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ZSL Whipsnade Zoo - General Zoo Access

B4540, Whipsnade, Dunstable, Bedfordshire, LU6 2LF

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Access Guide

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Introduction

  • Comments View
    • Opening times for the zoo vary day to day. Please check the website or contact for details.
    • The zoo has wheelchairs available for hire and visitors are advised to book them in advance by calling the Retail Shop on 01582 871 517.
    • A refundable deposit of £25.00 is required by leaving credit card details as security and identification.

COVID-19 Information

Location

  • The venue is situated within the centre of the area.
  • This venue is situated in Whipsnade.
  • There is a bus stop within 150m (164yds) of the venue.
  • The venue is not situated on a road which has a steep gradient.
  • The nearest mainline station is Luton.

Parking (Main Car Park)

  • The venue does have its own car park.
  • Parking is not free for all users.
  • Parking is free for Blue Badge holders.
  • The car park type is open air/surface.
  • Parking spaces for Blue Badge holders do not need to be booked in advance.
  • There is/are 12 Blue Badge parking bay(s) within the car park.
  • The nearest Blue Badge bay is 145m (158yd 1ft) from the main entrance.
  • The furthest Blue Badge bay is 182m (199yd 1in) from the main entrance.
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is / are slopes/ramps.
  • The car park surface is tarmac.
  • There is not a road to cross between the car park and the entrance.
  • The car park does not have a height restriction barrier.
  • On Street Parking and Drop-off Details. View
    • There is not a designated drop off point.
  • Comments View
    • There are two parking options at Whipsnade Zoo.
    • Visitors can either park in the main zoo car park or take their vehicle into the zoo where there are various parking locations.
    • The main car park is across the main road (B4540) in front of the zoo and can be accessed via a subway with a ramp.
    • The ramp in the subway has a steep gradient.
    • The external car park is free for Blue Badge holders.
    • During the winter months the main external car park is closed.
    • Cars are allowed into the zoo during the winter months free of charge.

Parking (Inside Zoo Grounds)

  • The venue does have its own car park.
  • Parking is not free for all users.
  • Parking is free for Blue Badge holders.
  • The car park is at the front of the venue.
  • The car park type is open air/surface.
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is / are uneven surfaces.
  • The car park surface is tarmac.
  • The patron does not have to cross a road.
  • The car park does not have a height restriction barrier.
  • On Street Parking and Drop-off Details. View
    • There is not a designated drop off point.
  • Comments View
    • There are various parking areas located around the zoo.
    • Some of the parking areas have a tarmac surface and others have a muddy uneven surface.
    • There are only 2 marked parking bays designated for Blue Badge holders, which are located next to the Africa Outpost and Hippos.

Outside Access (Ticketing Entrance)

  • This information is for the entrance located to the right as you face the front of the visitor centre.
  • There is level access into the venue.
  • The main door(s) open(s) automatically.
  • The door(s) is / are double.
  • The width of the door opening is 170cm (5ft 7in).

Outside Access (Zoo Entrance)

  • This information is for the entrance located within the visitor centre at the rear of the building.
  • There is level access into the venue.
  • The main door(s) open(s) automatically.
  • The door(s) is / are double.
  • The width of the door opening is 170cm (5ft 7in).

Zoo Paths & Roads

  • The main zoo route has easy and moderate slopes located throughout.
  • The zoo route has tarmac, concrete, grass and gravel and loose chippings surfaces.
  • Visitors can either walk or drive around the zoo route as there are pathways and roads.
  • Visitors must exit their vehicles to see the animals as they are in enclosures away from the road.
  • There is a bus that goes around the zoo on a schedule and this can be accessed via a ramp.

Outside Access (Lookout Cafe)

  • This information is for the entrance located at the front of the building.
  • There is not level access into the venue.
  • The main doors open both ways.
  • The doors are single width.
  • The doors are heavy.
  • The door opening is 92cm (3ft 0in) wide.
  • Comments View
    • This cafe is seasonal and is closed during the winter months.

Level Change (Lookout Cafe)

  • There is a ramp or slope to access this service.
  • The ramp or slope is located in front of the entrance.
  • The ramp or slope is steep.
  • The ramp or slope is permanent.

Accessible Toilet (1)

  • There are accessible toilets within this venue designated for public use.
  • Location and Access View
    • The toilet is not for the sole use of disabled people.
    • There is pictorial signage on or near the toilet door.
    • The accessible toilet is located in the block next to the Lookout Cafe.
    • There is not level access to the accessible toilet.
  • Features and Dimensions View
    • This is a unisex toilet.
    • A key is not required for the accessible toilet.
    • The door opens outwards.
    • The door is locked by a twist lock.
    • The width of the accessible toilet door is 8cm (3in).
    • The door weight is heavy.
    • The dimensions of the accessible toilet are 175cm x 190cm (5ft 9in x 6ft 3in).
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 115cm (3ft 9in).
    • There is a dropdown rail on the transfer side.
    • There is not a flush on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • The emergency alarm is not fully functional.
    • Disposal facilities are available in the cubicle.
    • There is not a coat hook.
  • Position of Fixtures View
    • Wall mounted rails are available.
    • As you face the toilet the wall mounted grab rails are on both sides.
    • There is not a shelf within the accessible toilet.
    • There are mirrors.
    • Mirrors are placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 40cm (1ft 4in).
    • There is not a hand dryer.
    • There is a towel dispenser.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a sink.
    • The sink cannot be reached from seated on the toilet.
    • The sink is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • The contrast between the internal door and wall is good.
    • The contrast between the grab rails and wall is poor.
    • The contrast between the drop down rails and wall is poor.
    • The contrast between the walls and floor is good.
    • The lighting levels are bright.

Level Change (Toilets - 1)

  • There is a ramp or slope to access this service.
  • The ramp or slope is located leading down to the toilets.
  • The ramp or slope is moderate.
  • The ramp or slope is permanent.
  • The width of the ramp or slope is 110cm (3ft 7in).
  • There are steps to access this area / service.
  • The steps are located leading down to the toilets.
  • There is / are 2 step(s) to the area / service.
  • The steps are clearly marked.
  • The steps are deep.
  • The steps do not have handrails.

Accessible Toilet (2)

  • Accessible toilet facilities are available.
  • Location and Access View
    • The toilet is not for the sole use of disabled people.
    • There is pictorial signage on or near the toilet door.
    • This accessible toilet is located in the block behind Wild Bite Cafe.
    • There is not level access to this accessible toilet.
  • Features and Dimensions View
    • This is a unisex toilet.
    • A key is not required for the accessible toilet.
    • The door opens outwards.
    • The door is locked by a twist lock.
    • The width of the accessible toilet door is 85cm (2ft 9in).
    • The door is heavy.
    • The dimensions of the accessible toilet are 160cm x 205cm (5ft 3in x 6ft 9in).
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 95cm (3ft 1in).
    • There is a dropdown rail on the transfer side.
    • There is a flush, however it is not on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • The emergency pull cord alarm is fully functional.
    • Disposal facilities are available in the cubicle.
    • There is not a/are not coat hook(s).
  • Position of Fixtures View
    • Wall-mounted grab rails are available.
    • As you face the toilet the wall-mounted grab rails are on both sides.
    • There is not a shelf within the accessible toilet.
    • There is a mirror.
    • Mirrors are placed at a lower level or at an angle for ease of use.
    • There is a hand dryer.
    • There is not a towel dispenser.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin cannot be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • The contrast between the internal door and wall is good.
    • The contrast between the wall-mounted grab rail(s) and wall is poor.
    • The contrast between the dropdown rail(s) and wall is poor.
    • The contrast between the walls and floor is good.
    • The lighting levels are poor.

Level Change (Accessible Toilet - 2)

  • There is a ramp/slope to access this area/service.
  • The ramp/slope is located in front of the toilet.
  • The ramp/slope is moderate.
  • The ramp/slope is permanent.

Standard Toilet(s)

Additional Info

  • Staff do receive disability awareness / equality training.
  • Documents are not available in Braille.
  • Documents can be requested in large print.
  • A member of staff trained in BSL skills is not generally on duty.
  • Staff are not Text Relay aware.