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COVID-19 Information

• The information in this section was taken in March 2021.
• For more information about the measures in place for Covid-19 please click here (new tab) .

You are on Location. Skip to the next section.

Location

• The venue is situated outside the centre of the town.
• This venue is situated in Sandy.
• The venue is not situated on a road which has a steep gradient.
• There is a bus stop within 150m (164yds) of the venue.

You are on Parking. Skip to the next section.

Parking

• The venue does have its own car park.

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• Venue Car Park View
  • Parking is not free for all users.
  • Parking is free for Blue Badge holders.
  • The car park is located to your left as you face the ticket office.
  • The car park type is open air/surface.
  • Parking spaces for Blue Badge holders do not need to be booked in advance.
  • There is/are 5 Blue Badge parking bay(s) within the car park.
  • The dimensions of the Blue Badge parking bay(s) are 500cm x 370cm (16ft 5in x 12ft 2in).
  • The nearest Blue Badge bay is 10m (10yd 2ft) from the main entrance.
  • The furthest Blue Badge bay is 25m (27yd 1ft) from the main entrance.
  • The route from the car park to the entrance is accessible to a wheelchair user unaided.
  • The car park surface is tarmac.
  • There is not a road to cross between the car park and the entrance.
  • The car park does not have a height restriction barrier.
• Drop-off Point View
  • There is not a designated drop off point.
• Comments View
  • There are several 20 minute free parking bays available opposite the Platform 2 Entrance.

You are on Access Point (Platform 1 Entrance). Skip to the next section.

Access Point (Platform 1 Entrance)

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• Access Point View
  • This information is for the access point located at the side of Platform 1 leading from Stratford Road.
  • There is not an information board/map at this access point.
  • There is ramped/sloped access at this access point.
  • There is no gate at this access point.
• Ramp/Slope View
  • The ramp/slope is located on the approach to the accesspoint.
  • The gradient of the ramp/slope is slight.
  • The ramp/slope is permanent.
  • There is a level landing at the top of the ramp/slope.
  • The handrail(s) is/are on the right going up.

You are on Platform 1 Ticket Barriers. Skip to the next section.

Platform 1 Ticket Barriers

• The ticket barriers are locatedahead beyond the entrance.
• The ticket barriers are staffed during the peak periods and there is a help point available for other times of the day.
• The standard barriers open automatically away from you and have a width of 63cm.
• The accessible barriers open automatically away from you and have a width of 106cm.
• The accessible barriers are ideal for wheelchair users or passengers with children or luggage.
• Assistance can be provided if required.

You are on Access Point (Platform 2 Entrance). Skip to the next section.

Access Point (Platform 2 Entrance)

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• Access Point View
  • This information is for the access point located at the side of Platform 2 leading from Station Road.
  • There is an information board/map at this access point.
  • There is ramped/sloped access at this access point.
  • There is no gate at this access point.
• Ramp/Slope View
  • The ramp/slope is located on the approach to the Access Point.
  • The gradient of the ramp/slope is slight.
  • The ramp/slope is permanent.
  • There is not a level landing at the top of the ramp/slope.
  • There is a/are handrail(s) at the ramp.
  • The handrail(s) is/are on the left going up.

You are on Platform 2 Ticket Barriers. Skip to the next section.

Platform 2 Ticket Barriers

• The ticket barriers are located ahead beyond the entrance.
• The ticket barriers are staffed during the peak periods and there is a help point available for other times of the day.
• The standard barriers open automatically away from you and have a width of 63cm.
• The accessible barriers open automatically away from you and have a width of 106cm.
• The accessible barriers are ideal for wheelchair users or passengers with children or luggage.
• Assistance can be provided if required.

You are on Outside Access (Ticket Office Platform 2). Skip to the next section.

Outside Access (Ticket Office Platform 2)

• This information is for the entrance located at the front of the building.
• There is level access into the venue.
• The main door(s) open(s) automatically (towards you).
• The door(s) is / are single.
• The width of the door opening is 90cm (2ft 11in).

You are on Reception (Ticket Office Platform 2). Skip to the next section.

Reception (Ticket Office Platform 2)

• The desk/counter is 2m (2yd 7in) from the main entrance.
• There is level access to the desk/counter from the entrance.
• The desk/counter is medium height (77cm - 109cm).
• The desk/counter has a low (76cm or lower) section.
• The lighting levels are moderate to good.
• There is a hearing assistance system.
• The type of system is a fixed loop.

You are on Inside Access. Skip to the next section.

Inside Access

• There is not level access to the service.
• There is a hearing assistance system.
• The system is a fixed loop.

You are on Level Change (Footbridge Platforms 1 and 2). Skip to the next section.

Level Change (Footbridge Platforms 1 and 2)

• There is a/are step(s) to access this area/service.
• The step(s) is/are located leading to and from the footbridge to each platform.
• There is/are 15+ step(s) to the area/service.
• The step(s) is/are clearly marked.
• The step(s) is/are deep (18cm+).
• There is a/are handrail(s) at the step(s).
• The handrail(s) is/are on both sides.

You are on Train Station. Skip to the next section.

Train Station

• There are generally 1 member(s) of staff on duty.
• The station is staffed.
• There is not an office to obtain help.
• The station is not staffed between 12:25 - 06:00.
• There is a ticket office.
• The ticket office is located next to Platform 2.
• The ticket office is 2m (2yd 7in) from the main entrance.
• The train companies operating from within this station are First Capital Connect.
• There is not a taxi rank at the station.
• Shops and services within the station include a cafe/kiosk.
• All key concourse shops and services have level access.
• There are 2 platform(s) in the station.

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• Additional Station Information View
  • Announcements on platforms are audio and visual.
  • Accessible toilets are not located on the platform(s).
  • Accessible toilets are not located on the main station concourse.
  • There is not a wheelchair available to borrow.

You are on Train Station Platform. Skip to the next section.

Train Station Platform

• This information is for platform(s) 1-2.
• The platform(s) which has/have level access is / are 2.
• The platform(s) which can be accessed by using alternative outside access entrances only is / are 1.

You are on Accessible Toilet (Platform 2 Entrance). Skip to the next section.

Accessible Toilet (Platform 2 Entrance)

• Accessible toilet facilities are available.

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• Location and Access View
  • There is pictorial and written text signage on or near the toilet door.
  • This accessible toilet is approximately 6m (6yd 1ft) from the ticket office.
  • This accessible toilet is located to the right of the ticket office.
  • There is level access to this accessible toilet.
• Features and Dimensions View
  • This is a shared toilet.
  • A key is required for the accessible toilet.
  • The key is a radar key.
  • The key can be obtained from staff member.
  • The door opens outwards.
  • The door is locked by a locking handle.
  • The width of the accessible toilet door is 90cm (2ft 11in).
  • The door is easy to open.
  • The dimensions of the accessible toilet are 162cm x 224cm (5ft 4in x 7ft 4in).
  • There is not sufficient turning space in the cubicle for a wheelchair user.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 92cm (3ft).
  • There is a dropdown rail on the transfer side.
  • There is a flush on the transfer side.
  • The tap type is sensor.
  • There is a mixer tap.
  • There is an emergency alarm.
  • The emergency pull cord alarm is fully functional.
  • Disposal facilities are available in the cubicle.
  • There is a/are sanitary and waste paper pedal bin disposal units.
  • There is not a/are not coat hook(s).
• Position of Fixtures View
  • Wall mounted grab rails are available for the toilet.
  • As you face the toilet the wall-mounted grab rails are on both sides.
  • There is not a shelf within the accessible toilet.
  • There is not a mirror.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • There is not a towel dispenser.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 102cm (3ft 4in).
  • There is a wash basin.
  • The wash basin cannot be reached from seated on the toilet.
  • The wash basin is placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 80cm (2ft 7in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is good.
  • The contrast between the internal door and wall is good.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • The contrast between the dropdown rail(s) and wall is good.
  • The contrast between the walls and floor is good.
  • The lighting levels are good.
• Baby Change Facilities View
  • Baby change facilities are located within the venue.
  • Baby change facilities are located within the accessible toilet.
  • The height of the baby change table once extended is 86cm (2ft 10in).

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

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• Availability and Location of Standard Toilets View
  • Standard toilet facilities are not available.

You are on Additional Info. Skip to the next section.

Additional Info

• Staff do receive disability awareness / equality training.
• Documents are available in Braille.
• Documents can be requested in large print.
• A member of staff trained in BSL skills is not generally on duty.