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The Campbell Centre - Willow Ward

Hospital Campus, Standing Way, Eaglestone, Milton Keynes, MK6 5NG

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Access Guide

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Getting Here

Getting Help and Assistance

  • A member of staff trained in BSL skills is not normally on duty.
  • British Sign Language interpreters can be provided on request.
  • Language interpreters can be provided on request.
  • The alternative formats documents can be provided in include; Braille on request, large print on request and Makaton on request.

Hospital Parking

  • Parking View
    • The hospital does have a dedicated car park.
    • The car parking facilities are for Blue Badge holders and staff only.
    • The car park is located at the side of the building.
    • The car park type is open air/surface.
    • The car park does not have a height restriction barrier.
    • The car park does not have a barrier control system.
    • The car park surface is tarmac.
    • There is a/are Blue Badge parking bay(s) available.
    • The Blue Badge bay(s) is/are clearly marked and signposted.
    • There is/are 3 designated Blue Badge parking bay(s) within the hospital car park.
    • The dimensions of the designated Blue Badge parking bay(s) surveyed are 375cm x 475cm (12ft 4in x 15ft 7in).
    • There is a 120cm hatched zone around the Blue Badge parking bay(s).
    • Parking spaces for Blue Badge holders do not need to be booked in advance.
  • Drop-off Point View
    • There is a designated drop-off point.
    • The drop-off point is located in front of the main entrance.
    • There is a dropped kerb from the drop-off point.
    • The dropped kerb does not have tactile paving.
  • Paying View
    • There are not parking charges for the hospital car park.
    • Parking is free for Blue Badge holders.
    • Free parking for Blue Badge holders is for unlimited only.
  • Access to the Hospital View
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is/are dropped kerbs.
    • The hospital entrance is not clearly visible from the car park.
    • The route from the car park to the hospital entrance is not clearly signposted.
    • The nearest designated Blue Badge parking bay is approximately 40m (43yd 2ft) from the Main Entrance.

Getting To (Willow Ward)

  • Willow Ward is/are located to the right as you enter the ward area.
  • Access to Willow Ward is via the Main Entrance.
  • Enter via The Campbell Centre Main Entrance and continue straight ahead. Go through the single door and then turn right. Willow Ward is located directly ahead.
  • There is step free access to Willow Ward.
  • Willow Ward is approximately 20m from the Main Entrance.
  • There is a/are manual, heavy, single door(s) between the Main Entrance and the department/service.
  • Wayfinding signage is provided.
  • There is flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.
  • There is some flooring in corridors which includes patterns or colours which could be confusing or look like steps or holes to some people.

Outside Access (Main Entrance)

  • Entrance Details View
    • This information is for the entrance located at the front of the building.
    • The entrance area/door is clearly signed.
    • There is step free access at this entrance.
    • There is a canopy or recess which provides weather protection at this entrance.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
    • There is not a bell/buzzer.
    • There is an intercom.
    • The height of the intercom is 138cm (4ft 6in).
    • There is a hand sanitiser.
    • The height of the hand sanitiser is 129cm (4ft 3in).
    • There is not a door release button when exiting.
    • Standard manual wheelchairs are available for people to borrow at this entrance.
    • The main door(s) open(s) automatically.
    • The door(s) is/are single width.
    • The door(s) is/are permanently held open.
    • The width of the door opening is 123cm.
    • There is a small lip on the threshold of the entrance, with a height of 1.5cm or below.
    • There is a second set of doors.
    • The door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 143cm.

Entrance (Ward Area Entrance)

  • Entrance Details View
    • This information is for the entrance located straight ahead as you enter the main entrance.
    • The entrance area/door is clearly signed with the name of the service/department.
    • There is step free access at this entrance.
    • There is not a bell/buzzer.
    • There is not an intercom.
    • There is a hand sanitiser.
    • The height of the hand sanitiser is 120cm (3ft 11in).
    • There is not a door release button when exiting.
    • The main door(s) open(s) away from you (push).
    • The door(s) is/are single width with a locked extension leaf.
    • The door(s) may be difficult to open.
    • The width of the door opening is 77cm.

Opening Times (Visiting Hours)

  • Monday 14:00 - 20:00.
  • Tuesday 14:00 - 20:00.
  • Wednesday 14:00 - 20:00.
  • Thursday 14:00 - 20:00.
  • Friday 14:00 - 20:00.
  • Saturday 09:00 - 21:00.
  • Sunday 09:00 - 21:00.

Ward

  • Ward Information View
    • This is a/an Mental Health ward.
    • This is a female ward.
    • There is/are 19 side room(s) available.
    • There is/are 19 bed(s) on this ward in total.
  • Ward Access View
    • There is a/are door(s) leading into the ward.
    • The door(s) open(s) towards you (pull).
    • The door(s) is/are double width.
    • The door(s) may be difficult to open.
    • The width of the door opening is 180cm (5ft 11in).
    • There is level access throughout the ward.
    • There is no clear signage on the ward.
    • The type of flooring is vinyl/laminate.
    • There is flooring on the ward which is shiny and could cause issues with glare or look slippery to some people.
    • The lighting levels are moderate to good.
  • Reception/Nurses' Station View
    • The height of the Nurses' Station desk is 106cm.
    • There is not a lowered section.
    • There is not a hearing assistance system available at the desk.
  • Relatives' Room View
    • There is not a relatives' room for the ward.
  • Example Side Room View
    • There are no side rooms available with an accessible ensuite.
    • The width of the door opening into the side room is over 75cm.
    • The side room surveyed does not have a ceiling track hoist.
    • There is room for a wheelchair user to manoeuvre around the bed.
    • Bedside storage is not available.
    • The colour contrast between the walls and the floor in the side room is good.
    • The lighting levels in the side room are moderate to good.
    • The width of the door opening into the ensuite is over 75cm.
    • There is a clear unobstructed turning space within the ensuite.
    • The fixtures/facilities available in the ensuite include; a wheel in shower, a toilet and a wash basin.
    • The colour contrast between the walls and the floor in the ensuite is good.
    • The lighting levels in the ensuite are moderate to good.
  • Ward Features and Patient Facilities View
    • A hearing assistance system is not available on the ward.
    • The ward does not play background music.
    • There is a chair with armrests on both sides.
    • A mobile hoist is not available on the ward.
  • Visitor Facilities View
    • There are no accessible toilet facilities on the ward for visitors.
    • There are no standard toilet facilities on the ward for visitors.
    • Standard toilet facilities for visitors are located off the ward corridor.

Room / Area (Activity Room)

  • There is / are 2 room(s) / area(s) available.
  • The name / number of the room / area surveyed was; Activity Room 1.
  • The room / area is approximately 10m from the rear entrance.
  • There is level access to the room / area.
  • There is a/are door(s) into the room / area.
  • The door(s) open(s) away from you (push).
  • The door(s) is/are single width.
  • The door(s) may be difficult to open.
  • The width of the door opening is 77cm (2ft 6in).
  • The type of flooring is vinyl/laminate.
  • There is room for a wheelchair user to manoeuvre.
  • There is a chair.
  • No chairs are permanently fixed.
  • The chair(s) is not/are not height adjustable.
  • All chairs have armrests available.
  • No tables are permanently fixed.
  • There is not a hearing assistance system.
  • The room / area does not have background music playing.
  • There is not a red flashing fire alarm beacon within the room / area.
  • Lighting levels are moderate to good.

Room / Area (Dining Room)

  • There is / are 1 room(s) / area(s) available.
  • The name / number of the room / area surveyed was; Dining Room.
  • The room / area is approximately 20m from the entrance.
  • There is level access to the room / area.
  • There is a/are door(s) into the room / area.
  • The door(s) open(s) away from you (push).
  • The door(s) is/are double width.
  • The door(s) may be difficult to open.
  • The width of the door opening is 162cm (5ft 4in).
  • The type of flooring is vinyl/laminate.
  • There is room for a wheelchair user to manoeuvre.
  • There is a chair.
  • No chairs are permanently fixed.
  • The chair(s) is not/are not height adjustable.
  • All chairs have armrests available.
  • No tables are permanently fixed.
  • There is not a hearing assistance system.
  • The room / area does not have background music playing.
  • There is not a red flashing fire alarm beacon within the room / area.
  • Lighting levels are moderate to good.

Washroom (Assisted Bathroom)

  • Washroom Details View
    • The washroom surveyed has a wheel in shower, a bath, a toilet and a wash basin.
    • There is/are 1 washroom(s) of this type in the ward.
    • The washroom surveyed is located in the female ward.
    • There is step free access to the washroom surveyed once inside the ward.
    • This washroom is female.
    • There is written or text signage on or near the washroom door.
    • The washroom door(s) open(s) inwards.
    • The door(s) does not/do not have a lock.
    • The door may be difficult to open.
    • The width of the door opening is 77cm (2ft 6in).
    • The dimensions of the washroom are 270cm x 350cm (8ft 10in x 11ft 6in).
    • The washroom does have an unobstructed minimum turning space of 150cm x 150cm.
    • There is not an emergency pull cord alarm.
    • There is not a red flashing fire alarm beacon within the washroom.
    • There is not a coat hook in the washroom.
    • There is a mirror.
    • There is not a tall mirror, with suitable specifications, for ease of use.
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The height of the wash basin is 72cm.
    • As you face the wash basin the wall-mounted grab rails are on both sides.
    • The tap type is sensor. It is a mixer tap.
    • There is a soap dispenser.
    • The soap dispenser cannot be reached from seated on the toilet.
    • The height of the soap dispenser is 88cm.
    • There is a towel dispenser.
    • The towel dispenser cannot be reached from seated on the toilet.
    • The height of the towel dispenser is 138cm.
    • There is not a hand dryer.
    • Disposal facilities are available.
    • There is a/are sanitary and general waste (with no lid) disposal units.
    • The washroom has a non-slip floor.
  • Toilet Details View
    • The height of the toilet seat above floor level is 48cm (1ft 7in).
    • There is a rail with a padded back rest.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 57cm.
    • There is a flush on the transfer side.
    • There is a dropdown rail on the transfer side.
    • As you face the toilet the wall-mounted grab rails are on both sides.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The height of the toilet roll holder is 100cm.
    • There is not a shelf next to the toilet.
    • There is not a colostomy changing shelf for standing users next to the toilet.
  • Shower Details View
    • There is a wheel in shower.
    • The shower does not have an unobstructed minimum turning space of 150cm x 150cm.
    • The shower head height is fixed.
    • The shower control type is push.
    • There is no seat for the shower.
    • There are not wall-mounted grab rails available for the shower.
  • Bath Details View
    • There is a bath.
    • The height of the side of the bath from floor level is 56cm (1ft 10in).
    • The bath is not height adjustable.
    • The bath tap type is push. It is not a mixer tap.
    • There is not a shower over/for the bath.
    • There are not wall-mounted grab rails available for the bath.
  • Colour Contrast and Lighting View
    • The colour contrast between the external washroom door and wall is good.
    • The colour contrast between the internal washroom door and wall is good.
    • The colour contrast between the dropdown rail(s) and wall is good.
    • The colour contrast between the wall-mounted grab rails to the left of the toilet and wall is good.
    • The colour contrast between the wall-mounted grab rails to the right of the toilet and wall is good.
    • The toilet seat colour contrast is good.
    • The colour contrast between the washroom floor and walls is good.
    • Lighting levels are moderate to good.

Washroom (Bath)

  • Washroom Details View
    • The washroom surveyed has a bath and a wash basin.
    • There is/are 1 washroom(s) of this type in the ward.
    • The washroom surveyed is located in the female ward.
    • There is step free access to the washroom surveyed once inside the ward.
    • This washroom is female.
    • There is written or text signage on or near the washroom door.
    • The washroom door(s) open(s) inwards.
    • The door(s) is/are locked by a twist lock.
    • The door may be difficult to open.
    • The width of the door opening is 85cm (2ft 9in).
    • The dimensions of the washroom are 165cm x 200cm (5ft 5in x 6ft 7in).
    • The washroom does not have an unobstructed minimum turning space of 150cm x 150cm.
    • There is not an emergency pull cord alarm.
    • There is not a red flashing fire alarm beacon within the washroom.
    • There is not a coat hook in the washroom.
    • There is a mirror.
    • There is not a tall mirror, with suitable specifications, for ease of use.
    • There is a wash basin.
    • The wash basin cannot be reached from seated on the toilet.
    • The height of the wash basin is 79cm.
    • There are no wall-mounted grab rails for the wash basin.
    • The tap type is sensor. It is not a mixer tap.
    • There is a soap dispenser.
    • The soap dispenser cannot be reached from seated on the toilet.
    • The height of the soap dispenser is 100cm.
    • There is a towel dispenser.
    • The towel dispenser cannot be reached from seated on the toilet.
    • The height of the towel dispenser is 135cm.
    • There is not a hand dryer.
    • Disposal facilities are available.
    • The washroom does not have a non-slip floor.
  • Toilet Details View
    • There is a colostomy changing shelf for standing users next to the toilet.
  • Bath Details View
    • There is a bath.
    • The height of the side of the bath from floor level is 56cm (1ft 10in).
    • The bath is not height adjustable.
    • The bath tap type is push. It is not a mixer tap.
    • There is a shower over/for the bath.
    • The shower head height is fixed.
    • There are not wall-mounted grab rails available for the bath.
    • A bath hoist is not available.
  • Colour Contrast and Lighting View
    • The colour contrast between the external washroom door and wall is good.
    • The colour contrast between the internal washroom door and wall is good.
    • The colour contrast between the washroom floor and walls is good.
    • Lighting levels are moderate to good.
  • Comments View
    • There is a push button emergency alarm 120cm from the floor.

Washroom (Ensuite)

  • Washroom Details View
    • The washroom surveyed has a wheel in shower, a toilet and a wash basin.
    • There is/are 19 washroom(s) of this type in the ward.
    • The washroom surveyed is located in the side rooms.
    • There is step free access to the washroom surveyed once inside the ward.
    • This washroom is female.
    • There is no additional signage on or near the washroom door.
    • The width of the door opening is 90cm (2ft 11in).
    • The dimensions of the washroom are 153cm x 270cm (5ft x 8ft 10in).
    • The washroom does not have an unobstructed minimum turning space of 150cm x 150cm.
    • There is not an emergency pull cord alarm.
    • There is not a red flashing fire alarm beacon within the washroom.
    • There is not a coat hook in the washroom.
    • There is a mirror.
    • There is not a tall mirror, with suitable specifications, for ease of use.
    • There is a wash basin.
    • The wash basin cannot be reached from seated on the toilet.
    • The height of the wash basin is 93cm.
    • There are no wall-mounted grab rails for the wash basin.
    • The tap type is sensor. It is not a mixer tap.
    • There is a soap dispenser.
    • The soap dispenser cannot be reached from seated on the toilet.
    • The height of the soap dispenser is 120cm.
    • There is a towel dispenser.
    • The towel dispenser cannot be reached from seated on the toilet.
    • The height of the towel dispenser is 160cm.
    • There is not a hand dryer.
    • Disposal facilities are not available.
    • The washroom has a non-slip floor.
  • Toilet Details View
    • The height of the toilet seat above floor level is 43cm (1ft 5in).
    • The toilet has a wall which can act as a back rest.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 182cm.
    • There is a flush, however it is not on the transfer side.
    • There is no dropdown rail for the toilet.
    • There are no wall-mounted grab rails for the toilet.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The height of the toilet roll holder is 86cm.
    • There is not a shelf next to the toilet.
    • There is not a colostomy changing shelf for standing users next to the toilet.
  • Shower Details View
    • There is a wheel in shower.
    • The shower head height is fixed.
    • The shower control type is push.
    • There is no seat for the shower.
    • There are not wall-mounted grab rails available for the shower.
  • Colour Contrast and Lighting View
    • The colour contrast between the washroom floor and walls is good.
    • Lighting levels are moderate to good.

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