- The door(s) is/are heavy.
- The width of the door opening is 85cm (2ft 9in).
- The type of flooring is vinyl/laminate.
- There is not room for a wheelchair user to manoeuvre.
- A hoist can be brought in from another department.
- There is a chair.
- No chairs are permanently fixed.
- The chair(s) is not/are not height adjustable.
- There are no chairs with armrests available.
- No tables are permanently fixed.
- The room / area does not have background music playing.
- There is not a flashing fire alarm beacon within the room / area.
- Lighting levels are medium.
Room / Area (Lounge)
- There is / are 1 room(s) / area(s) available.
- There is level access to the room / area.
- There is a/are door(s) into the room / area.
- The door(s) open(s) away from you (push).
- The door(s) is/are single width.
- The door(s) is/are heavy.
- The width of the door opening is 85cm (2ft 9in).
- The type of flooring is vinyl/laminate.
- There is room for a wheelchair user to manoeuvre.
- A hoist can be brought in from another department.
- There is a chair.
- No chairs are permanently fixed.
- The chair(s) is not/are not height adjustable.
- There are some chairs with armrests available.
- No tables are permanently fixed.
- The room / area does not have background music playing.
- There is not a flashing fire alarm beacon within the room / area.
- Lighting levels are medium.
Washroom (Bathroom)
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Washroom Details
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- The washroom surveyed has a bath, a toilet and a wash basin.
- There is/are 2 washroom(s) of this type in the ward.
- There is step free access to the washroom surveyed once inside the ward.
- This is a female washroom.
- There is Braille, tactile and written or text signage on or near the washroom door.
- The washroom door(s) open(s) inwards.
- The door(s) is/are locked by a twist lock.
- The door(s) is/are heavy to open.
- The width of the door opening is 73cm (2ft 5in).
- The dimensions of the washroom are 308cm x 206cm (10ft 1in x 6ft 9in).
- There is not an emergency pull cord alarm.
- There is a push button alarm system in this washroom.
- There is not a flashing fire alarm beacon within the washroom.
- There is not a coat hook in the washroom.
- There is not a mirror.
- There is a wash basin.
- The wash basin cannot be reached from seated on the toilet.
- The height of the wash basin is 98cm.
- There are no wall-mounted grab rails for the wash basin.
- The tap type is sensor. It is not a mixer tap.
- There is a soap dispenser.
- The soap dispenser cannot be reached from seated on the toilet.
- The height of the soap dispenser is 96cm.
- There is a towel dispenser.
- The towel dispenser cannot be reached from seated on the toilet.
- The height of the towel dispenser is 125cm.
- There is not a hand dryer.
- Disposal facilities are available.
- The washroom has a non-slip floor.
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Toilet Details
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- The height of the toilet seat above floor level is 45cm (1ft 6in).
- The toilet has a wall which can act as a back rest.
- There is not a lateral transfer space.
- There is no dropdown rail for the toilet.
- There are no wall-mounted grab rails for the toilet.
- There is a toilet roll holder.
- The toilet roll holder cannot be reached from seated on the toilet.
- The height of the toilet roll holder is 100cm.
- There is not a colostomy changing shelf for standing users next to the toilet.
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Bath Details
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- There is a bath.
- The height of the side of the bath from floor level is 57cm (1ft 10in).
- The bath is not height adjustable.
- The bath tap type is push. It is not a mixer tap.
- There is not a shower over/for the bath.
- There are not wall-mounted grab rails available.
- A bath hoist is not available.
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Colour Contrast and Lighting
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- The colour contrast between the external washroom door and wall is high.
- The colour contrast between the internal washroom door and wall is high.
- The toilet seat colour contrast is high.
- The colour contrast between the washroom floor and walls is high.
- Lighting levels are medium.
Washroom (Ensuite)
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Washroom Details
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- The washroom surveyed has a wheel in shower, a toilet and a wash basin.
- There is step free access to the washroom surveyed once inside the ward.
- This is a female washroom.
- There is no additional signage on or near the washroom door.
- The width of the door opening is 69cm (2ft 3in).
- The dimensions of the washroom are 179cm x 165cm (5ft 10in x 5ft 5in).
- There is not an emergency pull cord alarm.
- There is not a flashing fire alarm beacon within the washroom.
- There is not a coat hook in the washroom.
- There is a mirror.
- There is not a tall mirror, with suitable specifications, for ease of use.
- There is a wash basin.
- The wash basin cannot be reached from seated on the toilet.
- The height of the wash basin is 100cm.
- There are no wall-mounted grab rails for the wash basin.
- The tap type is sensor. It is not a mixer tap.
- There is a soap dispenser.
- The soap dispenser cannot be reached from seated on the toilet.
- The height of the soap dispenser is 113cm.
- There is a towel dispenser.
- The towel dispenser cannot be reached from seated on the toilet.
- The height of the towel dispenser is 139cm.
- There is not a hand dryer.
- Disposal facilities are not available.
- The washroom has a non-slip floor.
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Toilet Details
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- The height of the toilet seat above floor level is 43cm (1ft 5in).
- The toilet has a wall which can act as a back rest.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the left.
- The lateral transfer space is 94cm.
- There is a flush, however it is not on the transfer side.
- There is no dropdown rail for the toilet.
- There are no wall-mounted grab rails for the toilet.
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The height of the toilet roll holder is 88cm.
- There is not a colostomy changing shelf for standing users next to the toilet.
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Shower Details
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- The height of the shower head is 197cm (6ft 6in).
- There is a wheel in shower.
- The shower head height is fixed.
- The shower control type is twist/turn.
- There is no seat for the shower.
- There are not wall-mounted grab rails available.
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Colour Contrast and Lighting
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- The toilet seat colour contrast is low.
- The colour contrast between the washroom floor and walls is high.
- Lighting levels are medium.
Standard Toilet(s)
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Availability and Location of Standard Toilets
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- Standard toilet facilities are available.
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Access to Standard Female Toilet(s)
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- Inside the venue, there is level access to the female toilet(s).
- An ambulant toilet with wall mounted grab rails is not available.
- Lighting levels are medium.
Related Access Guides
- To view other Detailed Access Guides that are related to this one please use the links below.
- Riverside Centre link (new tab) - click here.