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Matalan

Unit D London Road Retail Park, London Road, Biggleswade, Bedfordshire, SG18 8PW

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Access Guide

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Opening Times

  • Monday 09:00 - 20:00.
  • Tuesday 09:00 - 20:00.
  • Wednesday 09:00 - 20:00.
  • Thursday 09:00 - 20:00.
  • Friday 09:00 - 20:00.
  • Saturday 09:00 - 19:00.
  • Sunday 10:00 - 16:30.

COVID-19 Information

  • The information in this section was taken in February 2021.
  • The venue is currently not allowing customers to enter the venue. Instead there is a click a collect system.
  • When collecting an order you will have to call the number at the main entrance and then a member of staff will bring your order to the entrance.
  • There is not a member of staff available at the entrance.
  • There is a phone number at the entrance to get a member of staff.
  • There is hand sanitiser available at the entrance.
  • The hand sanitisers are wall mounted.
  • The venue is not certified with the 'We’re Good To Go’ COVID-19 industry standard.
  • For more information about the measures in place for Covid-19 please click here (new tab) .

Location

  • There is a bus stop within 150m (164yds) of the venue.
  • The nearest National Rail station is Biggleswade.

Parking

  • The venue does have its own car park.
  • Parking is free for all users.
  • Venue Car Park View
    • The car park is located in front of the store.
    • The car park type is open air/surface.
    • Parking spaces for Blue Badge holders do not need to be booked in advance.
    • There is/are 10+ Blue Badge parking bay(s) within the car park.
    • The dimensions of the Blue Badge parking bay(s) are 370cm x 600cm (12ft 2in x 19ft 8in).
    • The nearest Blue Badge bay is 5m (5yd 1ft) from the main entrance.
    • The furthest Blue Badge bay is 67m (73yd 10in) from the main entrance.
    • The route from the car park to the entrance is accessible to a wheelchair user unaided.
    • The car park surface is tarmac.
    • There is not a road to cross between the car park and the entrance.
    • The car park does not have a height restriction barrier.
  • On Street Parking and Drop-off Details. View
    • There is not a designated drop off point.

Outside Access (Main Entrance)

  • This information is for the entrance located at the front of the building.
  • There is level access into the venue.
  • The main door(s) open(s) automatically.
  • The door(s) is / are double.
  • The width of the door opening is 205cm (6ft 9in).
  • Comments View
    • Security barriers are beyond the entrance with a width of 170cm.

Counter

  • The counter is 30m (32yd 2ft) from the main entrance.
  • There is level access to the counter from the entrance.
  • There is not a lowered section.
  • The height of the counter is medium height (77cm - 109cm).
  • There is a hearing assistance system.
  • The hearing assistance system is not available only on request.
  • The type of system is a portable loop.
  • Staff are trained to use the system.
  • Lighting levels are medium.

Inside Access

  • There is level access to the service(s).
  • This venue does play background music.
  • Music is played throughout the store.
  • Motorised scooters are allowed in public parts of the venue.
  • The lighting levels are bright.

Other Floors

  • Steps View
    • The floors which are accessible by stairs are G-1.
    • There are 15+ steps between floors.
    • The steps are clearly marked.
    • The steps are medium (11cm - 17cm).
    • The steps do have handrails.
    • The steps have a handrail on both sides.
    • There is a landing.
    • The lighting levels are bright.
  • Escalators View
    • Escalator(s) can be used to access other floors.
    • The floors which are accessible by escalator are G-1.
    • The escalators steps are not clearly marked.
    • The foot and head of the escalators are not clearly marked.
    • The lighting levels are bright.

Lift

  • There is a lift for public use.
  • The lift is located at the rear of the store on the right.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are G-1.
  • The lift is approximately 40m (43yd 2ft) from the main entrance.
  • Staff do not need to be notified for use of the lift.
  • The clear door width is 90cm (2ft 11in).
  • The dimensions of the lift are 95cm x 210cm (3ft 1in x 6ft 11in).
  • There are not separate entry and exit doors in the lift.
  • There is a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • The lift does have Braille markings.
  • The lift does have tactile markings.
  • The lighting level in the lift is medium.

Accessible Fitting Room (Male)

  • Accessible fitting room(s) are available.
  • The accessible fitting room(s) is / are located at the rear of the ground floor.
  • The fitting room has sufficient space for a wheelchair user to manoeuvre, a flip down seat, a vertical wall mounted grab rail, a horizontal wall mounted grab rail and an emergency alarm.

Accessible Fitting Room (Female)

  • Accessible fitting room(s) are available.
  • The accessible fitting room(s) is / are located at the rear of the first floor.
  • The fitting room has sufficient space for a wheelchair user to manoeuvre, a flip down seat, a vertical wall mounted grab rail, a horizontal wall mounted grab rail and an emergency alarm.

Accessible Toilet

  • There are accessible toilet facilities within this venue.
  • Location and Access View
    • The toilet is not for the sole use of disabled people.
    • There is pictorial signage on or near the toilet door.
    • This accessible toilet is approximately 50m (54yd 2ft) from the main entrance.
    • This accessible toilet is located at the rear of the ground floor.
    • There is level access to this accessible toilet.
  • Features and Dimensions View
    • This is a unisex toilet.
    • A key is not required for the accessible toilet.
    • The door opens outwards.
    • The door is locked by a locking handle.
    • The width of the accessible toilet door is 87cm (2ft 10in).
    • The door is light.
    • The dimensions of the accessible toilet are 196cm x 220cm (6ft 5in x 7ft 3in).
    • There is sufficient turning space in the cubicle for a wheelchair user.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 119cm (3ft 11in).
    • There is a dropdown rail on the transfer side.
    • There is a flush, however it is not on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • There is an emergency alarm.
    • The emergency pull cord alarm is not fully functional.
    • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • Disposal facilities are available in the cubicle.
    • There is a/are sanitary and non-infectious waste disposal units.
    • There is not a/are not coat hook(s).
  • Position of Fixtures View
    • Wall-mounted grab rails are available.
    • As you face the toilet the wall-mounted grab rails are on both sides.
    • There is not a shelf within the accessible toilet.
    • There is a mirror.
    • Mirrors are not placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 48cm (1ft 7in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • There is not a towel dispenser.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin cannot be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is poor.
    • The contrast between the internal door and wall is poor.
    • The contrast between the wall-mounted grab rail(s) and wall is poor.
    • The contrast between the dropdown rail(s) and wall is poor.
    • The contrast between the walls and floor is fair.
    • The lighting levels are bright.

Standard Toilet(s)

Additional Info

  • Staff do receive disability awareness / equality training.
  • Documents are not available in Braille.
  • Documents are not available in large print.
  • A bowl of water can be provided for an assistance dog.
  • A member of staff trained in BSL skills is not normally on duty.