Access Guide
Introduction
- Services / facilities within the grounds include hotel, restaurant, spa and golf within The Mansion, The Country Club and Warren Weir.
- Related link Luton Hoo Golf Club.
- Https://www.accessable.co.uk/central-bedfordshire-council/access-guides/luton-hoo-golf-club
- Related link Luton Hoo Hotel.
- Https://www.accessable.co.uk/central-bedfordshire-council/access-guides/luton-hoo-hotel
Location
- The venue is situated outside the centre of the town.
- This venue is situated in Luton.
- The venue is not situated on a road which has a steep gradient.
- There is not a bus stop within 150m (164yds) of the venue.
- The nearest mainline station is Luton Airport Parkway.
Opening Times
- Monday 06:30 - 22:00.
- Tuesday 06:30 - 22:00.
- Wednesday 06:30 - 22:00.
- Thursday 06:30 - 22:00.
- Friday 06:30 - 22:00.
- Saturday 07:00 - 21:00.
- Sunday 07:00 - 21:00.
Parking
- The venue does have its own car park.
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Venue Car Park
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- Parking is free for all users.
- The car park type is open air/surface.
- Parking spaces for Blue Badge holders cannot booked in advance.
- There are 3 designated parking bay(s) within the car park.
- The dimensions of the designated parking bay(s) are 300cm x 500cm (9ft 10in x 16ft 5in).
- The nearest designated bay is 34m (37yd) from the main entrance.
- The furthest designated bay is 38m (42yd) from the main entrance.
- The route from the car park to the entrance is accessible to a wheelchair user with assistance.
- Assistance may be required because there is / are uneven surfaces.
- The car park surface is tarmac.
- The patron does not have to cross a road.
- The car park does not have a height restriction barrier.
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Drop-off Point
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- There is not a designated drop off point.
Outside Access (Main Entrance)
- This information is for the entrance located within the courtyard.
- There is level access into the venue.
- The main doors open away from you (push).
- The doors are single width.
- The doors are heavy.
- The door opening is 113cm (3ft 8in) wide.
Outside Access (Gym Entrance)
- This information is for the entrance located within the courtyard.
- There is level access into the venue.
- The main doors open towards you (pull).
- The doors are single width.
- The doors are heavy.
- The door opening is 115cm (3ft 9in) wide.
Outside Access (Restaurant Entrance)
- This information is for the entrance located within the courtyard.
- There is level access into the venue.
- The main doors open towards you (pull).
- The doors are double width.
- The doors are heavy.
- The door opening is 180cm (5ft 11in) wide.
Reception
- The reception desk is 2m (6ft 7in) from the main entrance.
- There is level access to reception from the entrance.
- The reception desk is medium height.
- The desk has a lowered section.
- Lighting levels are medium.
Inside Access
- There is level access to the service.
- There is a hearing assistance system.
- The system is a portable loop.
- Staff are trained to use the system.
- This venue does play background music.
- Music is played in some parts of the venue.
- Motorised scooters are welcomed in public parts of the venue.
- Lighting levels are varied.
Fitness Suite
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Access to Fitness Suite
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- The fitness suite is located within the courtyard.
- The fitness suite is 6m (19ft 8in) from the gym entrance.
- There is step free access to the fitness suite.
- There are doors into the fitness suite.
- The doors open towards you (pull).
- The doors are heavy.
- The opening is 86cm wide.
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Fitness Suite (General)
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- Staff receive some training in assisting disabled people.
- Training provided is disability awareness.
- A portable hearing loop is available for induction.
- Staff are trained to use the portable hearing loop.
- There is clear manoeuvring space between equipment.
- There is level access to all of the equipment.
Swimming Pool
- There is level access from the changing area to the swimming pool.
- There is not a ramped entrance into the water.
- There is a wet side chair available.
- There is not a hoist for wheelchair users to access the water.
- There are steps into the swimming pool.
- There are 7 steps.
- There is not a ladder type entrance into the water.
Eating and Drinking (Adam's Brasserie)
- The following information is for the restaurant.
- Full table service is available.
- No tables are permanently fixed.
- Some chairs are permanently fixed.
- No chairs have armrests.
- The nearest table is approximately 13m (14yd 8in) from the restaurant entrance.
- The distance between the floor and the lowest table is 73cm (2ft 5in).
- The distance between the floor and the highest table is 75cm (2ft 6in).
- There is ample room for a wheelchair user to manoeuvre.
- Menus are hand held only.
- Menus are not available in Braille.
- Menus are not available in large print.
- Picture menus are not available.
- Menus are clearly written.
- Menus are presented in contrasting colours.
- The type of food served here is varied.
Standard Changing Room
- There are standard changing rooms available.
- The standard changing room is 4m (13ft 1in) from the main entrance.
- The standard changing room is 5m (16ft 5in) from the reception desk.
- The standard changing room is 6m (19ft 8in) from the swimming pool.
- The standard changing rooms are located on the main corridor.
- There is level access to the standard changing rooms.
Standard Shower
- There are standard level access shower facilities available.
- The showers are located within the changing rooms.
- There is level access to the services from the shower facilities.
Other Floors
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Steps
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- The floors which are accessible by stairs are G-1.
- There are 15+ steps between floors.
- The steps are not clearly marked.
- The steps are medium.
- The steps do have handrails.
- The steps have a handrail on the right going up.
- The lighting level is medium.
Lift
- There is a lift for public use.
- The lift is located on the main corridor.
- The lift is a platform lift.
- The floors which are accessible by this lift are G-1.
- The lift is 4m (13ft 1in) from main entrance.
- Staff do not need to be notified for use of the lift.
- The clear door width is 90cm (2ft 11in).
- The dimensions of the lift are 114cm x 140cm (3ft 9in x 4ft 7in).
- There are not separate entry and exit doors in the lift.
- There is a mirror to aid reversing out of the lift.
- The lift does not have a visual floor indicator.
- The lift does not have an audible announcer.
- The controls for the lift are within reach for a wheelchair user.
- The lift controls do have Braille markings.
- The lift controls do have tactile markings.
- The lighting level in the lift is medium.
Toilet with Adaptations
- There are accessible toilets within this venue designated for public use.
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Location and Access
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- The toilet is not for the sole use of disabled people.
- There is pictorial signage on or near the toilet door.
- The accessible toilet is 2m (6ft 7in) from the main entrance.
- The accessible toilet is located to the right of the main entrance.
- There is level access to the accessible toilet.
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Features and Dimensions
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- This is a unisex toilet.
- A key is not required for the accessible toilet.
- The door opens outwards.
- The door is locked by a twist lock.
- The width of the accessible toilet door is 86cm (2ft 10in).
- The door is heavy.
- The dimensions of the accessible toilet are 240cm x 260cm (7ft 10in x 8ft 6in).
- Floor manoeuvring space is clear in the accessible toilet.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the left.
- The lateral transfer space is 180cm (5ft 11in).
- There is a dropdown rail on the transfer side.
- There is not a flush on the transfer side.
- The tap type is lever.
- There is not a mixer tap.
- There is a functional emergency alarm available.
- Disposal facilities are not available in the cubicle.
- There is not a coat hook.
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Position of Fixtures
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- Wall mounted rails are available.
- As you face the toilet the wall mounted grab rails are on the right.
- There is not a shelf within the accessible toilet.
- There are mirrors in the accessible toilet.
- Mirrors are placed at a lower level or at an angle for ease of use.
- The height of the toilet seat above floor level is 48cm (1ft 7in).
- There is not a hand dryer.
- There is not a towel dispenser.
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- There is a sink.
- The sink cannot be reached from seated on the toilet.
- The sink is not placed higher than 74cm (2ft 5in).
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Colour Contrast and Lighting
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- The contrast between the external door and wall is good.
- There is a high colour contrast between the internal door and wall.
- The contrast between the grab rails and wall is good.
- There is a good colour contrast between the dropdown rail(s) and wall.
- The contrast between the walls and floor is good.
- Lighting levels are medium.
Accessible Shower
- Accessible shower facilities are available.
- The showers are located within the adapted toilet.
- The facilities available in the accessible shower are an adjustable shower head, handrails and a flip down seat.
- The height of the seat is 52cm (1ft 8in).
- Other facilities available are an adapted toilet.
- There is level access to the services from the shower facilities.
Standard Toilet(s)
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Availability and Location of Standard Toilets
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- Standard toilets are available.
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Access to Standard Female and Male Toilet(s)
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- The female and male toilets are located within the standard changing rooms.
- The female and male toilets are 8m (26ft 3in) from the main entrance.
- Inside the venue, there is level access to the female and male toilet.
- Lighting levels are medium.
Additional Info
- Staff do receive disability awareness / equality training.
- Documents are not available in Braille.
- Documents are not available in large print.
- A bowl of water can be provided for an assistance dog.
- A member of staff trained in BSL skills is not normally on duty.
- This service can be requested.